{
  "@context": "https://schema.org",
  "@type": "Dataset",
  "@id": "https://circleback.ai/compare/gong-vs-read-ai#dataset",
  "schemaVersion": 4,
  "type": "SoftwareApplicationComparison",
  "slug": "gong-vs-read-ai",
  "url": "https://circleback.ai/compare/gong-vs-read-ai",
  "canonicalUrl": "https://circleback.ai/compare/gong-vs-read-ai",
  "title": "Gong vs Read AI: pricing, features, and which is better",
  "description": "Compare Gong vs Read AI on pricing, notes, action items, recordings, capture, and integrations. Source-backed research with candid tradeoffs.",
  "inLanguage": "en-US",
  "isAccessibleForFree": true,
  "representations": {
    "html": "https://circleback.ai/compare/gong-vs-read-ai",
    "markdown": "https://circleback.ai/compare/gong-vs-read-ai.md",
    "json": "https://circleback.ai/compare/gong-vs-read-ai.json",
    "describedBy": "https://circleback.ai/compare/llms.txt"
  },
  "editorialPerspective": "Neutral competitor comparison; Circleback is presented only as a labeled third option.",
  "verdict": "Gong is stronger on pipeline, deal, and rep workflows. Read AI is stronger on live engagement and sentiment signals plus search across meetings and connected work content.",
  "products": [
    {
      "id": "gong",
      "name": "Gong",
      "shortName": "Gong",
      "logoPath": "/logos/gong.svg",
      "website": "https://www.gong.io",
      "tagline": "A deep revenue-intelligence platform built for sales organizations.",
      "positioning": "Gong captures customer interactions and turns them into sales coaching, deal intelligence, pipeline inspection, forecasting, and engagement workflows. It is much more than a note taker—and that is both its superpower and its cost.",
      "bestFor": "Mature go-to-market organizations that want rep coaching, deal inspection, pipeline forecasting, conversation intelligence, and sales engagement in one suite.",
      "lessIdealFor": "A whole company looking for a light, shared memory across engineering, product, recruiting, leadership, and internal conversations.",
      "decisionSummary": {
        "fit": "Revenue forecasting, deal inspection, and rep coaching",
        "chooseFor": [
          "Sales analytics and forecasting",
          "Enterprise coaching workflows"
        ],
        "watchFor": [
          "Opaque pricing + platform fee",
          "Follow-up tasks require Engage"
        ]
      },
      "pricing": {
        "headline": "Custom quote: per-user licenses plus a platform fee",
        "detail": "Gong does not publish a self-serve price. Its pricing page says cost combines a per-user license with a platform fee, and capabilities such as Forecast, Engage, Enable, and Data Cloud are organized as additional packages.",
        "freePlan": "No self-serve free plan or free trial is advertised; request a demo and quote."
      },
      "strengths": [
        "Mature sales coaching, call libraries, scorecards, deal inspection, pipeline analytics, and forecasting workflows.",
        "Captures calls, meetings, and email in a customer-account context designed for revenue teams.",
        "Native Zoom recording avoids a Gong bot for eligible company-hosted Zoom calls, while iOS and Android cover face-to-face conversations.",
        "A mature public API, data exports, and a new MCP server give engineering and AI tools useful access to Gong’s revenue context.",
        "Gong Engage has a mature sales to-do system with AI-recommended follow-ups, due dates, completion state, rep and manager views, and direct email or call execution."
      ],
      "tradeoffs": [
        "Pricing is opaque and includes a platform fee; important workflows are split across packages.",
        "Its data model, vocabulary, rollout, and analytics are sales-first, which can create another silo for non-GTM teams.",
        "It is a substantial platform to administer when the actual need is meeting notes, shared context, and reliable follow-through rather than revenue operations.",
        "Standard retention is the shorter of three years or the customer term, but calls placed in the company library are excluded. Shortening retention can also reduce the history behind Gong insights.",
        "The new MCP server is useful but narrow and read-only: it answers questions about one account or deal and generates briefs rather than returning raw transcripts. MCP and some AI APIs also consume a shared pool of Gong credits.",
        "Gong’s meeting-follow-up to-dos require the separately packaged Engage product, are fully supported only in English, and auto-dismiss after seven days if no other completion rule fires."
      ],
      "chooseIf": [
        "Forecasting, rep coaching, and deal inspection are the center of the buying decision.",
        "Your organization wants a full revenue platform and can support an enterprise rollout.",
        "Sales leaders need opinionated analytics and manager workflows, not just searchable conversation context."
      ],
      "features": {
        "capture": {
          "summary": "Meeting bot, native Zoom recording, telephony, and mobile capture",
          "detail": "Gong captures supported web meetings, calls, and email. Eligible company-hosted Zoom calls can use Zoom-native recording with no Gong bot; other web-conferencing paths generally use the bot. Its mobile app records scheduled or ad-hoc face-to-face conversations.",
          "level": "strong"
        },
        "platforms": {
          "summary": "Web plus iOS and Android; sales workflows are cloud-first",
          "detail": "Mobile apps support recording and review. Gong is primarily an enterprise web platform rather than a general-purpose botless desktop recorder; only its Zoom integration offers native provider recording without the Gong bot.",
          "level": "available"
        },
        "inPerson": {
          "summary": "Mobile face-to-face audio recording",
          "detail": "iOS and Android can capture scheduled or ad-hoc room meetings. Gong separates speakers, but same-room voices may appear as room-name Speaker 1, Speaker 2, and so on until someone edits them; noisy rooms can reduce quality.",
          "level": "available"
        },
        "recordings": {
          "summary": "Rich call playback, libraries, snippets, and coaching review",
          "detail": "Recording review is a core Gong workflow, with synchronized transcript, comments, snippets, libraries, trackers, and manager coaching tools.",
          "level": "strong"
        },
        "notesAndSearch": {
          "summary": "Sales summaries, next steps, account search, and conversation intelligence",
          "detail": "Gong excels at finding deal moments, objections, topics, rep behaviors, and next steps. With Engage, recommended meeting follow-ups become due-dated to-dos that can be completed, dismissed, reviewed by managers, and acted on through email or calls. A recommendation can auto-dismiss after seven days if no other completion rule fires. The experience is optimized around customer and revenue questions rather than general company knowledge.",
          "level": "strong"
        },
        "companyMemory": {
          "summary": "Deep account and deal history for GTM teams",
          "detail": "Calls, meetings, and email roll into account and deal context. This is powerful for revenue work but is not positioned as a shared memory for every internal and external company conversation.",
          "level": "strong"
        },
        "sharing": {
          "summary": "Permissioned call, snippet, and folder sharing",
          "detail": "Calls and snippets can be shared internally or externally, and shared folders can grant access to every call they contain. Gong documents automatic capture rules, while post-meeting distribution centers on direct shares, folders, teams, accounts, and coaching libraries.",
          "level": "available"
        },
        "automations": {
          "summary": "Purpose-built revenue workflows and engagement sequences",
          "detail": "Gong automates CRM activity, deal signals, alerts, coaching, and sales engagement. Engage flows and AI-recommended to-dos centralize rep work and let managers inspect team queues. It is highly capable inside revenue operations, but this task system is package-gated and less open-ended for arbitrary company workflows.",
          "level": "strong"
        },
        "integrations": {
          "summary": "Deep CRM, calendar, conferencing, and sales-stack integrations",
          "detail": "The integration strategy is strong where revenue teams live: CRMs, dialers, calendars, meeting platforms, and sales engagement systems.",
          "level": "strong"
        },
        "agentsAndApi": {
          "summary": "Mature APIs, exports, data cloud, and a focused MCP server",
          "detail": "Gong exposes calls, full speaker-segmented transcripts, users, CRM-linked objects, exports, and data-warehouse tables. Its 2026 MCP server supports personal or organization-wide authorization for ChatGPT, Claude, Copilot, and custom agents, but is read-only and limited to account/deal questions and generated briefs—not raw meeting retrieval. Those MCP tools and some AI APIs consume Gong credits. There is no documented first-party CLI.",
          "level": "strong"
        },
        "admin": {
          "summary": "Mature enterprise administration and governance",
          "detail": "Gong supports large deployments, granular access, SSO/SCIM, retention configuration, deletion, and compliance workflows. Standard retention is the shorter of three years or the customer term and data is deleted 30 days after the relationship ends; company-library calls sit outside the standard rule.",
          "level": "strong"
        },
        "languages": {
          "summary": "More than 70 languages; some AI features remain English-only",
          "detail": "Gong documents more than 70 transcription languages plus AI translation. Email labels, red-flag alerts, Gong-recommended to-dos, and example-based smart trackers are still English-only, so global teams should verify the exact workflow rather than relying on the headline count.",
          "level": "strong"
        }
      },
      "sources": [
        {
          "label": "Gong pricing",
          "url": "https://www.gong.io/pricing",
          "note": "Custom pricing structure, per-user licenses, platform fee, and package model."
        },
        {
          "label": "Gong web-conferencing capture",
          "url": "https://help.gong.io/docs/web-conferencing-integrations",
          "note": "Bot capture across providers and native bot-free recording for eligible Zoom meetings."
        },
        {
          "label": "Gong transcript API",
          "url": "https://help.gong.io/apidocs/retrieve-transcripts-of-calls-by-date-or-callids-v2callstranscript-2",
          "note": "Documented call-transcript endpoint, pagination, filters, and authorization scope."
        },
        {
          "label": "Gong API overview",
          "url": "https://help.gong.io/docs/what-the-gong-api-provides",
          "note": "Calls, full transcripts, analyzed conversation data, users, activity, and CRM-linked API capabilities."
        },
        {
          "label": "Gong MCP server",
          "url": "https://help.gong.io/docs/about-gong-mcp-server",
          "note": "Read-only account/deal questions and brief generation for external AI clients."
