# Gong vs Read AI: pricing, features, and which is better > Gong and Read AI compared across pricing, capture, speaker labels, recordings, notes, sharing, automations, integrations, AI-agent access, and administration. - Canonical HTML: https://circleback.ai/compare/gong-vs-read-ai - Structured JSON: https://circleback.ai/compare/gong-vs-read-ai.json - Comparison directory: https://circleback.ai/compare - Language: en-US - Editorial perspective: Neutral competitor comparison. Circleback appears only as a clearly labeled third option. ## Short answer Gong is stronger on pipeline, deal, and rep workflows. Read AI is stronger on live engagement and sentiment signals plus search across meetings and connected work content. The useful buying test is to run both products on the same external call, internal planning session, and noisy in-person meeting. Compare the result, the sharing defaults, and the work that still has to happen by hand. ## Gong at a glance Gong captures customer interactions and turns them into sales coaching, deal intelligence, pipeline inspection, forecasting, and engagement workflows. It is much more than a note taker—and that is both its superpower and its cost. **Best for:** Mature go-to-market organizations that want rep coaching, deal inspection, pipeline forecasting, conversation intelligence, and sales engagement in one suite. **Less ideal for:** A whole company looking for a light, shared memory across engineering, product, recruiting, leadership, and internal conversations. **Price:** Custom quote: per-user licenses plus a platform fee Gong does not publish a self-serve price. Its pricing page says cost combines a per-user license with a platform fee, and capabilities such as Forecast, Engage, Enable, and Data Cloud are organized as additional packages. **Free option:** No self-serve free plan or free trial is advertised; request a demo and quote. ### Gong strengths - Mature sales coaching, call libraries, scorecards, deal inspection, pipeline analytics, and forecasting workflows. - Captures calls, meetings, and email in a customer-account context designed for revenue teams. - Native Zoom recording avoids a Gong bot for eligible company-hosted Zoom calls, while iOS and Android cover face-to-face conversations. - A mature public API, data exports, and a new MCP server give engineering and AI tools useful access to Gong’s revenue context. - Gong Engage has a mature sales to-do system with AI-recommended follow-ups, due dates, completion state, rep and manager views, and direct email or call execution. ### Gong tradeoffs - Pricing is opaque and includes a platform fee; important workflows are split across packages. - Its data model, vocabulary, rollout, and analytics are sales-first, which can create another silo for non-GTM teams. - It is a substantial platform to administer when the actual need is meeting notes, shared context, and reliable follow-through rather than revenue operations. - Standard retention is the shorter of three years or the customer term, but calls placed in the company library are excluded. Shortening retention can also reduce the history behind Gong insights. - The new MCP server is useful but narrow and read-only: it answers questions about one account or deal and generates briefs rather than returning raw transcripts. MCP and some AI APIs also consume a shared pool of Gong credits. - Gong’s meeting-follow-up to-dos require the separately packaged Engage product, are fully supported only in English, and auto-dismiss after seven days if no other completion rule fires. ### Choose Gong when - Forecasting, rep coaching, and deal inspection are the center of the buying decision. - Your organization wants a full revenue platform and can support an enterprise rollout. - Sales leaders need opinionated analytics and manager workflows, not just searchable conversation context. ## Read AI at a glance Read AI goes beyond notes with live engagement, sentiment, speaker metrics, Search Copilot, and access across meetings and other work sources. Its pricing looks approachable until recording playback and governance requirements push a team into Enterprise tiers. **Best for:** Teams that value live engagement/sentiment signals, speaker analytics, coaching, and a search assistant spanning multiple workplace content sources. **Less ideal for:** Teams that want recordings on ordinary plans, dislike behavioral scoring in meetings, need free viewer economics, or want simple transparent governance below Enterprise+. **Price:** Free for 5 meetings/month; Pro from $15/user/month annually Prices are per user/month: Pro is $15 with annual billing or $19.75 month-to-month; Enterprise is $22.50 or $29.75 and adds playback; Enterprise+ is $29.75 or $39.75 and adds advanced retention, domain, SAML, and HIPAA-related options, with a five-license minimum. **Free option:** Yes: five meetings per month. ### Read AI strengths - Distinctive live