# Fireflies vs Zoom AI: pricing, features, and which is better

> Fireflies.ai and Zoom AI and ZoomMate compared across pricing, capture, speaker labels, recordings, notes, sharing, automations, integrations, AI-agent access, and administration.

- Canonical HTML: https://circleback.ai/compare/fireflies-ai-vs-zoom-ai
- Structured JSON: https://circleback.ai/compare/fireflies-ai-vs-zoom-ai.json
- Comparison directory: https://circleback.ai/compare
- Language: en-US
- Editorial perspective: Neutral competitor comparison. Circleback appears only as a clearly labeled third option.

## Short answer

Fireflies is the independent, integration-heavy assistant. Zoom AI is the bundled suite choice with the smoothest experience in Zoom meetings, Team Chat, Docs, and Hub.

The useful buying test is to run both products on the same external call, internal planning session, and noisy in-person meeting. Compare the result, the sharing defaults, and the work that still has to happen by hand.

## Fireflies.ai at a glance

Fireflies is one of the broadest meeting assistants: bot, desktop, mobile, integrations, search, API, and live or sales assistance. The nuanced bit is that its capture modes are not equivalent—bot-free desktop gives up recordings, named speakers, and Sales Assist.

**Best for:** Teams that prioritize a large integration catalog, live assistance, sales workflows, flexible bot/desktop/mobile capture, and competitive pricing.

**Less ideal for:** Teams that expect bot-free capture to preserve the same media, speaker fidelity, and sales intelligence as the bot experience.

**Price:** Free; Pro from $10/user/month annually

Prices are per user/month: Pro is $10 with annual billing or $18 month-to-month; Business is $19 or $29; Enterprise is $39 with annual billing. Storage, AI credits, video, advanced integrations, and governance differ by plan.

**Free option:** Yes. Unlimited transcription requires both Auto-join and Share-all; otherwise initial transcription credits, storage limits, and plan-gated summaries or AI features apply.

### Fireflies.ai strengths

- Bot, bot-free macOS/Windows, iOS/Android, uploads, and supported native meeting SDK paths.
- A large integration catalog, public API, webhooks, remote MCP, AI apps, live assistance, and Sales Assist.
- Automatically generated and assigned action items live in a team-wide task feed and can flow into tools such as Linear, Asana, Monday.com, and Microsoft Planner.
- Competitive pricing and 100+ language claims make it accessible to distributed teams.
- Meeting content is not used to train internal or external AI models, and compliance modes can retain the full record, text only, summary only, or summary plus audio.

### Fireflies.ai tradeoffs

- Bot-free desktop mode stores no audio/video, labels speakers generically, and cannot run Sales Assist.
- Fireflies says mobile recordings often do not auto-detect speakers, so in-person transcripts may need manual speaker relabeling.
- The Google Meet SDK bot-free path asks attendees for approval, so “bot-free” does not always mean invisible or frictionless.
- The advertised unlimited free transcription is conditional: users must enable both automatic bot joining and automatic sharing with every participant. Teams choosing tighter defaults fall back to a small transcription-credit allowance.
- Meeting recaps default to workspace-wide access plus anyone with the link. Admins can enforce safer defaults and Enterprise rules can protect sensitive categories, but teams should configure this before broad rollout.
- Two current Fireflies help articles disagree on whether Free includes 400 or 800 stored minutes, so confirm the live limit before relying on long-term free storage.
- Advanced AI features use workspace-pooled credits that do not increase with seat count, so heavier teams may need a paid credit add-on.
- The GraphQL API exposes transcripts and core meeting data but not Super Summaries or Custom Apps output.
- The MCP server is much richer than the older API-only story, but some advanced search and fetch tools are still marked experimental, and data sent to an external AI no longer receives Fireflies’ zero-data-retention guarantee.
- Company relationship context and general-purpose native automations are less cohesive than the sheer integration count suggests.

### Choose Fireflies.ai when

- A large integration catalog and live assistance are high priorities.
- You are happy to use the Fireflies bot when you need recordings, named speakers, and Sales Assist.
- You want mobile and desktop capture at a lower entry price than many competitors.

## Zoom AI and ZoomMate at a glance

The features once branded AI Companion now live directly in Zoom Workplace under names such as Meeting Summary and My Notes. My Notes reaches Zoom, Meet, Teams, and in-person conversations; ZoomMate is the separately licensed agentic layer for search, agents, workflows, and finished deliverables.

**Best for:** Organizations standardized on Zoom Workplace that want built-in summaries and My Notes, or are willing to license ZoomMate for broader agents and cross-tool workflows.

**Less ideal for:** Teams wanting a vendor-neutral meeting system, the same invisible capture across every platform, simple standalone pricing, or a dedicated cross-company automation and context layer.