        },
        {
          "label": "Gong MCP setup",
          "url": "https://help.gong.io/docs/create-an-integration-to-connect-to-the-mcp-server",
          "note": "Paid-seat requirement, personal or shared authorization, OAuth setup, and official MCP endpoint."
        },
        {
          "label": "Gong AI credits",
          "url": "https://help.gong.io/docs/about-gong-credits",
          "note": "Shared annual credit pool and consumption behavior for MCP, AI APIs, and continuous AI processing."
        },
        {
          "label": "Gong transcript downloads",
          "url": "https://help.gong.io/docs/view-a-call-transcript",
          "note": "Per-call transcript download and synchronized transcript behavior."
        },
        {
          "label": "Gong media downloads",
          "url": "https://help.gong.io/docs/download-a-call-or-snippet",
          "note": "Permissioned audio, video, and snippet downloads on any Gong plan."
        },
        {
          "label": "Gong plans and seats",
          "url": "https://help.gong.io/docs/plans-and-seats",
          "note": "Foundation platform and Enable, Forecast, Engage, and Data Cloud packages."
        },
        {
          "label": "Gong mobile recording",
          "url": "https://help.gong.io/docs/record-meetings-on-mobile",
          "note": "iOS and Android in-person recording behavior and quality considerations."
        },
        {
          "label": "Gong speaker identification",
          "url": "https://help.gong.io/docs/how-gong-identifies-speakers",
          "note": "Speaker separation, same-room generic labels, platform behavior, and optional voice identification."
        },
        {
          "label": "Gong data retention",
          "url": "https://help.gong.io/docs/data-retention-policy",
          "note": "Standard and custom retention behavior."
        },
        {
          "label": "Gong language support",
          "url": "https://help.gong.io/docs/what-languages-are-supported-in-gong",
          "note": "More than 70 transcription languages, AI translation, and the AI capabilities that remain English-only."
        },
        {
          "label": "Gong call and folder sharing",
          "url": "https://help.gong.io/docs/enable-call-and-folder-sharing",
          "note": "Company permissions for external call sharing and internal shared folders."
        },
        {
          "label": "Gong automation rules",
          "url": "https://help.gong.io/docs/introduction-to-automation-rules",
          "note": "Plan availability, supported triggers and actions, and future-only rule application."
        },
        {
          "label": "Gong recommended to-dos",
          "url": "https://help.gong.io/docs/gong-recommended-to-dos",
          "note": "Engage eligibility, AI meeting follow-ups, source timestamps, due dates, completion rules, seven-day expiry, and language limits."
        },
        {
          "label": "Gong team to-do management",
          "url": "https://help.gong.io/docs/working-with-todos",
          "note": "Personal and manager task views, filters, due dates, bulk completion, CRM context, and execution controls."
        }
      ]
    },
    {
      "id": "read-ai",
      "name": "Read AI",
      "shortName": "Read AI",
      "logoPath": "/marketing/comparisons/logos/read-ai.png",
      "website": "https://www.read.ai",
      "tagline": "Meeting summaries plus live engagement analytics and search across workplace content.",
      "positioning": "Read AI goes beyond notes with live engagement, sentiment, speaker metrics, Search Copilot, and access across meetings and other work sources. Its pricing looks approachable until recording playback and governance requirements push a team into Enterprise tiers.",
      "bestFor": "Teams that value live engagement/sentiment signals, speaker analytics, coaching, and a search assistant spanning multiple workplace content sources.",
      "lessIdealFor": "Teams that want recordings on ordinary plans, dislike behavioral scoring in meetings, need free viewer economics, or want simple transparent governance below Enterprise+.",
      "decisionSummary": {
        "fit": "Live engagement, sentiment, and speaker analytics",
        "chooseFor": [
          "Manager coaching signals",
          "Cross-tool workplace search"
        ],
        "watchFor": [
          "Playback requires Enterprise",
          "API/MCP beta; no static keys"
        ]
      },
      "pricing": {
        "headline": "Free for 5 meetings/month; Pro from $15/user/month annually",
        "detail": "Prices are per user/month: Pro is $15 with annual billing or $19.75 month-to-month; Enterprise is $22.50 or $29.75 and adds playback; Enterprise+ is $29.75 or $39.75 and adds advanced retention, domain, SAML, and HIPAA-related options, with a five-license minimum.",
        "freePlan": "Yes: five meetings per month."
      },
      "strengths": [
        "Distinctive live engagement, sentiment, speaker, and meeting-quality analytics.",
        "Search Copilot reaches beyond meetings into connected email, messaging, and document sources.",
        "Automatic recaps and recurring-meeting pre-reads can carry action items and open questions into email, Slack, or Teams.",
        "Current macOS/Windows desktop plus iOS and Android in-person capture broaden the product beyond a meeting bot.",
        "Its open-beta REST API and MCP expose full speaker-labeled transcripts, summaries, actions, metrics, and recording download URLs for meetings the user can access."
      ],
      "tradeoffs": [
        "Audio/video playback requires Enterprise or Enterprise+, while lower-tier source media is deleted after the documented grace period.",
        "Advanced retention, SAML, domain controls, and HIPAA support require Enterprise+ and its license minimum.",
        "Engagement and sentiment scoring can be useful for coaching but uncomfortable or noisy for some company cultures.",
        "Workspace licensing does not offer the same free-viewer model as some competitors.",
        "The API and MCP are open beta: OAuth tokens are short-lived, static keys/client credentials are not supported, and several app features and file upload are not exposed.",
        "Read says meeting data is not used for AI training without explicit opt-in, but its Customer Experience Improvement Program is enabled on an opt-out basis for product evaluation.",
        "Simply removing a person from a workspace does not revoke their account access or transfer their reports. Admins must deactivate the account and transfer workspace-owned reports as separate offboarding steps."
      ],
      "chooseIf": [
        "Live engagement and speaker analytics are genuinely useful to your managers or facilitators.",
        "You want AI search across meetings plus connected workplace sources.",
        "You are comfortable with Enterprise pricing for playback and Enterprise+ for stronger governance."
      ],
      "features": {
        "capture": {
          "summary": "Meeting bot, macOS/Windows desktop, and mobile",
          "detail": "The assistant can join scheduled calls, while desktop records device audio without relying solely on a bot. Disclosure and opt-out flows remain part of the participant experience.",
          "level": "strong"
        },
        "platforms": {
          "summary": "Web, macOS, Windows, iOS, and Android",
          "detail": "Desktop captures device audio for online meetings. The iPhone and Android apps record in-person conversations and put their reports beside Zoom, Meet, and Teams meetings; neither mobile app can record another app or phone call using the same microphone.",
          "level": "strong"
        },
        "inPerson": {
          "summary": "iOS and Android real-time transcript and summary",
          "detail": "Both mobile apps record room conversations with a live transcript and summary. They do not capture phone calls, FaceTime, or a virtual-meeting app on the same device. In shared-room audio, distinct voices may begin as Conference Room — Speaker 1, Speaker 2, and so on; owners and editors can rename or reassign them afterward.",
          "level": "strong"
        },
        "recordings": {
          "summary": "Playback only on Enterprise and Enterprise+",
          "detail": "Pro and free users can receive notes and transcripts, but source media is not a durable playback library. Read documents a 30-day grace period before lower-tier media deletion.",
          "level": "limited"
        },
        "notesAndSearch": {
          "summary": "Summaries, action items, Search Copilot, and coaching analytics",
          "detail": "Read’s differentiated layer is live and post-meeting intelligence: engagement, sentiment, speaker stats, action items, and search across connected content. Recommendations can resurface recent work assigned to the user, but Read does not document a full workspace-wide task board with assignee and completion management comparable to dedicated action trackers.",
          "level": "strong"
        },
        "companyMemory": {
          "summary": "Cross-source Search Copilot",
          "detail": "Search can span meetings, email, messages, and documents, which is broader than a transcript library. The experience is a search layer rather than explicit relationship timelines and upcoming-event pages.",
          "level": "strong"
        },
        "sharing": {
          "summary": "Workspace-wide participant and team report access",
          "detail": "Workspace admins can set automatic report access for internal or external participants and give teams role-based access to matching reports, including retroactive access. Owners can send recaps and recurring-meeting pre-reads through email, Slack, or Teams. Participant rules use calendar invitees, including no-shows, and the owner’s settings govern each report, so teams should configure workspace controls deliberately.",
          "level": "strong"
        },
        "automations": {
          "summary": "Recaps, pre-reads, scheduled updates, and agent actions",
          "detail": "Read can send post-meeting recaps, recurring-meeting pre-reads, and scheduled topic updates, while Ask Read actions can draft and send email, create calendar events, and update HubSpot after user approval. It is more opinionated around its own agents and intelligence outputs than a general meeting trigger/condition/action canvas.",
          "level": "available"
        },
        "integrations": {
          "summary": "Calendar, conferencing, email, messaging, documents, and premium connectors",
          "detail": "Search Copilot’s cross-source coverage is a strength, although connector eligibility varies by paid plan.",
          "level": "strong"
        },
        "agentsAndApi": {
          "summary": "Open-beta REST API and MCP with full meeting reports",
          "detail": "Read’s API and remote MCP can return meeting metadata, participants, summaries, chapters, action items, topics, metrics, full speaker-labeled transcripts, and recording-download URLs. They are open beta, use browser OAuth with short-lived rotating tokens, lack service credentials and file upload, and only reach reports the user can access unless an admin enables global report access.",
          "level": "available"
        },
        "admin": {
          "summary": "Core admin on Enterprise; advanced governance on Enterprise+",
          "detail": "Retention, domain controls, SAML, and HIPAA-related capabilities are concentrated in Enterprise+. That plan currently carries a five-license minimum.",
          "level": "strong"
        },
        "languages": {
          "summary": "Read’s pricing page says 20+; its detail table says 16+",
          "detail": "Read’s current pricing page uses “20+ languages” in the Free plan card but “16+ languages” in the detailed comparison table. The coverage is useful but materially narrower on paper than competitors advertising 75 or 100+; verify the language you need rather than relying on the headline count.",
          "level": "available"
        }
      },
      "sources": [
        {
          "label": "Read AI pricing",
          "url": "https://www.read.ai/plans-pricing",
          "note": "Current meeting limits, prices, languages, playback gate, governance, and Enterprise+ minimum."
