# Gong vs Fireflies: pricing, features, and which is better > Gong and Fireflies.ai compared across pricing, capture, speaker labels, recordings, notes, sharing, automations, integrations, AI-agent access, and administration. - Canonical HTML: https://circleback.ai/compare/gong-vs-fireflies-ai - Structured JSON: https://circleback.ai/compare/gong-vs-fireflies-ai.json - Comparison directory: https://circleback.ai/compare - Language: en-US - Editorial perspective: Neutral competitor comparison. Circleback appears only as a clearly labeled third option. ## Short answer Gong goes further on deal inspection, forecasting, and manager coaching. Fireflies costs less, captures in more ways, and puts more emphasis on live help and integrations. The useful buying test is to run both products on the same external call, internal planning session, and noisy in-person meeting. Compare the result, the sharing defaults, and the work that still has to happen by hand. ## Gong at a glance Gong captures customer interactions and turns them into sales coaching, deal intelligence, pipeline inspection, forecasting, and engagement workflows. It is much more than a note taker—and that is both its superpower and its cost. **Best for:** Mature go-to-market organizations that want rep coaching, deal inspection, pipeline forecasting, conversation intelligence, and sales engagement in one suite. **Less ideal for:** A whole company looking for a light, shared memory across engineering, product, recruiting, leadership, and internal conversations. **Price:** Custom quote: per-user licenses plus a platform fee Gong does not publish a self-serve price. Its pricing page says cost combines a per-user license with a platform fee, and capabilities such as Forecast, Engage, Enable, and Data Cloud are organized as additional packages. **Free option:** No self-serve free plan or free trial is advertised; request a demo and quote. ### Gong strengths - Mature sales coaching, call libraries, scorecards, deal inspection, pipeline analytics, and forecasting workflows. - Captures calls, meetings, and email in a customer-account context designed for revenue teams. - Native Zoom recording avoids a Gong bot for eligible company-hosted Zoom calls, while iOS and Android cover face-to-face conversations. - A mature public API, data exports, and a new MCP server give engineering and AI tools useful access to Gong’s revenue context. - Gong Engage has a mature sales to-do system with AI-recommended follow-ups, due dates, completion state, rep and manager views, and direct email or call execution. ### Gong tradeoffs - Pricing is opaque and includes a platform fee; important workflows are split across packages. - Its data model, vocabulary, rollout, and analytics are sales-first, which can create another silo for non-GTM teams. - It is a substantial platform to administer when the actual need is meeting notes, shared context, and reliable follow-through rather than revenue operations. - Standard retention is the shorter of three years or the customer term, but calls placed in the company library are excluded. Shortening retention can also reduce the history behind Gong insights. - The new MCP server is useful but narrow and read-only: it answers questions about one account or deal and generates briefs rather than returning raw transcripts. MCP and some AI APIs also consume a shared pool of Gong credits. - Gong’s meeting-follow-up to-dos require the separately packaged Engage product, are fully supported only in English, and auto-dismiss after seven days if no other completion rule fires. ### Choose Gong when - Forecasting, rep coaching, and deal inspection are the center of the buying decision. - Your organization wants a full revenue platform and can support an enterprise rollout. - Sales leaders need opinionated analytics and manager workflows, not just searchable conversation context. ## Fireflies.ai at a glance Fireflies is one of the broadest meeting assistants: bot, desktop, mobile, integrations, search, API, and live or sales assistance. The nuanced bit is that its capture modes are not equivalent—bot-free desktop gives up recordings, named speakers, and Sales Assist. **Best for:** Teams that prioritize a large integration catalog, live assistance, sales workflows, flexible bot/desktop/mobile capture, and competitive pricing. **Less ideal for:** Teams that expect bot-free capture to preserve the same media, speaker fidelity, and sales intelligence as the bot experience. **Price:** Free; Pro from $10/user/month annually Prices are per user/month: Pro is $10 with annual billing or $18 month-to-month; Business is $19 or $29; Enterprise is $39 with annual billing. Storage, AI credits, video, advanced integrations, and governance differ by plan. **Free option:** Yes. Unlimited transcription requires both Auto-join and Share-all; otherwise initial transcription credits, storage limits, and plan-gated summaries or AI features apply. ### Fireflies.ai strengths - Bot, bot-free macOS/Windows, iOS/Android, uploads, and supported native meeting SDK paths. - A large integration catalog, public API, webhooks, remote