# Avoma vs Otter: pricing, features, and which is better

> Avoma and Otter.ai compared across pricing, capture, speaker labels, recordings, notes, sharing, automations, integrations, AI-agent access, and administration.

- Canonical HTML: https://circleback.ai/compare/avoma-vs-otter-ai
- Structured JSON: https://circleback.ai/compare/avoma-vs-otter-ai.json
- Comparison directory: https://circleback.ai/compare
- Language: en-US
- Editorial perspective: Neutral competitor comparison. Circleback appears only as a clearly labeled third option.

## Short answer

Avoma fits a revenue team that needs CRM, coaching, and forecasting depth. Otter fits general live transcription and mobile recording at a much lower entry price.

The useful buying test is to run both products on the same external call, internal planning session, and noisy in-person meeting. Compare the result, the sharing defaults, and the work that still has to happen by hand.

## Avoma at a glance

Avoma spans meeting assistance, CRM hygiene, scheduling, conversation intelligence, and revenue intelligence. Its modular packaging lets sales teams buy depth, while making total cost and cross-company fit more complicated.

**Best for:** Customer-facing teams that want notes and CRM sync today, then may add conversation coaching, forecasting, and lead routing without changing platforms.

**Less ideal for:** Teams prioritizing in-person capture, simple predictable pricing, or a neutral company-wide memory rather than a revenue workflow.

**Price:** Base recording plans from $19/recorder/month annually; intelligence add-ons cost extra

Startup is $19/recorder/month with annual billing or $29 month-to-month. Conversation Intelligence and Revenue Intelligence each add $29/selected user/month annually or $35 month-to-month; Lead Router adds $19 annually or $25 month-to-month. Recorder users in a workspace share one base tier. Avoma’s live pricing page currently says Enterprise requires 10 paid seats, while its dedicated minimum-seat help article still says 20, so confirm the minimum in a quote.

**Free option:** Free viewer users can consume shared content; recording requires a paid recorder seat.

### Avoma strengths

- A broad GTM suite spanning scheduling, recording, CRM updates, coaching, forecast, and routing.
- Free viewers let coworkers consume shared meetings without buying a recorder seat.
- Strong CRM-oriented workflows, speaker analytics, playlists, scorecards, and enterprise controls.
- Action items can be detected with owners and deadlines, tracked in task dashboards, prioritized, and synchronized with CRM and project tools.
- Customer meeting data is not used to train AI models; recordings and transcripts can be downloaded in standard formats, and admins can set retention policies.

### Avoma tradeoffs

- Conversation Intelligence and Revenue Intelligence are separate add-ons, so the attractive base price is not the full sales-platform price.
- Enterprise has a meaningful recorder-seat minimum. Avoma’s current pricing page says 10 while its dedicated help article says 20, so a smaller team should confirm the requirement before evaluating its governance tier.
- Avoma’s own help center says it does not fully support in-person meetings the way it supports virtual calls; speaker identification can be limited.
- The product model is customer/revenue-centric, which can be awkward for product, engineering, recruiting, and internal meetings.

### Choose Avoma when

- You want a modular revenue platform with scheduling and CRM workflow depth.
- Free viewer access matters and most recorders are customer-facing employees.
- You are comfortable adding paid coaching or forecasting modules as the team matures.

## Otter.ai at a glance

Otter remains one of the easiest names to recognize in live transcription. It now offers meeting agents, automatically assigned action items, workflows, cross-meeting chat, desktop/mobile apps, two-way AI Chat connectors, MCP, and CRM connections, while minute caps and enterprise-only video/API features shape the real value.

**Best for:** Students, individuals, and teams that prioritize live text, simple mobile capture, an inexpensive Pro plan, and a familiar transcript-first experience.

**Less ideal for:** Teams needing broad multilingual support, video replay on ordinary plans, unlimited usage without caveats, deep operational automations, or mature whole-company context.

**Price:** Free; Pro from $8.33/user/month annually

Basic includes 300 transcription minutes per month, a 30-minute cap per conversation, three lifetime file imports, and access to the 25 most recent conversations. Paid prices are per user/month: Pro is $8.33 with annual billing or $16.99 month-to-month, with 1,200 in-app minutes, 90-minute meetings, and ten monthly imports; Business is $19.99 or $30 and adds unlimited in-app meetings, four-hour meetings, and more administration. Enterprise is custom and gates API/webhooks, video replay, SSO/SCIM, and some compliance options.

**Free option:** Yes: 300 minutes per month, 30 minutes per conversation, three lifetime imports, and a 25-conversation visible history.

