{ "@context": "https://schema.org", "@type": "Dataset", "@id": "https://circleback.ai/compare/fathom-vs-fireflies-ai#dataset", "schemaVersion": 4, "type": "SoftwareApplicationComparison", "slug": "fathom-vs-fireflies-ai", "url": "https://circleback.ai/compare/fathom-vs-fireflies-ai", "canonicalUrl": "https://circleback.ai/compare/fathom-vs-fireflies-ai", "title": "Fathom vs Fireflies: pricing, features, and which is better", "description": "Compare Fathom vs Fireflies on pricing, notes, action items, recordings, capture, and integrations. Source-backed research with candid tradeoffs.", "inLanguage": "en-US", "isAccessibleForFree": true, "representations": { "html": "https://circleback.ai/compare/fathom-vs-fireflies-ai", "markdown": "https://circleback.ai/compare/fathom-vs-fireflies-ai.md", "json": "https://circleback.ai/compare/fathom-vs-fireflies-ai.json", "describedBy": "https://circleback.ai/compare/llms.txt" }, "editorialPerspective": "Neutral competitor comparison; Circleback is presented only as a labeled third option.", "verdict": "Fathom is simpler and includes unlimited base recordings and transcripts for free. Fireflies covers more capture modes, live help, integrations, API use, and enterprise rules.", "products": [ { "id": "fathom", "name": "Fathom", "shortName": "Fathom", "logoPath": "/logos/fathom.svg", "website": "https://www.fathom.ai", "tagline": "Fast summaries, strong clips, and an unusually generous free plan for online meetings.", "positioning": "Fathom is easy to love for online calls: unlimited free recordings and transcripts, quick summaries, clips, assigned action items, CRM sync, and a focused interface. Its new Mac experience adds useful bot-free modes, while Windows parity and a generally available in-person app are still arriving.", "bestFor": "Individuals and sales teams that live in Zoom, Google Meet, and Teams and want a generous free plan, fast summaries, clips, and CRM-friendly workflows.", "lessIdealFor": "Companies that need proven iOS/Android or in-person capture today, broad cross-platform botless video, a workspace-wide task board, or a cross-channel context graph.", "decisionSummary": { "fit": "Free online recording with fast summaries and polished clips", "chooseFor": [ "Online meetings on a budget", "Clips and CRM delivery" ], "watchFor": [ "iOS docs contradict each other", "Bot-free video is Zoom-on-Mac only" ] }, "pricing": { "headline": "Free; Premium from $16/user/month annually", "detail": "Free includes unlimited recordings and transcripts but only five advanced AI summaries per month. Paid prices are per user/month: Premium is $16 with annual billing or $20 month-to-month; Team is $15 or $19 with a two-seat minimum; Business is $25 or $34. Enterprise is custom.", "freePlan": "Yes: unlimited recordings and transcripts, with five advanced summaries per month." }, "strengths": [ "Unlimited free recording and transcription is unusually generous for a solo online-meeting workflow.", "Fast, polished summaries, highlights, clips, playlists, assigned action items, and CRM sharing.", "Public API and MCP support make the meeting library available to custom tools and agents.", "Action items include assignees and transcript evidence, and an Asana integration can synchronize assigned work automatically or on demand." ], "tradeoffs": [ "Fathom’s current pages disagree about iOS availability: the product overview says in-person capture is live, while the help center and launch page still describe the official app as pre-download or coming soon. Treat it as a staged rollout until your account can use it.", "Chromebook, Linux, Android, tablet, phone call, webinar, and breakout support remains limited or absent. The current Fathom 3.0 bot-free experience is Mac- and English-only; Windows users remain on the older experience for now.", "Bot-free video is currently available for Zoom on Mac. Google Meet support is still described as coming, Teams support depends on how the call is joined, and the bot remains the broadest cross-platform path.", "The free plan’s advanced AI summaries are capped even though raw recordings and transcripts are unlimited.", "Fathom may use de-identified meeting data to improve its in-house AI models unless the user or Team Edition administrator opts out. Third-party model providers are prohibited from training on it.", "All Fathom data is US-hosted. Custom retention is Enterprise-only, applies one policy to the whole team, and is currently configured through support rather than self-service." ], "chooseIf": [ "You want a generous free online-meeting recorder and rarely need in-person capture.", "Clips, highlights, fast summaries, and simple CRM delivery are the center of the workflow.", "You are comfortable keeping the bot for video and named-speaker fidelity." ], "features": { "capture": { "summary": "Meeting bot or bot-free transcript, audio, and Zoom video on Mac", "detail": "The bot remains the broadest mature path. Eligible Mac users can choose bot-free transcript-only, audio plus transcript, or Zoom video; Google Meet bot-free video is still coming and Teams behavior varies by how the call is joined. Fathom says the bot-free modes preserve speaker attribution and action items.", "level": "available" }, "platforms": { "summary": "Mac for the new bot-free experience; Windows on the older path", "detail": "Fathom supports major online platforms on computers, but its current 3.0 rollout is limited to Mac and English-language meetings. Windows remains supported through the older bot-based experience. Official pages conflict on whether iOS in-person capture is already live; Android, Chromebook, Linux, phone calls, webinars, and breakout rooms are not normal supported paths.", "level": "limited" }, "inPerson": { "summary": "iOS is staged; the old room workaround cannot separate speakers", "detail": "Fathom’s marketing overview says its iOS app captures in-person meetings, but the help center and current launch page still call it coming soon or pre-download. In the older workaround, every room voice is attributed to the Fathom user rather than separated. Verify iOS access and room-speaker labeling in the actual account before rollout.", "level": "limited" }, "recordings": { "summary": "Unlimited AV, playback, highlights, and clips", "detail": "Fathom has polished review and sharing for online calls. Video no longer universally requires the bot, but the current bot-free video path is limited to Zoom on Mac rather than equivalent across every supported platform.", "level": "strong" }, "notesAndSearch": { "summary": "Fast summaries, assigned action items, Ask Fathom, and team search", "detail": "Summary quality and speed are core strengths. Paid AI action items identify assignees and link to the source moment; the API also returns completion state and assignee metadata. Fathom presents action items inside each meeting rather than documenting a workspace-wide task dashboard. Advanced summary types and some AI capabilities are plan-limited even while base transcription is free.", "level": "strong" }, "companyMemory": { "summary": "Meeting and customer-call library", "detail": "Fathom organizes team calls and customer context well, but does not center a broader email/calendar/person/company knowledge layer for all departments.", "level": "available" }, "sharing": { "summary": "Organization and team visibility defaults, plus attendee auto-share", "detail": "Admins can set auto-capture and visibility separately for external, internal, and unscheduled meetings at organization or team level, including whether users may override the default. Individuals can also send a summary, a recording, or both automatically—but the audience is every calendar invitee, including people who did not attend.", "level": "strong" }, "automations": { "summary": "CRM, webhook, Zapier, and Asana follow-through", "detail": "Fathom handles common customer-facing follow-through well. Assigned action items can sync automatically or manually to Asana, webhooks can deliver action-item payloads, and Zapier or CRM integrations extend delivery. It does not document the same broad native trigger/condition/action builder for arbitrary work systems.", "level": "available" }, "integrations": { "summary": "Strong CRM, Asana, Zapier, and common work-tool connections", "detail": "CRM delivery and collaboration integrations cover the common sales workflow, while Asana turns assigned meeting actions into trackable tasks. Broader issue-tracker coverage and custom operational actions are less central.", "level": "available" }, "agentsAndApi": { "summary": "Rich public API and MCP, scoped to the connected user", "detail": "The REST API can return speaker-attributed transcripts, summaries, action items with assignees and completion state, attendees, CRM matches, playback metadata, and recording downloads. Its official MCP connects authorized meeting data to ChatGPT, Claude, and other clients. Both follow what the authenticated user owns or can see through team sharing; an administrator key does not automatically reach private meetings across the organization.", "level": "strong" }, "admin": { "summary": "Strong upper-tier controls, with US-only hosting", "detail": "Enterprise adds SSO, SCIM, and custom retention. Fathom currently supports one retention policy per team and asks customers to configure it through support. All data is US-hosted; de-identified data may improve Fathom’s in-house models unless users or a Team Edition admin opt out.", "level": "available" }, "languages": { "summary": "38 languages on the free plan", "detail": "Fathom documents 38 supported languages. Bot-free rollout is currently narrower, so language support should be checked per capture mode.", "level": "available" } }, "sources": [ { "label": "Fathom pricing", "url": "https://www.fathom.ai/pricing", "note": "Free, Premium, Team, Business, and Enterprise prices and feature gates." }, { "label": "Fathom supported systems", "url": "https://help.fathom.video/en/articles/296576", "note": "Computer, platform, mobile, phone call, webinar, and breakout limitations." }, { "label": "Fathom in-person meetings", "url": "https://help.fathom.video/en/articles/5500225", "note": "Current workaround, speaker limitation, and upcoming iOS path." }, { "label": "Fathom bot-free recording", "url": "https://help.fathom.video/en/articles/11578049", "note": "Current