        },
        {
          "label": "Read AI desktop app",
          "url": "https://support.read.ai/hc/en-us/articles/45911611006995-How-to-Use-Read-s-Desktop-App-for-Windows-and-Mac",
          "note": "Device-audio recording and participant disclosure behavior."
        },
        {
          "label": "Read AI iPhone app",
          "url": "https://support.read.ai/hc/en-us/articles/34467337929107-Read-AI-App-for-iPhone",
          "note": "In-person real-time transcript and summary."
        },
        {
          "label": "Read AI Android app",
          "url": "https://support.read.ai/hc/en-us/articles/51863250182291-Read-AI-App-for-Android",
          "note": "Android in-person capture, live transcript and summary, and report access."
        },
        {
          "label": "Read AI mobile capture limits",
          "url": "https://support.read.ai/hc/en-us/articles/51863422605203-Can-I-use-Read-s-mobile-app-to-record-calls-from-my-phone",
          "note": "Phone-call and same-device virtual-meeting limitations across iOS and Android."
        },
        {
          "label": "Read AI speaker editing",
          "url": "https://support.read.ai/hc/en-us/articles/36169538719379-Can-I-edit-text-and-speaker-names-in-my-meeting-report",
          "note": "Generic same-room labels plus transcript-wide speaker renaming and turn reassignment."
        },
        {
          "label": "Read AI recording availability",
          "url": "https://support.read.ai/hc/en-us/articles/15107171454739-Why-can-t-I-see-recordings-in-my-report-when-I-received-a-recording-notification-in-my-meeting",
          "note": "Enterprise playback requirement and lower-plan source-media deletion."
        },
        {
          "label": "Read AI workspace sharing settings",
          "url": "https://support.read.ai/hc/en-us/articles/7962819152659-What-are-all-of-the-settings-and-permissions-available-with-Workspaces",
          "note": "Participant auto-sharing, team report access, and workspace distribution controls."
        },
        {
          "label": "Read AI report distribution",
          "url": "https://support.read.ai/hc/en-us/articles/23219401248019-How-do-I-control-meeting-report-sharing-and-distribution",
          "note": "Owner-level participant sharing, invitee behavior, email/Slack/Teams recaps, recurring-meeting pre-reads, and workspace controls."
        },
        {
          "label": "Read AI actions",
          "url": "https://support.read.ai/hc/en-us/articles/48863788829971-Using-Ask-Read-actions",
          "note": "Agent actions for HubSpot updates, approved email sending, calendar creation, and scheduled reports."
        },
        {
          "label": "Read AI API and MCP overview",
          "url": "https://support.read.ai/hc/en-us/articles/49379985941523-Read-AI-API-and-MCP-Overview",
          "note": "Open-beta scope, prerequisites, OAuth and rate-limit constraints, permissions, and current feature gaps."
        },
        {
          "label": "Read AI MCP tools",
          "url": "https://support.read.ai/hc/en-us/articles/49381158409491-MCP-Server",
          "note": "Full transcript, summary, action, metric, recording-download, agent-dispatch, and sharing tools."
        },
        {
          "label": "Read AI data handling",
          "url": "https://support.read.ai/hc/en-us/articles/52055801266579-What-Does-Read-AI-Do-With-My-Data-Read-AI",
          "note": "Storage, access, AI-training consent, and the opt-out Customer Experience Improvement Program."
        },
        {
          "label": "Read AI workspace offboarding",
          "url": "https://support.read.ai/hc/en-us/articles/27433066427283-How-do-I-offboard-someone-from-my-Read-workspace",
          "note": "Account deactivation, report transfer, and the limits of simply removing a workspace member."
        }
      ]
    }
  ],
  "dimensions": [
    {
      "key": "capture",
      "label": "Capture options",
      "lead": "Both products document broad support for capture options, with different scope and plan limits.",
      "analysis": "Gong: Gong captures supported web meetings, calls, and email. Eligible company-hosted Zoom calls can use Zoom-native recording with no Gong bot; other web-conferencing paths generally use the bot. Its mobile app records scheduled or ad-hoc face-to-face conversations. Read AI: The assistant can join scheduled calls, while desktop records device audio without relying solely on a bot. Disclosure and opt-out flows remain part of the participant experience.",
      "productA": {
        "id": "gong",
        "name": "Gong",
        "summary": "Meeting bot, native Zoom recording, telephony, and mobile capture",
        "detail": "Gong captures supported web meetings, calls, and email. Eligible company-hosted Zoom calls can use Zoom-native recording with no Gong bot; other web-conferencing paths generally use the bot. Its mobile app records scheduled or ad-hoc face-to-face conversations.",
        "level": "strong",
        "sources": [
          {
            "label": "Gong web-conferencing capture",
            "url": "https://help.gong.io/docs/web-conferencing-integrations",
            "note": "Bot capture across providers and native bot-free recording for eligible Zoom meetings."
          },
          {
            "label": "Gong mobile recording",
            "url": "https://help.gong.io/docs/record-meetings-on-mobile",
            "note": "iOS and Android in-person recording behavior and quality considerations."
          }
        ]
      },
      "productB": {
        "id": "read-ai",
        "name": "Read AI",
        "summary": "Meeting bot, macOS/Windows desktop, and mobile",
        "detail": "The assistant can join scheduled calls, while desktop records device audio without relying solely on a bot. Disclosure and opt-out flows remain part of the participant experience.",
        "level": "strong",
        "sources": [
          {
            "label": "Read AI desktop app",
            "url": "https://support.read.ai/hc/en-us/articles/45911611006995-How-to-Use-Read-s-Desktop-App-for-Windows-and-Mac",
            "note": "Device-audio recording and participant disclosure behavior."
          }
        ]
      }
    },
    {
      "key": "platforms",
      "label": "Desktop and mobile",
      "lead": "Read AI has broader documented support for desktop and mobile.",
      "analysis": "Gong: Mobile apps support recording and review. Gong is primarily an enterprise web platform rather than a general-purpose botless desktop recorder; only its Zoom integration offers native provider recording without the Gong bot. Read AI: Desktop captures device audio for online meetings. The iPhone and Android apps record in-person conversations and put their reports beside Zoom, Meet, and Teams meetings; neither mobile app can record another app or phone call using the same microphone.",
      "productA": {
        "id": "gong",
        "name": "Gong",
        "summary": "Web plus iOS and Android; sales workflows are cloud-first",
        "detail": "Mobile apps support recording and review. Gong is primarily an enterprise web platform rather than a general-purpose botless desktop recorder; only its Zoom integration offers native provider recording without the Gong bot.",
        "level": "available",
        "sources": [
          {
            "label": "Gong web-conferencing capture",
            "url": "https://help.gong.io/docs/web-conferencing-integrations",
            "note": "Bot capture across providers and native bot-free recording for eligible Zoom meetings."
          },
          {
            "label": "Gong mobile recording",
            "url": "https://help.gong.io/docs/record-meetings-on-mobile",
            "note": "iOS and Android in-person recording behavior and quality considerations."
          }
        ]
      },
      "productB": {
        "id": "read-ai",
        "name": "Read AI",
        "summary": "Web, macOS, Windows, iOS, and Android",
        "detail": "Desktop captures device audio for online meetings. The iPhone and Android apps record in-person conversations and put their reports beside Zoom, Meet, and Teams meetings; neither mobile app can record another app or phone call using the same microphone.",
        "level": "strong",
        "sources": [
          {
            "label": "Read AI desktop app",
            "url": "https://support.read.ai/hc/en-us/articles/45911611006995-How-to-Use-Read-s-Desktop-App-for-Windows-and-Mac",
            "note": "Device-audio recording and participant disclosure behavior."
          },
          {
            "label": "Read AI iPhone app",
            "url": "https://support.read.ai/hc/en-us/articles/34467337929107-Read-AI-App-for-iPhone",
            "note": "In-person real-time transcript and summary."
          },
          {
            "label": "Read AI Android app",
            "url": "https://support.read.ai/hc/en-us/articles/51863250182291-Read-AI-App-for-Android",
            "note": "Android in-person capture, live transcript and summary, and report access."
          }
        ]
      }
    },
    {
      "key": "inPerson",
      "label": "In-person capture and speaker labels",
      "lead": "Read AI has broader documented support for in-person capture and speaker labels.",
      "analysis": "Gong: iOS and Android can capture scheduled or ad-hoc room meetings. Gong separates speakers, but same-room voices may appear as room-name Speaker 1, Speaker 2, and so on until someone edits them; noisy rooms can reduce quality. Read AI: Both mobile apps record room conversations with a live transcript and summary. They do not capture phone calls, FaceTime, or a virtual-meeting app on the same device. In shared-room audio, distinct voices may begin as Conference Room — Speaker 1, Speaker 2, and so on; owners and editors can rename or reassign them afterward.",
      "productA": {
        "id": "gong",
        "name": "Gong",
        "summary": "Mobile face-to-face audio recording",
        "detail": "iOS and Android can capture scheduled or ad-hoc room meetings. Gong separates speakers, but same-room voices may appear as room-name Speaker 1, Speaker 2, and so on until someone edits them; noisy rooms can reduce quality.",
        "level": "available",
        "sources": [
          {
            "label": "Gong mobile recording",
            "url": "https://help.gong.io/docs/record-meetings-on-mobile",
            "note": "iOS and Android in-person recording behavior and quality considerations."