### Otter.ai strengths

- Polished live transcript, speaker identification, mobile apps, playback, and cross-meeting chat.
- The macOS and Windows desktop app can detect Zoom, Teams, Meet, and other browser calls, then either prompt or begin bot-free recording automatically.
- A useful free plan and inexpensive Pro entry point for lower-volume users.
- Meeting agents and custom workflows broaden it beyond simple transcription, while MCP makes notes available to AI tools.
- Otter automatically assigns detected action items and gives each person a cross-meeting list for editing, reassignment, source lookup, and completion.
- Conversations can be exported individually in TXT, DOCX, PDF, SRT, and MP3; Business adds bulk export and Enterprise adds granular media/transcript retention controls.

### Otter.ai tradeoffs

- Basic and Pro have monthly minute, per-meeting, and import limits that matter for meeting-heavy professionals; Basic only exposes the 25 most recent conversations.
- Video replay is an Enterprise feature and is limited to supported Zoom and Google Meet recordings.
- API/webhooks, SSO/SCIM, and HIPAA options are Enterprise-gated.
- Transcription covers six languages; German and Simplified Chinese are beta, and only French can switch automatically with English in the same conversation.
- AI Chat connectors work only in Advanced mode and vary by plan. Outlook email actions remain unsupported, the mobile app still uses the older AI Chat experience, and several Enterprise exports or integrations need account-manager setup.
- The global action-item view is personal rather than manager-wide: users can see tasks assigned to themselves, but not a workspace-wide board of everyone’s work.
- On ordinary plans, Otter says it trains proprietary models on de-identified audio and transcripts. Enterprise workspaces are opted out by default; third-party AI providers are prohibited from training on customer data.

### Choose Otter.ai when

- Live transcription and easy mobile capture matter more than retaining video.
- Your usage fits comfortably inside the free or Pro minute limits.
- You want an established transcript-first product with lightweight workflows and agent access.