Zoom-on-Mac bot-free video and Google Meet/Teams rollout status." }, { "label": "Fathom product overview", "url": "https://www.fathom.ai/overview", "note": "Current bot-free capture modes, speaker attribution, action items, Ask Fathom, programmatic access, and the marketing claim that iOS capture is available." }, { "label": "Fathom 3.0 rollout", "url": "https://help.fathom.video/en/articles/11577345", "note": "Current Mac-only, English-only eligibility and staged rollout behavior for the new bot-free experience." }, { "label": "Fathom auto-capture and visibility controls", "url": "https://help.fathom.video/en/articles/13729025", "note": "Organization and team defaults for capture and visibility across external, internal, and unscheduled meetings." }, { "label": "Fathom attendee auto-share", "url": "https://help.fathom.video/en/articles/7574785", "note": "Automatic delivery of summaries, recordings, or both to every calendar invitee, including no-shows." }, { "label": "Fathom public API", "url": "https://developers.fathom.ai/quickstart", "note": "User-scoped API keys plus meeting metadata, speaker-attributed transcripts, summaries, assigned action items, CRM matches, pagination, and administrator visibility limits." }, { "label": "Fathom MCP", "url": "https://developers.fathom.ai/mcp-docs", "note": "Official authenticated MCP access from ChatGPT, Claude, Claude Code, and other compatible clients." }, { "label": "Fathom AI action items", "url": "https://help.fathom.video/en/articles/640768", "note": "AI detection of action items and their assignees plus follow-up email generation." }, { "label": "Fathom Asana integration", "url": "https://help.fathom.video/en/articles/7639617", "note": "Automatic or manual synchronization of assigned meeting actions into Asana with source links." }, { "label": "Fathom release notes", "url": "https://help.fathom.video/en/articles/6220097", "note": "July 2026 API recording-download support and current product changes." }, { "label": "Fathom security and AI training", "url": "https://help.fathom.video/en/articles/296512", "note": "US data hosting, de-identified in-house model training and opt-out controls, plus third-party no-training terms." }, { "label": "Fathom retention policies", "url": "https://help.fathom.video/en/articles/6057089", "note": "Enterprise-only, support-managed retention with one policy per team." } ] }, { "id": "fireflies-ai", "name": "Fireflies.ai", "shortName": "Fireflies", "logoPath": "/logos/fireflies.svg", "website": "https://fireflies.ai", "tagline": "Broad capture and integrations, with AI assistants for sales and live meetings.", "positioning": "Fireflies is one of the broadest meeting assistants: bot, desktop, mobile, integrations, search, API, and live or sales assistance. The nuanced bit is that its capture modes are not equivalent—bot-free desktop gives up recordings, named speakers, and Sales Assist.", "bestFor": "Teams that prioritize a large integration catalog, live assistance, sales workflows, flexible bot/desktop/mobile capture, and competitive pricing.", "lessIdealFor": "Teams that expect bot-free capture to preserve the same media, speaker fidelity, and sales intelligence as the bot experience.", "decisionSummary": { "fit": "Live assistance and a broad integration catalog", "chooseFor": [ "Live meeting help", "Lots of integrations at a low price" ], "watchFor": [ "Bot-free mode loses media and names", "Free unlimited requires share-all" ] }, "pricing": { "headline": "Free; Pro from $10/user/month annually", "detail": "Prices are per user/month: Pro is $10 with annual billing or $18 month-to-month; Business is $19 or $29; Enterprise is $39 with annual billing. Storage, AI credits, video, advanced integrations, and governance differ by plan.", "freePlan": "Yes. Unlimited transcription requires both Auto-join and Share-all; otherwise initial transcription credits, storage limits, and plan-gated summaries or AI features apply." }, "strengths": [ "Bot, bot-free macOS/Windows, iOS/Android, uploads, and supported native meeting SDK paths.", "A large integration catalog, public API, webhooks, remote MCP, AI apps, live assistance, and Sales Assist.", "Automatically generated and assigned action items live in a team-wide task feed and can flow into tools such as Linear, Asana, Monday.com, and Microsoft Planner.", "Competitive pricing and 100+ language claims make it accessible to distributed teams.", "Meeting content is not used to train internal or external AI models, and compliance modes can retain the full record, text only, summary only, or summary plus audio." ], "tradeoffs": [ "Bot-free desktop mode stores no audio/video, labels speakers generically, and cannot run Sales Assist.", "Fireflies says mobile recordings often do not auto-detect speakers, so in-person transcripts may need manual speaker relabeling.", "The Google Meet SDK bot-free path asks attendees for approval, so “bot-free” does not always mean invisible or frictionless.", "The advertised unlimited free transcription is conditional: users must enable both automatic bot joining and automatic sharing with every participant. Teams choosing tighter defaults fall back to a small transcription-credit allowance.", "Meeting recaps default to workspace-wide access plus anyone with the link. Admins can enforce safer defaults and Enterprise rules can protect sensitive categories, but teams should configure this before broad rollout.", "Two current Fireflies help articles disagree on whether Free includes 400 or 800 stored minutes, so confirm the live limit before relying on long-term free storage.", "Advanced AI features use workspace-pooled credits that do not increase with seat count, so heavier teams may need a paid credit add-on.", "The GraphQL API exposes transcripts and core meeting data but not Super Summaries or Custom Apps output.", "The MCP server is much richer than the older API-only story, but some advanced search and fetch tools are still marked experimental, and data sent to an external AI no longer receives Fireflies’ zero-data-retention guarantee.", "Company relationship context and general-purpose native automations are less cohesive than the sheer integration count suggests." ], "chooseIf": [ "A large integration catalog and live assistance are high priorities.", "You are happy to use the Fireflies bot when you need recordings, named speakers, and Sales Assist.", "You want mobile and desktop capture at a lower entry price than many competitors." ], "features": { "capture": { "summary": "Bot, bot-free desktop, mobile, and SDK-based capture", "detail": "Fireflies has unusually broad capture. The modes differ: desktop bot-free capture works across apps but drops stored media and named speaker labels; the bot preserves the richer meeting record.", "level": "strong" }, "platforms": { "summary": "Web, macOS, Windows, iOS, and Android", "detail": "Desktop supports system-audio recording and live assistance. Mobile supports in-person recording, reviewing meetings, search, sharing, and tasks.", "level": "strong" }, "inPerson": { "summary": "Mobile and desktop room capture", "detail": "iOS and Android can capture in-person conversations. Fireflies documents that mobile recordings often do not auto-detect speakers, so names may need manual correction. Bot-free desktop can also hear room/system audio, with its own media and generic-label caveats.", "level": "strong" }, "recordings": { "summary": "Bot mode saves AV; bot-free desktop saves neither", "detail": "This is the key evaluation detail: bot meetings can preserve audio/video and named speakers, while desktop bot-free mode produces notes/transcript without recording files and uses Speaker 1/Speaker 2 labels.", "level": "available" }, "notesAndSearch": { "summary": "Notes, search, and a workspace-wide assigned task feed", "detail": "Fireflies offers strong meeting search and multiple AI surfaces. It automatically creates and assigns meeting tasks, lets teams manage all accessible tasks in one feed, and can turn action items into trackable work in several project tools. Usage credits and plan gates still apply to advanced AI apps and assistant capabilities.", "level": "strong" }, "companyMemory": { "summary": "Meeting channels and cross-meeting search", "detail": "The meeting library is searchable and collaborative, but the product is less centered on a unified relationship timeline combining meetings, email, calendar, people, and companies.", "level": "available" }, "sharing": { "summary": "Enterprise rules can auto-route, share, and enforce privacy", "detail": "Enterprise admins can match meeting title, host, participants, or internal/external type, then route to a channel, share with users or teams, or enforce privacy. This is genuinely strong automation. The default recap visibility is broader than many buyers expect—teammates plus anyone holding the link—so configure the workspace default deliberately.", "level": "strong" }, "automations": { "summary": "Meeting rules, AI apps, CRM workflows, and automatic task handoff", "detail": "Fireflies can automatically create and assign tasks, then route them to Linear, Asana, Monday.com, Planner, Salesforce, and other systems with meeting filters on eligible plans. It also supports specialized AI apps. The experience spans several feature systems rather than one simple general condition/action canvas.", "level": "strong" }, "integrations": { "summary": "100+ integrations plus Zapier and API", "detail": "Breadth is a major advantage across CRM, collaboration, storage, dialers, and productivity tools. Verify the plan required for each connector and direction of sync.", "level": "strong" }, "agentsAndApi": { "summary": "GraphQL API, webhooks, and a rich remote MCP server", "detail": "Fireflies exposes transcripts and core meeting data through GraphQL plus webhooks for custom integrations. Its OAuth or API-key remote MCP server can retrieve full transcripts, summaries, action items, active meetings, analytics, soundbites, channels, and user data; it can also share, rename, organize, and clip meetings. Some advanced search and fetch tools remain experimental. Super Summary and Custom Apps data are still absent from the documented GraphQL API, and content passed into an external AI follows that provider’s retention terms.", "level": "strong" }, "admin": { "summary": "Business and Enterprise