engagement, sentiment, speaker, and meeting-quality analytics. - Search Copilot reaches beyond meetings into connected email, messaging, and document sources. - Automatic recaps and recurring-meeting pre-reads can carry action items and open questions into email, Slack, or Teams. - Current macOS/Windows desktop plus iOS and Android in-person capture broaden the product beyond a meeting bot. - Its open-beta REST API and MCP expose full speaker-labeled transcripts, summaries, actions, metrics, and recording download URLs for meetings the user can access. ### Read AI tradeoffs - Audio/video playback requires Enterprise or Enterprise+, while lower-tier source media is deleted after the documented grace period. - Advanced retention, SAML, domain controls, and HIPAA support require Enterprise+ and its license minimum. - Engagement and sentiment scoring can be useful for coaching but uncomfortable or noisy for some company cultures. - Workspace licensing does not offer the same free-viewer model as some competitors. - The API and MCP are open beta: OAuth tokens are short-lived, static keys/client credentials are not supported, and several app features and file upload are not exposed. - Read says meeting data is not used for AI training without explicit opt-in, but its Customer Experience Improvement Program is enabled on an opt-out basis for product evaluation. - Simply removing a person from a workspace does not revoke their account access or transfer their reports. Admins must deactivate the account and transfer workspace-owned reports as separate offboarding steps. ### Choose Read AI when - Live engagement and speaker analytics are genuinely useful to your managers or facilitators. - You want AI search across meetings plus connected workplace sources. - You are comfortable with Enterprise pricing for playback and Enterprise+ for stronger governance. ## Feature comparison | What matters | Gong | Read AI | | --- | --- | --- | | Capture options | Broad support — Meeting bot, native Zoom recording, telephony, and mobile capture. Gong captures supported web meetings, calls, and email. Eligible company-hosted Zoom calls can use Zoom-native recording with no Gong bot; other web-conferencing paths generally use the bot. Its mobile app records scheduled or ad-hoc face-to-face conversations. | Broad support — Meeting bot, macOS/Windows desktop, and mobile. The assistant can join scheduled calls, while desktop records device audio without relying solely on a bot. Disclosure and opt-out flows remain part of the participant experience. | | Desktop and mobile | Available with limits — Web plus iOS and Android; sales workflows are cloud-first. Mobile apps support recording and review. Gong is primarily an enterprise web platform rather than a general-purpose botless desktop recorder; only its Zoom integration offers native provider recording without the Gong bot. | Broad support — Web, macOS, Windows, iOS, and Android. Desktop captures device audio for online meetings. The iPhone and Android apps record in-person conversations and put their reports beside Zoom, Meet, and Teams meetings; neither mobile app can record another app or phone call using the same microphone. | | In-person capture and speaker labels | Available with limits — Mobile face-to-face audio recording. iOS and Android can capture scheduled or ad-hoc room meetings. Gong separates speakers, but same-room voices may appear as room-name Speaker 1, Speaker 2, and so on until someone edits them; noisy rooms can reduce quality. | Broad support — iOS and Android real-time transcript and summary. Both mobile apps record room conversations with a live transcript and summary. They do not capture phone calls, FaceTime, or a virtual-meeting app on the same device. In shared-room audio, distinct voices may begin as Conference Room — Speaker 1, Speaker 2, and so on; owners and editors can rename or reassign them afterward. | | Recordings, playback, and clips | Broad support — Rich call playback, libraries, snippets, and coaching review. Recording review is a core Gong workflow, with synchronized transcript, comments, snippets, libraries, trackers, and manager coaching tools. | Narrow or indirect — Playback only on Enterprise and Enterprise+. Pro and free users can receive notes and transcripts, but source media is not a durable playback library. Read documents a 30-day grace period before lower-tier media deletion. | | Notes, action items, and search | Broad support — Sales summaries, next steps, account search, and conversation intelligence. Gong excels at finding deal moments, objections, topics, rep behaviors, and next steps. With Engage, recommended meeting follow-ups become due-dated to-dos that can be completed, dismissed, reviewed by managers, and acted on through email or calls. A recommendation can auto-dismiss after seven days if no other completion rule fires. The experience is optimized around customer and revenue questions rather than general