## Feature comparison

| What matters | Avoma | Otter.ai |
| --- | --- | --- |
| Capture options | Broad support — Meeting bot, native cloud options, and bot-free desktop capture. Avoma can use a bot, supported native platform recording, or a desktop path. The bot appearance and consent messages are customizable. | Broad support — Meeting agent or automatic bot-free desktop capture, plus mobile. Otter can join major meeting platforms, capture from its apps, and show text live. Its desktop app can detect Zoom, Teams, Meet, and other browser calls from microphone activity, then stay off, prompt the user, or start recording automatically for each meeting type. Scheduling and limits depend on the chosen plan. |
| Desktop and mobile | Available with limits — Web and desktop with a mobile app. The platform supports virtual-meeting workflows well. Mobile recording exists, but the company documents caveats for using it as a full in-person substitute. | Broad support — Web, macOS, Windows, iOS, and Android. Broad app coverage makes Otter easy to use in virtual or room conversations. The desktop app now supports configurable automatic recording for detected calls. Feature parity and allowances differ between in-app and imported usage. |
| In-person capture and speaker labels | Narrow or indirect — Possible, with explicit speaker and quality caveats. Avoma says it does not fully support in-person meetings in the same way as virtual calls. Mobile and conference-device workarounds can record audio, but reliable room speaker identification is a limitation. | Broad support — Strong mobile live transcription. iOS and Android are mature room-recording tools with live text. Otter separates voices after processing and can learn previously tagged speakers, but new or uncertain voices remain Speaker 1 or Unknown until tagged. Live platform-name labels are a separate Notetaker behavior, strongest on Zoom. |
| Recordings, playback, and clips | Broad support — Audio/video playback, snippets, playlists, and coaching review. Virtual customer conversations get rich playback and revenue-review workflows. Hosts, participants, admins, and host managers can download video, audio, and VTT or TXT transcripts. Retention and access depend on workspace configuration and plan. | Available with limits — Audio playback broadly; video replay on Enterprise. Audio is synchronized to text on ordinary plans. Video replay requires Enterprise and currently applies to supported Zoom and Google Meet recordings rather than every capture path. |
| Notes, action items, and search | Broad support — AI notes, search, and assigned action-item dashboards. Notes and search are strong. Avoma detects action items with owners and deadlines, tracks them in default task dashboards, suggests priority from meeting and deal context, and flags overdue or at-risk work. Additional topic, scorecard, and coaching intelligence is available through the Conversation Intelligence add-on. | Broad support — Live transcript, search, and automatically assigned action items. Otter’s transcript experience is mature. It automatically detects and assigns action items, links generated work back to transcript evidence, and gives each user a cross-meeting list with edit, reassign, and completion controls. That list only shows work assigned to the signed-in person, rather than a workspace-wide manager view. Allowances and advanced custom workflows vary by plan. |
| People, companies, and context | Available with limits — Customer-account and deal context. Avoma organizes history around meetings, accounts, and revenue workflows. It is less focused on a general person/company memory incorporating email, calendar, and internal context for every department. | Available with limits — Cross-meeting search and chat. Otter can answer across conversations, but does not emphasize full relationship pages combining meetings, email, calendar, people, companies, and future events. |
| Automatic sharing and workspace defaults | Broad support — Meeting-type visibility defaults, teams, and free viewers. Internal meetings default to private and external meetings to organization visibility, with Primary Team and Public options available. Organization admins can instead choose internal/external defaults for participants, specific teams, or the organization and lock the rule against user changes. Free viewer seats, snippets, and playlists make broad consumption practical. | Available with limits — User auto-share and Enterprise workspace defaults. Individuals can auto-share by calendar audience and use channels. Enterprise admins can choose the options members see and set a default, but ordinary audience defaults are not fully locked; admins can only force privacy by leaving “Don’t share” as the sole option. External auto-share channels are also Enterprise-only. |
| Automations | Broad support — Conditional CRM, task, privacy, scheduling, and routing workflows. Avoma has a real organization-level trigger/condition/action system. It can react to calendar, transcript, or note events; filter by title, team, participant domain, keyword, or meeting type; then set privacy or purpose, detect outcomes, update CRM data, and create tasks from action items. Manual rules start on the Startup plan and AI-powered rules require Organization or higher; coaching, forecasting, and lead routing remain separate modules. | Available with limits — Meeting agents and custom workflows, with plan differences. Otter automatically detects and assigns action items, tracks each person’s work across meetings, can create Jira issues with assignees and due dates, and uses custom workflows, Zapier, and AI Chat actions for role-specific output and downstream work. The personal action view does not give a manager one board for every assignee, and connector or workflow eligibility varies by plan. |
| Integrations | Broad support — Deep CRM and sales-stack integrations. Avoma emphasizes CRM, conferencing, calendar, dialer, and sales tools. Action items can sync into HubSpot, Salesforce, ClickUp, Asana, and other destinations, with Zapier extending the catalog. It remains oriented around GTM rather than being a neutral engineering-workflow platform. | Broad support — Meeting platforms, CRM, Zapier, Slack, Jira, work-app connectors, and Enterprise exports. Paid plans connect Salesforce, HubSpot, and Zapier. AI Chat’s Advanced mode can read and act in Gmail, Google Drive, Notion, and Jira, with Salesforce context available separately. Slack can post summaries and action notifications, while Enterprise supports account-manager-enabled SharePoint and automatic Drive exports. Availability and setup vary substantially by plan. |
| API, MCP, CLI, and data portability | Available with limits — API for recordings, transcripts, notes, and coaching data. Avoma documents API access to recordings, transcripts, summaries, notes, and coaching insights on selected plans. Keys are admin-created, requests are user- or organization-scoped, and the documented rate limit is 60 requests per minute. | Available with limits — MCP broadly; API and webhooks on Enterprise. MCP is listed even on Basic and can access meetings captured by or shared with the authenticated user. It currently has no public API-key setup for arbitrary AI applications. The public API and webhooks require Enterprise and account-manager enablement. |
| Security, privacy, and admin | Broad support — Strong enterprise controls on upper tiers. Admin, configurable retention, SSO, and compliance features are available as plans increase. Avoma says customer meeting data is never used to train AI models, and its DPA commits to deletion or return within 30 days after termination, subject to backups and legal obligations. The same-base-tier requirement for recorder users reduces mix-and-match flexibility. | Available with limits — Business administration; advanced security on Enterprise. Business adds centralized features and bulk export. Enterprise adds SSO, SCIM, API access, video replay, granular retention, no-training by default, and HIPAA options. Several advanced controls—including retention and automatic Drive export—require account-manager setup. |
| Languages | Broad support — More than 60 documented languages and dialects. Avoma’s help page says it supports more than 60 languages and dialects, while its page title advertises 75+. Buyers should verify the exact language and whether the coaching or revenue-intelligence feature they need supports it. | Narrow or indirect — Six transcription languages, two still in beta. Otter transcribes English, Spanish, French, German, Japanese, and spoken Mandarin with Simplified Chinese output. German and Chinese are beta. It normally handles one language per conversation; French can auto-switch with English, and other mixed-language pairs are not supported. |

Ratings describe documented breadth rather than overall product quality:

- **Broad support:** Broad native support across the product or relevant paid plans.
- **Available with limits:** Documented support with meaningful scope, mode, or plan limits.
- **Narrow or indirect:** Narrow, indirect, beta, or substantially plan-gated support.
- **Not documented:** No current first-party documentation for a native option.