governance", "detail": "Enterprise adds SSO/SCIM, Rules Engine governance, custom retention, and private storage. Its Super Admin role can access every workspace meeting, including “Only Me” content—useful for compliance, but a material privacy-policy decision. Fireflies says meeting content is never used for internal or external model training.", "level": "strong" }, "languages": { "summary": "100+ languages advertised", "detail": "Fireflies advertises broad transcription coverage. Real-world speaker separation and accuracy still depend on capture mode, room acoustics, accents, and vocabulary.", "level": "strong" } }, "sources": [ { "label": "Fireflies pricing guide", "url": "https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans", "note": "July 2026 prices and plan structure." }, { "label": "Fireflies unlimited free transcripts", "url": "https://guide.fireflies.ai/articles/8632872350-how-to-get-unlimited-meeting-transcripts-on-fireflies-ai-s-free-plan", "note": "Auto-join and Share-all requirements for unlimited free transcription." }, { "label": "Fireflies storage limits", "url": "https://guide.fireflies.ai/articles/4777633252-learn-about-meeting-storage-limits", "note": "Current storage limits by plan; its Free figure conflicts with an older Free-plan article." }, { "label": "Fireflies bot-free desktop recording", "url": "https://guide.fireflies.ai/articles/6666374717-how-to-record-meetings-without-a-bot-on-the-fireflies-desktop-app", "note": "No AV files, generic speakers, and Sales Assist limitation." }, { "label": "Fireflies desktop app", "url": "https://guide.fireflies.ai/articles/1208704416-getting-started-with-the-fireflies-desktop-app", "note": "Capture modes, Live Assist, and bot versus botless behavior." }, { "label": "Fireflies mobile app", "url": "https://guide.fireflies.ai/articles/8937818258-learn-about-fireflies-mobile-app", "note": "iOS/Android in-person recording, search, sharing, and tasks." }, { "label": "Fireflies speaker labels", "url": "https://guide.fireflies.ai/articles/4994477228-how-to-edit-speaker-labels-or-names-in-a-transcript", "note": "Manual corrections and the mobile-recording speaker-detection caveat." }, { "label": "Fireflies API", "url": "https://docs.fireflies.ai/introduction", "note": "GraphQL authentication, user/admin scope, available meeting data, and current Super Summary/Custom Apps gaps." }, { "label": "Fireflies MCP tools", "url": "https://docs.fireflies.ai/mcp-tools/overview", "note": "Remote MCP authentication, full meeting-data access, read/write tools, and experimental-tool status." }, { "label": "Fireflies AI credits", "url": "https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms", "note": "Workspace-pooled credit allowances, non-seat scaling, and add-on behavior." }, { "label": "Fireflies Tasks Feed", "url": "https://guide.fireflies.ai/articles/1574234155-learn-about-the-tasks-feed", "note": "Automatic task generation and assignment, all-team task views, completion, reassignment, and project-tool handoff." }, { "label": "Fireflies Linear integration", "url": "https://guide.fireflies.ai/articles/8360629677-how-to-integrate-linear-with-fireflies", "note": "Automatic issue creation, project and status routing, assigned-task filtering, and meeting-rule conditions." }, { "label": "Fireflies integration directory", "url": "https://fireflies.ai/integrations", "note": "Current first-party directory advertising 100+ integrations across CRM, project, collaboration, storage, and other categories." }, { "label": "Fireflies Rules Engine", "url": "https://guide.fireflies.ai/articles/4608292950-learn-about-the-rules-engine-feature", "note": "Enterprise conditions and actions for routing, automatic sharing, privacy enforcement, and deletion." }, { "label": "Fireflies recap privacy defaults", "url": "https://guide.fireflies.ai/articles/5319481450-how-to-configure-privacy-settings-for-your-meeting-recaps", "note": "Default teammates-and-link visibility, narrower audience choices, and retroactive privacy changes." }, { "label": "Fireflies data safety", "url": "https://guide.fireflies.ai/articles/2154538358-policy-on-keeping-information-safe", "note": "No-training and third-party zero-retention commitments plus governance controls." }, { "label": "Fireflies compliance recording modes", "url": "https://guide.fireflies.ai/articles/3598930706-set-up-transcript-only-mode-for-compliance", "note": "Full-record, text-only, summary-only, and summary-plus-audio retention modes." }, { "label": "Fireflies Enterprise controls", "url": "https://guide.fireflies.ai/articles/4771323041-learn-about-fireflies-enterprise-plan", "note": "SSO, SCIM, private storage, retention, and Super Admin access behavior." } ] } ], "dimensions": [ { "key": "capture", "label": "Capture options", "lead": "Fireflies has broader documented support for capture options.", "analysis": "Fathom: The bot remains the broadest mature path. Eligible Mac users can choose bot-free transcript-only, audio plus transcript, or Zoom video; Google Meet bot-free video is still coming and Teams behavior varies by how the call is joined. Fathom says the bot-free modes preserve speaker attribution and action items. Fireflies: Fireflies has unusually broad capture. The modes differ: desktop bot-free capture works across apps but drops stored media and named speaker labels; the bot preserves the richer meeting record.", "productA": { "id": "fathom", "name": "Fathom", "summary": "Meeting bot or bot-free transcript, audio, and Zoom video on Mac", "detail": "The bot remains the broadest mature path. Eligible Mac users can choose bot-free transcript-only, audio plus transcript, or Zoom video; Google Meet bot-free video is still coming and Teams behavior varies by how the call is joined. Fathom says the bot-free modes preserve speaker attribution and action items.", "level": "available", "sources": [ { "label": "Fathom bot-free recording", "url": "https://help.fathom.video/en/articles/11578049", "note": "Current Zoom-on-Mac bot-free video and Google Meet/Teams rollout status." }, { "label": "Fathom product overview", "url": "https://www.fathom.ai/overview", "note": "Current bot-free capture modes, speaker attribution, action items, Ask Fathom, programmatic access, and the marketing claim that iOS capture is available." }, { "label": "Fathom 3.0 rollout", "url": "https://help.fathom.video/en/articles/11577345", "note": "Current Mac-only, English-only eligibility and staged rollout behavior for the new bot-free experience." }, { "label": "Fathom release notes", "url": "https://help.fathom.video/en/articles/6220097", "note": "July 2026 API recording-download support and current product changes." } ] }, "productB": { "id": "fireflies-ai", "name": "Fireflies.ai", "summary": "Bot, bot-free desktop, mobile, and SDK-based capture", "detail": "Fireflies has unusually broad capture. The modes differ: desktop bot-free capture works across apps but drops stored media and named speaker labels; the bot preserves the richer meeting record.", "level": "strong", "sources": [ { "label": "Fireflies bot-free desktop recording", "url": "https://guide.fireflies.ai/articles/6666374717-how-to-record-meetings-without-a-bot-on-the-fireflies-desktop-app", "note": "No AV files, generic speakers, and Sales Assist limitation." }, { "label": "Fireflies desktop app", "url": "https://guide.fireflies.ai/articles/1208704416-getting-started-with-the-fireflies-desktop-app", "note": "Capture modes, Live Assist, and bot versus botless behavior." } ] } }, { "key": "platforms", "label": "Desktop and mobile", "lead": "Fireflies has broader documented support for desktop and mobile.", "analysis": "Fathom: Fathom supports major online platforms on computers, but its current 3.0 rollout is limited to Mac and English-language meetings. Windows remains supported through the older bot-based experience. Official pages conflict on whether iOS in-person capture is already live; Android, Chromebook, Linux, phone calls, webinars, and breakout rooms are not normal supported paths. Fireflies: Desktop supports system-audio recording and live assistance. Mobile supports in-person recording, reviewing meetings, search, sharing, and tasks.", "productA": { "id": "fathom", "name": "Fathom", "summary": "Mac for the new bot-free experience; Windows on the older path", "detail": "Fathom supports major online platforms on computers, but its current 3.0 rollout is limited to Mac and English-language meetings. Windows remains supported through the older bot-based experience. Official pages conflict on whether iOS in-person capture is already live; Android, Chromebook, Linux, phone calls, webinars, and breakout rooms are not normal supported paths.", "level": "limited", "sources": [ { "label": "Fathom supported systems", "url": "https://help.fathom.video/en/articles/296576", "note": "Computer, platform, mobile, phone call, webinar, and breakout limitations." }, { "label": "Fathom 3.0 rollout", "url": "https://help.fathom.video/en/articles/11577345", "note": "Current Mac-only, English-only eligibility and staged rollout behavior for the new bot-free experience." } ] }, "productB": { "id": "fireflies-ai", "name": "Fireflies.ai", "summary": "Web, macOS, Windows, iOS, and Android", "detail": "Desktop supports system-audio recording and live assistance. Mobile supports in-person recording, reviewing meetings, search, sharing, and tasks.", "level": "strong", "sources": [ { "label": "Fireflies desktop app", "url": "https://guide.fireflies.ai/articles/1208704416-getting-started-with-the-fireflies-desktop-app", "note": "Capture modes, Live Assist, and bot versus botless behavior." }, { "label": "Fireflies mobile app", "url": "https://guide.fireflies.ai/articles/8937818258-learn-about-fireflies-mobile-app", "note": "iOS/Android in-person recording, search, sharing, and tasks." } ] } }, { "key": "inPerson", "label": "In-person capture and speaker labels", "lead": "Fireflies has broader documented support for in-person capture and speaker labels.", "analysis": "Fathom: Fathom’s marketing overview says its iOS app captures in-person meetings, but the help center and current launch page still call it coming soon or pre-download. In the older workaround, every room voice is attributed to the Fathom user rather than separated. Verify iOS access and room-speaker labeling in the actual account before rollout. Fireflies: iOS