{ "@context": "https://schema.org", "@type": "Dataset", "@id": "https://circleback.ai/compare/gong-vs-zoom-ai#dataset", "schemaVersion": 4, "type": "SoftwareApplicationComparison", "slug": "gong-vs-zoom-ai", "url": "https://circleback.ai/compare/gong-vs-zoom-ai", "canonicalUrl": "https://circleback.ai/compare/gong-vs-zoom-ai", "title": "Gong vs Zoom AI: pricing, features, and which is better", "description": "Compare Gong vs Zoom AI on pricing, notes, action items, recordings, capture, and integrations. Source-backed research with candid tradeoffs.", "inLanguage": "en-US", "isAccessibleForFree": true, "representations": { "html": "https://circleback.ai/compare/gong-vs-zoom-ai", "markdown": "https://circleback.ai/compare/gong-vs-zoom-ai.md", "json": "https://circleback.ai/compare/gong-vs-zoom-ai.json", "describedBy": "https://circleback.ai/compare/llms.txt" }, "editorialPerspective": "Neutral competitor comparison; Circleback is presented only as a labeled third option.", "verdict": "Gong is the specialist revenue platform. Zoom AI is the bundled meeting assistant for companies already standardized on Zoom and happy to keep the workflow in that suite.", "products": [ { "id": "gong", "name": "Gong", "shortName": "Gong", "logoPath": "/logos/gong.svg", "website": "https://www.gong.io", "tagline": "A deep revenue-intelligence platform built for sales organizations.", "positioning": "Gong captures customer interactions and turns them into sales coaching, deal intelligence, pipeline inspection, forecasting, and engagement workflows. It is much more than a note taker—and that is both its superpower and its cost.", "bestFor": "Mature go-to-market organizations that want rep coaching, deal inspection, pipeline forecasting, conversation intelligence, and sales engagement in one suite.", "lessIdealFor": "A whole company looking for a light, shared memory across engineering, product, recruiting, leadership, and internal conversations.", "decisionSummary": { "fit": "Revenue forecasting, deal inspection, and rep coaching", "chooseFor": [ "Sales analytics and forecasting", "Enterprise coaching workflows" ], "watchFor": [ "Opaque pricing + platform fee", "Follow-up tasks require Engage" ] }, "pricing": { "headline": "Custom quote: per-user licenses plus a platform fee", "detail": "Gong does not publish a self-serve price. Its pricing page says cost combines a per-user license with a platform fee, and capabilities such as Forecast, Engage, Enable, and Data Cloud are organized as additional packages.", "freePlan": "No self-serve free plan or free trial is advertised; request a demo and quote." }, "strengths": [ "Mature sales coaching, call libraries, scorecards, deal inspection, pipeline analytics, and forecasting workflows.", "Captures calls, meetings, and email in a customer-account context designed for revenue teams.", "Native Zoom recording avoids a Gong bot for eligible company-hosted Zoom calls, while iOS and Android cover face-to-face conversations.", "A mature public API, data exports, and a new MCP server give engineering and AI tools useful access to Gong’s revenue context.", "Gong Engage has a mature sales to-do system with AI-recommended follow-ups, due dates, completion state, rep and manager views, and direct email or call execution." ], "tradeoffs": [ "Pricing is opaque and includes a platform fee; important workflows are split across packages.", "Its data model, vocabulary, rollout, and analytics are sales-first, which can create another silo for non-GTM teams.", "It is a substantial platform to administer when the actual need is meeting notes, shared context, and reliable follow-through rather than revenue operations.", "Standard retention is the shorter of three years or the customer term, but calls placed in the company library are excluded. Shortening retention can also reduce the history behind Gong insights.", "The new MCP server is useful but narrow and read-only: it answers questions about one account or deal and generates briefs rather than returning raw transcripts. MCP and some AI APIs also consume a shared pool of Gong credits.", "Gong’s meeting-follow-up to-dos require the separately packaged Engage product, are fully supported only in English, and auto-dismiss after seven days if no other completion rule fires." ], "chooseIf": [ "Forecasting, rep coaching, and deal inspection are the center of the buying decision.", "Your organization wants a full revenue platform and can support an enterprise rollout.", "Sales leaders need opinionated analytics and manager workflows, not just searchable conversation context." ], "features": { "capture": { "summary": "Meeting bot, native Zoom recording, telephony, and mobile capture", "detail": "Gong captures supported web meetings, calls, and email. Eligible company-hosted Zoom calls can use Zoom-native recording with no Gong bot; other web-conferencing paths generally use the bot. Its mobile app records scheduled or ad-hoc face-to-face conversations.", "level": "strong" }, "platforms": { "summary": "Web plus iOS and Android; sales workflows are cloud-first", "detail": "Mobile apps support recording and review. Gong is primarily an enterprise web platform rather than a general-purpose botless desktop recorder; only its Zoom integration offers native provider recording without the Gong bot.", "level": "available" }, "inPerson": { "summary": "Mobile face-to-face audio recording", "detail": "iOS and Android can capture scheduled or ad-hoc room meetings. Gong separates speakers, but same-room voices may appear as room-name Speaker 1, Speaker 2, and so on until someone edits them; noisy rooms can reduce quality.", "level": "available" }, "recordings": { "summary": "Rich call playback, libraries, snippets, and coaching review", "detail": "Recording review is a core Gong workflow, with synchronized transcript, comments, snippets, libraries, trackers, and manager coaching tools.", "level": "strong" }, "notesAndSearch": { "summary": "Sales summaries, next steps, account search, and conversation intelligence", "detail": "Gong excels at finding deal moments, objections, topics, rep behaviors, and next steps. With Engage, recommended meeting follow-ups become due-dated to-dos that can be completed, dismissed, reviewed by managers, and acted on through email or calls. A recommendation can auto-dismiss after seven days if no other completion rule fires. The experience is optimized around customer and revenue questions rather than general company knowledge.", "level": "strong" }, "companyMemory": { "summary": "Deep account and deal history for GTM teams", "detail": "Calls, meetings, and email roll into account and deal context. This is powerful for revenue work but is not positioned as a shared memory for every internal and external company conversation.", "level": "strong" }, "sharing": { "summary": "Permissioned call, snippet, and folder sharing", "detail": "Calls and snippets can be shared internally or externally, and shared folders can grant access to every call they contain. Gong documents automatic capture rules, while post-meeting distribution centers on direct shares, folders, teams, accounts, and coaching libraries.", "level": "available" }, "automations": { "summary": "Purpose-built revenue workflows and engagement sequences", "detail": "Gong automates CRM activity, deal signals, alerts, coaching, and sales engagement. Engage flows and AI-recommended to-dos centralize rep work and let managers inspect team queues. It is highly capable inside revenue operations, but this task system is package-gated and less open-ended for arbitrary company workflows.", "level": "strong" }, "integrations": { "summary": "Deep CRM, calendar, conferencing, and sales-stack integrations", "detail": "The integration strategy is strong where revenue teams live: CRMs, dialers, calendars, meeting platforms, and sales engagement systems.", "level": "strong" }, "agentsAndApi": { "summary": "Mature APIs, exports, data cloud, and a focused MCP server", "detail": "Gong exposes calls, full speaker-segmented transcripts, users, CRM-linked objects, exports, and data-warehouse tables. Its 2026 MCP server supports personal or organization-wide authorization for ChatGPT, Claude, Copilot, and custom agents, but is read-only and limited to account/deal questions and generated briefs—not raw meeting retrieval. Those MCP tools and some AI APIs consume Gong credits. There is no documented first-party CLI.", "level": "strong" }, "admin": { "summary": "Mature enterprise administration and governance", "detail": "Gong supports large deployments, granular access, SSO/SCIM, retention configuration, deletion, and compliance workflows. Standard retention is the shorter of three years or the customer term and data is deleted 30 days after the relationship ends; company-library calls sit outside the standard rule.", "level": "strong" }, "languages": { "summary": "More than 70 languages; some AI features remain English-only", "detail": "Gong documents more than 70 transcription languages plus AI translation. Email labels, red-flag alerts, Gong-recommended to-dos, and example-based smart trackers are still English-only, so global teams should verify the exact workflow rather than relying on the headline count.", "level": "strong" } }, "sources": [ { "label": "Gong pricing", "url": "https://www.gong.io/pricing", "note": "Custom pricing structure, per-user licenses, platform fee, and package model." }, { "label": "Gong web-conferencing capture", "url": "https://help.gong.io/docs/web-conferencing-integrations", "note": "Bot capture across providers and native bot-free recording for eligible Zoom meetings." }, { "label": "Gong transcript API", "url": "https://help.gong.io/apidocs/retrieve-transcripts-of-calls-by-date-or-callids-v2callstranscript-2", "note": "Documented call-transcript endpoint, pagination, filters, and authorization scope." }, { "label": "Gong API overview", "url": "https://help.gong.io/docs/what-the-gong-api-provides", "note": "Calls, full transcripts, analyzed conversation data, users, activity, and CRM-linked API capabilities." }, { "label": "Gong MCP server", "url": "https://help.gong.io/docs/about-gong-mcp-server", "note": "Read-only account/deal questions and brief generation for external AI clients." }, { "label": "Gong MCP setup", "url": "https://help.gong.io/docs/create-an-integration-to-connect-to-the-mcp-server", "note": "Paid-seat requirement, personal or shared authorization, OAuth setup, and official MCP endpoint." }, { "label": "Gong AI