MCP, AI apps, live assistance, and Sales Assist. - Automatically generated and assigned action items live in a team-wide task feed and can flow into tools such as Linear, Asana, Monday.com, and Microsoft Planner. - Competitive pricing and 100+ language claims make it accessible to distributed teams. - Meeting content is not used to train internal or external AI models, and compliance modes can retain the full record, text only, summary only, or summary plus audio. ### Fireflies.ai tradeoffs - Bot-free desktop mode stores no audio/video, labels speakers generically, and cannot run Sales Assist. - Fireflies says mobile recordings often do not auto-detect speakers, so in-person transcripts may need manual speaker relabeling. - The Google Meet SDK bot-free path asks attendees for approval, so “bot-free” does not always mean invisible or frictionless. - The advertised unlimited free transcription is conditional: users must enable both automatic bot joining and automatic sharing with every participant. Teams choosing tighter defaults fall back to a small transcription-credit allowance. - Meeting recaps default to workspace-wide access plus anyone with the link. Admins can enforce safer defaults and Enterprise rules can protect sensitive categories, but teams should configure this before broad rollout. - Two current Fireflies help articles disagree on whether Free includes 400 or 800 stored minutes, so confirm the live limit before relying on long-term free storage. - Advanced AI features use workspace-pooled credits that do not increase with seat count, so heavier teams may need a paid credit add-on. - The GraphQL API exposes transcripts and core meeting data but not Super Summaries or Custom Apps output. - The MCP server is much richer than the older API-only story, but some advanced search and fetch tools are still marked experimental, and data sent to an external AI no longer receives Fireflies’ zero-data-retention guarantee. - Company relationship context and general-purpose native automations are less cohesive than the sheer integration count suggests. ### Choose Fireflies.ai when - A large integration catalog and live assistance are high priorities. - You are happy to use the Fireflies bot when you need recordings, named speakers, and Sales Assist. - You want mobile and desktop capture at a lower entry price than many competitors. ## Feature comparison | What matters | Gong | Fireflies.ai | | --- | --- | --- | | Capture options | Broad support — Meeting bot, native Zoom recording, telephony, and mobile capture. Gong captures supported web meetings, calls, and email. Eligible company-hosted Zoom calls can use Zoom-native recording with no Gong bot; other web-conferencing paths generally use the bot. Its mobile app records scheduled or ad-hoc face-to-face conversations. | Broad support — Bot, bot-free desktop, mobile, and SDK-based capture. Fireflies has unusually broad capture. The modes differ: desktop bot-free capture works across apps but drops stored media and named speaker labels; the bot preserves the richer meeting record. | | Desktop and mobile | Available with limits — Web plus iOS and Android; sales workflows are cloud-first. Mobile apps support recording and review. Gong is primarily an enterprise web platform rather than a general-purpose botless desktop recorder; only its Zoom integration offers native provider recording without the Gong bot. | Broad support — Web, macOS, Windows, iOS, and Android. Desktop supports system-audio recording and live assistance. Mobile supports in-person recording, reviewing meetings, search, sharing, and tasks. | | In-person capture and speaker labels | Available with limits — Mobile face-to-face audio recording. iOS and Android can capture scheduled or ad-hoc room meetings. Gong separates speakers, but same-room voices may appear as room-name Speaker 1, Speaker 2, and so on until someone edits them; noisy rooms can reduce quality. | Broad support — Mobile and desktop room capture. iOS and Android can capture in-person conversations. Fireflies documents that mobile recordings often do not auto-detect speakers, so names may need manual correction. Bot-free desktop can also hear room/system audio, with its own media and generic-label caveats. | | Recordings, playback, and clips | Broad support — Rich call playback, libraries, snippets, and coaching review. Recording review is a core Gong workflow, with synchronized transcript, comments, snippets, libraries, trackers, and manager coaching tools. | Available with limits — Bot mode saves AV; bot-free desktop saves neither. This is the key evaluation detail: bot meetings can preserve audio/video and named speakers, while desktop bot-free mode produces notes/transcript without recording files and uses Speaker 1/Speaker 2 labels. | | Notes, action items, and search | Broad support — Sales summaries, next steps, account search, and conversation intelligence. Gong excels at finding deal moments, objections, topics, rep behaviors, and next steps. With Engage, recommended meeting follow-ups become due-dated to-dos that can be completed, dismissed, reviewed by