and Android can capture in-person conversations. Fireflies documents that mobile recordings often do not auto-detect speakers, so names may need manual correction. Bot-free desktop can also hear room/system audio, with its own media and generic-label caveats.", "productA": { "id": "fathom", "name": "Fathom", "summary": "iOS is staged; the old room workaround cannot separate speakers", "detail": "Fathom’s marketing overview says its iOS app captures in-person meetings, but the help center and current launch page still call it coming soon or pre-download. In the older workaround, every room voice is attributed to the Fathom user rather than separated. Verify iOS access and room-speaker labeling in the actual account before rollout.", "level": "limited", "sources": [ { "label": "Fathom in-person meetings", "url": "https://help.fathom.video/en/articles/5500225", "note": "Current workaround, speaker limitation, and upcoming iOS path." }, { "label": "Fathom product overview", "url": "https://www.fathom.ai/overview", "note": "Current bot-free capture modes, speaker attribution, action items, Ask Fathom, programmatic access, and the marketing claim that iOS capture is available." } ] }, "productB": { "id": "fireflies-ai", "name": "Fireflies.ai", "summary": "Mobile and desktop room capture", "detail": "iOS and Android can capture in-person conversations. Fireflies documents that mobile recordings often do not auto-detect speakers, so names may need manual correction. Bot-free desktop can also hear room/system audio, with its own media and generic-label caveats.", "level": "strong", "sources": [ { "label": "Fireflies mobile app", "url": "https://guide.fireflies.ai/articles/8937818258-learn-about-fireflies-mobile-app", "note": "iOS/Android in-person recording, search, sharing, and tasks." }, { "label": "Fireflies speaker labels", "url": "https://guide.fireflies.ai/articles/4994477228-how-to-edit-speaker-labels-or-names-in-a-transcript", "note": "Manual corrections and the mobile-recording speaker-detection caveat." } ] } }, { "key": "recordings", "label": "Recordings, playback, and clips", "lead": "Fathom has broader documented support for recordings, playback, and clips.", "analysis": "Fathom: Fathom has polished review and sharing for online calls. Video no longer universally requires the bot, but the current bot-free video path is limited to Zoom on Mac rather than equivalent across every supported platform. Fireflies: This is the key evaluation detail: bot meetings can preserve audio/video and named speakers, while desktop bot-free mode produces notes/transcript without recording files and uses Speaker 1/Speaker 2 labels.", "productA": { "id": "fathom", "name": "Fathom", "summary": "Unlimited AV, playback, highlights, and clips", "detail": "Fathom has polished review and sharing for online calls. Video no longer universally requires the bot, but the current bot-free video path is limited to Zoom on Mac rather than equivalent across every supported platform.", "level": "strong", "sources": [ { "label": "Fathom pricing", "url": "https://www.fathom.ai/pricing", "note": "Free, Premium, Team, Business, and Enterprise prices and feature gates." }, { "label": "Fathom bot-free recording", "url": "https://help.fathom.video/en/articles/11578049", "note": "Current Zoom-on-Mac bot-free video and Google Meet/Teams rollout status." }, { "label": "Fathom product overview", "url": "https://www.fathom.ai/overview", "note": "Current bot-free capture modes, speaker attribution, action items, Ask Fathom, programmatic access, and the marketing claim that iOS capture is available." } ] }, "productB": { "id": "fireflies-ai", "name": "Fireflies.ai", "summary": "Bot mode saves AV; bot-free desktop saves neither", "detail": "This is the key evaluation detail: bot meetings can preserve audio/video and named speakers, while desktop bot-free mode produces notes/transcript without recording files and uses Speaker 1/Speaker 2 labels.", "level": "available", "sources": [ { "label": "Fireflies bot-free desktop recording", "url": "https://guide.fireflies.ai/articles/6666374717-how-to-record-meetings-without-a-bot-on-the-fireflies-desktop-app", "note": "No AV files, generic speakers, and Sales Assist limitation." } ] } }, { "key": "notesAndSearch", "label": "Notes, action items, and search", "lead": "Both products document broad support for notes, action items, and search, with different scope and plan limits.", "analysis": "Fathom: Summary quality and speed are core strengths. Paid AI action items identify assignees and link to the source moment; the API also returns completion state and assignee metadata. Fathom presents action items inside each meeting rather than documenting a workspace-wide task dashboard. Advanced summary types and some AI capabilities are plan-limited even while base transcription is free. Fireflies: Fireflies offers strong meeting search and multiple AI surfaces. It automatically creates and assigns meeting tasks, lets teams manage all accessible tasks in one feed, and can turn action items into trackable work in several project tools. Usage credits and plan gates still apply to advanced AI apps and assistant capabilities.", "productA": { "id": "fathom", "name": "Fathom", "summary": "Fast summaries, assigned action items, Ask Fathom, and team search", "detail": "Summary quality and speed are core strengths. Paid AI action items identify assignees and link to the source moment; the API also returns completion state and assignee metadata. Fathom presents action items inside each meeting rather than documenting a workspace-wide task dashboard. Advanced summary types and some AI capabilities are plan-limited even while base transcription is free.", "level": "strong", "sources": [ { "label": "Fathom pricing", "url": "https://www.fathom.ai/pricing", "note": "Free, Premium, Team, Business, and Enterprise prices and feature gates." }, { "label": "Fathom product overview", "url": "https://www.fathom.ai/overview", "note": "Current bot-free capture modes, speaker attribution, action items, Ask Fathom, programmatic access, and the marketing claim that iOS capture is available." }, { "label": "Fathom AI action items", "url": "https://help.fathom.video/en/articles/640768", "note": "AI detection of action items and their assignees plus follow-up email generation." } ] }, "productB": { "id": "fireflies-ai", "name": "Fireflies.ai", "summary": "Notes, search, and a workspace-wide assigned task feed", "detail": "Fireflies offers strong meeting search and multiple AI surfaces. It automatically creates and assigns meeting tasks, lets teams manage all accessible tasks in one feed, and can turn action items into trackable work in several project tools. Usage credits and plan gates still apply to advanced AI apps and assistant capabilities.", "level": "strong", "sources": [ { "label": "Fireflies pricing guide", "url": "https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans", "note": "July 2026 prices and plan structure." }, { "label": "Fireflies AI credits", "url": "https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms", "note": "Workspace-pooled credit allowances, non-seat scaling, and add-on behavior." }, { "label": "Fireflies Tasks Feed", "url": "https://guide.fireflies.ai/articles/1574234155-learn-about-the-tasks-feed", "note": "Automatic task generation and assignment, all-team task views, completion, reassignment, and project-tool handoff." } ] } }, { "key": "companyMemory", "label": "People, companies, and context", "lead": "Both products support people, companies, and context, with different scope and plan limits.", "analysis": "Fathom: Fathom organizes team calls and customer context well, but does not center a broader email/calendar/person/company knowledge layer for all departments. Fireflies: The meeting library is searchable and collaborative, but the product is less centered on a unified relationship timeline combining meetings, email, calendar, people, and companies.", "productA": { "id": "fathom", "name": "Fathom", "summary": "Meeting and customer-call library", "detail": "Fathom organizes team calls and customer context well, but does not center a broader email/calendar/person/company knowledge layer for all departments.", "level": "available", "sources": [ { "label": "Fathom pricing", "url": "https://www.fathom.ai/pricing", "note": "Free, Premium, Team, Business, and Enterprise prices and feature gates." } ] }, "productB": { "id": "fireflies-ai", "name": "Fireflies.ai", "summary": "Meeting channels and cross-meeting search", "detail": "The meeting library is searchable and collaborative, but the product is less centered on a unified relationship timeline combining meetings, email, calendar, people, and companies.", "level": "available", "sources": [ { "label": "Fireflies pricing guide", "url": "https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans", "note": "July 2026 prices and plan structure." } ] } }, { "key": "sharing", "label": "Automatic sharing and workspace defaults", "lead": "Both products document broad support for automatic sharing and workspace defaults, with different scope and plan limits.", "analysis": "Fathom: Admins can set auto-capture and visibility separately for external, internal, and unscheduled meetings at organization or team level, including whether users may override the default. Individuals can also send a summary, a recording, or both automatically—but the audience is every calendar invitee, including people who did not attend. Fireflies: Enterprise admins can match meeting title, host, participants, or internal/external type, then route to a channel, share with users or teams, or enforce privacy. This is genuinely strong automation. The default recap visibility is broader than many buyers expect—teammates plus anyone holding the link—so configure the workspace default deliberately.", "productA": { "id": "fathom", "name": "Fathom", "summary": "Organization and team visibility defaults, plus attendee auto-share", "detail": "Admins can set auto-capture and visibility separately for external, internal, and unscheduled meetings at organization or team level, including whether users may override the default. Individuals can also send a summary, a recording, or both automatically—but the audience is every calendar invitee, including people who did not attend.", "level": "strong", "sources": [ { "label": "Fathom auto-capture and visibility controls", "url": "https://help.fathom.video/en/articles/13729025", "note": "Organization and team defaults for capture and visibility across external, internal, and unscheduled meetings." }, { "label": "Fathom attendee auto-share", "url": "https://help.fathom.video/en/articles/7574785", "note": "Automatic delivery of summaries, recordings, or both to every calendar invitee, including no-shows." } ] }, "productB": { "id": "fireflies-ai", "name": "Fireflies.ai", "summary": "Enterprise rules can auto-route, share, and enforce privacy", "detail": "Enterprise admins can match meeting title, host, participants, or internal/external type, then route to a channel, share with users or teams, or enforce privacy. This is genuinely strong automation. The default recap visibility is broader than many buyers expect—teammates plus anyone holding the link—so configure the workspace default deliberately.", "level": "strong", "sources": [ { "label": "Fireflies Rules Engine", "url": "https://guide.fireflies.ai/articles/4608292950-learn-about-the-rules-engine-feature", "note": "Enterprise conditions and actions for routing, automatic sharing, privacy enforcement, and deletion." }, { "label": "Fireflies recap privacy defaults", "url": "https://guide.fireflies.ai/articles/5319481450-how-to-configure-privacy-settings-for-your-meeting-recaps", "note": "Default teammates-and-link visibility, narrower audience choices, and retroactive privacy changes." } ] } }, { "key": "automations", "label": "Automations", "lead": "Fireflies has broader documented support for automations.", "analysis": "Fathom: Fathom handles common customer-facing follow-through well. Assigned action items can sync automatically or manually to Asana, webhooks can deliver action-item payloads, and Zapier or CRM integrations extend delivery. It does not document the same broad native trigger/condition/action builder for arbitrary work systems. Fireflies: Fireflies can automatically create and assign tasks, then route them to Linear, Asana, Monday.com, Planner, Salesforce, and other systems with meeting filters on eligible plans. It also supports specialized AI apps. The experience spans several feature systems rather than one simple general condition/action canvas.", "productA": { "id": "fathom", "name": "Fathom", "summary": "CRM, webhook, Zapier, and Asana follow-through", "detail": "Fathom handles common customer-facing follow-through well. Assigned action items can sync automatically or manually to Asana, webhooks can deliver action-item payloads, and Zapier or CRM integrations extend delivery. It does not document the same broad native trigger/condition/action builder for arbitrary work systems.", "level": "available", "sources": [ { "label": "Fathom pricing", "url": "https://www.fathom.ai/pricing", "note": "Free, Premium, Team, Business, and Enterprise prices and feature gates." }, { "label": "Fathom Asana integration", "url": "https://help.fathom.video/en/articles/7639617", "note": "Automatic or manual synchronization of assigned meeting actions into Asana with source links." }, { "label": "Fathom public API", "url": "https://developers.fathom.ai/quickstart", "note": "User-scoped API keys plus meeting metadata, speaker-attributed transcripts, summaries, assigned action items, CRM matches, pagination, and administrator visibility limits." } ] }, "productB": { "id": "fireflies-ai", "name": "Fireflies.ai", "summary": "Meeting rules, AI apps, CRM workflows, and automatic task handoff", "detail": "Fireflies can automatically create and assign tasks, then route them to Linear, Asana, Monday.com, Planner, Salesforce, and other systems with meeting filters on eligible plans. It also supports specialized AI apps. The experience spans several feature systems rather than one simple general condition/action canvas.", "level": "strong", "sources": [ { "label": "Fireflies Rules Engine", "url": "https://guide.fireflies.ai/articles/4608292950-learn-about-the-rules-engine-feature", "note": "Enterprise conditions and actions for routing, automatic sharing, privacy enforcement, and deletion." }, { "label": "Fireflies pricing guide", "url": "https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans", "note": "July 2026 prices and plan structure." }, { "label": "Fireflies Tasks Feed", "url": "https://guide.fireflies.ai/articles/1574234155-learn-about-the-tasks-feed", "note": "Automatic task generation and assignment, all-team task views, completion, reassignment, and project-tool handoff." }, { "label": "Fireflies Linear integration", "url": "https://guide.fireflies.ai/articles/8360629677-how-to-integrate-linear-with-fireflies", "note": "Automatic issue creation, project and status routing, assigned-task filtering, and meeting-rule conditions." } ] } }, { "key": "integrations", "label": "Integrations", "lead": "Fireflies has broader documented support for integrations.", "analysis": "Fathom: CRM delivery and collaboration integrations cover the common sales workflow, while Asana turns assigned meeting actions into trackable tasks. Broader issue-tracker coverage and custom operational actions are less central. Fireflies: Breadth is a major advantage across CRM, collaboration, storage, dialers, and productivity tools. Verify the plan required for each connector and direction of sync.", "productA": { "id": "fathom", "name": "Fathom", "summary": "Strong CRM, Asana, Zapier, and common work-tool connections", "detail": "CRM delivery and collaboration integrations cover the common sales workflow, while Asana turns assigned meeting actions into trackable tasks. Broader issue-tracker coverage and custom operational actions are less central.", "level": "available", "sources": [ { "label": "Fathom pricing", "url": "https://www.fathom.ai/pricing", "note": "Free, Premium, Team, Business, and Enterprise prices and feature gates." }, { "label": "Fathom Asana integration", "url": "https://help.fathom.video/en/articles/7639617", "note": "Automatic or manual synchronization of assigned meeting actions into Asana with source links." } ] }, "productB": { "id": "fireflies-ai", "name": "Fireflies.ai", "summary": "100+ integrations plus Zapier and API", "detail": "Breadth is a major advantage across CRM, collaboration, storage, dialers, and productivity tools. Verify the plan required for each connector and direction of sync.", "level": "strong", "sources": [ { "label": "Fireflies integration directory", "url": "https://fireflies.ai/integrations", "note": "Current first-party directory advertising 100+ integrations across CRM, project, collaboration, storage, and other categories." }, { "label": "Fireflies Linear integration", "url": "https://guide.fireflies.ai/articles/8360629677-how-to-integrate-linear-with-fireflies", "note": "Automatic issue creation, project and status routing, assigned-task filtering, and meeting-rule conditions." } ] } }, { "key": "agentsAndApi", "label": "API, MCP, CLI, and data portability", "lead": "Both products document broad support for API, MCP, CLI, and data portability, with different scope and plan limits.", "analysis": "Fathom: The REST API can return speaker-attributed transcripts, summaries, action items with assignees and completion state, attendees, CRM matches, playback metadata, and recording downloads. Its official MCP connects authorized meeting data to ChatGPT, Claude, and other clients. Both follow what the authenticated user owns or can see through team sharing; an administrator key does not automatically reach private meetings across the organization. Fireflies: Fireflies exposes transcripts and core meeting data through GraphQL plus webhooks for custom integrations. Its OAuth or API-key remote MCP server can retrieve full transcripts, summaries, action items, active meetings, analytics, soundbites, channels, and user data; it can also share, rename, organize, and clip meetings. Some advanced search and fetch tools remain experimental. Super Summary and Custom Apps data are still absent from the documented GraphQL API, and content passed into an external AI follows that provider’s retention terms.", "productA": { "id": "fathom", "name": "Fathom", "summary": "Rich public API and MCP, scoped to the connected user", "detail": "The REST API can return speaker-attributed transcripts, summaries, action items with assignees and completion state, attendees, CRM matches, playback metadata, and recording downloads. Its official MCP connects authorized meeting data to ChatGPT, Claude, and other clients. Both follow what the authenticated user owns or can see through team sharing; an administrator key does not automatically reach private meetings across the organization.", "level": "strong", "sources": [ { "label": "Fathom public API", "url": "https://developers.fathom.ai/quickstart", "note": "User-scoped API keys plus meeting metadata, speaker-attributed transcripts, summaries, assigned action items, CRM matches, pagination, and administrator visibility limits." }, { "label": "Fathom MCP", "url": "https://developers.fathom.ai/mcp-docs", "note": "Official authenticated MCP access from ChatGPT, Claude, Claude Code, and other compatible clients." }, { "label": "Fathom release notes", "url": "https://help.fathom.video/en/articles/6220097", "note": "July 2026 API recording-download support and current product changes." } ] }, "productB": { "id": "fireflies-ai", "name": "Fireflies.ai", "summary": "GraphQL API, webhooks, and a rich remote MCP server", "detail": "Fireflies exposes transcripts and core meeting data through GraphQL plus webhooks for custom integrations. Its OAuth or API-key remote MCP server can retrieve full transcripts, summaries, action items, active meetings, analytics, soundbites, channels, and user data; it can also share, rename, organize, and clip meetings. Some advanced search and fetch tools remain experimental. Super Summary and Custom Apps data are still absent from the documented GraphQL API, and content passed into an external AI follows that provider’s retention terms.", "level": "strong", "sources": [ { "label": "Fireflies API", "url": "https://docs.fireflies.ai/introduction", "note": "GraphQL authentication, user/admin scope, available meeting data, and current Super Summary/Custom Apps gaps." }, { "label": "Fireflies MCP tools", "url": "https://docs.fireflies.ai/mcp-tools/overview", "note": "Remote MCP