**Price:** Limited My Notes is free; core Zoom AI is bundled with paid Workplace; ZoomMate is separate

Workplace Basic includes three My Notes uses, three hosted meeting summaries, 90 in-person transcription minutes, 20 AI queries, and limited workflows each month. Eligible paid Workplace plans include unlimited core meeting AI. ZoomMate is a separate per-user license with 2,200 monthly AI credits; Zoom’s current pages do not expose a stable price in crawlable text, so check the live quote.

**Free option:** Yes, in limited form: three My Notes uses and three hosted meeting summaries per month, plus 90 in-person transcription minutes.

### Zoom AI and ZoomMate strengths

- Strong bundled value for companies already paying for an eligible Zoom Workplace plan.
- Native Zoom meeting summaries avoid an extra bot and connect directly to Zoom Docs, Team Chat, recordings, and the rest of the suite.
- Bot-free desktop My Notes and mobile Voice Recorder now cover third-party calls and in-person conversations more credibly than older comparisons suggest.
- Zoom does not use communications-like customer content to train its or third-party AI models, and offers mature regional, retention, and model-routing controls.
- Zoom’s public APIs and product-specific MCP servers expose meeting summaries, recordings, transcripts, My Notes, chat, and other workspace resources to external tools and agents.
- Zoom Tasks turns meeting and phone follow-ups into assigned, source-linked work with team views, due dates, priorities, completion, and AI-suggested execution steps.

### Zoom AI and ZoomMate tradeoffs

- Google Meet and Teams capture through the calendar integration can use a visible Zoom notetaker bot.
- Mobile My Notes records in-person conversations but does not support third-party meeting apps on the same phone; it also does not auto-detect voice activity.
- Mobile Voice Recorder requires several account features to be enabled, supports twelve summary languages, and may require users to correct detected speaker names after the meeting.
- Zoom is in a naming transition: account settings and some support pages still say AI Companion, while current marketing calls bundled capabilities Zoom AI and reserves ZoomMate for the separately licensed agentic product.
- Sharing, workflows, and context are most cohesive inside Zoom’s own apps, which can be limiting in a mixed-tool company.
- A bundled feature can be less expensive but also less focused than a dedicated whole-company meeting memory.
- AI Companion content may be retained by Zoom or third-party model providers for up to 30 days for support, safety, or debugging. Zoom-hosted-only and zero-retention options exist, but require account-team configuration and vary by feature.
- The deeper agents, third-party workflows, creation tools, and 2,200-credit allowance belong to the separately licensed ZoomMate product; they should not be treated as ordinary bundled Meeting Summary features.
- Meeting-derived tasks commonly arrive as AI recommendations that a user accepts or dismisses, rather than every detected commitment becoming a tracked task automatically.

### Choose Zoom AI and ZoomMate when

- Your company already has eligible paid Zoom Workplace licenses.
- Most important meetings happen in Zoom and outputs should flow into Zoom Docs or Team Chat.
- Bundled convenience matters more than a fully vendor-neutral capture and automation system.