## Detailed analysis

### Capture options

**Both products document broad support for capture options, with different scope and plan limits.**

**Avoma:** Meeting bot, native cloud options, and bot-free desktop capture. Avoma can use a bot, supported native platform recording, or a desktop path. The bot appearance and consent messages are customizable.

Evidence: [Avoma recording](https://www.avoma.com/ai-meeting-assistant/meeting-recording-software).

**Otter.ai:** Meeting agent or automatic bot-free desktop capture, plus mobile. Otter can join major meeting platforms, capture from its apps, and show text live. Its desktop app can detect Zoom, Teams, Meet, and other browser calls from microphone activity, then stay off, prompt the user, or start recording automatically for each meeting type. Scheduling and limits depend on the chosen plan.

Evidence: [Otter pricing](https://otter.ai/pricing), [Otter desktop automatic recording](https://otter.ai/blog/never-miss-the-conversation-introducing-automatic-recording-in-otter-desktop).

### Desktop and mobile

**Otter has broader documented support for desktop and mobile.**

**Avoma:** Web and desktop with a mobile app. The platform supports virtual-meeting workflows well. Mobile recording exists, but the company documents caveats for using it as a full in-person substitute.

Evidence: [Avoma recording](https://www.avoma.com/ai-meeting-assistant/meeting-recording-software), [Avoma in-person meeting support](https://help.avoma.com/can-avoma-help-with-an-in-person-meeting).

**Otter.ai:** Web, macOS, Windows, iOS, and Android. Broad app coverage makes Otter easy to use in virtual or room conversations. The desktop app now supports configurable automatic recording for detected calls. Feature parity and allowances differ between in-app and imported usage.

Evidence: [Otter pricing](https://otter.ai/pricing), [Otter desktop automatic recording](https://otter.ai/blog/never-miss-the-conversation-introducing-automatic-recording-in-otter-desktop).

### In-person capture and speaker labels

**Otter has broader documented support for in-person capture and speaker labels.**

**Avoma:** Possible, with explicit speaker and quality caveats. Avoma says it does not fully support in-person meetings in the same way as virtual calls. Mobile and conference-device workarounds can record audio, but reliable room speaker identification is a limitation.

Evidence: [Avoma in-person meeting support](https://help.avoma.com/can-avoma-help-with-an-in-person-meeting).

**Otter.ai:** Strong mobile live transcription. iOS and Android are mature room-recording tools with live text. Otter separates voices after processing and can learn previously tagged speakers, but new or uncertain voices remain Speaker 1 or Unknown until tagged. Live platform-name labels are a separate Notetaker behavior, strongest on Zoom.

Evidence: [Otter pricing](https://otter.ai/pricing), [Otter speaker identification](https://help.otter.ai/hc/en-us/articles/21665587209367-Speaker-Identification-Overview).

### Recordings, playback, and clips

**Avoma has broader documented support for recordings, playback, and clips.**

**Avoma:** Audio/video playback, snippets, playlists, and coaching review. Virtual customer conversations get rich playback and revenue-review workflows. Hosts, participants, admins, and host managers can download video, audio, and VTT or TXT transcripts. Retention and access depend on workspace configuration and plan.

Evidence: [Avoma recording](https://www.avoma.com/ai-meeting-assistant/meeting-recording-software), [Avoma meeting downloads](https://help.avoma.com/downloading-a-meeting).

**Otter.ai:** Audio playback broadly; video replay on Enterprise. Audio is synchronized to text on ordinary plans. Video replay requires Enterprise and currently applies to supported Zoom and Google Meet recordings rather than every capture path.

Evidence: [Otter pricing](https://otter.ai/pricing), [Otter conversation export](https://help.otter.ai/hc/en-us/articles/360047733634-Export-conversations).

### Notes, action items, and search

**Both products document broad support for notes, action items, and search, with different scope and plan limits.**

**Avoma:** AI notes, search, and assigned action-item dashboards. Notes and search are strong. Avoma detects action items with owners and deadlines, tracks them in default task dashboards, suggests priority from meeting and deal context, and flags overdue or at-risk work. Additional topic, scorecard, and coaching intelligence is available through the Conversation Intelligence add-on.

Evidence: [Avoma pricing](https://www.avoma.com/pricing), [Avoma action-item tracking](https://www.avoma.com/ai-meeting-assistant/action-item-tracking-software).