          },
          {
            "label": "Gong speaker identification",
            "url": "https://help.gong.io/docs/how-gong-identifies-speakers",
            "note": "Speaker separation, same-room generic labels, platform behavior, and optional voice identification."
          }
        ]
      },
      "productB": {
        "id": "read-ai",
        "name": "Read AI",
        "summary": "iOS and Android real-time transcript and summary",
        "detail": "Both mobile apps record room conversations with a live transcript and summary. They do not capture phone calls, FaceTime, or a virtual-meeting app on the same device. In shared-room audio, distinct voices may begin as Conference Room — Speaker 1, Speaker 2, and so on; owners and editors can rename or reassign them afterward.",
        "level": "strong",
        "sources": [
          {
            "label": "Read AI iPhone app",
            "url": "https://support.read.ai/hc/en-us/articles/34467337929107-Read-AI-App-for-iPhone",
            "note": "In-person real-time transcript and summary."
          },
          {
            "label": "Read AI Android app",
            "url": "https://support.read.ai/hc/en-us/articles/51863250182291-Read-AI-App-for-Android",
            "note": "Android in-person capture, live transcript and summary, and report access."
          },
          {
            "label": "Read AI mobile capture limits",
            "url": "https://support.read.ai/hc/en-us/articles/51863422605203-Can-I-use-Read-s-mobile-app-to-record-calls-from-my-phone",
            "note": "Phone-call and same-device virtual-meeting limitations across iOS and Android."
          },
          {
            "label": "Read AI speaker editing",
            "url": "https://support.read.ai/hc/en-us/articles/36169538719379-Can-I-edit-text-and-speaker-names-in-my-meeting-report",
            "note": "Generic same-room labels plus transcript-wide speaker renaming and turn reassignment."
          }
        ]
      }
    },
    {
      "key": "recordings",
      "label": "Recordings, playback, and clips",
      "lead": "Gong has broader documented support for recordings, playback, and clips.",
      "analysis": "Gong: Recording review is a core Gong workflow, with synchronized transcript, comments, snippets, libraries, trackers, and manager coaching tools. Read AI: Pro and free users can receive notes and transcripts, but source media is not a durable playback library. Read documents a 30-day grace period before lower-tier media deletion.",
      "productA": {
        "id": "gong",
        "name": "Gong",
        "summary": "Rich call playback, libraries, snippets, and coaching review",
        "detail": "Recording review is a core Gong workflow, with synchronized transcript, comments, snippets, libraries, trackers, and manager coaching tools.",
        "level": "strong",
        "sources": [
          {
            "label": "Gong plans and seats",
            "url": "https://help.gong.io/docs/plans-and-seats",
            "note": "Foundation platform and Enable, Forecast, Engage, and Data Cloud packages."
          },
          {
            "label": "Gong data retention",
            "url": "https://help.gong.io/docs/data-retention-policy",
            "note": "Standard and custom retention behavior."
          }
        ]
      },
      "productB": {
        "id": "read-ai",
        "name": "Read AI",
        "summary": "Playback only on Enterprise and Enterprise+",
        "detail": "Pro and free users can receive notes and transcripts, but source media is not a durable playback library. Read documents a 30-day grace period before lower-tier media deletion.",
        "level": "limited",
        "sources": [
          {
            "label": "Read AI recording availability",
            "url": "https://support.read.ai/hc/en-us/articles/15107171454739-Why-can-t-I-see-recordings-in-my-report-when-I-received-a-recording-notification-in-my-meeting",
            "note": "Enterprise playback requirement and lower-plan source-media deletion."
          },
          {
            "label": "Read AI pricing",
            "url": "https://www.read.ai/plans-pricing",
            "note": "Current meeting limits, prices, languages, playback gate, governance, and Enterprise+ minimum."
          }
        ]
      }
    },
    {
      "key": "notesAndSearch",
      "label": "Notes, action items, and search",
      "lead": "Both products document broad support for notes, action items, and search, with different scope and plan limits.",
      "analysis": "Gong: Gong excels at finding deal moments, objections, topics, rep behaviors, and next steps. With Engage, recommended meeting follow-ups become due-dated to-dos that can be completed, dismissed, reviewed by managers, and acted on through email or calls. A recommendation can auto-dismiss after seven days if no other completion rule fires. The experience is optimized around customer and revenue questions rather than general company knowledge. Read AI: Read’s differentiated layer is live and post-meeting intelligence: engagement, sentiment, speaker stats, action items, and search across connected content. Recommendations can resurface recent work assigned to the user, but Read does not document a full workspace-wide task board with assignee and completion management comparable to dedicated action trackers.",
      "productA": {
        "id": "gong",
        "name": "Gong",
        "summary": "Sales summaries, next steps, account search, and conversation intelligence",
        "detail": "Gong excels at finding deal moments, objections, topics, rep behaviors, and next steps. With Engage, recommended meeting follow-ups become due-dated to-dos that can be completed, dismissed, reviewed by managers, and acted on through email or calls. A recommendation can auto-dismiss after seven days if no other completion rule fires. The experience is optimized around customer and revenue questions rather than general company knowledge.",
        "level": "strong",
        "sources": [
          {
            "label": "Gong plans and seats",
            "url": "https://help.gong.io/docs/plans-and-seats",
            "note": "Foundation platform and Enable, Forecast, Engage, and Data Cloud packages."
          },
          {
            "label": "Gong recommended to-dos",
            "url": "https://help.gong.io/docs/gong-recommended-to-dos",
            "note": "Engage eligibility, AI meeting follow-ups, source timestamps, due dates, completion rules, seven-day expiry, and language limits."
          },
          {
            "label": "Gong team to-do management",
            "url": "https://help.gong.io/docs/working-with-todos",
            "note": "Personal and manager task views, filters, due dates, bulk completion, CRM context, and execution controls."
          }
        ]
      },
      "productB": {
        "id": "read-ai",
        "name": "Read AI",
        "summary": "Summaries, action items, Search Copilot, and coaching analytics",
        "detail": "Read’s differentiated layer is live and post-meeting intelligence: engagement, sentiment, speaker stats, action items, and search across connected content. Recommendations can resurface recent work assigned to the user, but Read does not document a full workspace-wide task board with assignee and completion management comparable to dedicated action trackers.",
        "level": "strong",
        "sources": [
          {
            "label": "Read AI pricing",
            "url": "https://www.read.ai/plans-pricing",
            "note": "Current meeting limits, prices, languages, playback gate, governance, and Enterprise+ minimum."
          },
          {
            "label": "Read AI report distribution",
            "url": "https://support.read.ai/hc/en-us/articles/23219401248019-How-do-I-control-meeting-report-sharing-and-distribution",
            "note": "Owner-level participant sharing, invitee behavior, email/Slack/Teams recaps, recurring-meeting pre-reads, and workspace controls."
          }
        ]
      }
    },
    {
      "key": "companyMemory",
      "label": "People, companies, and context",
      "lead": "Both products document broad support for people, companies, and context, with different scope and plan limits.",
      "analysis": "Gong: Calls, meetings, and email roll into account and deal context. This is powerful for revenue work but is not positioned as a shared memory for every internal and external company conversation. Read AI: Search can span meetings, email, messages, and documents, which is broader than a transcript library. The experience is a search layer rather than explicit relationship timelines and upcoming-event pages.",
      "productA": {
        "id": "gong",
        "name": "Gong",
        "summary": "Deep account and deal history for GTM teams",
        "detail": "Calls, meetings, and email roll into account and deal context. This is powerful for revenue work but is not positioned as a shared memory for every internal and external company conversation.",
        "level": "strong",
        "sources": [
          {
            "label": "Gong plans and seats",
            "url": "https://help.gong.io/docs/plans-and-seats",
            "note": "Foundation platform and Enable, Forecast, Engage, and Data Cloud packages."
          }
        ]
      },
      "productB": {
        "id": "read-ai",
        "name": "Read AI",
        "summary": "Cross-source Search Copilot",
        "detail": "Search can span meetings, email, messages, and documents, which is broader than a transcript library. The experience is a search layer rather than explicit relationship timelines and upcoming-event pages.",
        "level": "strong",
        "sources": [
          {
            "label": "Read AI pricing",
            "url": "https://www.read.ai/plans-pricing",
            "note": "Current meeting limits, prices, languages, playback gate, governance, and Enterprise+ minimum."
          }
        ]
      }
    },
    {
      "key": "sharing",
      "label": "Automatic sharing and workspace defaults",
      "lead": "Read AI has broader documented support for automatic sharing and workspace defaults.",
      "analysis": "Gong: Calls and snippets can be shared internally or externally, and shared folders can grant access to every call they contain. Gong documents automatic capture rules, while post-meeting distribution centers on direct shares, folders, teams, accounts, and coaching libraries. Read AI: Workspace admins can set automatic report access for internal or external participants and give teams role-based access to matching reports, including retroactive access. Owners can send recaps and recurring-meeting pre-reads through email, Slack, or Teams. Participant rules use calendar invitees, including no-shows, and the owner’s settings govern each report, so teams should configure workspace controls deliberately.",
      "productA": {
        "id": "gong",
        "name": "Gong",
        "summary": "Permissioned call, snippet, and folder sharing",
        "detail": "Calls and snippets can be shared internally or externally, and shared folders can grant access to every call they contain. Gong documents automatic capture rules, while post-meeting distribution centers on direct shares, folders, teams, accounts, and coaching libraries.",
        "level": "available",
        "sources": [
          {
            "label": "Gong call and folder sharing",
            "url": "https://help.gong.io/docs/enable-call-and-folder-sharing",
            "note": "Company permissions for external call sharing and internal shared folders."