credits", "url": "https://help.gong.io/docs/about-gong-credits", "note": "Shared annual credit pool and consumption behavior for MCP, AI APIs, and continuous AI processing." }, { "label": "Gong transcript downloads", "url": "https://help.gong.io/docs/view-a-call-transcript", "note": "Per-call transcript download and synchronized transcript behavior." }, { "label": "Gong media downloads", "url": "https://help.gong.io/docs/download-a-call-or-snippet", "note": "Permissioned audio, video, and snippet downloads on any Gong plan." }, { "label": "Gong plans and seats", "url": "https://help.gong.io/docs/plans-and-seats", "note": "Foundation platform and Enable, Forecast, Engage, and Data Cloud packages." }, { "label": "Gong mobile recording", "url": "https://help.gong.io/docs/record-meetings-on-mobile", "note": "iOS and Android in-person recording behavior and quality considerations." }, { "label": "Gong speaker identification", "url": "https://help.gong.io/docs/how-gong-identifies-speakers", "note": "Speaker separation, same-room generic labels, platform behavior, and optional voice identification." }, { "label": "Gong data retention", "url": "https://help.gong.io/docs/data-retention-policy", "note": "Standard and custom retention behavior." }, { "label": "Gong language support", "url": "https://help.gong.io/docs/what-languages-are-supported-in-gong", "note": "More than 70 transcription languages, AI translation, and the AI capabilities that remain English-only." }, { "label": "Gong call and folder sharing", "url": "https://help.gong.io/docs/enable-call-and-folder-sharing", "note": "Company permissions for external call sharing and internal shared folders." }, { "label": "Gong automation rules", "url": "https://help.gong.io/docs/introduction-to-automation-rules", "note": "Plan availability, supported triggers and actions, and future-only rule application." }, { "label": "Gong recommended to-dos", "url": "https://help.gong.io/docs/gong-recommended-to-dos", "note": "Engage eligibility, AI meeting follow-ups, source timestamps, due dates, completion rules, seven-day expiry, and language limits." }, { "label": "Gong team to-do management", "url": "https://help.gong.io/docs/working-with-todos", "note": "Personal and manager task views, filters, due dates, bulk completion, CRM context, and execution controls." } ] }, { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "shortName": "Zoom AI", "logoPath": "/logos/zoom.svg", "website": "https://www.zoom.com/en/products/ai-assistant/", "tagline": "Built-in Zoom meeting intelligence, with My Notes capture and the separate ZoomMate agentic layer.", "positioning": "The features once branded AI Companion now live directly in Zoom Workplace under names such as Meeting Summary and My Notes. My Notes reaches Zoom, Meet, Teams, and in-person conversations; ZoomMate is the separately licensed agentic layer for search, agents, workflows, and finished deliverables.", "bestFor": "Organizations standardized on Zoom Workplace that want built-in summaries and My Notes, or are willing to license ZoomMate for broader agents and cross-tool workflows.", "lessIdealFor": "Teams wanting a vendor-neutral meeting system, the same invisible capture across every platform, simple standalone pricing, or a dedicated cross-company automation and context layer.", "decisionSummary": { "fit": "Bundled notes for teams already living in Zoom", "chooseFor": [ "Existing Zoom Workplace plans", "Zoom Docs and Team Chat workflows" ], "watchFor": [ "Third-party calls may require a bot", "Suggested tasks need manual acceptance" ] }, "pricing": { "headline": "Limited My Notes is free; core Zoom AI is bundled with paid Workplace; ZoomMate is separate", "detail": "Workplace Basic includes three My Notes uses, three hosted meeting summaries, 90 in-person transcription minutes, 20 AI queries, and limited workflows each month. Eligible paid Workplace plans include unlimited core meeting AI. ZoomMate is a separate per-user license with 2,200 monthly AI credits; Zoom’s current pages do not expose a stable price in crawlable text, so check the live quote.", "freePlan": "Yes, in limited form: three My Notes uses and three hosted meeting summaries per month, plus 90 in-person transcription minutes." }, "strengths": [ "Strong bundled value for companies already paying for an eligible Zoom Workplace plan.", "Native Zoom meeting summaries avoid an extra bot and connect directly to Zoom Docs, Team Chat, recordings, and the rest of the suite.", "Bot-free desktop My Notes and mobile Voice Recorder now cover third-party calls and in-person conversations more credibly than older comparisons suggest.", "Zoom does not use communications-like customer content to train its or third-party AI models, and offers mature regional, retention, and model-routing controls.", "Zoom’s public APIs and product-specific MCP servers expose meeting summaries, recordings, transcripts, My Notes, chat, and other workspace resources to external tools and agents.", "Zoom Tasks turns meeting and phone follow-ups into assigned, source-linked work with team views, due dates, priorities, completion, and AI-suggested execution steps." ], "tradeoffs": [ "Google Meet and Teams capture through the calendar integration can use a visible Zoom notetaker bot.", "Mobile My Notes records in-person conversations but does not support third-party meeting apps on the same phone; it also does not auto-detect voice activity.", "Mobile Voice Recorder requires several account features to be enabled, supports twelve summary languages, and may require users to correct detected speaker names after the meeting.", "Zoom is in a naming transition: account settings and some support pages still say AI Companion, while current marketing calls bundled capabilities Zoom AI and reserves ZoomMate for the separately licensed agentic product.", "Sharing, workflows, and context are most cohesive inside Zoom’s own apps, which can be limiting in a mixed-tool company.", "A bundled feature can be less expensive but also less focused than a dedicated whole-company meeting memory.", "AI Companion content may be retained by Zoom or third-party model providers for up to 30 days for support, safety, or debugging. Zoom-hosted-only and zero-retention options exist, but require account-team configuration and vary by feature.", "The deeper agents, third-party workflows, creation tools, and 2,200-credit allowance belong to the separately licensed ZoomMate product; they should not be treated as ordinary bundled Meeting Summary features.", "Meeting-derived tasks commonly arrive as AI recommendations that a user accepts or dismisses, rather than every detected commitment becoming a tracked task automatically." ], "chooseIf": [ "Your company already has eligible paid Zoom Workplace licenses.", "Most important meetings happen in Zoom and outputs should flow into Zoom Docs or Team Chat.", "Bundled convenience matters more than a fully vendor-neutral capture and automation system." ], "features": { "capture": { "summary": "Native Zoom, a third-party bot, bot-free desktop My Notes, and mobile voice recording", "detail": "Zoom meetings get the most native experience. Calendar-connected Google Meet and Teams sessions can use a visible bot, while desktop My Notes captures microphone and system audio without joining the call. iOS and Android also have a dedicated Voice Recorder for room conversations.", "level": "strong" }, "platforms": { "summary": "Zoom desktop/mobile plus My Notes across common meeting platforms", "detail": "Zoom’s app footprint is broad. Exact AI feature availability varies by app, account, plan, region, and whether the meeting is native Zoom or third-party.", "level": "strong" }, "inPerson": { "summary": "Mobile My Notes and a dedicated Voice Recorder", "detail": "Mobile My Notes can transcribe a room and deletes its recording by default unless cloud saving is enabled. Voice Recorder keeps audio, transcript, and summary. It uses generic editable labels by default; when an admin enables Smart Name Tags, enrolled voice profiles can be named automatically. It currently supports twelve summary languages and requires cloud recording plus related transcript settings.", "level": "strong" }, "recordings": { "summary": "Rich Zoom cloud recordings; third-party and personal-note behavior varies", "detail": "Zoom recordings have strong transcript and playback integration. Mobile Voice Recorder keeps audio, while mobile My Notes deletes audio by default unless an admin enables cloud saving. Media behavior therefore depends on the exact capture path and account settings.", "level": "strong" }, "notesAndSearch": { "summary": "Meeting summaries, My Notes, Zoom Tasks, and Zoom-wide AI", "detail": "Built-in Zoom AI can summarize, answer questions, draft follow-up, and work across Zoom content. Zoom Tasks adds a central personal, team, and project task system: meeting and call summaries recommend source-linked work that can be assigned, prioritized, completed, grouped, and expanded into AI-generated steps. Suggested meeting tasks typically need a person to accept them before they join the task system.", "level": "strong" }, "companyMemory": { "summary": "Zoom context plus connected-source search in ZoomMate", "detail": "Built-in Zoom AI draws on meetings, chat, docs, mail, and other authorized Zoom sources. ZoomMate adds cited agentic search across the web and connected systems such as Salesforce, Jira, Slack, ServiceNow, Google, and Microsoft. It is broad context, though not organized primarily as meeting-specific person and company timelines.", "level": "strong" }, "sharing": { "summary": "Automatic Zoom summary sharing; personal My Notes stay private", "detail": "Account and group settings can automatically share Zoom meeting summaries with the host, internal invitees, or all invitees. My Notes starts private and must be shared manually into Zoom or Slack destinations, so behavior depends on the capture path.", "level": "available" }, "automations": { "summary": "Zoom Tasks, native workflows, and newer agentic actions", "detail": "Paid Workplace users can turn meeting, call, chat, and mail context into Zoom Tasks; ZoomMate and Custom AI extend execution into connected systems such as Jira and ServiceNow. The core task workflow is strong, but suggested meeting tasks often require review, while deeper cross-app orchestration belongs to separately licensed products.", "level": "strong" }, "integrations": { "summary": "Deep Zoom ecosystem plus app marketplace and third-party