managers, and acted on through email or calls. A recommendation can auto-dismiss after seven days if no other completion rule fires. The experience is optimized around customer and revenue questions rather than general company knowledge. | Broad support — Notes, search, and a workspace-wide assigned task feed. Fireflies offers strong meeting search and multiple AI surfaces. It automatically creates and assigns meeting tasks, lets teams manage all accessible tasks in one feed, and can turn action items into trackable work in several project tools. Usage credits and plan gates still apply to advanced AI apps and assistant capabilities. | | People, companies, and context | Broad support — Deep account and deal history for GTM teams. Calls, meetings, and email roll into account and deal context. This is powerful for revenue work but is not positioned as a shared memory for every internal and external company conversation. | Available with limits — Meeting channels and cross-meeting search. The meeting library is searchable and collaborative, but the product is less centered on a unified relationship timeline combining meetings, email, calendar, people, and companies. | | Automatic sharing and workspace defaults | Available with limits — Permissioned call, snippet, and folder sharing. Calls and snippets can be shared internally or externally, and shared folders can grant access to every call they contain. Gong documents automatic capture rules, while post-meeting distribution centers on direct shares, folders, teams, accounts, and coaching libraries. | Broad support — Enterprise rules can auto-route, share, and enforce privacy. Enterprise admins can match meeting title, host, participants, or internal/external type, then route to a channel, share with users or teams, or enforce privacy. This is genuinely strong automation. The default recap visibility is broader than many buyers expect—teammates plus anyone holding the link—so configure the workspace default deliberately. | | Automations | Broad support — Purpose-built revenue workflows and engagement sequences. Gong automates CRM activity, deal signals, alerts, coaching, and sales engagement. Engage flows and AI-recommended to-dos centralize rep work and let managers inspect team queues. It is highly capable inside revenue operations, but this task system is package-gated and less open-ended for arbitrary company workflows. | Broad support — Meeting rules, AI apps, CRM workflows, and automatic task handoff. Fireflies can automatically create and assign tasks, then route them to Linear, Asana, Monday.com, Planner, Salesforce, and other systems with meeting filters on eligible plans. It also supports specialized AI apps. The experience spans several feature systems rather than one simple general condition/action canvas. | | Integrations | Broad support — Deep CRM, calendar, conferencing, and sales-stack integrations. The integration strategy is strong where revenue teams live: CRMs, dialers, calendars, meeting platforms, and sales engagement systems. | Broad support — 100+ integrations plus Zapier and API. Breadth is a major advantage across CRM, collaboration, storage, dialers, and productivity tools. Verify the plan required for each connector and direction of sync. | | API, MCP, CLI, and data portability | Broad support — Mature APIs, exports, data cloud, and a focused MCP server. Gong exposes calls, full speaker-segmented transcripts, users, CRM-linked objects, exports, and data-warehouse tables. Its 2026 MCP server supports personal or organization-wide authorization for ChatGPT, Claude, Copilot, and custom agents, but is read-only and limited to account/deal questions and generated briefs—not raw meeting retrieval. Those MCP tools and some AI APIs consume Gong credits. There is no documented first-party CLI. | Broad support — GraphQL API, webhooks, and a rich remote MCP server. Fireflies exposes transcripts and core meeting data through GraphQL plus webhooks for custom integrations. Its OAuth or API-key remote MCP server can retrieve full transcripts, summaries, action items, active meetings, analytics, soundbites, channels, and user data; it can also share, rename, organize, and clip meetings. Some advanced search and fetch tools remain experimental. Super Summary and Custom Apps data are still absent from the documented GraphQL API, and content passed into an external AI follows that provider’s retention terms. | | Security, privacy, and admin | Broad support — Mature enterprise administration and governance. Gong supports large deployments, granular access, SSO/SCIM, retention configuration, deletion, and compliance workflows. Standard retention is the shorter of three years or the customer term and data is deleted 30 days after the relationship ends; company-library calls sit outside the standard rule. | Broad support — Business and Enterprise governance. Enterprise adds SSO/SCIM, Rules Engine governance, custom retention, and private storage. Its Super Admin role can access every workspace meeting, including “Only Me” content—useful for compliance, but a material privacy-policy decision. Fireflies