**Otter.ai:** Live transcript, search, and automatically assigned action items. Otter’s transcript experience is mature. It automatically detects and assigns action items, links generated work back to transcript evidence, and gives each user a cross-meeting list with edit, reassign, and completion controls. That list only shows work assigned to the signed-in person, rather than a workspace-wide manager view. Allowances and advanced custom workflows vary by plan.

Evidence: [Otter pricing](https://otter.ai/pricing), [Otter action items](https://help.otter.ai/hc/en-us/articles/25983095114519-Action-Items-Overview), [Otter automatic action-item assignment](https://help.otter.ai/hc/en-us/articles/5093228433687-Conversation-Page-Overview).

### People, companies, and context

**Both products support people, companies, and context, with different scope and plan limits.**

**Avoma:** Customer-account and deal context. Avoma organizes history around meetings, accounts, and revenue workflows. It is less focused on a general person/company memory incorporating email, calendar, and internal context for every department.

Evidence: [Avoma pricing](https://www.avoma.com/pricing).

**Otter.ai:** Cross-meeting search and chat. Otter can answer across conversations, but does not emphasize full relationship pages combining meetings, email, calendar, people, companies, and future events.

Evidence: [Otter pricing](https://otter.ai/pricing).

### Automatic sharing and workspace defaults

**Avoma has broader documented support for automatic sharing and workspace defaults.**

**Avoma:** Meeting-type visibility defaults, teams, and free viewers. Internal meetings default to private and external meetings to organization visibility, with Primary Team and Public options available. Organization admins can instead choose internal/external defaults for participants, specific teams, or the organization and lock the rule against user changes. Free viewer seats, snippets, and playlists make broad consumption practical.

Evidence: [Avoma meeting privacy](https://help.avoma.com/meeting-privacy), [Avoma organization privacy policies](https://help.avoma.com/manage-organization-wide-privacy-and-security-settings).

**Otter.ai:** User auto-share and Enterprise workspace defaults. Individuals can auto-share by calendar audience and use channels. Enterprise admins can choose the options members see and set a default, but ordinary audience defaults are not fully locked; admins can only force privacy by leaving “Don’t share” as the sole option. External auto-share channels are also Enterprise-only.

Evidence: [Otter automatic sharing](https://help.otter.ai/hc/en-us/articles/20424842990999-Manage-auto-share-settings), [Otter workspace auto-share controls](https://help.otter.ai/hc/en-us/articles/32589333117591-Manage-Workspace-auto-share-settings).

### Automations

**Avoma has broader documented support for automations.**

**Avoma:** Conditional CRM, task, privacy, scheduling, and routing workflows. Avoma has a real organization-level trigger/condition/action system. It can react to calendar, transcript, or note events; filter by title, team, participant domain, keyword, or meeting type; then set privacy or purpose, detect outcomes, update CRM data, and create tasks from action items. Manual rules start on the Startup plan and AI-powered rules require Organization or higher; coaching, forecasting, and lead routing remain separate modules.

Evidence: [Avoma pricing](https://www.avoma.com/pricing), [Avoma automations](https://help.avoma.com/understanding-automations-in-avoma).

**Otter.ai:** Meeting agents and custom workflows, with plan differences. Otter automatically detects and assigns action items, tracks each person’s work across meetings, can create Jira issues with assignees and due dates, and uses custom workflows, Zapier, and AI Chat actions for role-specific output and downstream work. The personal action view does not give a manager one board for every assignee, and connector or workflow eligibility varies by plan.

Evidence: [Otter pricing](https://otter.ai/pricing), [Otter action items](https://help.otter.ai/hc/en-us/articles/25983095114519-Action-Items-Overview), [Otter automatic action-item assignment](https://help.otter.ai/hc/en-us/articles/5093228433687-Conversation-Page-Overview), [Otter Jira integration](https://help.otter.ai/hc/en-us/articles/40485786582551-Connect-Jira-to-Otter-ai), [Otter AI Chat connectors](https://help.otter.ai/hc/en-us/articles/19682180167575-Otter-AI-Chat-Overview).

### Integrations

**Both products document broad support for integrations, with different scope and plan limits.**

**Avoma:** Deep CRM and sales-stack integrations. Avoma emphasizes CRM, conferencing, calendar, dialer, and sales tools. Action items can sync into HubSpot, Salesforce, ClickUp, Asana, and other destinations, with Zapier extending the catalog. It remains oriented around GTM rather than being a neutral engineering-workflow platform.

Evidence: [Avoma pricing](https://www.avoma.com/pricing), [Avoma action-item tracking](https://www.avoma.com/ai-meeting-assistant/action-item-tracking-software).