authentication, full meeting-data access, read/write tools, and experimental-tool status." } ] } }, { "key": "admin", "label": "Security, privacy, and admin", "lead": "Fireflies has broader documented support for security, privacy, and admin.", "analysis": "Fathom: Enterprise adds SSO, SCIM, and custom retention. Fathom currently supports one retention policy per team and asks customers to configure it through support. All data is US-hosted; de-identified data may improve Fathom’s in-house models unless users or a Team Edition admin opt out. Fireflies: Enterprise adds SSO/SCIM, Rules Engine governance, custom retention, and private storage. Its Super Admin role can access every workspace meeting, including “Only Me” content—useful for compliance, but a material privacy-policy decision. Fireflies says meeting content is never used for internal or external model training.", "productA": { "id": "fathom", "name": "Fathom", "summary": "Strong upper-tier controls, with US-only hosting", "detail": "Enterprise adds SSO, SCIM, and custom retention. Fathom currently supports one retention policy per team and asks customers to configure it through support. All data is US-hosted; de-identified data may improve Fathom’s in-house models unless users or a Team Edition admin opt out.", "level": "available", "sources": [ { "label": "Fathom pricing", "url": "https://www.fathom.ai/pricing", "note": "Free, Premium, Team, Business, and Enterprise prices and feature gates." }, { "label": "Fathom auto-capture and visibility controls", "url": "https://help.fathom.video/en/articles/13729025", "note": "Organization and team defaults for capture and visibility across external, internal, and unscheduled meetings." }, { "label": "Fathom security and AI training", "url": "https://help.fathom.video/en/articles/296512", "note": "US data hosting, de-identified in-house model training and opt-out controls, plus third-party no-training terms." }, { "label": "Fathom retention policies", "url": "https://help.fathom.video/en/articles/6057089", "note": "Enterprise-only, support-managed retention with one policy per team." } ] }, "productB": { "id": "fireflies-ai", "name": "Fireflies.ai", "summary": "Business and Enterprise governance", "detail": "Enterprise adds SSO/SCIM, Rules Engine governance, custom retention, and private storage. Its Super Admin role can access every workspace meeting, including “Only Me” content—useful for compliance, but a material privacy-policy decision. Fireflies says meeting content is never used for internal or external model training.", "level": "strong", "sources": [ { "label": "Fireflies pricing guide", "url": "https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans", "note": "July 2026 prices and plan structure." }, { "label": "Fireflies storage limits", "url": "https://guide.fireflies.ai/articles/4777633252-learn-about-meeting-storage-limits", "note": "Current storage limits by plan; its Free figure conflicts with an older Free-plan article." }, { "label": "Fireflies Rules Engine", "url": "https://guide.fireflies.ai/articles/4608292950-learn-about-the-rules-engine-feature", "note": "Enterprise conditions and actions for routing, automatic sharing, privacy enforcement, and deletion." }, { "label": "Fireflies data safety", "url": "https://guide.fireflies.ai/articles/2154538358-policy-on-keeping-information-safe", "note": "No-training and third-party zero-retention commitments plus governance controls." }, { "label": "Fireflies compliance recording modes", "url": "https://guide.fireflies.ai/articles/3598930706-set-up-transcript-only-mode-for-compliance", "note": "Full-record, text-only, summary-only, and summary-plus-audio retention modes." }, { "label": "Fireflies Enterprise controls", "url": "https://guide.fireflies.ai/articles/4771323041-learn-about-fireflies-enterprise-plan", "note": "SSO, SCIM, private storage, retention, and Super Admin access behavior." } ] } }, { "key": "languages", "label": "Languages", "lead": "Fireflies has broader documented support for languages.", "analysis": "Fathom: Fathom documents 38 supported languages. Bot-free rollout is currently narrower, so language support should be checked per capture mode. Fireflies: Fireflies advertises broad transcription coverage. Real-world speaker separation and accuracy still depend on capture mode, room acoustics, accents, and vocabulary.", "productA": { "id": "fathom", "name": "Fathom", "summary": "38 languages on the free plan", "detail": "Fathom documents 38 supported languages. Bot-free rollout is currently narrower, so language support should be checked per capture mode.", "level": "available", "sources": [ { "label": "Fathom pricing", "url": "https://www.fathom.ai/pricing", "note": "Free, Premium, Team, Business, and Enterprise prices and feature gates." }, { "label": "Fathom bot-free recording", "url": "https://help.fathom.video/en/articles/11578049", "note": "Current Zoom-on-Mac bot-free video and Google Meet/Teams rollout status." } ] }, "productB": { "id": "fireflies-ai", "name": "Fireflies.ai", "summary": "100+ languages advertised", "detail": "Fireflies advertises broad transcription coverage. Real-world speaker separation and accuracy still depend on capture mode, room acoustics, accents, and vocabulary.", "level": "strong", "sources": [ { "label": "Fireflies pricing guide", "url": "https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans", "note": "July 2026 prices and plan structure." } ] } } ], "directComparison": null, "thirdOption": { "product": { "id": "circleback", "name": "Circleback", "shortName": "Circleback", "logoPath": "/logos/circleback_square.png", "website": "https://circleback.ai", "tagline": "Every meeting becomes useful company memory.", "positioning": "Circleback turns online meetings, in-person conversations, and imported calls into one shared company memory. Record with a bot, with the botless desktop app, from an iPhone or Android phone, or on Apple Watch. Every route produces the same speaker-labeled record, detailed notes designed to stand alone, and automatically assigned action items. Sharing rules and automations carry the useful parts into the teams and tools that need them. Circleback is built for people and AI agents: the complete meeting record available to a person is also available programmatically through its API, MCP, and CLI.", "bestFor": "Companies that want one shared meeting system across sales, product, engineering, recruiting, customer success, and leadership—with automatic sharing, function-specific workflows, and complete data for people, agents, and their own software.", "lessIdealFor": "A team that only wants a cheap transcript now and then, or a sales organization buying mainly for forecasting and rep coaching.", "decisionSummary": { "fit": "Every meeting becomes shared, useful company memory", "chooseFor": [ "Detailed notes; always speaker-labeled", "People and AI agents; leading security" ], "watchFor": [ "Paid plans are per user", "Not a forecasting suite" ] }, "pricing": { "headline": "Free; Pro from $15/user/month annually; Business from $25/user/month annually; Enterprise $35/user/month, billed annually", "detail": "Free includes unlimited meetings and members with 30 days of meeting and recording history, limited automations, and API, MCP, and CLI access. Pro adds automations with all integrations, including Notion, HubSpot, Salesforce, Attio, webhooks, and many more apps, plus custom AI insights. Paid prices are per user/month: Pro is $15 with annual billing or $18 month-to-month; Business is $25 or $29; Enterprise is $35 with annual billing only. See https://circleback.ai/pricing for current plan packaging.", "freePlan": "Free includes unlimited meetings and members, with 30 days of meeting and recording history, limited automations, and API, MCP, and CLI access." }, "strengths": [ "Online, in-person, phone, desktop, mobile, Watch, bot, and botless capture all produce a speaker-labeled transcript; every route can keep its recording or discard it after notes are made.", "The notes are detailed enough to stand alone, while automatically assigned action items stay trackable across the workspace and can become issues in Linear or another work tracker.", "Conditional automatic sharing, company context, free viewers, enforced defaults, and actions in connected apps make each meeting useful beyond the person who recorded it.", "Circleback is built for people and AI agents. The complete meeting record available to a person—including the recording, full speaker-labeled transcript, notes, action items, attendees, people, and companies—is also available programmatically through the public API, MCP, and CLI.", "Industry-leading security practices include encryption at rest and in transit, SOC 2 Type II, EU-U.S. Data Privacy Framework certification, GDPR support, and HIPAA compliance. Customer data is never used to train models, and an external infrastructure pentest report is available through the security portal." ], "tradeoffs": [ "The Free plan has shorter history and limited automations. Pro adds automations with all integrations, including Notion, HubSpot, Salesforce, Attio, webhooks, and many more apps, plus custom AI insights. A solo user who only wants occasional transcripts may find a more generous free recorder elsewhere.", "It is not a sales forecasting suite. Gong goes further on deal inspection, rep coaching, and forecasting.", "It is not a live meeting coach. Read AI goes further on real-time engagement and sentiment signals, while Krisp specializes in cleaning up audio before it reaches the transcript.", "Circleback’s primary processing operations are in the United States. A company with a hard regional-hosting or on-premises requirement should confirm fit during security review." ], "chooseIf": [ "You want the same speaker-labeled record from an online call, a room, a phone recording, or your Watch.", "You want notes designed to stand alone and follow-through that does not disappear inside each meeting: assigned action items, one workspace-wide list, and a path into your issue tracker.", "You want Circleback to look things up and do the next step in the apps where your team works.", "You want coworkers, ChatGPT, Claude, other agents, and your own tools to use the same company context." ], "features": { "capture": { "summary": "Any meeting, with the same speaker-labeled