support", "detail": "Native suite integration is the advantage. Buyers with a mixed stack should map how meeting outcomes reach their CRM, issue tracker, and knowledge base without manual copying.", "level": "strong" }, "agentsAndApi": { "summary": "Broad APIs plus product-specific remote MCP servers", "detail": "Zoom APIs retrieve meeting summaries, recordings, transcripts, and My Notes content. Product-specific remote MCP servers let external agents search meetings and retrieve summaries, recordings, playback links, transcripts, next steps, chat, Canvas, and My Notes, with OAuth scopes and relevant product licenses. The surface is broad but fragmented across Zoom products rather than one meeting-data model.", "level": "strong" }, "admin": { "summary": "Mature enterprise Zoom controls with feature-specific settings", "detail": "Enterprise administration is strong but settings and entitlements are complex across recordings, AI Companion, My Notes, third-party notetakers, regions, model routing, and retention. Zoom does not train on customer communications content; Zoom-hosted-only and zero-retention modes are available through account-team configuration for supported features.", "level": "strong" }, "languages": { "summary": "Broad multilingual support, varying by AI feature", "detail": "Zoom supports many spoken languages across transcription and AI features, but coverage is feature-specific. Confirm the exact meeting-summary and question-answering language needed.", "level": "strong" } }, "sources": [ { "label": "Zoom AI and ZoomMate overview", "url": "https://www.zoom.com/en/products/ai-assistant/", "note": "Current ZoomMate, My Notes, free allowance, agentic workflow, credit, and connected-source capabilities." }, { "label": "Zoom AI and ZoomMate transition", "url": "https://www.zoom.com/en/blog/zoom-ai-companion-zoommate/", "note": "Retirement of the AI Companion feature brand, continued built-in Zoom AI, and ZoomMate as the separate agentic product." }, { "label": "Zoom AI and My Notes pricing", "url": "https://zoom.us/pricing/aic", "note": "Basic allowances, paid Workplace inclusion, My Notes, ZoomMate licensing, and AI-credit packaging." }, { "label": "Zoom third-party meeting support", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080354", "note": "Google Meet/Teams calendar requirements, visible bot, and paid-plan eligibility." }, { "label": "Zoom agentic AI announcement", "url": "https://news.zoom.com/zooms-new-agentic-ai-capabilities-supercharge-focus-and-productivity/", "note": "February 2026 My Notes, mobile voice recorder, third-party, and workflow expansion." }, { "label": "Zoom My Notes mobile", "url": "https://news.zoom.com/my-notes-on-mobile/", "note": "May 2026 in-person capture, privacy, sync, and sharing destinations." }, { "label": "Zoom My Notes help", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083849", "note": "Desktop/mobile requirements, third-party mobile limits, recording defaults, privacy, transcript, and sharing behavior." }, { "label": "Zoom Voice Recorder", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080794", "note": "Mobile in-person audio, transcript, summary, speaker-name editing, language scope, and account requirements." }, { "label": "Zoom Smart Name Tags", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0082489", "note": "Admin-controlled voice-profile enrollment and automatic naming in Voice Recorder transcripts." }, { "label": "Zoom Tasks", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0078289", "note": "AI task recommendations from meetings and calls, acceptance flow, assignment, source grouping, completion, due dates, priorities, and generated execution steps." }, { "label": "Zoom My Notes API", "url": "https://developers.zoom.us/docs/my-notes/", "note": "Programmatic access to My Notes content, transcripts, action items, and external workflows." }, { "label": "Zoom meeting APIs", "url": "https://developers.zoom.us/docs/api/meetings/", "note": "Meeting-summary, recording, transcript, and AI Companion controls and scopes." }, { "label": "Zoom remote MCP servers", "url": "https://developers.zoom.us/docs/mcp/servers/", "note": "Product-specific remote MCP endpoints, OAuth, rate limits, and supported interaction model." }, { "label": "Zoom for Claude connector", "url": "https://developers.zoom.us/docs/mcp/plug-ins-and-connectors/claude-connector/", "note": "Meeting search plus summaries, recordings, transcripts, playback links, next steps, My Notes, chat, and Canvas access." }, { "label": "Zoom meeting-summary settings", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057960", "note": "Account and group defaults for automatically sharing meeting summaries with hosts and invitees." }, { "label": "Zoom AI Companion security and privacy", "url": "https://library.zoom.com/ai/ai-whitepaper", "note": "No-training commitment, model-provider routing, regional processing, temporary retention, and zero-retention options." } ] } ], "dimensions": [ { "key": "capture", "label": "Capture options", "lead": "Both products document broad support for capture options, with different scope and plan limits.", "analysis": "Gong: Gong captures supported web meetings, calls, and email. Eligible company-hosted Zoom calls can use Zoom-native recording with no Gong bot; other web-conferencing paths generally use the bot. Its mobile app records scheduled or ad-hoc face-to-face conversations. Zoom AI: Zoom meetings get the most native experience. Calendar-connected Google Meet and Teams sessions can use a visible bot, while desktop My Notes captures microphone and system audio without joining the call. iOS and Android also have a dedicated Voice Recorder for room conversations.", "productA": { "id": "gong", "name": "Gong", "summary": "Meeting bot, native Zoom recording, telephony, and mobile capture", "detail": "Gong captures supported web meetings, calls, and email. Eligible company-hosted Zoom calls can use Zoom-native recording with no Gong bot; other web-conferencing paths generally use the bot. Its mobile app records scheduled or ad-hoc face-to-face conversations.", "level": "strong", "sources": [ { "label": "Gong web-conferencing capture", "url": "https://help.gong.io/docs/web-conferencing-integrations", "note": "Bot capture across providers and native bot-free recording for eligible Zoom meetings." }, { "label": "Gong mobile recording", "url": "https://help.gong.io/docs/record-meetings-on-mobile", "note": "iOS and Android in-person recording behavior and quality considerations." } ] }, "productB": { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "summary": "Native Zoom, a third-party bot, bot-free desktop My Notes, and mobile voice recording", "detail": "Zoom meetings get the most native experience. Calendar-connected Google Meet and Teams sessions can use a visible bot, while desktop My Notes captures microphone and system audio without joining the call. iOS and Android also have a dedicated Voice Recorder for room conversations.", "level": "strong", "sources": [ { "label": "Zoom third-party meeting support", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080354", "note": "Google Meet/Teams calendar requirements, visible bot, and paid-plan eligibility." }, { "label": "Zoom My Notes help", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083849", "note": "Desktop/mobile requirements, third-party mobile limits, recording defaults, privacy, transcript, and sharing behavior." }, { "label": "Zoom Voice Recorder", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080794", "note": "Mobile in-person audio, transcript, summary, speaker-name editing, language scope, and account requirements." } ] } }, { "key": "platforms", "label": "Desktop and mobile", "lead": "Zoom AI has broader documented support for desktop and mobile.", "analysis": "Gong: Mobile apps support recording and review. Gong is primarily an enterprise web platform rather than a general-purpose botless desktop recorder; only its Zoom integration offers native provider recording without the Gong bot. Zoom AI: Zoom’s app footprint is broad. Exact AI feature availability varies by app, account, plan, region, and whether the meeting is native Zoom or third-party.", "productA": { "id": "gong", "name": "Gong", "summary": "Web plus iOS and Android; sales workflows are cloud-first", "detail": "Mobile apps support recording and review. Gong is primarily an enterprise web platform rather than a general-purpose botless desktop recorder; only its Zoom integration offers native provider recording without the Gong bot.", "level": "available", "sources": [ { "label": "Gong web-conferencing capture", "url": "https://help.gong.io/docs/web-conferencing-integrations", "note": "Bot capture across providers and native bot-free recording for eligible Zoom meetings." }, { "label": "Gong mobile recording", "url": "https://help.gong.io/docs/record-meetings-on-mobile", "note": "iOS and Android in-person recording behavior and quality considerations." } ] }, "productB": { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "summary": "Zoom desktop/mobile plus My Notes across common meeting platforms", "detail": "Zoom’s app footprint is broad. Exact AI feature availability varies by app, account, plan, region, and whether the meeting is native Zoom or third-party.", "level": "strong", "sources": [ { "label": "Zoom My Notes help", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083849", "note": "Desktop/mobile requirements, third-party mobile limits, recording defaults, privacy, transcript, and sharing behavior." }, { "label": "Zoom Voice Recorder", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080794", "note": "Mobile in-person audio, transcript, summary, speaker-name editing, language scope, and account requirements." } ] } }, { "key": "inPerson", "label": "In-person capture and speaker labels", "lead": "Zoom AI has broader documented support for in-person capture and speaker labels.", "analysis": "Gong: iOS and Android can capture scheduled or ad-hoc room meetings. Gong separates speakers, but same-room voices may appear as room-name Speaker 1, Speaker 2, and so on until someone edits them; noisy rooms can reduce quality. Zoom AI: Mobile My Notes can transcribe a room and deletes its recording by default unless cloud saving is enabled. Voice Recorder keeps audio, transcript, and summary. It uses generic editable labels by default; when an admin enables Smart Name Tags, enrolled voice profiles can be named automatically. It currently supports