company knowledge. | Broad support — Summaries, action items, Search Copilot, and coaching analytics. Read’s differentiated layer is live and post-meeting intelligence: engagement, sentiment, speaker stats, action items, and search across connected content. Recommendations can resurface recent work assigned to the user, but Read does not document a full workspace-wide task board with assignee and completion management comparable to dedicated action trackers. | | People, companies, and context | Broad support — Deep account and deal history for GTM teams. Calls, meetings, and email roll into account and deal context. This is powerful for revenue work but is not positioned as a shared memory for every internal and external company conversation. | Broad support — Cross-source Search Copilot. Search can span meetings, email, messages, and documents, which is broader than a transcript library. The experience is a search layer rather than explicit relationship timelines and upcoming-event pages. | | Automatic sharing and workspace defaults | Available with limits — Permissioned call, snippet, and folder sharing. Calls and snippets can be shared internally or externally, and shared folders can grant access to every call they contain. Gong documents automatic capture rules, while post-meeting distribution centers on direct shares, folders, teams, accounts, and coaching libraries. | Broad support — Workspace-wide participant and team report access. Workspace admins can set automatic report access for internal or external participants and give teams role-based access to matching reports, including retroactive access. Owners can send recaps and recurring-meeting pre-reads through email, Slack, or Teams. Participant rules use calendar invitees, including no-shows, and the owner’s settings govern each report, so teams should configure workspace controls deliberately. | | Automations | Broad support — Purpose-built revenue workflows and engagement sequences. Gong automates CRM activity, deal signals, alerts, coaching, and sales engagement. Engage flows and AI-recommended to-dos centralize rep work and let managers inspect team queues. It is highly capable inside revenue operations, but this task system is package-gated and less open-ended for arbitrary company workflows. | Available with limits — Recaps, pre-reads, scheduled updates, and agent actions. Read can send post-meeting recaps, recurring-meeting pre-reads, and scheduled topic updates, while Ask Read actions can draft and send email, create calendar events, and update HubSpot after user approval. It is more opinionated around its own agents and intelligence outputs than a general meeting trigger/condition/action canvas. | | Integrations | Broad support — Deep CRM, calendar, conferencing, and sales-stack integrations. The integration strategy is strong where revenue teams live: CRMs, dialers, calendars, meeting platforms, and sales engagement systems. | Broad support — Calendar, conferencing, email, messaging, documents, and premium connectors. Search Copilot’s cross-source coverage is a strength, although connector eligibility varies by paid plan. | | API, MCP, CLI, and data portability | Broad support — Mature APIs, exports, data cloud, and a focused MCP server. Gong exposes calls, full speaker-segmented transcripts, users, CRM-linked objects, exports, and data-warehouse tables. Its 2026 MCP server supports personal or organization-wide authorization for ChatGPT, Claude, Copilot, and custom agents, but is read-only and limited to account/deal questions and generated briefs—not raw meeting retrieval. Those MCP tools and some AI APIs consume Gong credits. There is no documented first-party CLI. | Available with limits — Open-beta REST API and MCP with full meeting reports. Read’s API and remote MCP can return meeting metadata, participants, summaries, chapters, action items, topics, metrics, full speaker-labeled transcripts, and recording-download URLs. They are open beta, use browser OAuth with short-lived rotating tokens, lack service credentials and file upload, and only reach reports the user can access unless an admin enables global report access. | | Security, privacy, and admin | Broad support — Mature enterprise administration and governance. Gong supports large deployments, granular access, SSO/SCIM, retention configuration, deletion, and compliance workflows. Standard retention is the shorter of three years or the customer term and data is deleted 30 days after the relationship ends; company-library calls sit outside the standard rule. | Broad support — Core admin on Enterprise; advanced governance on Enterprise+. Retention, domain controls, SAML, and HIPAA-related capabilities are concentrated in Enterprise+. That plan currently carries a five-license minimum. | | Languages | Broad support — More than 70 languages; some AI features remain English-only. Gong documents more than 70 transcription languages plus AI