result", "detail": "Use the meeting bot for scheduled Zoom, Google Meet, Teams, and Webex calls; record locally from macOS or Windows with no bot; use iPhone, Android, or Apple Watch in person; or import a phone call or existing file. Whichever path you take, Circleback processes it into a speaker-labeled transcript, notes, and action items in the same workspace.", "level": "strong" }, "platforms": { "summary": "Web, macOS, Windows, iOS, Android, and Apple Watch", "detail": "Desktop apps handle bot-free system audio and video. The iOS and Android apps record in-person conversations and include Assistant. Apple Watch can record from your wrist without the iPhone nearby, then sends the meeting through the same transcription and notes pipeline.", "level": "strong" }, "inPerson": { "summary": "Phone, desktop, or Watch—with speaker labels", "detail": "Record an in-person meeting from iOS, Android, macOS, Windows, or Apple Watch. Circleback separates and labels the speakers instead of returning one undifferentiated wall of text. Imported phone recordings get the same treatment.", "level": "strong" }, "recordings": { "summary": "A recording when you want one; notes-only when you do not", "detail": "Every capture route can keep the source recording with the meeting. Play it beside the transcript, download it, link to a moment, or make a clip. If you only want notes and the speaker-labeled transcript, turn recording storage off.", "level": "strong" }, "notesAndSearch": { "summary": "Detailed standalone notes, assigned action items, and cited search", "detail": "Our editorial judgment is that Circleback’s notes are more detailed and need less transcript archaeology than the short recaps common in meeting tools. It automatically creates action items, assigns each one to an owner when the conversation makes the owner clear, and gathers work from every meeting in a workspace-wide view where it can be filtered and marked done. Custom insights extract the fields a team cares about, while Assistant searches meetings and connected email with citations.", "level": "strong" }, "companyMemory": { "summary": "A shared company memory, not isolated meeting pages", "detail": "Person and company pages combine rolling summaries, relationship timelines, emails, meetings, attendees, and upcoming events. Search and Assistant work across that context, so a conversation stays useful to the next person and the next team.", "level": "strong" }, "sharing": { "summary": "Conditional automatic sharing with workspace safeguards", "detail": "Automations can share matching meetings with specific people, teams, or the whole workspace based on titles, participants, invitee emails or domains, tags, and combined conditions. Admins can set or enforce default sharing access while members retain explicit controls for private or sensitive conversations.", "level": "strong" }, "automations": { "summary": "One automation layer for every function", "detail": "Run actions when meetings match conditions, extract the fields each team cares about, share notes, and route the result into the system where work happens. Sales can update the CRM; product and research can collect themes; engineering can open assigned issues in Linear or another tracker; recruiting and customer teams can route structured follow-up. Automations also post to Slack, call webhooks, and re-run against older meetings.", "level": "strong" }, "integrations": { "summary": "Search other apps, then do the work there", "detail": "Circleback Assistant can look up context and take actions in tools such as Linear, Notion, Asana, HubSpot, PostHog, Attio, Ashby, and Intercom. Automations can create Linear issues from assigned meeting action items, write action items to monday.com, and send outcomes to Slack, Salesforce, Zoho, and more. Zapier, Make, webhooks, and custom MCP servers cover the long tail.", "level": "strong" }, "agentsAndApi": { "summary": "The same complete meeting data for people and AI agents", "detail": "Circleback is built for people and AI agents. The complete meeting record a person can access—its full speaker-labeled transcript, recording, notes, action items, metadata, attendees, and related people and companies—is also available programmatically through the public API, MCP, and CLI. The API also supports action-item updates. MCP and CLI are read-only and add search and retrieval across meetings, transcripts, action items, calendars, email, people, companies, and tags. Use the stack from ChatGPT or Claude, build internal tools, or receive meeting payloads by webhook.", "level": "strong" }, "admin": { "summary": "Industry-leading security, privacy, and governance", "detail": "Customer data is encrypted at rest and in transit and never used to train models. Circleback is SOC 2 Type II, certified under the EU-U.S. Data Privacy Framework, supports GDPR obligations, and is HIPAA-compliant with BAAs available. The security portal includes compliance materials and an external infrastructure pentest report. Available controls include single sign-on (SAML or OIDC) and SCIM provisioning, configurable data retention and recording storage, enforced workspace and sharing settings, teams and roles, domain and API key access controls, centralized billing, usage reporting, and free viewer seats.", "level": "strong" }, "languages": { "summary": "100+ transcription languages", "detail": "Users can choose from more than 100 meeting languages and separately control the output language used for generated notes.", "level": "strong" } }, "sources": [ { "label": "Circleback product guide", "url": "https://circleback.ai/llms.txt", "note": "Capture modes, apps, search, automations, integrations, recordings, MCP, CLI, webhooks, and security resources." }, { "label": "Circleback pricing", "url": "https://circleback.ai/pricing", "note": "Current plan prices, included features, Business controls, Enterprise options, and free viewer seats." }, { "label": "Circleback recording guide", "url": "https://support.circleback.ai/en/articles/11090138-getting-started-with-recording", "note": "Desktop, mobile, bot, and import capture paths for online and in-person conversations." }, { "label": "Circleback optional recording storage", "url": "https://support.circleback.ai/en/articles/10581965-configure-whether-meeting-recordings-are-saved", "note": "Keep notes, action items, transcript, and insights while disabling stored audio and video." }, { "label": "Circleback mobile and Apple Watch apps", "url": "https://circleback.ai/mobile", "note": "iOS, Android, and Apple Watch capture for in-person meetings and conversations." }, { "label": "Circleback public API", "url": "https://circleback.ai/docs/api", "note": "Programmatic access to the complete meeting record available in Circleback, including notes, action items, transcripts, recordings, people, and companies." }, { "label": "Circleback MCP documentation", "url": "https://support.circleback.ai/en/articles/13249081-circleback-mcp", "note": "Read-only access from ChatGPT, Claude, Cursor, Codex, and other MCP clients to meetings, transcripts, action items, people, companies, calendar, email, and tags." }, { "label": "Circleback CLI documentation", "url": "https://support.circleback.ai/en/articles/14677613-circleback-cli", "note": "Command-line and JSON access to meetings, speaker-labeled transcripts, action items, calendars, email, people, companies, and cross-meeting action-item search." }, { "label": "Circleback Assistant connectors", "url": "https://support.circleback.ai/en/articles/13615023-ask-circleback-assistant", "note": "Search and take action in connected work apps from Circleback Assistant." }, { "label": "Circleback automatic sharing", "url": "https://support.circleback.ai/en/articles/10460582-automatically-share-meetings-with-your-workspace", "note": "Conditional sharing by meeting title, participants, invitee emails or domains, and tags to people, teams, or the workspace." }, { "label": "Circleback enforced workspace settings", "url": "https://support.circleback.ai/en/articles/11095989-default-and-enforced-workspace-settings", "note": "Admin-controlled defaults for sharing access, recording storage, joining preferences, and other meeting settings." }, { "label": "Circleback security and data processing", "url": "https://circleback.ai/dpa", "note": "Retention responsibilities, subprocessors, and United States primary processing operations." }, { "label": "Circleback security overview", "url": "https://support.circleback.ai/en/articles/10460553-security", "note": "Encryption at rest and in transit, SOC 2 Type II, no-training commitment, GDPR support, HIPAA compliance and BAA availability, EU-U.S. Data Privacy Framework certification, and an external infrastructure pentest." }, { "label": "Circleback security portal", "url": "https://security.circleback.ai/", "note": "Compliance materials, security controls, subprocessors, and an external infrastructure pentest report." }, { "label": "Circleback action items in Linear", "url": "https://support.circleback.ai/en/articles/13622158-integrate-with-linear", "note": "Automatically create Linear issues from meeting action items and preserve the matched assignee." } ] }, "label": "A third option to consider" }, "faqs": [ { "question": "Which is better: Fathom or Fireflies.ai?", "answer": "Fathom is simpler and includes unlimited base recordings and transcripts for free. Fireflies covers more capture modes, live help, integrations, API use, and enterprise rules." }, { "question": "Which is less expensive, Fathom or Fireflies.ai?", "answer": "Fathom: Free; Premium from $16/user/month annually. Fireflies.ai: Free; Pro from $10/user/month annually. Compare the paid seats, included usage, recording access, and admin features you actually need." }, { "question": "Can Fathom and Fireflies.ai record without a bot?", "answer": "Fathom: Meeting bot or bot-free transcript, audio, and Zoom video on Mac. Fireflies.ai: Bot, bot-free desktop, mobile, and SDK-based capture. The useful check is whether your required capture mode keeps video, a recording, and speaker names." }, { "question": "Which is better for a whole company?", "answer": "First ask who gets each note automatically; otherwise useful context stays with the recorder. Then compare permissions, retention, and enforced defaults. Fathom: Organization and team visibility defaults, plus attendee