**Otter.ai:** Meeting platforms, CRM, Zapier, Slack, Jira, work-app connectors, and Enterprise exports. Paid plans connect Salesforce, HubSpot, and Zapier. AI Chat’s Advanced mode can read and act in Gmail, Google Drive, Notion, and Jira, with Salesforce context available separately. Slack can post summaries and action notifications, while Enterprise supports account-manager-enabled SharePoint and automatic Drive exports. Availability and setup vary substantially by plan.

Evidence: [Otter pricing](https://otter.ai/pricing), [Otter AI Chat connectors](https://help.otter.ai/hc/en-us/articles/19682180167575-Otter-AI-Chat-Overview), [Otter Jira integration](https://help.otter.ai/hc/en-us/articles/40485786582551-Connect-Jira-to-Otter-ai), [Otter Slack integration](https://help.otter.ai/hc/en-us/articles/13627121851799-Connect-Slack-to-Otter-ai), [Otter SharePoint export](https://help.otter.ai/hc/en-us/articles/38533740881175-Connect-Microsoft-SharePoint-to-Otter-ai).

### API, MCP, CLI, and data portability

**Both products support API, MCP, CLI, and data portability, with different scope and plan limits.**

**Avoma:** API for recordings, transcripts, notes, and coaching data. Avoma documents API access to recordings, transcripts, summaries, notes, and coaching insights on selected plans. Keys are admin-created, requests are user- or organization-scoped, and the documented rate limit is 60 requests per minute.

Evidence: [Avoma API documentation](https://help.avoma.com/api-documentation), [Avoma meeting downloads](https://help.avoma.com/downloading-a-meeting).

**Otter.ai:** MCP broadly; API and webhooks on Enterprise. MCP is listed even on Basic and can access meetings captured by or shared with the authenticated user. It currently has no public API-key setup for arbitrary AI applications. The public API and webhooks require Enterprise and account-manager enablement.

Evidence: [Otter MCP server](https://help.otter.ai/hc/en-us/articles/35287607569687-Otter-MCP-Server), [Otter public API](https://help.otter.ai/hc/en-us/articles/4412365535895-Does-Otter-offer-an-open-API).

### Security, privacy, and admin

**Avoma has broader documented support for security, privacy, and admin.**

**Avoma:** Strong enterprise controls on upper tiers. Admin, configurable retention, SSO, and compliance features are available as plans increase. Avoma says customer meeting data is never used to train AI models, and its DPA commits to deletion or return within 30 days after termination, subject to backups and legal obligations. The same-base-tier requirement for recorder users reduces mix-and-match flexibility.

Evidence: [Avoma pricing](https://www.avoma.com/pricing), [Avoma seat minimums](https://help.avoma.com/is-there-a-minimum-seat-requirement-for-each-plan), [Avoma AI data handling](https://help.avoma.com/do-you-use-my-data-to-train-your-models), [Avoma data processing addendum](https://www.avoma.com/data-processing-addendum).

**Otter.ai:** Business administration; advanced security on Enterprise. Business adds centralized features and bulk export. Enterprise adds SSO, SCIM, API access, video replay, granular retention, no-training by default, and HIPAA options. Several advanced controls—including retention and automatic Drive export—require account-manager setup.

Evidence: [Otter pricing](https://otter.ai/pricing), [Otter workspace auto-share controls](https://help.otter.ai/hc/en-us/articles/32589333117591-Manage-Workspace-auto-share-settings), [Otter privacy and model training](https://otter.ai/privacy-security), [Otter Enterprise controls](https://help.otter.ai/hc/en-us/articles/13352505516695-Enterprise-Admin-Controls-Overview), [Otter retention policy](https://help.otter.ai/hc/en-us/articles/19500988656279-Set-a-custom-Data-Retention-policy), [Otter conversation export](https://help.otter.ai/hc/en-us/articles/360047733634-Export-conversations).

### Languages

**Avoma has broader documented support for languages.**

**Avoma:** More than 60 documented languages and dialects. Avoma’s help page says it supports more than 60 languages and dialects, while its page title advertises 75+. Buyers should verify the exact language and whether the coaching or revenue-intelligence feature they need supports it.

Evidence: [Avoma supported languages](https://help.avoma.com/does-avoma-support-other-languages).

**Otter.ai:** Six transcription languages, two still in beta. Otter transcribes English, Spanish, French, German, Japanese, and spoken Mandarin with Simplified Chinese output. German and Chinese are beta. It normally handles one language per conversation; French can auto-switch with English, and other mixed-language pairs are not supported.

Evidence: [Otter supported languages](https://help.otter.ai/hc/en-us/articles/26660468516631-Transcribe-conversations-in-English-Spanish-French-German-Japanese-or-Chinese-Simplified).