          }
        ]
      },
      "productB": {
        "id": "read-ai",
        "name": "Read AI",
        "summary": "Workspace-wide participant and team report access",
        "detail": "Workspace admins can set automatic report access for internal or external participants and give teams role-based access to matching reports, including retroactive access. Owners can send recaps and recurring-meeting pre-reads through email, Slack, or Teams. Participant rules use calendar invitees, including no-shows, and the owner’s settings govern each report, so teams should configure workspace controls deliberately.",
        "level": "strong",
        "sources": [
          {
            "label": "Read AI workspace sharing settings",
            "url": "https://support.read.ai/hc/en-us/articles/7962819152659-What-are-all-of-the-settings-and-permissions-available-with-Workspaces",
            "note": "Participant auto-sharing, team report access, and workspace distribution controls."
          },
          {
            "label": "Read AI report distribution",
            "url": "https://support.read.ai/hc/en-us/articles/23219401248019-How-do-I-control-meeting-report-sharing-and-distribution",
            "note": "Owner-level participant sharing, invitee behavior, email/Slack/Teams recaps, recurring-meeting pre-reads, and workspace controls."
          }
        ]
      }
    },
    {
      "key": "automations",
      "label": "Automations",
      "lead": "Gong has broader documented support for automations.",
      "analysis": "Gong: Gong automates CRM activity, deal signals, alerts, coaching, and sales engagement. Engage flows and AI-recommended to-dos centralize rep work and let managers inspect team queues. It is highly capable inside revenue operations, but this task system is package-gated and less open-ended for arbitrary company workflows. Read AI: Read can send post-meeting recaps, recurring-meeting pre-reads, and scheduled topic updates, while Ask Read actions can draft and send email, create calendar events, and update HubSpot after user approval. It is more opinionated around its own agents and intelligence outputs than a general meeting trigger/condition/action canvas.",
      "productA": {
        "id": "gong",
        "name": "Gong",
        "summary": "Purpose-built revenue workflows and engagement sequences",
        "detail": "Gong automates CRM activity, deal signals, alerts, coaching, and sales engagement. Engage flows and AI-recommended to-dos centralize rep work and let managers inspect team queues. It is highly capable inside revenue operations, but this task system is package-gated and less open-ended for arbitrary company workflows.",
        "level": "strong",
        "sources": [
          {
            "label": "Gong automation rules",
            "url": "https://help.gong.io/docs/introduction-to-automation-rules",
            "note": "Plan availability, supported triggers and actions, and future-only rule application."
          },
          {
            "label": "Gong recommended to-dos",
            "url": "https://help.gong.io/docs/gong-recommended-to-dos",
            "note": "Engage eligibility, AI meeting follow-ups, source timestamps, due dates, completion rules, seven-day expiry, and language limits."
          },
          {
            "label": "Gong team to-do management",
            "url": "https://help.gong.io/docs/working-with-todos",
            "note": "Personal and manager task views, filters, due dates, bulk completion, CRM context, and execution controls."
          }
        ]
      },
      "productB": {
        "id": "read-ai",
        "name": "Read AI",
        "summary": "Recaps, pre-reads, scheduled updates, and agent actions",
        "detail": "Read can send post-meeting recaps, recurring-meeting pre-reads, and scheduled topic updates, while Ask Read actions can draft and send email, create calendar events, and update HubSpot after user approval. It is more opinionated around its own agents and intelligence outputs than a general meeting trigger/condition/action canvas.",
        "level": "available",
        "sources": [
          {
            "label": "Read AI report distribution",
            "url": "https://support.read.ai/hc/en-us/articles/23219401248019-How-do-I-control-meeting-report-sharing-and-distribution",
            "note": "Owner-level participant sharing, invitee behavior, email/Slack/Teams recaps, recurring-meeting pre-reads, and workspace controls."
          },
          {
            "label": "Read AI actions",
            "url": "https://support.read.ai/hc/en-us/articles/48863788829971-Using-Ask-Read-actions",
            "note": "Agent actions for HubSpot updates, approved email sending, calendar creation, and scheduled reports."
          }
        ]
      }
    },
    {
      "key": "integrations",
      "label": "Integrations",
      "lead": "Both products document broad support for integrations, with different scope and plan limits.",
      "analysis": "Gong: The integration strategy is strong where revenue teams live: CRMs, dialers, calendars, meeting platforms, and sales engagement systems. Read AI: Search Copilot’s cross-source coverage is a strength, although connector eligibility varies by paid plan.",
      "productA": {
        "id": "gong",
        "name": "Gong",
        "summary": "Deep CRM, calendar, conferencing, and sales-stack integrations",
        "detail": "The integration strategy is strong where revenue teams live: CRMs, dialers, calendars, meeting platforms, and sales engagement systems.",
        "level": "strong",
        "sources": [
          {
            "label": "Gong plans and seats",
            "url": "https://help.gong.io/docs/plans-and-seats",
            "note": "Foundation platform and Enable, Forecast, Engage, and Data Cloud packages."
          }
        ]
      },
      "productB": {
        "id": "read-ai",
        "name": "Read AI",
        "summary": "Calendar, conferencing, email, messaging, documents, and premium connectors",
        "detail": "Search Copilot’s cross-source coverage is a strength, although connector eligibility varies by paid plan.",
        "level": "strong",
        "sources": [
          {
            "label": "Read AI pricing",
            "url": "https://www.read.ai/plans-pricing",
            "note": "Current meeting limits, prices, languages, playback gate, governance, and Enterprise+ minimum."
          }
        ]
      }
    },
    {
      "key": "agentsAndApi",
      "label": "API, MCP, CLI, and data portability",
      "lead": "Gong has broader documented support for API, MCP, CLI, and data portability.",
      "analysis": "Gong: Gong exposes calls, full speaker-segmented transcripts, users, CRM-linked objects, exports, and data-warehouse tables. Its 2026 MCP server supports personal or organization-wide authorization for ChatGPT, Claude, Copilot, and custom agents, but is read-only and limited to account/deal questions and generated briefs—not raw meeting retrieval. Those MCP tools and some AI APIs consume Gong credits. There is no documented first-party CLI. Read AI: Read’s API and remote MCP can return meeting metadata, participants, summaries, chapters, action items, topics, metrics, full speaker-labeled transcripts, and recording-download URLs. They are open beta, use browser OAuth with short-lived rotating tokens, lack service credentials and file upload, and only reach reports the user can access unless an admin enables global report access.",
      "productA": {
        "id": "gong",
        "name": "Gong",
        "summary": "Mature APIs, exports, data cloud, and a focused MCP server",
        "detail": "Gong exposes calls, full speaker-segmented transcripts, users, CRM-linked objects, exports, and data-warehouse tables. Its 2026 MCP server supports personal or organization-wide authorization for ChatGPT, Claude, Copilot, and custom agents, but is read-only and limited to account/deal questions and generated briefs—not raw meeting retrieval. Those MCP tools and some AI APIs consume Gong credits. There is no documented first-party CLI.",
        "level": "strong",
        "sources": [
          {
            "label": "Gong transcript API",
            "url": "https://help.gong.io/apidocs/retrieve-transcripts-of-calls-by-date-or-callids-v2callstranscript-2",
            "note": "Documented call-transcript endpoint, pagination, filters, and authorization scope."
          },
          {
            "label": "Gong API overview",
            "url": "https://help.gong.io/docs/what-the-gong-api-provides",
            "note": "Calls, full transcripts, analyzed conversation data, users, activity, and CRM-linked API capabilities."
          },
          {
            "label": "Gong MCP server",
            "url": "https://help.gong.io/docs/about-gong-mcp-server",
            "note": "Read-only account/deal questions and brief generation for external AI clients."
          },
          {
            "label": "Gong MCP setup",
            "url": "https://help.gong.io/docs/create-an-integration-to-connect-to-the-mcp-server",
            "note": "Paid-seat requirement, personal or shared authorization, OAuth setup, and official MCP endpoint."
          },
          {
            "label": "Gong AI credits",
            "url": "https://help.gong.io/docs/about-gong-credits",
            "note": "Shared annual credit pool and consumption behavior for MCP, AI APIs, and continuous AI processing."
          },
          {
            "label": "Gong transcript downloads",
            "url": "https://help.gong.io/docs/view-a-call-transcript",
            "note": "Per-call transcript download and synchronized transcript behavior."
          },
          {
            "label": "Gong media downloads",
            "url": "https://help.gong.io/docs/download-a-call-or-snippet",
            "note": "Permissioned audio, video, and snippet downloads on any Gong plan."
          }
        ]
      },
      "productB": {
        "id": "read-ai",
        "name": "Read AI",
        "summary": "Open-beta REST API and MCP with full meeting reports",
        "detail": "Read’s API and remote MCP can return meeting metadata, participants, summaries, chapters, action items, topics, metrics, full speaker-labeled transcripts, and recording-download URLs. They are open beta, use browser OAuth with short-lived rotating tokens, lack service credentials and file upload, and only reach reports the user can access unless an admin enables global report access.",
        "level": "available",
        "sources": [
          {
            "label": "Read AI API and MCP overview",
            "url": "https://support.read.ai/hc/en-us/articles/49379985941523-Read-AI-API-and-MCP-Overview",
            "note": "Open-beta scope, prerequisites, OAuth and rate-limit constraints, permissions, and current feature gaps."
          },
          {
            "label": "Read AI MCP tools",
            "url": "https://support.read.ai/hc/en-us/articles/49381158409491-MCP-Server",
            "note": "Full transcript, summary, action, metric, recording-download, agent-dispatch, and sharing tools."