says meeting content is never used for internal or external model training. | | Languages | Broad support — More than 70 languages; some AI features remain English-only. Gong documents more than 70 transcription languages plus AI translation. Email labels, red-flag alerts, Gong-recommended to-dos, and example-based smart trackers are still English-only, so global teams should verify the exact workflow rather than relying on the headline count. | Broad support — 100+ languages advertised. Fireflies advertises broad transcription coverage. Real-world speaker separation and accuracy still depend on capture mode, room acoustics, accents, and vocabulary. | Ratings describe documented breadth rather than overall product quality: - **Broad support:** Broad native support across the product or relevant paid plans. - **Available with limits:** Documented support with meaningful scope, mode, or plan limits. - **Narrow or indirect:** Narrow, indirect, beta, or substantially plan-gated support. - **Not documented:** No current first-party documentation for a native option. ## Detailed analysis ### Capture options **Both products document broad support for capture options, with different scope and plan limits.** **Gong:** Meeting bot, native Zoom recording, telephony, and mobile capture. Gong captures supported web meetings, calls, and email. Eligible company-hosted Zoom calls can use Zoom-native recording with no Gong bot; other web-conferencing paths generally use the bot. Its mobile app records scheduled or ad-hoc face-to-face conversations. Evidence: [Gong web-conferencing capture](https://help.gong.io/docs/web-conferencing-integrations), [Gong mobile recording](https://help.gong.io/docs/record-meetings-on-mobile). **Fireflies.ai:** Bot, bot-free desktop, mobile, and SDK-based capture. Fireflies has unusually broad capture. The modes differ: desktop bot-free capture works across apps but drops stored media and named speaker labels; the bot preserves the richer meeting record. Evidence: [Fireflies bot-free desktop recording](https://guide.fireflies.ai/articles/6666374717-how-to-record-meetings-without-a-bot-on-the-fireflies-desktop-app), [Fireflies desktop app](https://guide.fireflies.ai/articles/1208704416-getting-started-with-the-fireflies-desktop-app). ### Desktop and mobile **Fireflies has broader documented support for desktop and mobile.** **Gong:** Web plus iOS and Android; sales workflows are cloud-first. Mobile apps support recording and review. Gong is primarily an enterprise web platform rather than a general-purpose botless desktop recorder; only its Zoom integration offers native provider recording without the Gong bot. Evidence: [Gong web-conferencing capture](https://help.gong.io/docs/web-conferencing-integrations), [Gong mobile recording](https://help.gong.io/docs/record-meetings-on-mobile). **Fireflies.ai:** Web, macOS, Windows, iOS, and Android. Desktop supports system-audio recording and live assistance. Mobile supports in-person recording, reviewing meetings, search, sharing, and tasks. Evidence: [Fireflies desktop app](https://guide.fireflies.ai/articles/1208704416-getting-started-with-the-fireflies-desktop-app), [Fireflies mobile app](https://guide.fireflies.ai/articles/8937818258-learn-about-fireflies-mobile-app). ### In-person capture and speaker labels **Fireflies has broader documented support for in-person capture and speaker labels.** **Gong:** Mobile face-to-face audio recording. iOS and Android can capture scheduled or ad-hoc room meetings. Gong separates speakers, but same-room voices may appear as room-name Speaker 1, Speaker 2, and so on until someone edits them; noisy rooms can reduce quality. Evidence: [Gong mobile recording](https://help.gong.io/docs/record-meetings-on-mobile), [Gong speaker identification](https://help.gong.io/docs/how-gong-identifies-speakers). **Fireflies.ai:** Mobile and desktop room capture. iOS and Android can capture in-person conversations. Fireflies documents that mobile recordings often do not auto-detect speakers, so names may need manual correction. Bot-free desktop can also hear room/system audio, with its own media and generic-label caveats. Evidence: [Fireflies mobile app](https://guide.fireflies.ai/articles/8937818258-learn-about-fireflies-mobile-app), [Fireflies speaker labels](https://guide.fireflies.ai/articles/4994477228-how-to-edit-speaker-labels-or-names-in-a-transcript). ### Recordings, playback, and clips **Gong has broader documented support for recordings, playback, and clips.** **Gong:** Rich call playback, libraries, snippets, and coaching review. Recording review is a core Gong workflow, with synchronized transcript, comments, snippets, libraries, trackers, and manager coaching tools. Evidence: [Gong plans and seats](https://help.gong.io/docs/plans-and-seats), [Gong data retention](https://help.gong.io/docs/data-retention-policy). **Fireflies.ai:** Bot mode saves AV; bot-free desktop saves neither. This is the key evaluation detail: bot meetings can preserve audio/video and named speakers, while desktop bot-free mode produces notes/transcript without recording files and uses Speaker 1/Speaker 2 labels. Evidence: [Fireflies bot-free desktop recording](https://guide.fireflies.ai/articles/6666374717-how-to-record-meetings-without-a-bot-on-the-fireflies-desktop-app). ### Notes, action items, and search **Both products document broad support for notes, action items, and search, with different scope and plan limits.