twelve summary languages and requires cloud recording plus related transcript settings.", "productA": { "id": "gong", "name": "Gong", "summary": "Mobile face-to-face audio recording", "detail": "iOS and Android can capture scheduled or ad-hoc room meetings. Gong separates speakers, but same-room voices may appear as room-name Speaker 1, Speaker 2, and so on until someone edits them; noisy rooms can reduce quality.", "level": "available", "sources": [ { "label": "Gong mobile recording", "url": "https://help.gong.io/docs/record-meetings-on-mobile", "note": "iOS and Android in-person recording behavior and quality considerations." }, { "label": "Gong speaker identification", "url": "https://help.gong.io/docs/how-gong-identifies-speakers", "note": "Speaker separation, same-room generic labels, platform behavior, and optional voice identification." } ] }, "productB": { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "summary": "Mobile My Notes and a dedicated Voice Recorder", "detail": "Mobile My Notes can transcribe a room and deletes its recording by default unless cloud saving is enabled. Voice Recorder keeps audio, transcript, and summary. It uses generic editable labels by default; when an admin enables Smart Name Tags, enrolled voice profiles can be named automatically. It currently supports twelve summary languages and requires cloud recording plus related transcript settings.", "level": "strong", "sources": [ { "label": "Zoom My Notes help", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083849", "note": "Desktop/mobile requirements, third-party mobile limits, recording defaults, privacy, transcript, and sharing behavior." }, { "label": "Zoom Voice Recorder", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080794", "note": "Mobile in-person audio, transcript, summary, speaker-name editing, language scope, and account requirements." }, { "label": "Zoom Smart Name Tags", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0082489", "note": "Admin-controlled voice-profile enrollment and automatic naming in Voice Recorder transcripts." } ] } }, { "key": "recordings", "label": "Recordings, playback, and clips", "lead": "Both products document broad support for recordings, playback, and clips, with different scope and plan limits.", "analysis": "Gong: Recording review is a core Gong workflow, with synchronized transcript, comments, snippets, libraries, trackers, and manager coaching tools. Zoom AI: Zoom recordings have strong transcript and playback integration. Mobile Voice Recorder keeps audio, while mobile My Notes deletes audio by default unless an admin enables cloud saving. Media behavior therefore depends on the exact capture path and account settings.", "productA": { "id": "gong", "name": "Gong", "summary": "Rich call playback, libraries, snippets, and coaching review", "detail": "Recording review is a core Gong workflow, with synchronized transcript, comments, snippets, libraries, trackers, and manager coaching tools.", "level": "strong", "sources": [ { "label": "Gong plans and seats", "url": "https://help.gong.io/docs/plans-and-seats", "note": "Foundation platform and Enable, Forecast, Engage, and Data Cloud packages." }, { "label": "Gong data retention", "url": "https://help.gong.io/docs/data-retention-policy", "note": "Standard and custom retention behavior." } ] }, "productB": { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "summary": "Rich Zoom cloud recordings; third-party and personal-note behavior varies", "detail": "Zoom recordings have strong transcript and playback integration. Mobile Voice Recorder keeps audio, while mobile My Notes deletes audio by default unless an admin enables cloud saving. Media behavior therefore depends on the exact capture path and account settings.", "level": "strong", "sources": [ { "label": "Zoom My Notes help", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083849", "note": "Desktop/mobile requirements, third-party mobile limits, recording defaults, privacy, transcript, and sharing behavior." }, { "label": "Zoom Voice Recorder", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080794", "note": "Mobile in-person audio, transcript, summary, speaker-name editing, language scope, and account requirements." } ] } }, { "key": "notesAndSearch", "label": "Notes, action items, and search", "lead": "Both products document broad support for notes, action items, and search, with different scope and plan limits.", "analysis": "Gong: Gong excels at finding deal moments, objections, topics, rep behaviors, and next steps. With Engage, recommended meeting follow-ups become due-dated to-dos that can be completed, dismissed, reviewed by managers, and acted on through email or calls. A recommendation can auto-dismiss after seven days if no other completion rule fires. The experience is optimized around customer and revenue questions rather than general company knowledge. Zoom AI: Built-in Zoom AI can summarize, answer questions, draft follow-up, and work across Zoom content. Zoom Tasks adds a central personal, team, and project task system: meeting and call summaries recommend source-linked work that can be assigned, prioritized, completed, grouped, and expanded into AI-generated steps. Suggested meeting tasks typically need a person to accept them before they join the task system.", "productA": { "id": "gong", "name": "Gong", "summary": "Sales summaries, next steps, account search, and conversation intelligence", "detail": "Gong excels at finding deal moments, objections, topics, rep behaviors, and next steps. With Engage, recommended meeting follow-ups become due-dated to-dos that can be completed, dismissed, reviewed by managers, and acted on through email or calls. A recommendation can auto-dismiss after seven days if no other completion rule fires. The experience is optimized around customer and revenue questions rather than general company knowledge.", "level": "strong", "sources": [ { "label": "Gong plans and seats", "url": "https://help.gong.io/docs/plans-and-seats", "note": "Foundation platform and Enable, Forecast, Engage, and Data Cloud packages." }, { "label": "Gong recommended to-dos", "url": "https://help.gong.io/docs/gong-recommended-to-dos", "note": "Engage eligibility, AI meeting follow-ups, source timestamps, due dates, completion rules, seven-day expiry, and language limits." }, { "label": "Gong team to-do management", "url": "https://help.gong.io/docs/working-with-todos", "note": "Personal and manager task views, filters, due dates, bulk completion, CRM context, and execution controls." } ] }, "productB": { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "summary": "Meeting summaries, My Notes, Zoom Tasks, and Zoom-wide AI", "detail": "Built-in Zoom AI can summarize, answer questions, draft follow-up, and work across Zoom content. Zoom Tasks adds a central personal, team, and project task system: meeting and call summaries recommend source-linked work that can be assigned, prioritized, completed, grouped, and expanded into AI-generated steps. Suggested meeting tasks typically need a person to accept them before they join the task system.", "level": "strong", "sources": [ { "label": "Zoom AI and ZoomMate overview", "url": "https://www.zoom.com/en/products/ai-assistant/", "note": "Current ZoomMate, My Notes, free allowance, agentic workflow, credit, and connected-source capabilities." }, { "label": "Zoom My Notes help", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083849", "note": "Desktop/mobile requirements, third-party mobile limits, recording defaults, privacy, transcript, and sharing behavior." }, { "label": "Zoom Tasks", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0078289", "note": "AI task recommendations from meetings and calls, acceptance flow, assignment, source grouping, completion, due dates, priorities, and generated execution steps." } ] } }, { "key": "companyMemory", "label": "People, companies, and context", "lead": "Both products document broad support for people, companies, and context, with different scope and plan limits.", "analysis": "Gong: Calls, meetings, and email roll into account and deal context. This is powerful for revenue work but is not positioned as a shared memory for every internal and external company conversation. Zoom AI: Built-in Zoom AI draws on meetings, chat, docs, mail, and other authorized Zoom sources. ZoomMate adds cited agentic search across the web and connected systems such as Salesforce, Jira, Slack, ServiceNow, Google, and Microsoft. It is broad context, though not organized primarily as meeting-specific person and company timelines.", "productA": { "id": "gong", "name": "Gong", "summary": "Deep account and deal history for GTM teams", "detail": "Calls, meetings, and email roll into account and deal context. This is powerful for revenue work but is not positioned as a shared memory for every internal and external company conversation.", "level": "strong", "sources": [ { "label": "Gong plans and seats", "url": "https://help.gong.io/docs/plans-and-seats", "note": "Foundation platform and Enable, Forecast, Engage, and Data Cloud packages." } ] }, "productB": { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "summary": "Zoom context plus connected-source search in ZoomMate", "detail": "Built-in Zoom AI draws on meetings, chat, docs, mail, and other authorized Zoom sources. ZoomMate adds cited agentic search across the web and connected systems such as Salesforce, Jira, Slack, ServiceNow, Google, and Microsoft. It is broad context, though not organized primarily as meeting-specific person and company timelines.", "level": "strong", "sources": [ { "label": "Zoom AI and ZoomMate overview", "url": "https://www.zoom.com/en/products/ai-assistant/", "note": "Current ZoomMate, My Notes, free allowance, agentic workflow, credit, and connected-source capabilities." }, { "label": "Zoom AI and ZoomMate transition", "url": "https://www.zoom.com/en/blog/zoom-ai-companion-zoommate/", "note": "Retirement of the AI Companion feature brand, continued built-in Zoom AI, and ZoomMate as the separate agentic product." }, { "label": "Zoom agentic AI announcement", "url": "https://news.zoom.com/zooms-new-agentic-ai-capabilities-supercharge-focus-and-productivity/", "note": "February 2026 My Notes, mobile voice recorder, third-party, and workflow expansion." } ] } }, { "key": "sharing", "label": "Automatic sharing and workspace defaults", "lead": "Both products support automatic sharing and workspace defaults, with different scope and plan