## Feature comparison

| What matters | Fireflies.ai | Zoom AI and ZoomMate |
| --- | --- | --- |
| Capture options | Broad support — Bot, bot-free desktop, mobile, and SDK-based capture. Fireflies has unusually broad capture. The modes differ: desktop bot-free capture works across apps but drops stored media and named speaker labels; the bot preserves the richer meeting record. | Broad support — Native Zoom, a third-party bot, bot-free desktop My Notes, and mobile voice recording. Zoom meetings get the most native experience. Calendar-connected Google Meet and Teams sessions can use a visible bot, while desktop My Notes captures microphone and system audio without joining the call. iOS and Android also have a dedicated Voice Recorder for room conversations. |
| Desktop and mobile | Broad support — Web, macOS, Windows, iOS, and Android. Desktop supports system-audio recording and live assistance. Mobile supports in-person recording, reviewing meetings, search, sharing, and tasks. | Broad support — Zoom desktop/mobile plus My Notes across common meeting platforms. Zoom’s app footprint is broad. Exact AI feature availability varies by app, account, plan, region, and whether the meeting is native Zoom or third-party. |
| In-person capture and speaker labels | Broad support — Mobile and desktop room capture. iOS and Android can capture in-person conversations. Fireflies documents that mobile recordings often do not auto-detect speakers, so names may need manual correction. Bot-free desktop can also hear room/system audio, with its own media and generic-label caveats. | Broad support — Mobile My Notes and a dedicated Voice Recorder. Mobile My Notes can transcribe a room and deletes its recording by default unless cloud saving is enabled. Voice Recorder keeps audio, transcript, and summary. It uses generic editable labels by default; when an admin enables Smart Name Tags, enrolled voice profiles can be named automatically. It currently supports twelve summary languages and requires cloud recording plus related transcript settings. |
| Recordings, playback, and clips | Available with limits — Bot mode saves AV; bot-free desktop saves neither. This is the key evaluation detail: bot meetings can preserve audio/video and named speakers, while desktop bot-free mode produces notes/transcript without recording files and uses Speaker 1/Speaker 2 labels. | Broad support — Rich Zoom cloud recordings; third-party and personal-note behavior varies. Zoom recordings have strong transcript and playback integration. Mobile Voice Recorder keeps audio, while mobile My Notes deletes audio by default unless an admin enables cloud saving. Media behavior therefore depends on the exact capture path and account settings. |
| Notes, action items, and search | Broad support — Notes, search, and a workspace-wide assigned task feed. Fireflies offers strong meeting search and multiple AI surfaces. It automatically creates and assigns meeting tasks, lets teams manage all accessible tasks in one feed, and can turn action items into trackable work in several project tools. Usage credits and plan gates still apply to advanced AI apps and assistant capabilities. | Broad support — Meeting summaries, My Notes, Zoom Tasks, and Zoom-wide AI. Built-in Zoom AI can summarize, answer questions, draft follow-up, and work across Zoom content. Zoom Tasks adds a central personal, team, and project task system: meeting and call summaries recommend source-linked work that can be assigned, prioritized, completed, grouped, and expanded into AI-generated steps. Suggested meeting tasks typically need a person to accept them before they join the task system. |
| People, companies, and context | Available with limits — Meeting channels and cross-meeting search. The meeting library is searchable and collaborative, but the product is less centered on a unified relationship timeline combining meetings, email, calendar, people, and companies. | Broad support — Zoom context plus connected-source search in ZoomMate. Built-in Zoom AI draws on meetings, chat, docs, mail, and other authorized Zoom sources. ZoomMate adds cited agentic search across the web and connected systems such as Salesforce, Jira, Slack, ServiceNow, Google, and Microsoft. It is broad context, though not organized primarily as meeting-specific person and company timelines. |
| Automatic sharing and workspace defaults | Broad support — Enterprise rules can auto-route, share, and enforce privacy. Enterprise admins can match meeting title, host, participants, or internal/external type, then route to a channel, share with users or teams, or enforce privacy. This is genuinely strong automation. The default recap visibility is broader than many buyers expect—teammates plus anyone holding the link—so configure the workspace default deliberately. | Available with limits — Automatic Zoom summary sharing; personal My Notes stay private. Account and group settings can automatically share Zoom meeting summaries with the host, internal invitees, or all invitees. My Notes starts private and must be shared manually into Zoom or Slack destinations, so behavior depends on the capture path. |
| Automations | Broad support — Meeting rules, AI apps, CRM workflows, and automatic task handoff. Fireflies can automatically create and assign tasks, then route them to Linear, Asana, Monday.com, Planner, Salesforce, and other systems with meeting filters on eligible plans. It also supports specialized AI apps. The experience spans several feature systems rather than one simple general condition/action canvas. | Broad support — Zoom Tasks, native workflows, and newer agentic actions. Paid Workplace users can turn meeting, call, chat, and mail context into Zoom Tasks; ZoomMate and Custom AI extend execution into connected systems such as Jira and ServiceNow. The core task workflow is strong, but suggested meeting tasks often require review, while deeper cross-app orchestration belongs to separately licensed products. |
| Integrations | Broad support — 100+ integrations plus Zapier and API. Breadth is a major advantage across CRM, collaboration, storage, dialers, and productivity tools. Verify the plan required for each connector and direction of sync. | Broad support — Deep Zoom ecosystem plus app marketplace and third-party support. Native suite integration is the advantage. Buyers with a mixed stack should map how meeting outcomes reach their CRM, issue tracker, and knowledge base without manual copying. |
| API, MCP, CLI, and data portability | Broad support — GraphQL API, webhooks, and a rich remote MCP server. Fireflies exposes transcripts and core meeting data through GraphQL plus webhooks for custom integrations. Its OAuth or API-key remote MCP server can retrieve full transcripts, summaries, action items, active meetings, analytics, soundbites, channels, and user data; it can also share, rename, organize, and clip meetings. Some advanced search and fetch tools remain experimental. Super Summary and Custom Apps data are still absent from the documented GraphQL API, and content passed into an external AI follows that provider’s retention terms. | Broad support — Broad APIs plus product-specific remote MCP servers. Zoom APIs retrieve meeting summaries, recordings, transcripts, and My Notes content. Product-specific remote MCP servers let external agents search meetings and retrieve summaries, recordings, playback links, transcripts, next steps, chat, Canvas, and My Notes, with OAuth scopes and relevant product licenses. The surface is broad but fragmented across Zoom products rather than one meeting-data model. |
| Security, privacy, and admin | Broad support — Business and Enterprise governance. Enterprise adds SSO/SCIM, Rules Engine governance, custom retention, and private storage. Its Super Admin role can access every workspace meeting, including “Only Me” content—useful for compliance, but a material privacy-policy decision. Fireflies says meeting content is never used for internal or external model training. | Broad support — Mature enterprise Zoom controls with feature-specific settings. Enterprise administration is strong but settings and entitlements are complex across recordings, AI Companion, My Notes, third-party notetakers, regions, model routing, and retention. Zoom does not train on customer communications content; Zoom-hosted-only and zero-retention modes are available through account-team configuration for supported features. |
| Languages | Broad support — 100+ languages advertised. Fireflies advertises broad transcription coverage. Real-world speaker separation and accuracy still depend on capture mode, room acoustics, accents, and vocabulary. | Broad support — Broad multilingual support, varying by AI feature. Zoom supports many spoken languages across transcription and AI features, but coverage is feature-specific. Confirm the exact meeting-summary and question-answering language needed. |