translation. Email labels, red-flag alerts, Gong-recommended to-dos, and example-based smart trackers are still English-only, so global teams should verify the exact workflow rather than relying on the headline count. | Available with limits — Read’s pricing page says 20+; its detail table says 16+. Read’s current pricing page uses “20+ languages” in the Free plan card but “16+ languages” in the detailed comparison table. The coverage is useful but materially narrower on paper than competitors advertising 75 or 100+; verify the language you need rather than relying on the headline count. | Ratings describe documented breadth rather than overall product quality: - **Broad support:** Broad native support across the product or relevant paid plans. - **Available with limits:** Documented support with meaningful scope, mode, or plan limits. - **Narrow or indirect:** Narrow, indirect, beta, or substantially plan-gated support. - **Not documented:** No current first-party documentation for a native option. ## Detailed analysis ### Capture options **Both products document broad support for capture options, with different scope and plan limits.** **Gong:** Meeting bot, native Zoom recording, telephony, and mobile capture. Gong captures supported web meetings, calls, and email. Eligible company-hosted Zoom calls can use Zoom-native recording with no Gong bot; other web-conferencing paths generally use the bot. Its mobile app records scheduled or ad-hoc face-to-face conversations. Evidence: [Gong web-conferencing capture](https://help.gong.io/docs/web-conferencing-integrations), [Gong mobile recording](https://help.gong.io/docs/record-meetings-on-mobile). **Read AI:** Meeting bot, macOS/Windows desktop, and mobile. The assistant can join scheduled calls, while desktop records device audio without relying solely on a bot. Disclosure and opt-out flows remain part of the participant experience. Evidence: [Read AI desktop app](https://support.read.ai/hc/en-us/articles/45911611006995-How-to-Use-Read-s-Desktop-App-for-Windows-and-Mac). ### Desktop and mobile **Read AI has broader documented support for desktop and mobile.** **Gong:** Web plus iOS and Android; sales workflows are cloud-first. Mobile apps support recording and review. Gong is primarily an enterprise web platform rather than a general-purpose botless desktop recorder; only its Zoom integration offers native provider recording without the Gong bot. Evidence: [Gong web-conferencing capture](https://help.gong.io/docs/web-conferencing-integrations), [Gong mobile recording](https://help.gong.io/docs/record-meetings-on-mobile). **Read AI:** Web, macOS, Windows, iOS, and Android. Desktop captures device audio for online meetings. The iPhone and Android apps record in-person conversations and put their reports beside Zoom, Meet, and Teams meetings; neither mobile app can record another app or phone call using the same microphone. Evidence: [Read AI desktop app](https://support.read.ai/hc/en-us/articles/45911611006995-How-to-Use-Read-s-Desktop-App-for-Windows-and-Mac), [Read AI iPhone app](https://support.read.ai/hc/en-us/articles/34467337929107-Read-AI-App-for-iPhone), [Read AI Android app](https://support.read.ai/hc/en-us/articles/51863250182291-Read-AI-App-for-Android). ### In-person capture and speaker labels **Read AI has broader documented support for in-person capture and speaker labels.** **Gong:** Mobile face-to-face audio recording. iOS and Android can capture scheduled or ad-hoc room meetings. Gong separates speakers, but same-room voices may appear as room-name Speaker 1, Speaker 2, and so on until someone edits them; noisy rooms can reduce quality. Evidence: [Gong mobile recording](https://help.gong.io/docs/record-meetings-on-mobile), [Gong speaker identification](https://help.gong.io/docs/how-gong-identifies-speakers). **Read AI:** iOS and Android real-time transcript and summary. Both mobile apps record room conversations with a live transcript and summary. They do not capture phone calls, FaceTime, or a virtual-meeting app on the same device. In shared-room audio, distinct voices may begin as Conference Room — Speaker 1, Speaker 2, and so on; owners and editors can rename or reassign them afterward. Evidence: [Read AI iPhone app](https://support.read.ai/hc/en-us/articles/34467337929107-Read-AI-App-for-iPhone), [Read AI Android app](https://support.read.ai/hc/en-us/articles/51863250182291-Read-AI-App-for-Android), [Read AI mobile capture limits](https://support.read.ai/hc/en-us/articles/51863422605203-Can-I-use-Read-s-mobile-app-to-record-calls-from-my-phone), [Read AI speaker editing](https://support.read.ai/hc/en-us/articles/36169538719379-Can-I-edit-text-and-speaker-names-in-my-meeting-report). ### Recordings, playback, and clips **Gong has broader documented support for recordings, playback, and clips.