limits.", "analysis": "Gong: Calls and snippets can be shared internally or externally, and shared folders can grant access to every call they contain. Gong documents automatic capture rules, while post-meeting distribution centers on direct shares, folders, teams, accounts, and coaching libraries. Zoom AI: Account and group settings can automatically share Zoom meeting summaries with the host, internal invitees, or all invitees. My Notes starts private and must be shared manually into Zoom or Slack destinations, so behavior depends on the capture path.", "productA": { "id": "gong", "name": "Gong", "summary": "Permissioned call, snippet, and folder sharing", "detail": "Calls and snippets can be shared internally or externally, and shared folders can grant access to every call they contain. Gong documents automatic capture rules, while post-meeting distribution centers on direct shares, folders, teams, accounts, and coaching libraries.", "level": "available", "sources": [ { "label": "Gong call and folder sharing", "url": "https://help.gong.io/docs/enable-call-and-folder-sharing", "note": "Company permissions for external call sharing and internal shared folders." } ] }, "productB": { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "summary": "Automatic Zoom summary sharing; personal My Notes stay private", "detail": "Account and group settings can automatically share Zoom meeting summaries with the host, internal invitees, or all invitees. My Notes starts private and must be shared manually into Zoom or Slack destinations, so behavior depends on the capture path.", "level": "available", "sources": [ { "label": "Zoom meeting-summary settings", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057960", "note": "Account and group defaults for automatically sharing meeting summaries with hosts and invitees." }, { "label": "Zoom My Notes help", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083849", "note": "Desktop/mobile requirements, third-party mobile limits, recording defaults, privacy, transcript, and sharing behavior." } ] } }, { "key": "automations", "label": "Automations", "lead": "Both products document broad support for automations, with different scope and plan limits.", "analysis": "Gong: Gong automates CRM activity, deal signals, alerts, coaching, and sales engagement. Engage flows and AI-recommended to-dos centralize rep work and let managers inspect team queues. It is highly capable inside revenue operations, but this task system is package-gated and less open-ended for arbitrary company workflows. Zoom AI: Paid Workplace users can turn meeting, call, chat, and mail context into Zoom Tasks; ZoomMate and Custom AI extend execution into connected systems such as Jira and ServiceNow. The core task workflow is strong, but suggested meeting tasks often require review, while deeper cross-app orchestration belongs to separately licensed products.", "productA": { "id": "gong", "name": "Gong", "summary": "Purpose-built revenue workflows and engagement sequences", "detail": "Gong automates CRM activity, deal signals, alerts, coaching, and sales engagement. Engage flows and AI-recommended to-dos centralize rep work and let managers inspect team queues. It is highly capable inside revenue operations, but this task system is package-gated and less open-ended for arbitrary company workflows.", "level": "strong", "sources": [ { "label": "Gong automation rules", "url": "https://help.gong.io/docs/introduction-to-automation-rules", "note": "Plan availability, supported triggers and actions, and future-only rule application." }, { "label": "Gong recommended to-dos", "url": "https://help.gong.io/docs/gong-recommended-to-dos", "note": "Engage eligibility, AI meeting follow-ups, source timestamps, due dates, completion rules, seven-day expiry, and language limits." }, { "label": "Gong team to-do management", "url": "https://help.gong.io/docs/working-with-todos", "note": "Personal and manager task views, filters, due dates, bulk completion, CRM context, and execution controls." } ] }, "productB": { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "summary": "Zoom Tasks, native workflows, and newer agentic actions", "detail": "Paid Workplace users can turn meeting, call, chat, and mail context into Zoom Tasks; ZoomMate and Custom AI extend execution into connected systems such as Jira and ServiceNow. The core task workflow is strong, but suggested meeting tasks often require review, while deeper cross-app orchestration belongs to separately licensed products.", "level": "strong", "sources": [ { "label": "Zoom agentic AI announcement", "url": "https://news.zoom.com/zooms-new-agentic-ai-capabilities-supercharge-focus-and-productivity/", "note": "February 2026 My Notes, mobile voice recorder, third-party, and workflow expansion." }, { "label": "Zoom Tasks", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0078289", "note": "AI task recommendations from meetings and calls, acceptance flow, assignment, source grouping, completion, due dates, priorities, and generated execution steps." } ] } }, { "key": "integrations", "label": "Integrations", "lead": "Both products document broad support for integrations, with different scope and plan limits.", "analysis": "Gong: The integration strategy is strong where revenue teams live: CRMs, dialers, calendars, meeting platforms, and sales engagement systems. Zoom AI: Native suite integration is the advantage. Buyers with a mixed stack should map how meeting outcomes reach their CRM, issue tracker, and knowledge base without manual copying.", "productA": { "id": "gong", "name": "Gong", "summary": "Deep CRM, calendar, conferencing, and sales-stack integrations", "detail": "The integration strategy is strong where revenue teams live: CRMs, dialers, calendars, meeting platforms, and sales engagement systems.", "level": "strong", "sources": [ { "label": "Gong plans and seats", "url": "https://help.gong.io/docs/plans-and-seats", "note": "Foundation platform and Enable, Forecast, Engage, and Data Cloud packages." } ] }, "productB": { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "summary": "Deep Zoom ecosystem plus app marketplace and third-party support", "detail": "Native suite integration is the advantage. Buyers with a mixed stack should map how meeting outcomes reach their CRM, issue tracker, and knowledge base without manual copying.", "level": "strong", "sources": [ { "label": "Zoom AI and ZoomMate overview", "url": "https://www.zoom.com/en/products/ai-assistant/", "note": "Current ZoomMate, My Notes, free allowance, agentic workflow, credit, and connected-source capabilities." }, { "label": "Zoom agentic AI announcement", "url": "https://news.zoom.com/zooms-new-agentic-ai-capabilities-supercharge-focus-and-productivity/", "note": "February 2026 My Notes, mobile voice recorder, third-party, and workflow expansion." } ] } }, { "key": "agentsAndApi", "label": "API, MCP, CLI, and data portability", "lead": "Both products document broad support for API, MCP, CLI, and data portability, with different scope and plan limits.", "analysis": "Gong: Gong exposes calls, full speaker-segmented transcripts, users, CRM-linked objects, exports, and data-warehouse tables. Its 2026 MCP server supports personal or organization-wide authorization for ChatGPT, Claude, Copilot, and custom agents, but is read-only and limited to account/deal questions and generated briefs—not raw meeting retrieval. Those MCP tools and some AI APIs consume Gong credits. There is no documented first-party CLI. Zoom AI: Zoom APIs retrieve meeting summaries, recordings, transcripts, and My Notes content. Product-specific remote MCP servers let external agents search meetings and retrieve summaries, recordings, playback links, transcripts, next steps, chat, Canvas, and My Notes, with OAuth scopes and relevant product licenses. The surface is broad but fragmented across Zoom products rather than one meeting-data model.", "productA": { "id": "gong", "name": "Gong", "summary": "Mature APIs, exports, data cloud, and a focused MCP server", "detail": "Gong exposes calls, full speaker-segmented transcripts, users, CRM-linked objects, exports, and data-warehouse tables. Its 2026 MCP server supports personal or organization-wide authorization for ChatGPT, Claude, Copilot, and custom agents, but is read-only and limited to account/deal questions and generated briefs—not raw meeting retrieval. Those MCP tools and some AI APIs consume Gong credits. There is no documented first-party CLI.", "level": "strong", "sources": [ { "label": "Gong transcript API", "url": "https://help.gong.io/apidocs/retrieve-transcripts-of-calls-by-date-or-callids-v2callstranscript-2", "note": "Documented call-transcript endpoint, pagination, filters, and authorization scope." }, { "label": "Gong API overview", "url": "https://help.gong.io/docs/what-the-gong-api-provides", "note": "Calls, full transcripts, analyzed conversation data, users, activity, and CRM-linked API capabilities." }, { "label": "Gong MCP server", "url": "https://help.gong.io/docs/about-gong-mcp-server", "note": "Read-only account/deal questions and brief generation for external AI clients." }, { "label": "Gong MCP setup", "url": "https://help.gong.io/docs/create-an-integration-to-connect-to-the-mcp-server", "note": "Paid-seat requirement, personal or shared authorization, OAuth setup, and official MCP endpoint." }, { "label": "Gong AI credits", "url": "https://help.gong.io/docs/about-gong-credits", "note": "Shared annual credit pool and consumption behavior for MCP, AI APIs, and continuous AI processing." }, { "label": "Gong transcript downloads", "url": "https://help.gong.io/docs/view-a-call-transcript", "note": "Per-call transcript download and synchronized transcript behavior." }, { "label": "Gong media downloads", "url": "https://help.gong.io/docs/download-a-call-or-snippet", "note": "Permissioned audio, video, and snippet downloads on any Gong plan." } ] }, "productB": { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "summary": "Broad APIs plus product-specific remote MCP servers", "detail": "Zoom APIs retrieve meeting summaries, recordings, transcripts, and My Notes content. Product-specific remote MCP servers let external agents search meetings and retrieve summaries, recordings, playback links, transcripts, next steps, chat, Canvas, and My Notes, with OAuth scopes and relevant product licenses. The surface is broad but fragmented across Zoom products rather than one meeting-data model.", "level": "strong", "sources": [ { "label": "Zoom My Notes API", "url": "https://developers.zoom.us/docs/my-notes/", "note": "Programmatic access to My Notes content, transcripts, action items, and external workflows." }, { "label": "Zoom meeting APIs", "url": "https://developers.zoom.us/docs/api/meetings/", "note": "Meeting-summary, recording, transcript, and AI Companion controls and scopes." }, { "label": "Zoom remote MCP servers", "url": "https://developers.zoom.us/docs/mcp/servers/", "note": "Product-specific remote MCP endpoints, OAuth, rate limits, and supported interaction model." }, { "label": "Zoom for Claude connector", "url": "https://developers.zoom.us/docs/mcp/plug-ins-and-connectors/claude-connector/", "note": "Meeting search plus summaries, recordings, transcripts, playback links, next steps, My Notes, chat, and Canvas access." } ] } }, { "key": "admin", "label": "Security, privacy, and admin", "lead": "Both products document broad support for security, privacy, and admin, with different scope and plan limits.", "analysis": "Gong: Gong supports large deployments, granular access, SSO/SCIM, retention configuration, deletion, and compliance workflows. Standard retention is the shorter of three years or the customer term and data is deleted 30 days after the relationship ends; company-library calls sit outside the standard rule. Zoom AI: Enterprise administration is strong but settings and entitlements are complex across recordings, AI Companion, My Notes, third-party notetakers, regions, model routing, and retention. Zoom does not train on customer communications content; Zoom-hosted-only and zero-retention modes are available through account-team configuration for supported features.", "productA": { "id": "gong", "name": "Gong", "summary": "Mature enterprise administration and governance", "detail": "Gong supports large deployments, granular access, SSO/SCIM, retention configuration, deletion, and compliance workflows. Standard retention is the shorter of three years or the customer term and data is deleted 30 days after the relationship ends; company-library calls sit outside the standard rule.", "level": "strong", "sources": [ { "label": "Gong plans and seats", "url": "https://help.gong.io/docs/plans-and-seats", "note": "Foundation platform and Enable, Forecast, Engage, and Data Cloud packages." }, { "label": "Gong data retention", "url": "https://help.gong.io/docs/data-retention-policy", "note": "Standard and custom retention behavior." } ] }, "productB": { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "summary": "Mature enterprise Zoom controls with feature-specific settings", "detail": "Enterprise administration is strong but settings and entitlements are complex across recordings, AI Companion, My Notes, third-party notetakers, regions, model routing, and retention. Zoom does not train on customer communications content; Zoom-hosted-only and zero-retention modes are available through account-team configuration for supported features.", "level": "strong", "sources": [ { "label": "Zoom AI and ZoomMate overview", "url": "https://www.zoom.com/en/products/ai-assistant/", "note": "Current ZoomMate, My Notes, free allowance, agentic workflow, credit, and connected-source capabilities." }, { "label": "Zoom meeting-summary settings", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057960", "note": "Account and group defaults for automatically sharing meeting summaries with hosts and invitees." }, { "label": "Zoom AI Companion security and privacy", "url": "https://library.zoom.com/ai/ai-whitepaper", "note": "No-training commitment, model-provider routing, regional processing, temporary retention, and zero-retention options." } ] } }, { "key": "languages", "label": "Languages", "lead": "Both products document broad support for languages, with different scope and plan limits.", "analysis": "Gong: Gong documents more than 70 transcription languages plus AI translation. Email labels, red-flag alerts, Gong-recommended to-dos, and example-based smart trackers are still English-only, so global teams should verify the exact workflow rather than relying on the headline count. Zoom AI: Zoom supports many spoken languages across transcription and AI features, but coverage is feature-specific. Confirm the exact meeting-summary and question-answering language needed.", "productA": { "id": "gong", "name": "Gong", "summary": "More than 70 languages; some AI features remain English-only", "detail": "Gong documents more than 70 transcription languages plus AI translation. Email labels, red-flag alerts, Gong-recommended to-dos, and example-based smart trackers are still English-only, so global teams should verify the exact workflow rather than relying on the headline count.", "level": "strong", "sources": [ { "label": "Gong language support", "url": "https://help.gong.io/docs/what-languages-are-supported-in-gong", "note": "More than 70 transcription languages, AI translation, and the AI capabilities that remain English-only." } ] }, "productB": { "id": "zoom-ai", "name": "Zoom AI and ZoomMate", "summary": "Broad multilingual support, varying by AI feature", "detail": "Zoom supports many spoken languages across transcription and AI features, but coverage is feature-specific. Confirm the exact meeting-summary and question-answering language needed.", "level": "strong", "sources": [ { "label": "Zoom AI and ZoomMate overview", "url": "https://www.zoom.com/en/products/ai-assistant/", "note": "Current ZoomMate, My Notes, free allowance, agentic workflow, credit, and connected-source capabilities." }, { "label": "Zoom Voice Recorder", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080794", "note": "Mobile in-person audio, transcript, summary, speaker-name editing, language scope, and account requirements." } ] } } ], "directComparison": null, "thirdOption": { "product": { "id": "circleback", "name": "Circleback", "shortName": "Circleback", "logoPath": "/logos/circleback_square.png", "website": "https://circleback.ai", "tagline": "Every meeting becomes useful company memory.", "positioning": "Circleback turns online meetings, in-person conversations, and imported calls into one shared company memory. Record with a bot, with the botless desktop app, from an iPhone or Android phone, or on Apple Watch. Every route produces the same speaker-labeled record, detailed notes designed to stand alone, and automatically assigned action items. Sharing rules and automations carry the useful parts into the teams and tools that need them. Circleback is built for people and AI agents: the complete meeting record available to a person is also available programmatically through its API, MCP, and CLI.", "bestFor": "Companies that want one shared meeting system across sales, product, engineering, recruiting, customer success, and leadership—with automatic sharing, function-specific workflows, and complete data for people, agents, and their own software.", "lessIdealFor": "A team that only wants a cheap transcript now and then, or a sales organization buying mainly for forecasting and rep coaching.", "decisionSummary": { "fit": "Every meeting becomes shared, useful company memory", "chooseFor": [ "Detailed notes; always speaker-labeled", "People and AI agents; leading security" ], "watchFor": [ "Paid plans are per user", "Not a forecasting suite" ] }, "pricing": { "headline": "Free; Pro from $15/user/month annually; Business from $25/user/month annually; Enterprise $35/user/month, billed annually", "detail": "Free includes unlimited meetings and members with 30 days of meeting and recording history, limited automations, and API, MCP, and CLI access. Pro adds automations with all integrations, including Notion, HubSpot, Salesforce, Attio, webhooks, and many more apps, plus custom AI insights. Paid prices are per user/month: Pro is $15 with annual billing or $18 month-to-month; Business is $25 or $29; Enterprise is $35 with annual billing only. See https://circleback.ai/pricing for current plan packaging.", "freePlan": "Free includes unlimited meetings and members, with 30 days of meeting and recording history, limited automations, and API, MCP, and CLI access." }, "strengths": [ "Online, in-person, phone, desktop, mobile, Watch, bot, and botless capture all produce a speaker-labeled transcript; every route can keep its recording or discard it after notes are made.", "The notes are detailed enough to stand alone, while automatically assigned action items stay trackable across the workspace and can become issues in Linear or another work tracker.", "Conditional automatic sharing, company context, free viewers, enforced defaults, and actions in connected apps make each meeting useful beyond the person who recorded it.", "Circleback is built for people and AI agents. The complete meeting record available to a person—including the recording, full speaker-labeled transcript, notes, action items, attendees, people, and companies—is also available programmatically through the public API, MCP, and CLI.", "Industry-leading security practices include encryption at rest and in transit, SOC 2 Type II, EU-U.S. Data Privacy Framework certification, GDPR support, and HIPAA compliance. Customer data is never used to train models, and an external infrastructure pentest report is available through the security portal." ], "tradeoffs": [ "The Free plan has shorter history and limited automations. Pro adds automations with all integrations, including Notion, HubSpot, Salesforce, Attio, webhooks, and many more apps, plus custom AI insights. A solo user who only wants occasional transcripts may find a more generous free recorder elsewhere.", "It is not a sales forecasting suite. Gong goes further on deal inspection, rep coaching, and forecasting.", "It is not a live meeting coach. Read AI goes further on real-time engagement and sentiment signals, while Krisp specializes in cleaning up audio before it reaches the transcript.", "Circleback’s primary processing operations are in the United States. A company with a hard regional-hosting or on-premises requirement should confirm fit during security review." ], "chooseIf": [ "You want the same speaker-labeled record from an online call, a room, a phone recording, or your Watch.", "You want notes designed to stand alone and follow-through that does not disappear inside each meeting: assigned action items, one workspace-wide list, and a path into your issue tracker.", "You want Circleback to look things up and do the next step in the apps where your team works.", "You want