Ratings describe documented breadth rather than overall product quality:

- **Broad support:** Broad native support across the product or relevant paid plans.
- **Available with limits:** Documented support with meaningful scope, mode, or plan limits.
- **Narrow or indirect:** Narrow, indirect, beta, or substantially plan-gated support.
- **Not documented:** No current first-party documentation for a native option.

## Detailed analysis

### Capture options

**Both products document broad support for capture options, with different scope and plan limits.**

**Fireflies.ai:** Bot, bot-free desktop, mobile, and SDK-based capture. Fireflies has unusually broad capture. The modes differ: desktop bot-free capture works across apps but drops stored media and named speaker labels; the bot preserves the richer meeting record.

Evidence: [Fireflies bot-free desktop recording](https://guide.fireflies.ai/articles/6666374717-how-to-record-meetings-without-a-bot-on-the-fireflies-desktop-app), [Fireflies desktop app](https://guide.fireflies.ai/articles/1208704416-getting-started-with-the-fireflies-desktop-app).

**Zoom AI and ZoomMate:** Native Zoom, a third-party bot, bot-free desktop My Notes, and mobile voice recording. Zoom meetings get the most native experience. Calendar-connected Google Meet and Teams sessions can use a visible bot, while desktop My Notes captures microphone and system audio without joining the call. iOS and Android also have a dedicated Voice Recorder for room conversations.

Evidence: [Zoom third-party meeting support](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080354), [Zoom My Notes help](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083849), [Zoom Voice Recorder](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080794).

### Desktop and mobile

**Both products document broad support for desktop and mobile, with different scope and plan limits.**

**Fireflies.ai:** Web, macOS, Windows, iOS, and Android. Desktop supports system-audio recording and live assistance. Mobile supports in-person recording, reviewing meetings, search, sharing, and tasks.

Evidence: [Fireflies desktop app](https://guide.fireflies.ai/articles/1208704416-getting-started-with-the-fireflies-desktop-app), [Fireflies mobile app](https://guide.fireflies.ai/articles/8937818258-learn-about-fireflies-mobile-app).

**Zoom AI and ZoomMate:** Zoom desktop/mobile plus My Notes across common meeting platforms. Zoom’s app footprint is broad. Exact AI feature availability varies by app, account, plan, region, and whether the meeting is native Zoom or third-party.

Evidence: [Zoom My Notes help](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083849), [Zoom Voice Recorder](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080794).

### In-person capture and speaker labels

**Both products document broad support for in-person capture and speaker labels, with different scope and plan limits.**

**Fireflies.ai:** Mobile and desktop room capture. iOS and Android can capture in-person conversations. Fireflies documents that mobile recordings often do not auto-detect speakers, so names may need manual correction. Bot-free desktop can also hear room/system audio, with its own media and generic-label caveats.

Evidence: [Fireflies mobile app](https://guide.fireflies.ai/articles/8937818258-learn-about-fireflies-mobile-app), [Fireflies speaker labels](https://guide.fireflies.ai/articles/4994477228-how-to-edit-speaker-labels-or-names-in-a-transcript).

**Zoom AI and ZoomMate:** Mobile My Notes and a dedicated Voice Recorder. Mobile My Notes can transcribe a room and deletes its recording by default unless cloud saving is enabled. Voice Recorder keeps audio, transcript, and summary. It uses generic editable labels by default; when an admin enables Smart Name Tags, enrolled voice profiles can be named automatically. It currently supports twelve summary languages and requires cloud recording plus related transcript settings.

Evidence: [Zoom My Notes help](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083849), [Zoom Voice Recorder](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080794), [Zoom Smart Name Tags](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0082489).

### Recordings, playback, and clips

**Zoom AI has broader documented support for recordings, playback, and clips.**

**Fireflies.ai:** Bot mode saves AV; bot-free desktop saves neither. This is the key evaluation detail: bot meetings can preserve audio/video and named speakers, while desktop bot-free mode produces notes/transcript without recording files and uses Speaker 1/Speaker 2 labels.

Evidence: [Fireflies bot-free desktop recording](https://guide.fireflies.ai/articles/6666374717-how-to-record-meetings-without-a-bot-on-the-fireflies-desktop-app).