** **Gong:** Sales summaries, next steps, account search, and conversation intelligence. Gong excels at finding deal moments, objections, topics, rep behaviors, and next steps. With Engage, recommended meeting follow-ups become due-dated to-dos that can be completed, dismissed, reviewed by managers, and acted on through email or calls. A recommendation can auto-dismiss after seven days if no other completion rule fires. The experience is optimized around customer and revenue questions rather than general company knowledge. Evidence: [Gong plans and seats](https://help.gong.io/docs/plans-and-seats), [Gong recommended to-dos](https://help.gong.io/docs/gong-recommended-to-dos), [Gong team to-do management](https://help.gong.io/docs/working-with-todos). **Fireflies.ai:** Notes, search, and a workspace-wide assigned task feed. Fireflies offers strong meeting search and multiple AI surfaces. It automatically creates and assigns meeting tasks, lets teams manage all accessible tasks in one feed, and can turn action items into trackable work in several project tools. Usage credits and plan gates still apply to advanced AI apps and assistant capabilities. Evidence: [Fireflies pricing guide](https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans), [Fireflies AI credits](https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms), [Fireflies Tasks Feed](https://guide.fireflies.ai/articles/1574234155-learn-about-the-tasks-feed). ### People, companies, and context **Gong has broader documented support for people, companies, and context.** **Gong:** Deep account and deal history for GTM teams. Calls, meetings, and email roll into account and deal context. This is powerful for revenue work but is not positioned as a shared memory for every internal and external company conversation. Evidence: [Gong plans and seats](https://help.gong.io/docs/plans-and-seats). **Fireflies.ai:** Meeting channels and cross-meeting search. The meeting library is searchable and collaborative, but the product is less centered on a unified relationship timeline combining meetings, email, calendar, people, and companies. Evidence: [Fireflies pricing guide](https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans). ### Automatic sharing and workspace defaults **Fireflies has broader documented support for automatic sharing and workspace defaults.** **Gong:** Permissioned call, snippet, and folder sharing. Calls and snippets can be shared internally or externally, and shared folders can grant access to every call they contain. Gong documents automatic capture rules, while post-meeting distribution centers on direct shares, folders, teams, accounts, and coaching libraries. Evidence: [Gong call and folder sharing](https://help.gong.io/docs/enable-call-and-folder-sharing). **Fireflies.ai:** Enterprise rules can auto-route, share, and enforce privacy. Enterprise admins can match meeting title, host, participants, or internal/external type, then route to a channel, share with users or teams, or enforce privacy. This is genuinely strong automation. The default recap visibility is broader than many buyers expect—teammates plus anyone holding the link—so configure the workspace default deliberately. Evidence: [Fireflies Rules Engine](https://guide.fireflies.ai/articles/4608292950-learn-about-the-rules-engine-feature), [Fireflies recap privacy defaults](https://guide.fireflies.ai/articles/5319481450-how-to-configure-privacy-settings-for-your-meeting-recaps). ### Automations **Both products document broad support for automations, with different scope and plan limits.** **Gong:** Purpose-built revenue workflows and engagement sequences. Gong automates CRM activity, deal signals, alerts, coaching, and sales engagement. Engage flows and AI-recommended to-dos centralize rep work and let managers inspect team queues. It is highly capable inside revenue operations, but this task system is package-gated and less open-ended for arbitrary company workflows. Evidence: [Gong automation rules](https://help.gong.io/docs/introduction-to-automation-rules), [Gong recommended to-dos](https://help.gong.io/docs/gong-recommended-to-dos), [Gong team to-do management](https://help.gong.io/docs/working-with-todos). **Fireflies.ai:** Meeting rules, AI apps, CRM workflows, and automatic task handoff. Fireflies can automatically create and assign tasks, then route them to Linear, Asana, Monday.com, Planner, Salesforce, and other systems with meeting filters on eligible plans. It also supports specialized AI apps. The experience spans several feature systems rather than one simple general condition/action canvas. Evidence: [Fireflies Rules Engine](https://guide.fireflies.ai/articles/4608292950-learn-about-the-rules-engine-feature), [Fireflies pricing guide](https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans), [Fireflies Tasks Feed](https://guide.fireflies.ai/articles/1574234155-learn-about-the-tasks-feed), [Fireflies Linear integration](https://guide.fireflies.ai/articles/8360629677-how-to-integrate-linear-with-fireflies). ### Integrations **Both products document broad support for integrations, with different scope and plan limits.