coworkers, ChatGPT, Claude, other agents, and your own tools to use the same company context." ], "features": { "capture": { "summary": "Any meeting, with the same speaker-labeled result", "detail": "Use the meeting bot for scheduled Zoom, Google Meet, Teams, and Webex calls; record locally from macOS or Windows with no bot; use iPhone, Android, or Apple Watch in person; or import a phone call or existing file. Whichever path you take, Circleback processes it into a speaker-labeled transcript, notes, and action items in the same workspace.", "level": "strong" }, "platforms": { "summary": "Web, macOS, Windows, iOS, Android, and Apple Watch", "detail": "Desktop apps handle bot-free system audio and video. The iOS and Android apps record in-person conversations and include Assistant. Apple Watch can record from your wrist without the iPhone nearby, then sends the meeting through the same transcription and notes pipeline.", "level": "strong" }, "inPerson": { "summary": "Phone, desktop, or Watch—with speaker labels", "detail": "Record an in-person meeting from iOS, Android, macOS, Windows, or Apple Watch. Circleback separates and labels the speakers instead of returning one undifferentiated wall of text. Imported phone recordings get the same treatment.", "level": "strong" }, "recordings": { "summary": "A recording when you want one; notes-only when you do not", "detail": "Every capture route can keep the source recording with the meeting. Play it beside the transcript, download it, link to a moment, or make a clip. If you only want notes and the speaker-labeled transcript, turn recording storage off.", "level": "strong" }, "notesAndSearch": { "summary": "Detailed standalone notes, assigned action items, and cited search", "detail": "Our editorial judgment is that Circleback’s notes are more detailed and need less transcript archaeology than the short recaps common in meeting tools. It automatically creates action items, assigns each one to an owner when the conversation makes the owner clear, and gathers work from every meeting in a workspace-wide view where it can be filtered and marked done. Custom insights extract the fields a team cares about, while Assistant searches meetings and connected email with citations.", "level": "strong" }, "companyMemory": { "summary": "A shared company memory, not isolated meeting pages", "detail": "Person and company pages combine rolling summaries, relationship timelines, emails, meetings, attendees, and upcoming events. Search and Assistant work across that context, so a conversation stays useful to the next person and the next team.", "level": "strong" }, "sharing": { "summary": "Conditional automatic sharing with workspace safeguards", "detail": "Automations can share matching meetings with specific people, teams, or the whole workspace based on titles, participants, invitee emails or domains, tags, and combined conditions. Admins can set or enforce default sharing access while members retain explicit controls for private or sensitive conversations.", "level": "strong" }, "automations": { "summary": "One automation layer for every function", "detail": "Run actions when meetings match conditions, extract the fields each team cares about, share notes, and route the result into the system where work happens. Sales can update the CRM; product and research can collect themes; engineering can open assigned issues in Linear or another tracker; recruiting and customer teams can route structured follow-up. Automations also post to Slack, call webhooks, and re-run against older meetings.", "level": "strong" }, "integrations": { "summary": "Search other apps, then do the work there", "detail": "Circleback Assistant can look up context and take actions in tools such as Linear, Notion, Asana, HubSpot, PostHog, Attio, Ashby, and Intercom. Automations can create Linear issues from assigned meeting action items, write action items to monday.com, and send outcomes to Slack, Salesforce, Zoho, and more. Zapier, Make, webhooks, and custom MCP servers cover the long tail.", "level": "strong" }, "agentsAndApi": { "summary": "The same complete meeting data for people and AI agents", "detail": "Circleback is built for people and AI agents. The complete meeting record a person can access—its full speaker-labeled transcript, recording, notes, action items, metadata, attendees, and related people and companies—is also available programmatically through the public API, MCP, and CLI. The API also supports action-item updates. MCP and CLI are read-only and add search and retrieval across meetings, transcripts, action items, calendars, email, people, companies, and tags. Use the stack from ChatGPT or Claude, build internal tools, or receive meeting payloads by webhook.", "level": "strong" }, "admin": { "summary": "Industry-leading security, privacy, and governance", "detail": "Customer data is encrypted at rest and in transit and never used to train models. Circleback is SOC 2 Type II, certified under the EU-U.S. Data Privacy Framework, supports GDPR obligations, and is HIPAA-compliant with BAAs available. The security portal includes compliance materials and an external infrastructure pentest report. Available controls include single sign-on (SAML or OIDC) and SCIM provisioning, configurable data retention and recording storage, enforced workspace and sharing settings, teams and roles, domain and API key access controls, centralized billing, usage reporting, and free viewer seats.", "level": "strong" }, "languages": { "summary": "100+ transcription languages", "detail": "Users can choose from more than 100 meeting languages and separately control the output language used for generated notes.", "level": "strong" } }, "sources": [ { "label": "Circleback product guide", "url": "https://circleback.ai/llms.txt", "note": "Capture modes, apps, search, automations, integrations, recordings, MCP, CLI, webhooks, and security resources." }, { "label": "Circleback pricing", "url": "https://circleback.ai/pricing", "note": "Current plan prices, included features, Business controls, Enterprise options, and free viewer seats." }, { "label": "Circleback recording guide", "url": "https://support.circleback.ai/en/articles/11090138-getting-started-with-recording", "note": "Desktop, mobile, bot, and import capture paths for online and in-person conversations." }, { "label": "Circleback optional recording storage", "url": "https://support.circleback.ai/en/articles/10581965-configure-whether-meeting-recordings-are-saved", "note": "Keep notes, action items, transcript, and insights while disabling stored audio and video." }, { "label": "Circleback mobile and Apple Watch apps", "url": "https://circleback.ai/mobile", "note": "iOS, Android, and Apple Watch capture for in-person meetings and conversations." }, { "label": "Circleback public API", "url": "https://circleback.ai/docs/api", "note": "Programmatic access to the complete meeting record available in Circleback, including notes, action items, transcripts, recordings, people, and companies." }, { "label": "Circleback MCP documentation", "url": "https://support.circleback.ai/en/articles/13249081-circleback-mcp", "note": "Read-only access from ChatGPT, Claude, Cursor, Codex, and other MCP clients to meetings, transcripts, action items, people, companies, calendar, email, and tags." }, { "label": "Circleback CLI documentation", "url": "https://support.circleback.ai/en/articles/14677613-circleback-cli", "note": "Command-line and JSON access to meetings, speaker-labeled transcripts, action items, calendars, email, people, companies, and cross-meeting action-item search." }, { "label": "Circleback Assistant connectors", "url": "https://support.circleback.ai/en/articles/13615023-ask-circleback-assistant", "note": "Search and take action in connected work apps from Circleback Assistant." }, { "label": "Circleback automatic sharing", "url": "https://support.circleback.ai/en/articles/10460582-automatically-share-meetings-with-your-workspace", "note": "Conditional sharing by meeting title, participants, invitee emails or domains, and tags to people, teams, or the workspace." }, { "label": "Circleback enforced workspace settings", "url": "https://support.circleback.ai/en/articles/11095989-default-and-enforced-workspace-settings", "note": "Admin-controlled defaults for sharing access, recording storage, joining preferences, and other meeting settings." }, { "label": "Circleback security and data processing", "url": "https://circleback.ai/dpa", "note": "Retention responsibilities, subprocessors, and United States primary processing operations." }, { "label": "Circleback security overview", "url": "https://support.circleback.ai/en/articles/10460553-security", "note": "Encryption at rest and in transit, SOC 2 Type II, no-training commitment, GDPR support, HIPAA compliance and BAA availability, EU-U.S. Data Privacy Framework certification, and an external infrastructure pentest." }, { "label": "Circleback security portal", "url": "https://security.circleback.ai/", "note": "Compliance materials, security controls, subprocessors, and an external infrastructure pentest report." }, { "label": "Circleback action items in Linear", "url": "https://support.circleback.ai/en/articles/13622158-integrate-with-linear", "note": "Automatically create Linear issues from meeting action items and preserve the matched assignee." } ] }, "label": "A third option to consider" }, "faqs": [ { "question": "Which is better: Gong or Zoom AI and ZoomMate?", "answer": "Gong is the specialist revenue platform. Zoom AI is the bundled meeting assistant for companies already standardized on Zoom and happy to keep the workflow in that suite." }, { "question": "Which is less expensive, Gong or Zoom AI and ZoomMate?", "answer": "Gong: Custom quote: per-user licenses plus a platform fee. Zoom AI and ZoomMate: Limited My Notes is free; core Zoom AI is bundled with paid Workplace; ZoomMate is separate. Compare the paid seats, included usage, recording access, and admin features you actually need." }, { "question": "Can Gong and Zoom AI and ZoomMate record without a bot?", "answer": "Gong: Meeting bot, native Zoom recording, telephony, and mobile capture. Zoom AI and ZoomMate: Native Zoom, a third-party bot, bot-free desktop My Notes, and mobile voice recording. The useful check is whether your required capture mode keeps video, a recording, and speaker names." }, { "question": "Which is better for a whole company?", "answer": "First ask who gets each note automatically; otherwise useful context