          }
        ]
      }
    },
    {
      "key": "admin",
      "label": "Security, privacy, and admin",
      "lead": "Both products document broad support for security, privacy, and admin, with different scope and plan limits.",
      "analysis": "Gong: Gong supports large deployments, granular access, SSO/SCIM, retention configuration, deletion, and compliance workflows. Standard retention is the shorter of three years or the customer term and data is deleted 30 days after the relationship ends; company-library calls sit outside the standard rule. Read AI: Retention, domain controls, SAML, and HIPAA-related capabilities are concentrated in Enterprise+. That plan currently carries a five-license minimum.",
      "productA": {
        "id": "gong",
        "name": "Gong",
        "summary": "Mature enterprise administration and governance",
        "detail": "Gong supports large deployments, granular access, SSO/SCIM, retention configuration, deletion, and compliance workflows. Standard retention is the shorter of three years or the customer term and data is deleted 30 days after the relationship ends; company-library calls sit outside the standard rule.",
        "level": "strong",
        "sources": [
          {
            "label": "Gong plans and seats",
            "url": "https://help.gong.io/docs/plans-and-seats",
            "note": "Foundation platform and Enable, Forecast, Engage, and Data Cloud packages."
          },
          {
            "label": "Gong data retention",
            "url": "https://help.gong.io/docs/data-retention-policy",
            "note": "Standard and custom retention behavior."
          }
        ]
      },
      "productB": {
        "id": "read-ai",
        "name": "Read AI",
        "summary": "Core admin on Enterprise; advanced governance on Enterprise+",
        "detail": "Retention, domain controls, SAML, and HIPAA-related capabilities are concentrated in Enterprise+. That plan currently carries a five-license minimum.",
        "level": "strong",
        "sources": [
          {
            "label": "Read AI pricing",
            "url": "https://www.read.ai/plans-pricing",
            "note": "Current meeting limits, prices, languages, playback gate, governance, and Enterprise+ minimum."
          },
          {
            "label": "Read AI workspace sharing settings",
            "url": "https://support.read.ai/hc/en-us/articles/7962819152659-What-are-all-of-the-settings-and-permissions-available-with-Workspaces",
            "note": "Participant auto-sharing, team report access, and workspace distribution controls."
          },
          {
            "label": "Read AI workspace offboarding",
            "url": "https://support.read.ai/hc/en-us/articles/27433066427283-How-do-I-offboard-someone-from-my-Read-workspace",
            "note": "Account deactivation, report transfer, and the limits of simply removing a workspace member."
          },
          {
            "label": "Read AI data handling",
            "url": "https://support.read.ai/hc/en-us/articles/52055801266579-What-Does-Read-AI-Do-With-My-Data-Read-AI",
            "note": "Storage, access, AI-training consent, and the opt-out Customer Experience Improvement Program."
          }
        ]
      }
    },
    {
      "key": "languages",
      "label": "Languages",
      "lead": "Gong has broader documented support for languages.",
      "analysis": "Gong: Gong documents more than 70 transcription languages plus AI translation. Email labels, red-flag alerts, Gong-recommended to-dos, and example-based smart trackers are still English-only, so global teams should verify the exact workflow rather than relying on the headline count. Read AI: Read’s current pricing page uses “20+ languages” in the Free plan card but “16+ languages” in the detailed comparison table. The coverage is useful but materially narrower on paper than competitors advertising 75 or 100+; verify the language you need rather than relying on the headline count.",
      "productA": {
        "id": "gong",
        "name": "Gong",
        "summary": "More than 70 languages; some AI features remain English-only",
        "detail": "Gong documents more than 70 transcription languages plus AI translation. Email labels, red-flag alerts, Gong-recommended to-dos, and example-based smart trackers are still English-only, so global teams should verify the exact workflow rather than relying on the headline count.",
        "level": "strong",
        "sources": [
          {
            "label": "Gong language support",
            "url": "https://help.gong.io/docs/what-languages-are-supported-in-gong",
            "note": "More than 70 transcription languages, AI translation, and the AI capabilities that remain English-only."
          }
        ]
      },
      "productB": {
        "id": "read-ai",
        "name": "Read AI",
        "summary": "Read’s pricing page says 20+; its detail table says 16+",
        "detail": "Read’s current pricing page uses “20+ languages” in the Free plan card but “16+ languages” in the detailed comparison table. The coverage is useful but materially narrower on paper than competitors advertising 75 or 100+; verify the language you need rather than relying on the headline count.",
        "level": "available",
        "sources": [
          {
            "label": "Read AI pricing",
            "url": "https://www.read.ai/plans-pricing",
            "note": "Current meeting limits, prices, languages, playback gate, governance, and Enterprise+ minimum."
          }
        ]
      }
    }
  ],
  "directComparison": null,
  "thirdOption": {
    "product": {
      "id": "circleback",
      "name": "Circleback",
      "shortName": "Circleback",
      "logoPath": "/logos/circleback_square.png",
      "website": "https://circleback.ai",
      "tagline": "Every meeting becomes useful company memory.",
      "positioning": "Circleback turns online meetings, in-person conversations, and imported calls into one shared company memory. Record with a bot, with the botless desktop app, from an iPhone or Android phone, or on Apple Watch. Every route produces the same speaker-labeled record, detailed notes designed to stand alone, and automatically assigned action items. Sharing rules and automations carry the useful parts into the teams and tools that need them. Circleback is built for people and AI agents: the complete meeting record available to a person is also available programmatically through its API, MCP, and CLI.",
      "bestFor": "Companies that want one shared meeting system across sales, product, engineering, recruiting, customer success, and leadership—with automatic sharing, function-specific workflows, and complete data for people, agents, and their own software.",
      "lessIdealFor": "A team that only wants a cheap transcript now and then, or a sales organization buying mainly for forecasting and rep coaching.",
      "decisionSummary": {
        "fit": "Every meeting becomes shared, useful company memory",
        "chooseFor": [
          "Detailed notes; always speaker-labeled",
          "People and AI agents; leading security"
        ],
        "watchFor": [
          "Paid plans are per user",
          "Not a forecasting suite"
        ]
      },
      "pricing": {
        "headline": "Free; Pro from $15/user/month annually; Business from $25/user/month annually; Enterprise $35/user/month, billed annually",
        "detail": "Free includes unlimited meetings and members with 30 days of meeting and recording history, limited automations, and API, MCP, and CLI access. Pro adds automations with all integrations, including Notion, HubSpot, Salesforce, Attio, webhooks, and many more apps, plus custom AI insights. Paid prices are per user/month: Pro is $15 with annual billing or $18 month-to-month; Business is $25 or $29; Enterprise is $35 with annual billing only. See https://circleback.ai/pricing for current plan packaging.",
        "freePlan": "Free includes unlimited meetings and members, with 30 days of meeting and recording history, limited automations, and API, MCP, and CLI access."
      },
      "strengths": [
        "Online, in-person, phone, desktop, mobile, Watch, bot, and botless capture all produce a speaker-labeled transcript; every route can keep its recording or discard it after notes are made.",
        "The notes are detailed enough to stand alone, while automatically assigned action items stay trackable across the workspace and can become issues in Linear or another work tracker.",
        "Conditional automatic sharing, company context, free viewers, enforced defaults, and actions in connected apps make each meeting useful beyond the person who recorded it.",
        "Circleback is built for people and AI agents. The complete meeting record available to a person—including the recording, full speaker-labeled transcript, notes, action items, attendees, people, and companies—is also available programmatically through the public API, MCP, and CLI.",
        "Industry-leading security practices include encryption at rest and in transit, SOC 2 Type II, EU-U.S. Data Privacy Framework certification, GDPR support, and HIPAA compliance. Customer data is never used to train models, and an external infrastructure pentest report is available through the security portal."
      ],
      "tradeoffs": [
        "The Free plan has shorter history and limited automations. Pro adds automations with all integrations, including Notion, HubSpot, Salesforce, Attio, webhooks, and many more apps, plus custom AI insights. A solo user who only wants occasional transcripts may find a more generous free recorder elsewhere.",
        "It is not a sales forecasting suite. Gong goes further on deal inspection, rep coaching, and forecasting.",
        "It is not a live meeting coach. Read AI goes further on real-time engagement and sentiment signals, while Krisp specializes in cleaning up audio before it reaches the transcript.",
        "Circleback’s primary processing operations are in the United States. A company with a hard regional-hosting or on-premises requirement should confirm fit during security review."
      ],
      "chooseIf": [
        "You want the same speaker-labeled record from an online call, a room, a phone recording, or your Watch.",
        "You want notes designed to stand alone and follow-through that does not disappear inside each meeting: assigned action items, one workspace-wide list, and a path into your issue tracker.",
        "You want Circleback to look things up and do the next step in the apps where your team works.",
        "You want coworkers, ChatGPT, Claude, other agents, and your own tools to use the same company context."