** **Gong:** Deep CRM, calendar, conferencing, and sales-stack integrations. The integration strategy is strong where revenue teams live: CRMs, dialers, calendars, meeting platforms, and sales engagement systems. Evidence: [Gong plans and seats](https://help.gong.io/docs/plans-and-seats). **Fireflies.ai:** 100+ integrations plus Zapier and API. Breadth is a major advantage across CRM, collaboration, storage, dialers, and productivity tools. Verify the plan required for each connector and direction of sync. Evidence: [Fireflies integration directory](https://fireflies.ai/integrations), [Fireflies Linear integration](https://guide.fireflies.ai/articles/8360629677-how-to-integrate-linear-with-fireflies). ### API, MCP, CLI, and data portability **Both products document broad support for API, MCP, CLI, and data portability, with different scope and plan limits.** **Gong:** Mature APIs, exports, data cloud, and a focused MCP server. Gong exposes calls, full speaker-segmented transcripts, users, CRM-linked objects, exports, and data-warehouse tables. Its 2026 MCP server supports personal or organization-wide authorization for ChatGPT, Claude, Copilot, and custom agents, but is read-only and limited to account/deal questions and generated briefs—not raw meeting retrieval. Those MCP tools and some AI APIs consume Gong credits. There is no documented first-party CLI. Evidence: [Gong transcript API](https://help.gong.io/apidocs/retrieve-transcripts-of-calls-by-date-or-callids-v2callstranscript-2), [Gong API overview](https://help.gong.io/docs/what-the-gong-api-provides), [Gong MCP server](https://help.gong.io/docs/about-gong-mcp-server), [Gong MCP setup](https://help.gong.io/docs/create-an-integration-to-connect-to-the-mcp-server), [Gong AI credits](https://help.gong.io/docs/about-gong-credits), [Gong transcript downloads](https://help.gong.io/docs/view-a-call-transcript), [Gong media downloads](https://help.gong.io/docs/download-a-call-or-snippet). **Fireflies.ai:** GraphQL API, webhooks, and a rich remote MCP server. Fireflies exposes transcripts and core meeting data through GraphQL plus webhooks for custom integrations. Its OAuth or API-key remote MCP server can retrieve full transcripts, summaries, action items, active meetings, analytics, soundbites, channels, and user data; it can also share, rename, organize, and clip meetings. Some advanced search and fetch tools remain experimental. Super Summary and Custom Apps data are still absent from the documented GraphQL API, and content passed into an external AI follows that provider’s retention terms. Evidence: [Fireflies API](https://docs.fireflies.ai/introduction), [Fireflies MCP tools](https://docs.fireflies.ai/mcp-tools/overview). ### Security, privacy, and admin **Both products document broad support for security, privacy, and admin, with different scope and plan limits.** **Gong:** Mature enterprise administration and governance. Gong supports large deployments, granular access, SSO/SCIM, retention configuration, deletion, and compliance workflows. Standard retention is the shorter of three years or the customer term and data is deleted 30 days after the relationship ends; company-library calls sit outside the standard rule. Evidence: [Gong plans and seats](https://help.gong.io/docs/plans-and-seats), [Gong data retention](https://help.gong.io/docs/data-retention-policy). **Fireflies.ai:** Business and Enterprise governance. Enterprise adds SSO/SCIM, Rules Engine governance, custom retention, and private storage. Its Super Admin role can access every workspace meeting, including “Only Me” content—useful for compliance, but a material privacy-policy decision. Fireflies says meeting content is never used for internal or external model training. Evidence: [Fireflies pricing guide](https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans), [Fireflies storage limits](https://guide.fireflies.ai/articles/4777633252-learn-about-meeting-storage-limits), [Fireflies Rules Engine](https://guide.fireflies.ai/articles/4608292950-learn-about-the-rules-engine-feature), [Fireflies data safety](https://guide.fireflies.ai/articles/2154538358-policy-on-keeping-information-safe), [Fireflies compliance recording modes](https://guide.fireflies.ai/articles/3598930706-set-up-transcript-only-mode-for-compliance), [Fireflies Enterprise controls](https://guide.fireflies.ai/articles/4771323041-learn-about-fireflies-enterprise-plan). ### Languages **Both products document broad support for languages, with different scope and plan limits.