## A third option to consider: Circleback

Circleback turns online meetings, in-person conversations, and imported calls into one shared company memory. Record with a bot, with the botless desktop app, from an iPhone or Android phone, or on Apple Watch. Every route produces the same speaker-labeled record, detailed notes designed to stand alone, and automatically assigned action items. Sharing rules and automations carry the useful parts into the teams and tools that need them. Circleback is built for people and AI agents: the complete meeting record available to a person is also available programmatically through its API, MCP, and CLI.

Circleback can also search connected apps and take action in them. It is built for people and AI agents: the same complete meeting data available to a person is available programmatically to ChatGPT, Claude, other agents, and internal tools through the API, MCP, and CLI. Free; Pro from $15/user/month annually; Business from $25/user/month annually; Enterprise $35/user/month, billed annually.

## Frequently asked questions

### Which is better: Avoma or Otter.ai?

Avoma fits a revenue team that needs CRM, coaching, and forecasting depth. Otter fits general live transcription and mobile recording at a much lower entry price.

### Which is less expensive, Avoma or Otter.ai?

Avoma: Base recording plans from $19/recorder/month annually; intelligence add-ons cost extra. Otter.ai: Free; Pro from $8.33/user/month annually. Compare the paid seats, included usage, recording access, and admin features you actually need.

### Can Avoma and Otter.ai record without a bot?

Avoma: Meeting bot, native cloud options, and bot-free desktop capture. Otter.ai: Meeting agent or automatic bot-free desktop capture, plus mobile. The useful check is whether your required capture mode keeps video, a recording, and speaker names.

### Which is better for a whole company?

First ask who gets each note automatically; otherwise useful context stays with the recorder. Then compare permissions, retention, and enforced defaults. Avoma: Meeting-type visibility defaults, teams, and free viewers. Otter: User auto-share and Enterprise workspace defaults.

### Can I access and move the full meeting data?

Avoma: API for recordings, transcripts, notes, and coaching data. Otter: MCP broadly; API and webhooks on Enterprise. Check the selected plan, authentication model, transcript scope, export format, and retention window for the workflow you need.

### How was this comparison researched?

We use first-party pricing pages, product pages, help docs, and release notes for both products. The sources are linked below.

## Methodology

Circleback reviews first-party pricing pages, product pages, help docs, and release notes. Prices and capabilities move, so check the linked sources when a detail is important to your decision.

Every feature dimension links to the exact first-party documents used for that claim. Ratings describe documented breadth, not an overall score or winner.

This page is a neutral competitor-to-competitor comparison. There are no paid placements or affiliate rankings.

## First-party sources

### Avoma sources

- [Avoma pricing](https://www.avoma.com/pricing): Base plans, free viewers, minimums, and Conversation/Revenue Intelligence add-ons.
- [Avoma seats and add-ons](https://help.avoma.com/avoma-pricing-recorder-seats-free-users-add-ons): Recorder-seat rules, viewer access, add-on prices, and workspace base-tier behavior.
- [Avoma seat minimums](https://help.avoma.com/is-there-a-minimum-seat-requirement-for-each-plan): This help article says Enterprise has a 20-recorder minimum, while the live pricing page says 10; verify the current requirement with Avoma.
- [Avoma in-person meeting support](https://help.avoma.com/can-avoma-help-with-an-in-person-meeting): Official limitations and workarounds for room conversations.
- [Avoma recording](https://www.avoma.com/ai-meeting-assistant/meeting-recording-software): Capture methods, languages, CRM workflow, and retention overview.
- [Avoma meeting privacy](https://help.avoma.com/meeting-privacy): Automatic internal and external defaults plus Private, Primary Team, Organization, and Public access levels.
- [Avoma organization privacy policies](https://help.avoma.com/manage-organization-wide-privacy-and-security-settings): Locked organization defaults for internal and external meeting visibility across participants, teams, or the whole organization.
- [Avoma API documentation](https://help.avoma.com/api-documentation): Recording, transcript, summary, notes, coaching insight, scope, authentication, and rate-limit details.
- [Avoma action-item tracking](https://www.avoma.com/ai-meeting-assistant/action-item-tracking-software): Automatic owner and deadline extraction, task dashboards, prioritization, at-risk flags, and CRM/project-tool synchronization.
- [Avoma automations](https://help.avoma.com/understanding-automations-in-avoma): Organization-level triggers, conditions, plan gates, privacy rules, AI outcomes, CRM updates, and task creation from notes.
- [Avoma meeting downloads](https://help.avoma.com/downloading-a-meeting): Recording downloads and transcript exports in VTT or TXT.
- [Avoma supported languages](https://help.avoma.com/does-avoma-support-other-languages): Official multilingual transcription count and language list.
- [Avoma AI data handling](https://help.avoma.com/do-you-use-my-data-to-train-your-models): Explicit statement that customer data is not used to train AI models.
- [Avoma data processing addendum](https://www.avoma.com/data-processing-addendum): Subprocessor terms, transfer safeguards, and deletion or return within 30 days after service termination.