      ],
      "features": {
        "capture": {
          "summary": "Any meeting, with the same speaker-labeled result",
          "detail": "Use the meeting bot for scheduled Zoom, Google Meet, Teams, and Webex calls; record locally from macOS or Windows with no bot; use iPhone, Android, or Apple Watch in person; or import a phone call or existing file. Whichever path you take, Circleback processes it into a speaker-labeled transcript, notes, and action items in the same workspace.",
          "level": "strong"
        },
        "platforms": {
          "summary": "Web, macOS, Windows, iOS, Android, and Apple Watch",
          "detail": "Desktop apps handle bot-free system audio and video. The iOS and Android apps record in-person conversations and include Assistant. Apple Watch can record from your wrist without the iPhone nearby, then sends the meeting through the same transcription and notes pipeline.",
          "level": "strong"
        },
        "inPerson": {
          "summary": "Phone, desktop, or Watch—with speaker labels",
          "detail": "Record an in-person meeting from iOS, Android, macOS, Windows, or Apple Watch. Circleback separates and labels the speakers instead of returning one undifferentiated wall of text. Imported phone recordings get the same treatment.",
          "level": "strong"
        },
        "recordings": {
          "summary": "A recording when you want one; notes-only when you do not",
          "detail": "Every capture route can keep the source recording with the meeting. Play it beside the transcript, download it, link to a moment, or make a clip. If you only want notes and the speaker-labeled transcript, turn recording storage off.",
          "level": "strong"
        },
        "notesAndSearch": {
          "summary": "Detailed standalone notes, assigned action items, and cited search",
          "detail": "Our editorial judgment is that Circleback’s notes are more detailed and need less transcript archaeology than the short recaps common in meeting tools. It automatically creates action items, assigns each one to an owner when the conversation makes the owner clear, and gathers work from every meeting in a workspace-wide view where it can be filtered and marked done. Custom insights extract the fields a team cares about, while Assistant searches meetings and connected email with citations.",
          "level": "strong"
        },
        "companyMemory": {
          "summary": "A shared company memory, not isolated meeting pages",
          "detail": "Person and company pages combine rolling summaries, relationship timelines, emails, meetings, attendees, and upcoming events. Search and Assistant work across that context, so a conversation stays useful to the next person and the next team.",
          "level": "strong"
        },
        "sharing": {
          "summary": "Conditional automatic sharing with workspace safeguards",
          "detail": "Automations can share matching meetings with specific people, teams, or the whole workspace based on titles, participants, invitee emails or domains, tags, and combined conditions. Admins can set or enforce default sharing access while members retain explicit controls for private or sensitive conversations.",
          "level": "strong"
        },
        "automations": {
          "summary": "One automation layer for every function",
          "detail": "Run actions when meetings match conditions, extract the fields each team cares about, share notes, and route the result into the system where work happens. Sales can update the CRM; product and research can collect themes; engineering can open assigned issues in Linear or another tracker; recruiting and customer teams can route structured follow-up. Automations also post to Slack, call webhooks, and re-run against older meetings.",
          "level": "strong"
        },
        "integrations": {
          "summary": "Search other apps, then do the work there",
          "detail": "Circleback Assistant can look up context and take actions in tools such as Linear, Notion, Asana, HubSpot, PostHog, Attio, Ashby, and Intercom. Automations can create Linear issues from assigned meeting action items, write action items to monday.com, and send outcomes to Slack, Salesforce, Zoho, and more. Zapier, Make, webhooks, and custom MCP servers cover the long tail.",
          "level": "strong"
        },
        "agentsAndApi": {
          "summary": "The same complete meeting data for people and AI agents",
          "detail": "Circleback is built for people and AI agents. The complete meeting record a person can access—its full speaker-labeled transcript, recording, notes, action items, metadata, attendees, and related people and companies—is also available programmatically through the public API, MCP, and CLI. The API also supports action-item updates. MCP and CLI are read-only and add search and retrieval across meetings, transcripts, action items, calendars, email, people, companies, and tags. Use the stack from ChatGPT or Claude, build internal tools, or receive meeting payloads by webhook.",
          "level": "strong"
        },
        "admin": {
          "summary": "Industry-leading security, privacy, and governance",
          "detail": "Customer data is encrypted at rest and in transit and never used to train models. Circleback is SOC 2 Type II, certified under the EU-U.S. Data Privacy Framework, supports GDPR obligations, and is HIPAA-compliant with BAAs available. The security portal includes compliance materials and an external infrastructure pentest report. Available controls include single sign-on (SAML or OIDC) and SCIM provisioning, configurable data retention and recording storage, enforced workspace and sharing settings, teams and roles, domain and API key access controls, centralized billing, usage reporting, and free viewer seats.",
          "level": "strong"
        },
        "languages": {
          "summary": "100+ transcription languages",
          "detail": "Users can choose from more than 100 meeting languages and separately control the output language used for generated notes.",
          "level": "strong"
        }
      },
      "sources": [
        {
          "label": "Circleback product guide",
          "url": "https://circleback.ai/llms.txt",
          "note": "Capture modes, apps, search, automations, integrations, recordings, MCP, CLI, webhooks, and security resources."
        },
        {
          "label": "Circleback pricing",
          "url": "https://circleback.ai/pricing",
          "note": "Current plan prices, included features, Business controls, Enterprise options, and free viewer seats."
        },
        {
          "label": "Circleback recording guide",
          "url": "https://support.circleback.ai/en/articles/11090138-getting-started-with-recording",
          "note": "Desktop, mobile, bot, and import capture paths for online and in-person conversations."
        },
        {
          "label": "Circleback optional recording storage",
          "url": "https://support.circleback.ai/en/articles/10581965-configure-whether-meeting-recordings-are-saved",
          "note": "Keep notes, action items, transcript, and insights while disabling stored audio and video."
        },
        {
          "label": "Circleback mobile and Apple Watch apps",
          "url": "https://circleback.ai/mobile",
          "note": "iOS, Android, and Apple Watch capture for in-person meetings and conversations."
        },
        {
          "label": "Circleback public API",
          "url": "https://circleback.ai/docs/api",
          "note": "Programmatic access to the complete meeting record available in Circleback, including notes, action items, transcripts, recordings, people, and companies."
        },
        {
          "label": "Circleback MCP documentation",
          "url": "https://support.circleback.ai/en/articles/13249081-circleback-mcp",
          "note": "Read-only access from ChatGPT, Claude, Cursor, Codex, and other MCP clients to meetings, transcripts, action items, people, companies, calendar, email, and tags."
        },
        {
          "label": "Circleback CLI documentation",
          "url": "https://support.circleback.ai/en/articles/14677613-circleback-cli",
          "note": "Command-line and JSON access to meetings, speaker-labeled transcripts, action items, calendars, email, people, companies, and cross-meeting action-item search."
        },
        {
          "label": "Circleback Assistant connectors",
          "url": "https://support.circleback.ai/en/articles/13615023-ask-circleback-assistant",
          "note": "Search and take action in connected work apps from Circleback Assistant."
        },
        {
          "label": "Circleback automatic sharing",
          "url": "https://support.circleback.ai/en/articles/10460582-automatically-share-meetings-with-your-workspace",
          "note": "Conditional sharing by meeting title, participants, invitee emails or domains, and tags to people, teams, or the workspace."
        },
        {
          "label": "Circleback enforced workspace settings",
          "url": "https://support.circleback.ai/en/articles/11095989-default-and-enforced-workspace-settings",
          "note": "Admin-controlled defaults for sharing access, recording storage, joining preferences, and other meeting settings."
        },
        {
          "label": "Circleback security and data processing",
          "url": "https://circleback.ai/dpa",
          "note": "Retention responsibilities, subprocessors, and United States primary processing operations."
        },
        {
          "label": "Circleback security overview",
          "url": "https://support.circleback.ai/en/articles/10460553-security",
          "note": "Encryption at rest and in transit, SOC 2 Type II, no-training commitment, GDPR support, HIPAA compliance and BAA availability, EU-U.S. Data Privacy Framework certification, and an external infrastructure pentest."
        },
        {
          "label": "Circleback security portal",
          "url": "https://security.circleback.ai/",
          "note": "Compliance materials, security controls, subprocessors, and an external infrastructure pentest report."
        },
        {
          "label": "Circleback action items in Linear",
          "url": "https://support.circleback.ai/en/articles/13622158-integrate-with-linear",
          "note": "Automatically create Linear issues from meeting action items and preserve the matched assignee."
        }
      ]
    },
    "label": "A third option to consider"
  },
  "faqs": [
    {
      "question": "Which is better: Gong or Read AI?",
      "answer": "Gong is stronger on pipeline, deal, and rep workflows. Read AI is stronger on live engagement and sentiment signals plus search across meetings and connected work content."
    },
    {
      "question": "Which is less expensive, Gong or Read AI?",
      "answer": "Gong: Custom quote: per-user licenses plus a platform fee. Read AI: Free for 5 meetings/month; Pro from $15/user/month annually. Compare the paid seats, included usage, recording access, and admin features you actually need."
    },
    {
      "question": "Can Gong and Read AI record without a bot?",
      "answer": "Gong: Meeting bot, native Zoom recording, telephony, and mobile capture. Read AI: Meeting bot, macOS/Windows desktop, and mobile. The useful check is whether your required capture mode keeps video, a recording, and speaker names."
    },
    {
      "question": "Which is better for a whole company?",
      "answer": "First ask who gets each note automatically; otherwise useful context stays with the recorder. Then compare permissions, retention, and enforced defaults. Gong: Permissioned call, snippet, and folder sharing. Read AI: Workspace-wide participant and team report access."
    },
    {
      "question": "Can I access and move the full meeting data?",
      "answer": "Gong: Mature APIs, exports, data cloud, and a focused MCP server. Read AI: Open-beta REST API and MCP with full meeting reports. Check the selected plan, authentication model, transcript scope, export format, and retention window for the workflow you need."
    },
    {
      "question": "How was this comparison researched?",
      "answer": "We use first-party pricing pages, product pages, help docs, and release notes for both products. The sources are linked below."
    }
  ],
  "variableMeasured": [
    "Capture options",
    "Desktop and mobile",
    "In-person capture and speaker labels",
    "Recordings, playback, and clips",
    "Notes, action items, and search",
    "People, companies, and context",
    "Automatic sharing and workspace defaults",
    "Automations",
    "Integrations",
    "API, MCP, CLI, and data portability",
    "Security, privacy, and admin",
    "Languages"
  ],
  "sources": [
    {
      "productId": "gong",
      "productName": "Gong",
      "label": "Gong pricing",
      "url": "https://www.gong.io/pricing",
      "note": "Custom pricing structure, per-user licenses, platform fee, and package model."
    },
    {
      "productId": "gong",
      "productName": "Gong",
      "label": "Gong web-conferencing capture",
      "url": "https://help.gong.io/docs/web-conferencing-integrations",
      "note": "Bot capture across providers and native bot-free recording for eligible Zoom meetings."