** **Gong:** Rich call playback, libraries, snippets, and coaching review. Recording review is a core Gong workflow, with synchronized transcript, comments, snippets, libraries, trackers, and manager coaching tools. Evidence: [Gong plans and seats](https://help.gong.io/docs/plans-and-seats), [Gong data retention](https://help.gong.io/docs/data-retention-policy). **Read AI:** Playback only on Enterprise and Enterprise+. Pro and free users can receive notes and transcripts, but source media is not a durable playback library. Read documents a 30-day grace period before lower-tier media deletion. Evidence: [Read AI recording availability](https://support.read.ai/hc/en-us/articles/15107171454739-Why-can-t-I-see-recordings-in-my-report-when-I-received-a-recording-notification-in-my-meeting), [Read AI pricing](https://www.read.ai/plans-pricing). ### Notes, action items, and search **Both products document broad support for notes, action items, and search, with different scope and plan limits.** **Gong:** Sales summaries, next steps, account search, and conversation intelligence. Gong excels at finding deal moments, objections, topics, rep behaviors, and next steps. With Engage, recommended meeting follow-ups become due-dated to-dos that can be completed, dismissed, reviewed by managers, and acted on through email or calls. A recommendation can auto-dismiss after seven days if no other completion rule fires. The experience is optimized around customer and revenue questions rather than general company knowledge. Evidence: [Gong plans and seats](https://help.gong.io/docs/plans-and-seats), [Gong recommended to-dos](https://help.gong.io/docs/gong-recommended-to-dos), [Gong team to-do management](https://help.gong.io/docs/working-with-todos). **Read AI:** Summaries, action items, Search Copilot, and coaching analytics. Read’s differentiated layer is live and post-meeting intelligence: engagement, sentiment, speaker stats, action items, and search across connected content. Recommendations can resurface recent work assigned to the user, but Read does not document a full workspace-wide task board with assignee and completion management comparable to dedicated action trackers. Evidence: [Read AI pricing](https://www.read.ai/plans-pricing), [Read AI report distribution](https://support.read.ai/hc/en-us/articles/23219401248019-How-do-I-control-meeting-report-sharing-and-distribution). ### People, companies, and context **Both products document broad support for people, companies, and context, with different scope and plan limits.** **Gong:** Deep account and deal history for GTM teams. Calls, meetings, and email roll into account and deal context. This is powerful for revenue work but is not positioned as a shared memory for every internal and external company conversation. Evidence: [Gong plans and seats](https://help.gong.io/docs/plans-and-seats). **Read AI:** Cross-source Search Copilot. Search can span meetings, email, messages, and documents, which is broader than a transcript library. The experience is a search layer rather than explicit relationship timelines and upcoming-event pages. Evidence: [Read AI pricing](https://www.read.ai/plans-pricing). ### Automatic sharing and workspace defaults **Read AI has broader documented support for automatic sharing and workspace defaults.** **Gong:** Permissioned call, snippet, and folder sharing. Calls and snippets can be shared internally or externally, and shared folders can grant access to every call they contain. Gong documents automatic capture rules, while post-meeting distribution centers on direct shares, folders, teams, accounts, and coaching libraries. Evidence: [Gong call and folder sharing](https://help.gong.io/docs/enable-call-and-folder-sharing). **Read AI:** Workspace-wide participant and team report access. Workspace admins can set automatic report access for internal or external participants and give teams role-based access to matching reports, including retroactive access. Owners can send recaps and recurring-meeting pre-reads through email, Slack, or Teams. Participant rules use calendar invitees, including no-shows, and the owner’s settings govern each report, so teams should configure workspace controls deliberately. Evidence: [Read AI workspace sharing settings](https://support.read.ai/hc/en-us/articles/7962819152659-What-are-all-of-the-settings-and-permissions-available-with-Workspaces), [Read AI report distribution](https://support.read.ai/hc/en-us/articles/23219401248019-How-do-I-control-meeting-report-sharing-and-distribution). ### Automations **Gong has broader documented support for automations.