**Zoom AI and ZoomMate:** Rich Zoom cloud recordings; third-party and personal-note behavior varies. Zoom recordings have strong transcript and playback integration. Mobile Voice Recorder keeps audio, while mobile My Notes deletes audio by default unless an admin enables cloud saving. Media behavior therefore depends on the exact capture path and account settings.

Evidence: [Zoom My Notes help](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083849), [Zoom Voice Recorder](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080794).

### Notes, action items, and search

**Both products document broad support for notes, action items, and search, with different scope and plan limits.**

**Fireflies.ai:** Notes, search, and a workspace-wide assigned task feed. Fireflies offers strong meeting search and multiple AI surfaces. It automatically creates and assigns meeting tasks, lets teams manage all accessible tasks in one feed, and can turn action items into trackable work in several project tools. Usage credits and plan gates still apply to advanced AI apps and assistant capabilities.

Evidence: [Fireflies pricing guide](https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans), [Fireflies AI credits](https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms), [Fireflies Tasks Feed](https://guide.fireflies.ai/articles/1574234155-learn-about-the-tasks-feed).

**Zoom AI and ZoomMate:** Meeting summaries, My Notes, Zoom Tasks, and Zoom-wide AI. Built-in Zoom AI can summarize, answer questions, draft follow-up, and work across Zoom content. Zoom Tasks adds a central personal, team, and project task system: meeting and call summaries recommend source-linked work that can be assigned, prioritized, completed, grouped, and expanded into AI-generated steps. Suggested meeting tasks typically need a person to accept them before they join the task system.

Evidence: [Zoom AI and ZoomMate overview](https://www.zoom.com/en/products/ai-assistant/), [Zoom My Notes help](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083849), [Zoom Tasks](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0078289).

### People, companies, and context

**Zoom AI has broader documented support for people, companies, and context.**

**Fireflies.ai:** Meeting channels and cross-meeting search. The meeting library is searchable and collaborative, but the product is less centered on a unified relationship timeline combining meetings, email, calendar, people, and companies.

Evidence: [Fireflies pricing guide](https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans).

**Zoom AI and ZoomMate:** Zoom context plus connected-source search in ZoomMate. Built-in Zoom AI draws on meetings, chat, docs, mail, and other authorized Zoom sources. ZoomMate adds cited agentic search across the web and connected systems such as Salesforce, Jira, Slack, ServiceNow, Google, and Microsoft. It is broad context, though not organized primarily as meeting-specific person and company timelines.

Evidence: [Zoom AI and ZoomMate overview](https://www.zoom.com/en/products/ai-assistant/), [Zoom AI and ZoomMate transition](https://www.zoom.com/en/blog/zoom-ai-companion-zoommate/), [Zoom agentic AI announcement](https://news.zoom.com/zooms-new-agentic-ai-capabilities-supercharge-focus-and-productivity/).

### Automatic sharing and workspace defaults

**Fireflies has broader documented support for automatic sharing and workspace defaults.**

**Fireflies.ai:** Enterprise rules can auto-route, share, and enforce privacy. Enterprise admins can match meeting title, host, participants, or internal/external type, then route to a channel, share with users or teams, or enforce privacy. This is genuinely strong automation. The default recap visibility is broader than many buyers expect—teammates plus anyone holding the link—so configure the workspace default deliberately.

Evidence: [Fireflies Rules Engine](https://guide.fireflies.ai/articles/4608292950-learn-about-the-rules-engine-feature), [Fireflies recap privacy defaults](https://guide.fireflies.ai/articles/5319481450-how-to-configure-privacy-settings-for-your-meeting-recaps).

**Zoom AI and ZoomMate:** Automatic Zoom summary sharing; personal My Notes stay private. Account and group settings can automatically share Zoom meeting summaries with the host, internal invitees, or all invitees. My Notes starts private and must be shared manually into Zoom or Slack destinations, so behavior depends on the capture path.

Evidence: [Zoom meeting-summary settings](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057960), [Zoom My Notes help](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083849).

### Automations

**Both products document broad support for automations, with different scope and plan limits.**

**Fireflies.ai:** Meeting rules, AI apps, CRM workflows, and automatic task handoff. Fireflies can automatically create and assign tasks, then route them to Linear, Asana, Monday.com, Planner, Salesforce, and other systems with meeting filters on eligible plans. It also supports specialized AI apps. The experience spans several feature systems rather than one simple general condition/action canvas.

Evidence: [Fireflies Rules Engine](https://guide.fireflies.ai/articles/4608292950-learn-about-the-rules-engine-feature), [Fireflies pricing guide](https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans), [Fireflies Tasks Feed](https://guide.fireflies.ai/articles/1574234155-learn-about-the-tasks-feed), [Fireflies Linear integration](https://guide.fireflies.ai/articles/8360629677-how-to-integrate-linear-with-fireflies).