auto-share. Fireflies: Enterprise rules can auto-route, share, and enforce privacy." }, { "question": "Can I access and move the full meeting data?", "answer": "Fathom: Rich public API and MCP, scoped to the connected user. Fireflies: GraphQL API, webhooks, and a rich remote MCP server. Check the selected plan, authentication model, transcript scope, export format, and retention window for the workflow you need." }, { "question": "How was this comparison researched?", "answer": "We use first-party pricing pages, product pages, help docs, and release notes for both products. The sources are linked below." } ], "variableMeasured": [ "Capture options", "Desktop and mobile", "In-person capture and speaker labels", "Recordings, playback, and clips", "Notes, action items, and search", "People, companies, and context", "Automatic sharing and workspace defaults", "Automations", "Integrations", "API, MCP, CLI, and data portability", "Security, privacy, and admin", "Languages" ], "sources": [ { "productId": "fathom", "productName": "Fathom", "label": "Fathom pricing", "url": "https://www.fathom.ai/pricing", "note": "Free, Premium, Team, Business, and Enterprise prices and feature gates." }, { "productId": "fathom", "productName": "Fathom", "label": "Fathom supported systems", "url": "https://help.fathom.video/en/articles/296576", "note": "Computer, platform, mobile, phone call, webinar, and breakout limitations." }, { "productId": "fathom", "productName": "Fathom", "label": "Fathom in-person meetings", "url": "https://help.fathom.video/en/articles/5500225", "note": "Current workaround, speaker limitation, and upcoming iOS path." }, { "productId": "fathom", "productName": "Fathom", "label": "Fathom bot-free recording", "url": "https://help.fathom.video/en/articles/11578049", "note": "Current Zoom-on-Mac bot-free video and Google Meet/Teams rollout status." }, { "productId": "fathom", "productName": "Fathom", "label": "Fathom product overview", "url": "https://www.fathom.ai/overview", "note": "Current bot-free capture modes, speaker attribution, action items, Ask Fathom, programmatic access, and the marketing claim that iOS capture is available." }, { "productId": "fathom", "productName": "Fathom", "label": "Fathom 3.0 rollout", "url": "https://help.fathom.video/en/articles/11577345", "note": "Current Mac-only, English-only eligibility and staged rollout behavior for the new bot-free experience." }, { "productId": "fathom", "productName": "Fathom", "label": "Fathom auto-capture and visibility controls", "url": "https://help.fathom.video/en/articles/13729025", "note": "Organization and team defaults for capture and visibility across external, internal, and unscheduled meetings." }, { "productId": "fathom", "productName": "Fathom", "label": "Fathom attendee auto-share", "url": "https://help.fathom.video/en/articles/7574785", "note": "Automatic delivery of summaries, recordings, or both to every calendar invitee, including no-shows." }, { "productId": "fathom", "productName": "Fathom", "label": "Fathom public API", "url": "https://developers.fathom.ai/quickstart", "note": "User-scoped API keys plus meeting metadata, speaker-attributed transcripts, summaries, assigned action items, CRM matches, pagination, and administrator visibility limits." }, { "productId": "fathom", "productName": "Fathom", "label": "Fathom MCP", "url": "https://developers.fathom.ai/mcp-docs", "note": "Official authenticated MCP access from ChatGPT, Claude, Claude Code, and other compatible clients." }, { "productId": "fathom", "productName": "Fathom", "label": "Fathom AI action items", "url": "https://help.fathom.video/en/articles/640768", "note": "AI detection of action items and their assignees plus follow-up email generation." }, { "productId": "fathom", "productName": "Fathom", "label": "Fathom Asana integration", "url": "https://help.fathom.video/en/articles/7639617", "note": "Automatic or manual synchronization of assigned meeting actions into Asana with source links." }, { "productId": "fathom", "productName": "Fathom", "label": "Fathom release notes", "url": "https://help.fathom.video/en/articles/6220097", "note": "July 2026 API recording-download support and current product changes." }, { "productId": "fathom", "productName": "Fathom", "label": "Fathom security and AI training", "url": "https://help.fathom.video/en/articles/296512", "note": "US data hosting, de-identified in-house model training and opt-out controls, plus third-party no-training terms." }, { "productId": "fathom", "productName": "Fathom", "label": "Fathom retention policies", "url": "https://help.fathom.video/en/articles/6057089", "note": "Enterprise-only, support-managed retention with one policy per team." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies pricing guide", "url": "https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans", "note": "July 2026 prices and plan structure." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies unlimited free transcripts", "url": "https://guide.fireflies.ai/articles/8632872350-how-to-get-unlimited-meeting-transcripts-on-fireflies-ai-s-free-plan", "note": "Auto-join and Share-all requirements for unlimited free transcription." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies storage limits", "url": "https://guide.fireflies.ai/articles/4777633252-learn-about-meeting-storage-limits", "note": "Current storage limits by plan; its Free figure conflicts with an older Free-plan article." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies bot-free desktop recording", "url": "https://guide.fireflies.ai/articles/6666374717-how-to-record-meetings-without-a-bot-on-the-fireflies-desktop-app", "note": "No AV files, generic speakers, and Sales Assist limitation." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies desktop app", "url": "https://guide.fireflies.ai/articles/1208704416-getting-started-with-the-fireflies-desktop-app", "note": "Capture modes, Live Assist, and bot versus botless behavior." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies mobile app", "url": "https://guide.fireflies.ai/articles/8937818258-learn-about-fireflies-mobile-app", "note": "iOS/Android in-person recording, search, sharing, and tasks." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies speaker labels", "url": "https://guide.fireflies.ai/articles/4994477228-how-to-edit-speaker-labels-or-names-in-a-transcript", "note": "Manual corrections and the mobile-recording speaker-detection caveat." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies API", "url": "https://docs.fireflies.ai/introduction", "note": "GraphQL authentication, user/admin scope, available meeting data, and current Super Summary/Custom Apps gaps." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies MCP tools", "url": "https://docs.fireflies.ai/mcp-tools/overview", "note": "Remote MCP authentication, full meeting-data access, read/write tools, and experimental-tool status." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies AI credits", "url": "https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms", "note": "Workspace-pooled credit allowances, non-seat scaling, and add-on behavior." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies Tasks Feed", "url": "https://guide.fireflies.ai/articles/1574234155-learn-about-the-tasks-feed", "note": "Automatic task generation and assignment, all-team task views, completion, reassignment, and project-tool handoff." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies Linear integration", "url": "https://guide.fireflies.ai/articles/8360629677-how-to-integrate-linear-with-fireflies", "note": "Automatic issue creation, project and status routing, assigned-task filtering, and meeting-rule conditions." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies integration directory", "url": "https://fireflies.ai/integrations", "note": "Current first-party directory advertising 100+ integrations across CRM, project, collaboration, storage, and other categories." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies Rules Engine", "url": "https://guide.fireflies.ai/articles/4608292950-learn-about-the-rules-engine-feature", "note": "Enterprise conditions and actions for routing, automatic sharing, privacy enforcement, and deletion." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies recap privacy defaults", "url": "https://guide.fireflies.ai/articles/5319481450-how-to-configure-privacy-settings-for-your-meeting-recaps", "note": "Default teammates-and-link visibility, narrower audience choices, and retroactive privacy changes." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies data safety", "url": "https://guide.fireflies.ai/articles/2154538358-policy-on-keeping-information-safe", "note": "No-training and third-party zero-retention commitments plus governance controls." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies compliance recording modes", "url": "https://guide.fireflies.ai/articles/3598930706-set-up-transcript-only-mode-for-compliance", "note": "Full-record, text-only, summary-only, and summary-plus-audio retention modes." }, { "productId": "fireflies-ai", "productName": "Fireflies.ai", "label": "Fireflies Enterprise controls", "url": "https://guide.fireflies.ai/articles/4771323041-learn-about-fireflies-enterprise-plan", "note": "SSO, SCIM, private storage, retention, and Super Admin access behavior." } ], "methodology": { "approach": "First-party pricing, product documentation, help-center articles, and release notes. Capability levels describe documented breadth, not overall product quality. Competitor strengths and material plan or capture-mode limits are both included. No pay-to-play rankings.", "ratingLabels": { "strong": "Broad support", "available": "Available with limits", "limited": "Narrow or indirect", "not-available": "Not documented" }, "ratingScale": { "strong": "Broad native support across the product or relevant paid plans.", "available": "Documented support with meaningful scope, mode, or plan limits.", "limited": "Narrow, indirect, beta, or substantially plan-gated support.", "not-available": "No current first-party documentation for a native option." }, "claimLevelEvidence": "Each feature dimension includes the exact first-party sources used for both products.", "limitations": "Prices and features change. Check the linked sources and test both products on real calls." } }