** **Gong:** Purpose-built revenue workflows and engagement sequences. Gong automates CRM activity, deal signals, alerts, coaching, and sales engagement. Engage flows and AI-recommended to-dos centralize rep work and let managers inspect team queues. It is highly capable inside revenue operations, but this task system is package-gated and less open-ended for arbitrary company workflows. Evidence: [Gong automation rules](https://help.gong.io/docs/introduction-to-automation-rules), [Gong recommended to-dos](https://help.gong.io/docs/gong-recommended-to-dos), [Gong team to-do management](https://help.gong.io/docs/working-with-todos). **Read AI:** Recaps, pre-reads, scheduled updates, and agent actions. Read can send post-meeting recaps, recurring-meeting pre-reads, and scheduled topic updates, while Ask Read actions can draft and send email, create calendar events, and update HubSpot after user approval. It is more opinionated around its own agents and intelligence outputs than a general meeting trigger/condition/action canvas. Evidence: [Read AI report distribution](https://support.read.ai/hc/en-us/articles/23219401248019-How-do-I-control-meeting-report-sharing-and-distribution), [Read AI actions](https://support.read.ai/hc/en-us/articles/48863788829971-Using-Ask-Read-actions). ### Integrations **Both products document broad support for integrations, with different scope and plan limits.** **Gong:** Deep CRM, calendar, conferencing, and sales-stack integrations. The integration strategy is strong where revenue teams live: CRMs, dialers, calendars, meeting platforms, and sales engagement systems. Evidence: [Gong plans and seats](https://help.gong.io/docs/plans-and-seats). **Read AI:** Calendar, conferencing, email, messaging, documents, and premium connectors. Search Copilot’s cross-source coverage is a strength, although connector eligibility varies by paid plan. Evidence: [Read AI pricing](https://www.read.ai/plans-pricing). ### API, MCP, CLI, and data portability **Gong has broader documented support for API, MCP, CLI, and data portability.** **Gong:** Mature APIs, exports, data cloud, and a focused MCP server. Gong exposes calls, full speaker-segmented transcripts, users, CRM-linked objects, exports, and data-warehouse tables. Its 2026 MCP server supports personal or organization-wide authorization for ChatGPT, Claude, Copilot, and custom agents, but is read-only and limited to account/deal questions and generated briefs—not raw meeting retrieval. Those MCP tools and some AI APIs consume Gong credits. There is no documented first-party CLI. Evidence: [Gong transcript API](https://help.gong.io/apidocs/retrieve-transcripts-of-calls-by-date-or-callids-v2callstranscript-2), [Gong API overview](https://help.gong.io/docs/what-the-gong-api-provides), [Gong MCP server](https://help.gong.io/docs/about-gong-mcp-server), [Gong MCP setup](https://help.gong.io/docs/create-an-integration-to-connect-to-the-mcp-server), [Gong AI credits](https://help.gong.io/docs/about-gong-credits), [Gong transcript downloads](https://help.gong.io/docs/view-a-call-transcript), [Gong media downloads](https://help.gong.io/docs/download-a-call-or-snippet). **Read AI:** Open-beta REST API and MCP with full meeting reports. Read’s API and remote MCP can return meeting metadata, participants, summaries, chapters, action items, topics, metrics, full speaker-labeled transcripts, and recording-download URLs. They are open beta, use browser OAuth with short-lived rotating tokens, lack service credentials and file upload, and only reach reports the user can access unless an admin enables global report access. Evidence: [Read AI API and MCP overview](https://support.read.ai/hc/en-us/articles/49379985941523-Read-AI-API-and-MCP-Overview), [Read AI MCP tools](https://support.read.ai/hc/en-us/articles/49381158409491-MCP-Server). ### Security, privacy, and admin **Both products document broad support for security, privacy, and admin, with different scope and plan limits.** **Gong:** Mature enterprise administration and governance. Gong supports large deployments, granular access, SSO/SCIM, retention configuration, deletion, and compliance workflows. Standard retention is the shorter of three years or the customer term and data is deleted 30 days after the relationship ends; company-library calls sit outside the standard rule. Evidence: [Gong plans and seats](https://help.gong.io/docs/plans-and-seats), [Gong data retention](https://help.gong.io/docs/data-retention-policy). **Read AI:** Core admin on Enterprise; advanced governance on Enterprise+. Retention, domain controls, SAML, and HIPAA-related capabilities are concentrated in Enterprise+. That plan currently carries a five-license minimum. Evidence: [Read AI pricing](https://www.read.ai/plans-pricing), [Read AI workspace sharing settings](https://support.read.ai/hc/en-us/articles/7962819152659-What-are-all-of-the-settings-and-permissions-available-with-Workspaces), [Read AI workspace offboarding](https://support.read.ai/hc/en-us/articles/27433066427283-How-do-I-offboard-someone-from-my-Read-workspace), [Read AI data handling](https://support.read.ai/hc/en-us/articles/52055801266579-What-Does-Read-AI-Do-With-My-Data-Read-AI). ### Languages **Gong has broader documented support for languages.