stays with the recorder. Then compare permissions, retention, and enforced defaults. Gong: Permissioned call, snippet, and folder sharing. Zoom AI: Automatic Zoom summary sharing; personal My Notes stay private." }, { "question": "Can I access and move the full meeting data?", "answer": "Gong: Mature APIs, exports, data cloud, and a focused MCP server. Zoom AI: Broad APIs plus product-specific remote MCP servers. Check the selected plan, authentication model, transcript scope, export format, and retention window for the workflow you need." }, { "question": "How was this comparison researched?", "answer": "We use first-party pricing pages, product pages, help docs, and release notes for both products. The sources are linked below." } ], "variableMeasured": [ "Capture options", "Desktop and mobile", "In-person capture and speaker labels", "Recordings, playback, and clips", "Notes, action items, and search", "People, companies, and context", "Automatic sharing and workspace defaults", "Automations", "Integrations", "API, MCP, CLI, and data portability", "Security, privacy, and admin", "Languages" ], "sources": [ { "productId": "gong", "productName": "Gong", "label": "Gong pricing", "url": "https://www.gong.io/pricing", "note": "Custom pricing structure, per-user licenses, platform fee, and package model." }, { "productId": "gong", "productName": "Gong", "label": "Gong web-conferencing capture", "url": "https://help.gong.io/docs/web-conferencing-integrations", "note": "Bot capture across providers and native bot-free recording for eligible Zoom meetings." }, { "productId": "gong", "productName": "Gong", "label": "Gong transcript API", "url": "https://help.gong.io/apidocs/retrieve-transcripts-of-calls-by-date-or-callids-v2callstranscript-2", "note": "Documented call-transcript endpoint, pagination, filters, and authorization scope." }, { "productId": "gong", "productName": "Gong", "label": "Gong API overview", "url": "https://help.gong.io/docs/what-the-gong-api-provides", "note": "Calls, full transcripts, analyzed conversation data, users, activity, and CRM-linked API capabilities." }, { "productId": "gong", "productName": "Gong", "label": "Gong MCP server", "url": "https://help.gong.io/docs/about-gong-mcp-server", "note": "Read-only account/deal questions and brief generation for external AI clients." }, { "productId": "gong", "productName": "Gong", "label": "Gong MCP setup", "url": "https://help.gong.io/docs/create-an-integration-to-connect-to-the-mcp-server", "note": "Paid-seat requirement, personal or shared authorization, OAuth setup, and official MCP endpoint." }, { "productId": "gong", "productName": "Gong", "label": "Gong AI credits", "url": "https://help.gong.io/docs/about-gong-credits", "note": "Shared annual credit pool and consumption behavior for MCP, AI APIs, and continuous AI processing." }, { "productId": "gong", "productName": "Gong", "label": "Gong transcript downloads", "url": "https://help.gong.io/docs/view-a-call-transcript", "note": "Per-call transcript download and synchronized transcript behavior." }, { "productId": "gong", "productName": "Gong", "label": "Gong media downloads", "url": "https://help.gong.io/docs/download-a-call-or-snippet", "note": "Permissioned audio, video, and snippet downloads on any Gong plan." }, { "productId": "gong", "productName": "Gong", "label": "Gong plans and seats", "url": "https://help.gong.io/docs/plans-and-seats", "note": "Foundation platform and Enable, Forecast, Engage, and Data Cloud packages." }, { "productId": "gong", "productName": "Gong", "label": "Gong mobile recording", "url": "https://help.gong.io/docs/record-meetings-on-mobile", "note": "iOS and Android in-person recording behavior and quality considerations." }, { "productId": "gong", "productName": "Gong", "label": "Gong speaker identification", "url": "https://help.gong.io/docs/how-gong-identifies-speakers", "note": "Speaker separation, same-room generic labels, platform behavior, and optional voice identification." }, { "productId": "gong", "productName": "Gong", "label": "Gong data retention", "url": "https://help.gong.io/docs/data-retention-policy", "note": "Standard and custom retention behavior." }, { "productId": "gong", "productName": "Gong", "label": "Gong language support", "url": "https://help.gong.io/docs/what-languages-are-supported-in-gong", "note": "More than 70 transcription languages, AI translation, and the AI capabilities that remain English-only." }, { "productId": "gong", "productName": "Gong", "label": "Gong call and folder sharing", "url": "https://help.gong.io/docs/enable-call-and-folder-sharing", "note": "Company permissions for external call sharing and internal shared folders." }, { "productId": "gong", "productName": "Gong", "label": "Gong automation rules", "url": "https://help.gong.io/docs/introduction-to-automation-rules", "note": "Plan availability, supported triggers and actions, and future-only rule application." }, { "productId": "gong", "productName": "Gong", "label": "Gong recommended to-dos", "url": "https://help.gong.io/docs/gong-recommended-to-dos", "note": "Engage eligibility, AI meeting follow-ups, source timestamps, due dates, completion rules, seven-day expiry, and language limits." }, { "productId": "gong", "productName": "Gong", "label": "Gong team to-do management", "url": "https://help.gong.io/docs/working-with-todos", "note": "Personal and manager task views, filters, due dates, bulk completion, CRM context, and execution controls." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom AI and ZoomMate overview", "url": "https://www.zoom.com/en/products/ai-assistant/", "note": "Current ZoomMate, My Notes, free allowance, agentic workflow, credit, and connected-source capabilities." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom AI and ZoomMate transition", "url": "https://www.zoom.com/en/blog/zoom-ai-companion-zoommate/", "note": "Retirement of the AI Companion feature brand, continued built-in Zoom AI, and ZoomMate as the separate agentic product." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom AI and My Notes pricing", "url": "https://zoom.us/pricing/aic", "note": "Basic allowances, paid Workplace inclusion, My Notes, ZoomMate licensing, and AI-credit packaging." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom third-party meeting support", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080354", "note": "Google Meet/Teams calendar requirements, visible bot, and paid-plan eligibility." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom agentic AI announcement", "url": "https://news.zoom.com/zooms-new-agentic-ai-capabilities-supercharge-focus-and-productivity/", "note": "February 2026 My Notes, mobile voice recorder, third-party, and workflow expansion." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom My Notes mobile", "url": "https://news.zoom.com/my-notes-on-mobile/", "note": "May 2026 in-person capture, privacy, sync, and sharing destinations." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom My Notes help", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083849", "note": "Desktop/mobile requirements, third-party mobile limits, recording defaults, privacy, transcript, and sharing behavior." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom Voice Recorder", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080794", "note": "Mobile in-person audio, transcript, summary, speaker-name editing, language scope, and account requirements." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom Smart Name Tags", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0082489", "note": "Admin-controlled voice-profile enrollment and automatic naming in Voice Recorder transcripts." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom Tasks", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0078289", "note": "AI task recommendations from meetings and calls, acceptance flow, assignment, source grouping, completion, due dates, priorities, and generated execution steps." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom My Notes API", "url": "https://developers.zoom.us/docs/my-notes/", "note": "Programmatic access to My Notes content, transcripts, action items, and external workflows." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom meeting APIs", "url": "https://developers.zoom.us/docs/api/meetings/", "note": "Meeting-summary, recording, transcript, and AI Companion controls and scopes." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom remote MCP servers", "url": "https://developers.zoom.us/docs/mcp/servers/", "note": "Product-specific remote MCP endpoints, OAuth, rate limits, and supported interaction model." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom for Claude connector", "url": "https://developers.zoom.us/docs/mcp/plug-ins-and-connectors/claude-connector/", "note": "Meeting search plus summaries, recordings, transcripts, playback links, next steps, My Notes, chat, and Canvas access." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom meeting-summary settings", "url": "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057960", "note": "Account and group defaults for automatically sharing meeting summaries with hosts and invitees." }, { "productId": "zoom-ai", "productName": "Zoom AI and ZoomMate", "label": "Zoom AI Companion security and privacy", "url": "https://library.zoom.com/ai/ai-whitepaper", "note": "No-training commitment, model-provider routing, regional processing, temporary retention, and zero-retention options." } ], "methodology": { "approach": "First-party pricing, product documentation, help-center articles, and release notes. Capability levels describe documented breadth, not overall product quality. Competitor strengths and material plan or capture-mode limits are both included. No pay-to-play rankings.", "ratingLabels": { "strong": "Broad support", "available": "Available with limits", "limited": "Narrow or indirect", "not-available": "Not documented" }, "ratingScale": { "strong": "Broad native support across the product or relevant paid plans.", "available": "Documented support with meaningful scope, mode, or plan limits.", "limited": "Narrow, indirect, beta, or substantially plan-gated support.", "not-available": "No current first-party documentation for a native option." }, "claimLevelEvidence": "Each feature dimension includes the exact first-party sources used for both products.", "limitations": "Prices and features change. Check the linked sources and test both products on real calls." } }