**Zoom AI and ZoomMate:** Zoom Tasks, native workflows, and newer agentic actions. Paid Workplace users can turn meeting, call, chat, and mail context into Zoom Tasks; ZoomMate and Custom AI extend execution into connected systems such as Jira and ServiceNow. The core task workflow is strong, but suggested meeting tasks often require review, while deeper cross-app orchestration belongs to separately licensed products.

Evidence: [Zoom agentic AI announcement](https://news.zoom.com/zooms-new-agentic-ai-capabilities-supercharge-focus-and-productivity/), [Zoom Tasks](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0078289).

### Integrations

**Both products document broad support for integrations, with different scope and plan limits.**

**Fireflies.ai:** 100+ integrations plus Zapier and API. Breadth is a major advantage across CRM, collaboration, storage, dialers, and productivity tools. Verify the plan required for each connector and direction of sync.

Evidence: [Fireflies integration directory](https://fireflies.ai/integrations), [Fireflies Linear integration](https://guide.fireflies.ai/articles/8360629677-how-to-integrate-linear-with-fireflies).

**Zoom AI and ZoomMate:** Deep Zoom ecosystem plus app marketplace and third-party support. Native suite integration is the advantage. Buyers with a mixed stack should map how meeting outcomes reach their CRM, issue tracker, and knowledge base without manual copying.

Evidence: [Zoom AI and ZoomMate overview](https://www.zoom.com/en/products/ai-assistant/), [Zoom agentic AI announcement](https://news.zoom.com/zooms-new-agentic-ai-capabilities-supercharge-focus-and-productivity/).

### API, MCP, CLI, and data portability

**Both products document broad support for API, MCP, CLI, and data portability, with different scope and plan limits.**

**Fireflies.ai:** GraphQL API, webhooks, and a rich remote MCP server. Fireflies exposes transcripts and core meeting data through GraphQL plus webhooks for custom integrations. Its OAuth or API-key remote MCP server can retrieve full transcripts, summaries, action items, active meetings, analytics, soundbites, channels, and user data; it can also share, rename, organize, and clip meetings. Some advanced search and fetch tools remain experimental. Super Summary and Custom Apps data are still absent from the documented GraphQL API, and content passed into an external AI follows that provider’s retention terms.

Evidence: [Fireflies API](https://docs.fireflies.ai/introduction), [Fireflies MCP tools](https://docs.fireflies.ai/mcp-tools/overview).

**Zoom AI and ZoomMate:** Broad APIs plus product-specific remote MCP servers. Zoom APIs retrieve meeting summaries, recordings, transcripts, and My Notes content. Product-specific remote MCP servers let external agents search meetings and retrieve summaries, recordings, playback links, transcripts, next steps, chat, Canvas, and My Notes, with OAuth scopes and relevant product licenses. The surface is broad but fragmented across Zoom products rather than one meeting-data model.

Evidence: [Zoom My Notes API](https://developers.zoom.us/docs/my-notes/), [Zoom meeting APIs](https://developers.zoom.us/docs/api/meetings/), [Zoom remote MCP servers](https://developers.zoom.us/docs/mcp/servers/), [Zoom for Claude connector](https://developers.zoom.us/docs/mcp/plug-ins-and-connectors/claude-connector/).

### Security, privacy, and admin

**Both products document broad support for security, privacy, and admin, with different scope and plan limits.**

**Fireflies.ai:** Business and Enterprise governance. Enterprise adds SSO/SCIM, Rules Engine governance, custom retention, and private storage. Its Super Admin role can access every workspace meeting, including “Only Me” content—useful for compliance, but a material privacy-policy decision. Fireflies says meeting content is never used for internal or external model training.

Evidence: [Fireflies pricing guide](https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans), [Fireflies storage limits](https://guide.fireflies.ai/articles/4777633252-learn-about-meeting-storage-limits), [Fireflies Rules Engine](https://guide.fireflies.ai/articles/4608292950-learn-about-the-rules-engine-feature), [Fireflies data safety](https://guide.fireflies.ai/articles/2154538358-policy-on-keeping-information-safe), [Fireflies compliance recording modes](https://guide.fireflies.ai/articles/3598930706-set-up-transcript-only-mode-for-compliance), [Fireflies Enterprise controls](https://guide.fireflies.ai/articles/4771323041-learn-about-fireflies-enterprise-plan).

**Zoom AI and ZoomMate:** Mature enterprise Zoom controls with feature-specific settings. Enterprise administration is strong but settings and entitlements are complex across recordings, AI Companion, My Notes, third-party notetakers, regions, model routing, and retention. Zoom does not train on customer communications content; Zoom-hosted-only and zero-retention modes are available through account-team configuration for supported features.

Evidence: [Zoom AI and ZoomMate overview](https://www.zoom.com/en/products/ai-assistant/), [Zoom meeting-summary settings](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057960), [Zoom AI Companion security and privacy](https://library.zoom.com/ai/ai-whitepaper).