** **Gong:** More than 70 languages; some AI features remain English-only. Gong documents more than 70 transcription languages plus AI translation. Email labels, red-flag alerts, Gong-recommended to-dos, and example-based smart trackers are still English-only, so global teams should verify the exact workflow rather than relying on the headline count. Evidence: [Gong language support](https://help.gong.io/docs/what-languages-are-supported-in-gong). **Read AI:** Read’s pricing page says 20+; its detail table says 16+. Read’s current pricing page uses “20+ languages” in the Free plan card but “16+ languages” in the detailed comparison table. The coverage is useful but materially narrower on paper than competitors advertising 75 or 100+; verify the language you need rather than relying on the headline count. Evidence: [Read AI pricing](https://www.read.ai/plans-pricing). ## A third option to consider: Circleback Circleback turns online meetings, in-person conversations, and imported calls into one shared company memory. Record with a bot, with the botless desktop app, from an iPhone or Android phone, or on Apple Watch. Every route produces the same speaker-labeled record, detailed notes designed to stand alone, and automatically assigned action items. Sharing rules and automations carry the useful parts into the teams and tools that need them. Circleback is built for people and AI agents: the complete meeting record available to a person is also available programmatically through its API, MCP, and CLI. Circleback can also search connected apps and take action in them. It is built for people and AI agents: the same complete meeting data available to a person is available programmatically to ChatGPT, Claude, other agents, and internal tools through the API, MCP, and CLI. Free; Pro from $15/user/month annually; Business from $25/user/month annually; Enterprise $35/user/month, billed annually. ## Frequently asked questions ### Which is better: Gong or Read AI? Gong is stronger on pipeline, deal, and rep workflows. Read AI is stronger on live engagement and sentiment signals plus search across meetings and connected work content. ### Which is less expensive, Gong or Read AI? Gong: Custom quote: per-user licenses plus a platform fee. Read AI: Free for 5 meetings/month; Pro from $15/user/month annually. Compare the paid seats, included usage, recording access, and admin features you actually need. ### Can Gong and Read AI record without a bot? Gong: Meeting bot, native Zoom recording, telephony, and mobile capture. Read AI: Meeting bot, macOS/Windows desktop, and mobile. The useful check is whether your required capture mode keeps video, a recording, and speaker names. ### Which is better for a whole company? First ask who gets each note automatically; otherwise useful context stays with the recorder. Then compare permissions, retention, and enforced defaults. Gong: Permissioned call, snippet, and folder sharing. Read AI: Workspace-wide participant and team report access. ### Can I access and move the full meeting data? Gong: Mature APIs, exports, data cloud, and a focused MCP server. Read AI: Open-beta REST API and MCP with full meeting reports. Check the selected plan, authentication model, transcript scope, export format, and retention window for the workflow you need. ### How was this comparison researched? We use first-party pricing pages, product pages, help docs, and release notes for both products. The sources are linked below. ## Methodology Circleback reviews first-party pricing pages, product pages, help docs, and release notes. Prices and capabilities move, so check the linked sources when a detail is important to your decision. Every feature dimension links to the exact first-party documents used for that claim. Ratings describe documented breadth, not an overall score or winner. This page is a neutral competitor-to-competitor comparison. There are no paid placements or affiliate rankings. ## First-party sources ### Gong sources - [Gong pricing](https://www.gong.io/pricing): Custom pricing structure, per-user licenses, platform fee, and package model. - [Gong web-conferencing capture](https://help.gong.io/docs/web-conferencing-integrations): Bot capture across providers and native bot-free recording for eligible Zoom meetings. - [Gong transcript API](https://help.gong.io/apidocs/retrieve-transcripts-of-calls-by-date-or-callids-v2callstranscript-2): Documented call-transcript endpoint, pagination, filters, and authorization scope. - [Gong API overview](https://help.gong.io/docs/what-the-gong-api-provides): Calls, full transcripts, analyzed conversation data, users, activity, and CRM-linked API capabilities. - [Gong MCP server](https://help.gong.io/docs/about-gong-mcp-server): Read-only account/deal questions and brief generation for external AI clients. - [Gong MCP setup](https://help.gong.io/docs/create-an-integration-to-connect-to-the-mcp-server): Paid-seat requirement, personal or shared authorization, OAuth setup, and official MCP endpoint. - [Gong AI