** **Gong:** More than 70 languages; some AI features remain English-only. Gong documents more than 70 transcription languages plus AI translation. Email labels, red-flag alerts, Gong-recommended to-dos, and example-based smart trackers are still English-only, so global teams should verify the exact workflow rather than relying on the headline count. Evidence: [Gong language support](https://help.gong.io/docs/what-languages-are-supported-in-gong). **Fireflies.ai:** 100+ languages advertised. Fireflies advertises broad transcription coverage. Real-world speaker separation and accuracy still depend on capture mode, room acoustics, accents, and vocabulary. Evidence: [Fireflies pricing guide](https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans). ## A third option to consider: Circleback Circleback turns online meetings, in-person conversations, and imported calls into one shared company memory. Record with a bot, with the botless desktop app, from an iPhone or Android phone, or on Apple Watch. Every route produces the same speaker-labeled record, detailed notes designed to stand alone, and automatically assigned action items. Sharing rules and automations carry the useful parts into the teams and tools that need them. Circleback is built for people and AI agents: the complete meeting record available to a person is also available programmatically through its API, MCP, and CLI. Circleback can also search connected apps and take action in them. It is built for people and AI agents: the same complete meeting data available to a person is available programmatically to ChatGPT, Claude, other agents, and internal tools through the API, MCP, and CLI. Free; Pro from $15/user/month annually; Business from $25/user/month annually; Enterprise $35/user/month, billed annually. ## Frequently asked questions ### Which is better: Gong or Fireflies.ai? Gong goes further on deal inspection, forecasting, and manager coaching. Fireflies costs less, captures in more ways, and puts more emphasis on live help and integrations. ### Which is less expensive, Gong or Fireflies.ai? Gong: Custom quote: per-user licenses plus a platform fee. Fireflies.ai: Free; Pro from $10/user/month annually. Compare the paid seats, included usage, recording access, and admin features you actually need. ### Can Gong and Fireflies.ai record without a bot? Gong: Meeting bot, native Zoom recording, telephony, and mobile capture. Fireflies.ai: Bot, bot-free desktop, mobile, and SDK-based capture. The useful check is whether your required capture mode keeps video, a recording, and speaker names. ### Which is better for a whole company? First ask who gets each note automatically; otherwise useful context stays with the recorder. Then compare permissions, retention, and enforced defaults. Gong: Permissioned call, snippet, and folder sharing. Fireflies: Enterprise rules can auto-route, share, and enforce privacy. ### Can I access and move the full meeting data? Gong: Mature APIs, exports, data cloud, and a focused MCP server. Fireflies: GraphQL API, webhooks, and a rich remote MCP server. Check the selected plan, authentication model, transcript scope, export format, and retention window for the workflow you need. ### How was this comparison researched? We use first-party pricing pages, product pages, help docs, and release notes for both products. The sources are linked below. ## Methodology Circleback reviews first-party pricing pages, product pages, help docs, and release notes. Prices and capabilities move, so check the linked sources when a detail is important to your decision. Every feature dimension links to the exact first-party documents used for that claim. Ratings describe documented breadth, not an overall score or winner. This page is a neutral competitor-to-competitor comparison. There are no paid placements or affiliate rankings. ## First-party sources ### Gong sources - [Gong pricing](https://www.gong.io/pricing): Custom pricing structure, per-user licenses, platform fee, and package model. - [Gong web-conferencing capture](https://help.gong.io/docs/web-conferencing-integrations): Bot capture across providers and native bot-free recording for eligible Zoom meetings. - [Gong transcript API](https://help.gong.io/apidocs/retrieve-transcripts-of-calls-by-date-or-callids-v2callstranscript-2): Documented call-transcript endpoint, pagination, filters, and authorization scope. - [Gong API overview](https://help.gong.io/docs/what-the-gong-api-provides): Calls, full transcripts, analyzed conversation data, users, activity, and CRM-linked API capabilities. - [Gong MCP server](https://help.gong.io/docs/about-gong-mcp-server): Read-only account/deal questions and brief generation for external AI clients. - [Gong MCP setup](https://help.gong.io/docs/create-an-integration-to-connect-to-the-mcp-server): Paid-seat requirement, personal or shared authorization, OAuth setup, and official MCP endpoint. - [Gong AI credits](https://help.gong.io/docs/about-gong-credits): Shared annual credit pool and consumption behavior for MCP, AI APIs, and continuous AI processing. - [Gong transcript downloads](https://help.gong.io/docs/view-a-call-transcript): Per-call transcript download and synchronized transcript behavior. - [Gong media downloads](https://help.gong.io/docs/download-a-call-or-snippet): Permissioned audio, video, and snippet