### Otter.ai sources

- [Otter pricing](https://otter.ai/pricing): Current free, Pro, Business, and Enterprise allowances and feature gates.
- [Otter Basic-plan limits](https://help.otter.ai/hc/en-us/articles/360047538094-Conversation-import-and-app-limits-on-the-Basic-free-plan): Monthly minutes, per-conversation duration, lifetime imports, and 25-conversation history.
- [Otter desktop automatic recording](https://otter.ai/blog/never-miss-the-conversation-introducing-automatic-recording-in-otter-desktop): August 2026 automatic detection, reminders, and bot-free recording behavior for Zoom, Teams, Meet, and other browser calls.
- [Otter automatic sharing](https://help.otter.ai/hc/en-us/articles/20424842990999-Manage-auto-share-settings): Workspace defaults for automatic audience, collaborator permissions, and meeting-level overrides.
- [Otter supported languages](https://help.otter.ai/hc/en-us/articles/26660468516631-Transcribe-conversations-in-English-Spanish-French-German-Japanese-or-Chinese-Simplified): Six-language scope, beta languages, one-language behavior, French/English switching, and reprocessing limits.
- [Otter speaker identification](https://help.otter.ai/hc/en-us/articles/21665587209367-Speaker-Identification-Overview): Post-processing diarization, learned speaker names, generic labels for new voices, and live Zoom behavior.
- [Otter action items](https://help.otter.ai/hc/en-us/articles/25983095114519-Action-Items-Overview): Cross-meeting personal action-item view, transcript links, editing, reassignment, completion, and the lack of a workspace-wide all-assignees view.
- [Otter automatic action-item assignment](https://help.otter.ai/hc/en-us/articles/5093228433687-Conversation-Page-Overview): Automatic detection and assignment of meeting action items to relevant workspace members.
- [Otter AI Chat connectors](https://help.otter.ai/hc/en-us/articles/19682180167575-Otter-AI-Chat-Overview): Advanced-mode Gmail, Google Drive, Jira, Notion, and Salesforce connector capabilities plus plan and mobile-version caveats.
- [Otter Jira integration](https://help.otter.ai/hc/en-us/articles/40485786582551-Connect-Jira-to-Otter-ai): Automatic Jira issue creation from meeting actions with assignees, due dates, projects, source links, and AI Chat access.
- [Otter Slack integration](https://help.otter.ai/hc/en-us/articles/13627121851799-Connect-Slack-to-Otter-ai): Summary posting, recurring-meeting delivery, rich previews, access handling, and action-item notifications.
- [Otter SharePoint export](https://help.otter.ai/hc/en-us/articles/38533740881175-Connect-Microsoft-SharePoint-to-Otter-ai): Enterprise automatic transcript, summary, and metadata export plus administrator and account-manager setup.
- [Otter workspace auto-share controls](https://help.otter.ai/hc/en-us/articles/32589333117591-Manage-Workspace-auto-share-settings): Enterprise eligibility, selectable defaults, user overrides, and the privacy-lock exception.
- [Otter MCP server](https://help.otter.ai/hc/en-us/articles/35287607569687-Otter-MCP-Server): Authenticated meeting scope, shared meetings, supported clients, and lack of a public MCP API key.
- [Otter public API](https://help.otter.ai/hc/en-us/articles/4412365535895-Does-Otter-offer-an-open-API): Enterprise-only public API availability and account-manager enablement.
- [Otter privacy and model training](https://otter.ai/privacy-security): Proprietary-model training on de-identified recordings and transcripts, plus third-party provider no-training and zero-storage commitments.
- [Otter Enterprise controls](https://help.otter.ai/hc/en-us/articles/13352505516695-Enterprise-Admin-Controls-Overview): Enterprise no-training default, 2FA, export controls, audio removal, and advanced governance.
- [Otter retention policy](https://help.otter.ai/hc/en-us/articles/19500988656279-Set-a-custom-Data-Retention-policy): Account-manager configured retention for full conversations, recordings, or transcripts.
- [Otter conversation export](https://help.otter.ai/hc/en-us/articles/360047733634-Export-conversations): Individual and Business bulk exports across text, subtitle, and audio formats.