credits](https://help.gong.io/docs/about-gong-credits): Shared annual credit pool and consumption behavior for MCP, AI APIs, and continuous AI processing. - [Gong transcript downloads](https://help.gong.io/docs/view-a-call-transcript): Per-call transcript download and synchronized transcript behavior. - [Gong media downloads](https://help.gong.io/docs/download-a-call-or-snippet): Permissioned audio, video, and snippet downloads on any Gong plan. - [Gong plans and seats](https://help.gong.io/docs/plans-and-seats): Foundation platform and Enable, Forecast, Engage, and Data Cloud packages. - [Gong mobile recording](https://help.gong.io/docs/record-meetings-on-mobile): iOS and Android in-person recording behavior and quality considerations. - [Gong speaker identification](https://help.gong.io/docs/how-gong-identifies-speakers): Speaker separation, same-room generic labels, platform behavior, and optional voice identification. - [Gong data retention](https://help.gong.io/docs/data-retention-policy): Standard and custom retention behavior. - [Gong language support](https://help.gong.io/docs/what-languages-are-supported-in-gong): More than 70 transcription languages, AI translation, and the AI capabilities that remain English-only. - [Gong call and folder sharing](https://help.gong.io/docs/enable-call-and-folder-sharing): Company permissions for external call sharing and internal shared folders. - [Gong automation rules](https://help.gong.io/docs/introduction-to-automation-rules): Plan availability, supported triggers and actions, and future-only rule application. - [Gong recommended to-dos](https://help.gong.io/docs/gong-recommended-to-dos): Engage eligibility, AI meeting follow-ups, source timestamps, due dates, completion rules, seven-day expiry, and language limits. - [Gong team to-do management](https://help.gong.io/docs/working-with-todos): Personal and manager task views, filters, due dates, bulk completion, CRM context, and execution controls. ### Read AI sources - [Read AI pricing](https://www.read.ai/plans-pricing): Current meeting limits, prices, languages, playback gate, governance, and Enterprise+ minimum. - [Read AI desktop app](https://support.read.ai/hc/en-us/articles/45911611006995-How-to-Use-Read-s-Desktop-App-for-Windows-and-Mac): Device-audio recording and participant disclosure behavior. - [Read AI iPhone app](https://support.read.ai/hc/en-us/articles/34467337929107-Read-AI-App-for-iPhone): In-person real-time transcript and summary. - [Read AI Android app](https://support.read.ai/hc/en-us/articles/51863250182291-Read-AI-App-for-Android): Android in-person capture, live transcript and summary, and report access. - [Read AI mobile capture limits](https://support.read.ai/hc/en-us/articles/51863422605203-Can-I-use-Read-s-mobile-app-to-record-calls-from-my-phone): Phone-call and same-device virtual-meeting limitations across iOS and Android. - [Read AI speaker editing](https://support.read.ai/hc/en-us/articles/36169538719379-Can-I-edit-text-and-speaker-names-in-my-meeting-report): Generic same-room labels plus transcript-wide speaker renaming and turn reassignment. - [Read AI recording availability](https://support.read.ai/hc/en-us/articles/15107171454739-Why-can-t-I-see-recordings-in-my-report-when-I-received-a-recording-notification-in-my-meeting): Enterprise playback requirement and lower-plan source-media deletion. - [Read AI workspace sharing settings](https://support.read.ai/hc/en-us/articles/7962819152659-What-are-all-of-the-settings-and-permissions-available-with-Workspaces): Participant auto-sharing, team report access, and workspace distribution controls. - [Read AI report distribution](https://support.read.ai/hc/en-us/articles/23219401248019-How-do-I-control-meeting-report-sharing-and-distribution): Owner-level participant sharing, invitee behavior, email/Slack/Teams recaps, recurring-meeting pre-reads, and workspace controls. - [Read AI actions](https://support.read.ai/hc/en-us/articles/48863788829971-Using-Ask-Read-actions): Agent actions for HubSpot updates, approved email sending, calendar creation, and scheduled reports. - [Read AI API and MCP overview](https://support.read.ai/hc/en-us/articles/49379985941523-Read-AI-API-and-MCP-Overview): Open-beta scope, prerequisites, OAuth and rate-limit constraints, permissions, and current feature gaps. - [Read AI MCP tools](https://support.read.ai/hc/en-us/articles/49381158409491-MCP-Server): Full transcript, summary, action, metric, recording-download, agent-dispatch, and sharing tools. - [Read AI data handling](https://support.read.ai/hc/en-us/articles/52055801266579-What-Does-Read-AI-Do-With-My-Data-Read-AI): Storage, access, AI-training consent, and the opt-out Customer Experience Improvement Program. - [Read AI workspace offboarding](https://support.read.ai/hc/en-us/articles/27433066427283-How-do-I-offboard-someone-from-my-Read-workspace): Account deactivation, report transfer, and the limits of simply removing a workspace member.