### Languages

**Both products document broad support for languages, with different scope and plan limits.**

**Fireflies.ai:** 100+ languages advertised. Fireflies advertises broad transcription coverage. Real-world speaker separation and accuracy still depend on capture mode, room acoustics, accents, and vocabulary.

Evidence: [Fireflies pricing guide](https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans).

**Zoom AI and ZoomMate:** Broad multilingual support, varying by AI feature. Zoom supports many spoken languages across transcription and AI features, but coverage is feature-specific. Confirm the exact meeting-summary and question-answering language needed.

Evidence: [Zoom AI and ZoomMate overview](https://www.zoom.com/en/products/ai-assistant/), [Zoom Voice Recorder](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080794).

## A third option to consider: Circleback

Circleback turns online meetings, in-person conversations, and imported calls into one shared company memory. Record with a bot, with the botless desktop app, from an iPhone or Android phone, or on Apple Watch. Every route produces the same speaker-labeled record, detailed notes designed to stand alone, and automatically assigned action items. Sharing rules and automations carry the useful parts into the teams and tools that need them. Circleback is built for people and AI agents: the complete meeting record available to a person is also available programmatically through its API, MCP, and CLI.

Circleback can also search connected apps and take action in them. It is built for people and AI agents: the same complete meeting data available to a person is available programmatically to ChatGPT, Claude, other agents, and internal tools through the API, MCP, and CLI. Free; Pro from $15/user/month annually; Business from $25/user/month annually; Enterprise $35/user/month, billed annually.

## Frequently asked questions

### Which is better: Fireflies.ai or Zoom AI and ZoomMate?

Fireflies is the independent, integration-heavy assistant. Zoom AI is the bundled suite choice with the smoothest experience in Zoom meetings, Team Chat, Docs, and Hub.

### Which is less expensive, Fireflies.ai or Zoom AI and ZoomMate?

Fireflies.ai: Free; Pro from $10/user/month annually. Zoom AI and ZoomMate: Limited My Notes is free; core Zoom AI is bundled with paid Workplace; ZoomMate is separate. Compare the paid seats, included usage, recording access, and admin features you actually need.

### Can Fireflies.ai and Zoom AI and ZoomMate record without a bot?

Fireflies.ai: Bot, bot-free desktop, mobile, and SDK-based capture. Zoom AI and ZoomMate: Native Zoom, a third-party bot, bot-free desktop My Notes, and mobile voice recording. The useful check is whether your required capture mode keeps video, a recording, and speaker names.

### Which is better for a whole company?

First ask who gets each note automatically; otherwise useful context stays with the recorder. Then compare permissions, retention, and enforced defaults. Fireflies: Enterprise rules can auto-route, share, and enforce privacy. Zoom AI: Automatic Zoom summary sharing; personal My Notes stay private.

### Can I access and move the full meeting data?

Fireflies: GraphQL API, webhooks, and a rich remote MCP server. Zoom AI: Broad APIs plus product-specific remote MCP servers. Check the selected plan, authentication model, transcript scope, export format, and retention window for the workflow you need.

### How was this comparison researched?

We use first-party pricing pages, product pages, help docs, and release notes for both products. The sources are linked below.

## Methodology

Circleback reviews first-party pricing pages, product pages, help docs, and release notes. Prices and capabilities move, so check the linked sources when a detail is important to your decision.

Every feature dimension links to the exact first-party documents used for that claim. Ratings describe documented breadth, not an overall score or winner.

This page is a neutral competitor-to-competitor comparison. There are no paid placements or affiliate rankings.