    },
    {
      "productId": "gong",
      "productName": "Gong",
      "label": "Gong transcript API",
      "url": "https://help.gong.io/apidocs/retrieve-transcripts-of-calls-by-date-or-callids-v2callstranscript-2",
      "note": "Documented call-transcript endpoint, pagination, filters, and authorization scope."
    },
    {
      "productId": "gong",
      "productName": "Gong",
      "label": "Gong API overview",
      "url": "https://help.gong.io/docs/what-the-gong-api-provides",
      "note": "Calls, full transcripts, analyzed conversation data, users, activity, and CRM-linked API capabilities."
    },
    {
      "productId": "gong",
      "productName": "Gong",
      "label": "Gong MCP server",
      "url": "https://help.gong.io/docs/about-gong-mcp-server",
      "note": "Read-only account/deal questions and brief generation for external AI clients."
    },
    {
      "productId": "gong",
      "productName": "Gong",
      "label": "Gong MCP setup",
      "url": "https://help.gong.io/docs/create-an-integration-to-connect-to-the-mcp-server",
      "note": "Paid-seat requirement, personal or shared authorization, OAuth setup, and official MCP endpoint."
    },
    {
      "productId": "gong",
      "productName": "Gong",
      "label": "Gong AI credits",
      "url": "https://help.gong.io/docs/about-gong-credits",
      "note": "Shared annual credit pool and consumption behavior for MCP, AI APIs, and continuous AI processing."
    },
    {
      "productId": "gong",
      "productName": "Gong",
      "label": "Gong transcript downloads",
      "url": "https://help.gong.io/docs/view-a-call-transcript",
      "note": "Per-call transcript download and synchronized transcript behavior."
    },
    {
      "productId": "gong",
      "productName": "Gong",
      "label": "Gong media downloads",
      "url": "https://help.gong.io/docs/download-a-call-or-snippet",
      "note": "Permissioned audio, video, and snippet downloads on any Gong plan."
    },
    {
      "productId": "gong",
      "productName": "Gong",
      "label": "Gong plans and seats",
      "url": "https://help.gong.io/docs/plans-and-seats",
      "note": "Foundation platform and Enable, Forecast, Engage, and Data Cloud packages."
    },
    {
      "productId": "gong",
      "productName": "Gong",
      "label": "Gong mobile recording",
      "url": "https://help.gong.io/docs/record-meetings-on-mobile",
      "note": "iOS and Android in-person recording behavior and quality considerations."
    },
    {
      "productId": "gong",
      "productName": "Gong",
      "label": "Gong speaker identification",
      "url": "https://help.gong.io/docs/how-gong-identifies-speakers",
      "note": "Speaker separation, same-room generic labels, platform behavior, and optional voice identification."
    },
    {
      "productId": "gong",
      "productName": "Gong",
      "label": "Gong data retention",
      "url": "https://help.gong.io/docs/data-retention-policy",
      "note": "Standard and custom retention behavior."
    },
    {
      "productId": "gong",
      "productName": "Gong",
      "label": "Gong language support",
      "url": "https://help.gong.io/docs/what-languages-are-supported-in-gong",
      "note": "More than 70 transcription languages, AI translation, and the AI capabilities that remain English-only."
    },
    {
      "productId": "gong",
      "productName": "Gong",
      "label": "Gong call and folder sharing",
      "url": "https://help.gong.io/docs/enable-call-and-folder-sharing",
      "note": "Company permissions for external call sharing and internal shared folders."
    },
    {
      "productId": "gong",
      "productName": "Gong",
      "label": "Gong automation rules",
      "url": "https://help.gong.io/docs/introduction-to-automation-rules",
      "note": "Plan availability, supported triggers and actions, and future-only rule application."
    },
    {
      "productId": "gong",
      "productName": "Gong",
      "label": "Gong recommended to-dos",
      "url": "https://help.gong.io/docs/gong-recommended-to-dos",
      "note": "Engage eligibility, AI meeting follow-ups, source timestamps, due dates, completion rules, seven-day expiry, and language limits."
    },
    {
      "productId": "gong",
      "productName": "Gong",
      "label": "Gong team to-do management",
      "url": "https://help.gong.io/docs/working-with-todos",
      "note": "Personal and manager task views, filters, due dates, bulk completion, CRM context, and execution controls."
    },
    {
      "productId": "read-ai",
      "productName": "Read AI",
      "label": "Read AI pricing",
      "url": "https://www.read.ai/plans-pricing",
      "note": "Current meeting limits, prices, languages, playback gate, governance, and Enterprise+ minimum."
    },
    {
      "productId": "read-ai",
      "productName": "Read AI",
      "label": "Read AI desktop app",
      "url": "https://support.read.ai/hc/en-us/articles/45911611006995-How-to-Use-Read-s-Desktop-App-for-Windows-and-Mac",
      "note": "Device-audio recording and participant disclosure behavior."
    },
    {
      "productId": "read-ai",
      "productName": "Read AI",
      "label": "Read AI iPhone app",
      "url": "https://support.read.ai/hc/en-us/articles/34467337929107-Read-AI-App-for-iPhone",
      "note": "In-person real-time transcript and summary."
    },
    {
      "productId": "read-ai",
      "productName": "Read AI",
      "label": "Read AI Android app",
      "url": "https://support.read.ai/hc/en-us/articles/51863250182291-Read-AI-App-for-Android",
      "note": "Android in-person capture, live transcript and summary, and report access."
    },
    {
      "productId": "read-ai",
      "productName": "Read AI",
      "label": "Read AI mobile capture limits",
      "url": "https://support.read.ai/hc/en-us/articles/51863422605203-Can-I-use-Read-s-mobile-app-to-record-calls-from-my-phone",
      "note": "Phone-call and same-device virtual-meeting limitations across iOS and Android."
    },
    {
      "productId": "read-ai",
      "productName": "Read AI",
      "label": "Read AI speaker editing",
      "url": "https://support.read.ai/hc/en-us/articles/36169538719379-Can-I-edit-text-and-speaker-names-in-my-meeting-report",
      "note": "Generic same-room labels plus transcript-wide speaker renaming and turn reassignment."
    },
    {
      "productId": "read-ai",
      "productName": "Read AI",
      "label": "Read AI recording availability",
      "url": "https://support.read.ai/hc/en-us/articles/15107171454739-Why-can-t-I-see-recordings-in-my-report-when-I-received-a-recording-notification-in-my-meeting",
      "note": "Enterprise playback requirement and lower-plan source-media deletion."
    },
    {
      "productId": "read-ai",
      "productName": "Read AI",
      "label": "Read AI workspace sharing settings",
      "url": "https://support.read.ai/hc/en-us/articles/7962819152659-What-are-all-of-the-settings-and-permissions-available-with-Workspaces",
      "note": "Participant auto-sharing, team report access, and workspace distribution controls."
    },
    {
      "productId": "read-ai",
      "productName": "Read AI",
      "label": "Read AI report distribution",
      "url": "https://support.read.ai/hc/en-us/articles/23219401248019-How-do-I-control-meeting-report-sharing-and-distribution",
      "note": "Owner-level participant sharing, invitee behavior, email/Slack/Teams recaps, recurring-meeting pre-reads, and workspace controls."
    },
    {
      "productId": "read-ai",
      "productName": "Read AI",
      "label": "Read AI actions",
      "url": "https://support.read.ai/hc/en-us/articles/48863788829971-Using-Ask-Read-actions",
      "note": "Agent actions for HubSpot updates, approved email sending, calendar creation, and scheduled reports."
    },
    {
      "productId": "read-ai",
      "productName": "Read AI",
      "label": "Read AI API and MCP overview",
      "url": "https://support.read.ai/hc/en-us/articles/49379985941523-Read-AI-API-and-MCP-Overview",
      "note": "Open-beta scope, prerequisites, OAuth and rate-limit constraints, permissions, and current feature gaps."
    },
    {
      "productId": "read-ai",
      "productName": "Read AI",
      "label": "Read AI MCP tools",
      "url": "https://support.read.ai/hc/en-us/articles/49381158409491-MCP-Server",
      "note": "Full transcript, summary, action, metric, recording-download, agent-dispatch, and sharing tools."
    },
    {
      "productId": "read-ai",
      "productName": "Read AI",
      "label": "Read AI data handling",
      "url": "https://support.read.ai/hc/en-us/articles/52055801266579-What-Does-Read-AI-Do-With-My-Data-Read-AI",
      "note": "Storage, access, AI-training consent, and the opt-out Customer Experience Improvement Program."
    },
    {
      "productId": "read-ai",
      "productName": "Read AI",
      "label": "Read AI workspace offboarding",
      "url": "https://support.read.ai/hc/en-us/articles/27433066427283-How-do-I-offboard-someone-from-my-Read-workspace",
      "note": "Account deactivation, report transfer, and the limits of simply removing a workspace member."
    }
  ],
  "methodology": {
    "approach": "First-party pricing, product documentation, help-center articles, and release notes. Capability levels describe documented breadth, not overall product quality. Competitor strengths and material plan or capture-mode limits are both included. No pay-to-play rankings.",
    "ratingLabels": {
      "strong": "Broad support",
      "available": "Available with limits",
      "limited": "Narrow or indirect",
      "not-available": "Not documented"
    },
    "ratingScale": {
      "strong": "Broad native support across the product or relevant paid plans.",
      "available": "Documented support with meaningful scope, mode, or plan limits.",
      "limited": "Narrow, indirect, beta, or substantially plan-gated support.",
      "not-available": "No current first-party documentation for a native option."
    },
    "claimLevelEvidence": "Each feature dimension includes the exact first-party sources used for both products.",
    "limitations": "Prices and features change. Check the linked sources and test both products on real calls."
  }
}