downloads on any Gong plan. - [Gong plans and seats](https://help.gong.io/docs/plans-and-seats): Foundation platform and Enable, Forecast, Engage, and Data Cloud packages. - [Gong mobile recording](https://help.gong.io/docs/record-meetings-on-mobile): iOS and Android in-person recording behavior and quality considerations. - [Gong speaker identification](https://help.gong.io/docs/how-gong-identifies-speakers): Speaker separation, same-room generic labels, platform behavior, and optional voice identification. - [Gong data retention](https://help.gong.io/docs/data-retention-policy): Standard and custom retention behavior. - [Gong language support](https://help.gong.io/docs/what-languages-are-supported-in-gong): More than 70 transcription languages, AI translation, and the AI capabilities that remain English-only. - [Gong call and folder sharing](https://help.gong.io/docs/enable-call-and-folder-sharing): Company permissions for external call sharing and internal shared folders. - [Gong automation rules](https://help.gong.io/docs/introduction-to-automation-rules): Plan availability, supported triggers and actions, and future-only rule application. - [Gong recommended to-dos](https://help.gong.io/docs/gong-recommended-to-dos): Engage eligibility, AI meeting follow-ups, source timestamps, due dates, completion rules, seven-day expiry, and language limits. - [Gong team to-do management](https://help.gong.io/docs/working-with-todos): Personal and manager task views, filters, due dates, bulk completion, CRM context, and execution controls. ### Fireflies.ai sources - [Fireflies pricing guide](https://guide.fireflies.ai/articles/3734844560-learn-about-the-fireflies-pricing-plans): July 2026 prices and plan structure. - [Fireflies unlimited free transcripts](https://guide.fireflies.ai/articles/8632872350-how-to-get-unlimited-meeting-transcripts-on-fireflies-ai-s-free-plan): Auto-join and Share-all requirements for unlimited free transcription. - [Fireflies storage limits](https://guide.fireflies.ai/articles/4777633252-learn-about-meeting-storage-limits): Current storage limits by plan; its Free figure conflicts with an older Free-plan article. - [Fireflies bot-free desktop recording](https://guide.fireflies.ai/articles/6666374717-how-to-record-meetings-without-a-bot-on-the-fireflies-desktop-app): No AV files, generic speakers, and Sales Assist limitation. - [Fireflies desktop app](https://guide.fireflies.ai/articles/1208704416-getting-started-with-the-fireflies-desktop-app): Capture modes, Live Assist, and bot versus botless behavior. - [Fireflies mobile app](https://guide.fireflies.ai/articles/8937818258-learn-about-fireflies-mobile-app): iOS/Android in-person recording, search, sharing, and tasks. - [Fireflies speaker labels](https://guide.fireflies.ai/articles/4994477228-how-to-edit-speaker-labels-or-names-in-a-transcript): Manual corrections and the mobile-recording speaker-detection caveat. - [Fireflies API](https://docs.fireflies.ai/introduction): GraphQL authentication, user/admin scope, available meeting data, and current Super Summary/Custom Apps gaps. - [Fireflies MCP tools](https://docs.fireflies.ai/mcp-tools/overview): Remote MCP authentication, full meeting-data access, read/write tools, and experimental-tool status. - [Fireflies AI credits](https://guide.fireflies.ai/articles/9606045468-fireflies-billing-terms): Workspace-pooled credit allowances, non-seat scaling, and add-on behavior. - [Fireflies Tasks Feed](https://guide.fireflies.ai/articles/1574234155-learn-about-the-tasks-feed): Automatic task generation and assignment, all-team task views, completion, reassignment, and project-tool handoff. - [Fireflies Linear integration](https://guide.fireflies.ai/articles/8360629677-how-to-integrate-linear-with-fireflies): Automatic issue creation, project and status routing, assigned-task filtering, and meeting-rule conditions. - [Fireflies integration directory](https://fireflies.ai/integrations): Current first-party directory advertising 100+ integrations across CRM, project, collaboration, storage, and other categories. - [Fireflies Rules Engine](https://guide.fireflies.ai/articles/4608292950-learn-about-the-rules-engine-feature): Enterprise conditions and actions for routing, automatic sharing, privacy enforcement, and deletion. - [Fireflies recap privacy defaults](https://guide.fireflies.ai/articles/5319481450-how-to-configure-privacy-settings-for-your-meeting-recaps): Default teammates-and-link visibility, narrower audience choices, and retroactive privacy changes. - [Fireflies data safety](https://guide.fireflies.ai/articles/2154538358-policy-on-keeping-information-safe): No-training and third-party zero-retention commitments plus governance controls. - [Fireflies compliance recording modes](https://guide.fireflies.ai/articles/3598930706-set-up-transcript-only-mode-for-compliance): Full-record, text-only, summary-only, and summary-plus-audio retention modes. - [Fireflies Enterprise controls](https://guide.fireflies.ai/articles/4771323041-learn-about-fireflies-enterprise-plan): SSO, SCIM, private storage, retention, and Super Admin access behavior.