## First-party sources

### Fireflies.ai sources

- [Fireflies pricing guide](https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans): July 2026 prices and plan structure.
- [Fireflies unlimited free transcripts](https://guide.fireflies.ai/articles/8632872350-how-to-get-unlimited-meeting-transcripts-on-fireflies-ai-s-free-plan): Auto-join and Share-all requirements for unlimited free transcription.
- [Fireflies storage limits](https://guide.fireflies.ai/articles/4777633252-learn-about-meeting-storage-limits): Current storage limits by plan; its Free figure conflicts with an older Free-plan article.
- [Fireflies bot-free desktop recording](https://guide.fireflies.ai/articles/6666374717-how-to-record-meetings-without-a-bot-on-the-fireflies-desktop-app): No AV files, generic speakers, and Sales Assist limitation.
- [Fireflies desktop app](https://guide.fireflies.ai/articles/1208704416-getting-started-with-the-fireflies-desktop-app): Capture modes, Live Assist, and bot versus botless behavior.
- [Fireflies mobile app](https://guide.fireflies.ai/articles/8937818258-learn-about-fireflies-mobile-app): iOS/Android in-person recording, search, sharing, and tasks.
- [Fireflies speaker labels](https://guide.fireflies.ai/articles/4994477228-how-to-edit-speaker-labels-or-names-in-a-transcript): Manual corrections and the mobile-recording speaker-detection caveat.
- [Fireflies API](https://docs.fireflies.ai/introduction): GraphQL authentication, user/admin scope, available meeting data, and current Super Summary/Custom Apps gaps.
- [Fireflies MCP tools](https://docs.fireflies.ai/mcp-tools/overview): Remote MCP authentication, full meeting-data access, read/write tools, and experimental-tool status.
- [Fireflies AI credits](https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms): Workspace-pooled credit allowances, non-seat scaling, and add-on behavior.
- [Fireflies Tasks Feed](https://guide.fireflies.ai/articles/1574234155-learn-about-the-tasks-feed): Automatic task generation and assignment, all-team task views, completion, reassignment, and project-tool handoff.
- [Fireflies Linear integration](https://guide.fireflies.ai/articles/8360629677-how-to-integrate-linear-with-fireflies): Automatic issue creation, project and status routing, assigned-task filtering, and meeting-rule conditions.
- [Fireflies integration directory](https://fireflies.ai/integrations): Current first-party directory advertising 100+ integrations across CRM, project, collaboration, storage, and other categories.
- [Fireflies Rules Engine](https://guide.fireflies.ai/articles/4608292950-learn-about-the-rules-engine-feature): Enterprise conditions and actions for routing, automatic sharing, privacy enforcement, and deletion.
- [Fireflies recap privacy defaults](https://guide.fireflies.ai/articles/5319481450-how-to-configure-privacy-settings-for-your-meeting-recaps): Default teammates-and-link visibility, narrower audience choices, and retroactive privacy changes.
- [Fireflies data safety](https://guide.fireflies.ai/articles/2154538358-policy-on-keeping-information-safe): No-training and third-party zero-retention commitments plus governance controls.
- [Fireflies compliance recording modes](https://guide.fireflies.ai/articles/3598930706-set-up-transcript-only-mode-for-compliance): Full-record, text-only, summary-only, and summary-plus-audio retention modes.
- [Fireflies Enterprise controls](https://guide.fireflies.ai/articles/4771323041-learn-about-fireflies-enterprise-plan): SSO, SCIM, private storage, retention, and Super Admin access behavior.

### Zoom AI and ZoomMate sources

- [Zoom AI and ZoomMate overview](https://www.zoom.com/en/products/ai-assistant/): Current ZoomMate, My Notes, free allowance, agentic workflow, credit, and connected-source capabilities.
- [Zoom AI and ZoomMate transition](https://www.zoom.com/en/blog/zoom-ai-companion-zoommate/): Retirement of the AI Companion feature brand, continued built-in Zoom AI, and ZoomMate as the separate agentic product.
- [Zoom AI and My Notes pricing](https://zoom.us/pricing/aic): Basic allowances, paid Workplace inclusion, My Notes, ZoomMate licensing, and AI-credit packaging.
- [Zoom third-party meeting support](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080354): Google Meet/Teams calendar requirements, visible bot, and paid-plan eligibility.
- [Zoom agentic AI announcement](https://news.zoom.com/zooms-new-agentic-ai-capabilities-supercharge-focus-and-productivity/): February 2026 My Notes, mobile voice recorder, third-party, and workflow expansion.
- [Zoom My Notes mobile](https://news.zoom.com/my-notes-on-mobile/): May 2026 in-person capture, privacy, sync, and sharing destinations.
- [Zoom My Notes help](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083849): Desktop/mobile requirements, third-party mobile limits, recording defaults, privacy, transcript, and sharing behavior.
- [Zoom Voice Recorder](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080794): Mobile in-person audio, transcript, summary, speaker-name editing, language scope, and account requirements.
- [Zoom Smart Name Tags](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0082489): Admin-controlled voice-profile enrollment and automatic naming in Voice Recorder transcripts.
- [Zoom Tasks](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0078289): AI task recommendations from meetings and calls, acceptance flow, assignment, source grouping, completion, due dates, priorities, and generated execution steps.
- [Zoom My Notes API](https://developers.zoom.us/docs/my-notes/): Programmatic access to My Notes content, transcripts, action items, and external workflows.
- [Zoom meeting APIs](https://developers.zoom.us/docs/api/meetings/): Meeting-summary, recording, transcript, and AI Companion controls and scopes.
- [Zoom remote MCP servers](https://developers.zoom.us/docs/mcp/servers/): Product-specific remote MCP endpoints, OAuth, rate limits, and supported interaction model.
- [Zoom for Claude connector](https://developers.zoom.us/docs/mcp/plug-ins-and-connectors/claude-connector/): Meeting search plus summaries, recordings, transcripts, playback links, next steps, My Notes, chat, and Canvas access.
- [Zoom meeting-summary settings](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057960): Account and group defaults for automatically sharing meeting summaries with hosts and invitees.
- [Zoom AI Companion security and privacy](https://library.zoom.com/ai/ai-whitepaper): No-training commitment, model-provider routing, regional processing, temporary retention, and zero-retention options.