{ "@context": "https://schema.org", "@type": "Dataset", "@id": "https://circleback.ai/compare/granola-vs-otter-ai#dataset", "schemaVersion": 4, "type": "SoftwareApplicationComparison", "slug": "granola-vs-otter-ai", "url": "https://circleback.ai/compare/granola-vs-otter-ai", "canonicalUrl": "https://circleback.ai/compare/granola-vs-otter-ai", "title": "Granola vs Otter: pricing, features, and which is better", "description": "Compare Granola vs Otter on pricing, notes, action items, recordings, capture, and integrations. Source-backed research with candid tradeoffs.", "inLanguage": "en-US", "isAccessibleForFree": true, "representations": { "html": "https://circleback.ai/compare/granola-vs-otter-ai", "markdown": "https://circleback.ai/compare/granola-vs-otter-ai.md", "json": "https://circleback.ai/compare/granola-vs-otter-ai.json", "describedBy": "https://circleback.ai/compare/llms.txt" }, "editorialPerspective": "Neutral competitor comparison; Circleback is presented only as a labeled third option.", "verdict": "Granola turns a few human notes into a polished document and deletes the audio. Otter prioritizes live transcription, phone capture, playback, and a searchable transcript history.", "products": [ { "id": "granola", "name": "Granola", "shortName": "Granola", "logoPath": "/logos/granola.svg", "website": "https://www.granola.ai", "tagline": "A thoughtful, bot-free notepad that blends your notes with a clean AI summary.", "positioning": "Granola is intentionally calm: no meeting bot, no recording library, and a polished collaborative notepad. It now has Windows, iOS, Android, Apple Watch, integrations, an API, and MCP—so the old “Mac-only solo app” framing is wrong—but it remains a personal, document-first layer rather than an automatic company-wide meeting system.", "bestFor": "People and small teams who actively take lightweight notes during calls and want AI to expand them into polished documents without saving audio or video.", "lessIdealFor": "Companies that need recordings and clips, automatic capture, consistent named-speaker transcripts across every device, workspace-enforced sharing, bulk transcript export, service-account agent access, or operational automations across every function.", "decisionSummary": { "fit": "A calm personal notepad without saved recordings", "chooseFor": [ "Writing notes as you meet", "A polished final document" ], "watchFor": [ "Thin notes assume you attended", "No auto-created, assigned action items" ] }, "pricing": { "headline": "Free; Business $14/user/month; Enterprise from $35/user/month, billed monthly", "detail": "Granola currently bills monthly rather than offering an annual discount. Basic is free but only the last 30 days of history remain accessible. Business adds unlimited history, advanced AI, integrations, MCP, API, billing, and user management. Enterprise adds SSO, retention, organization sharing/API controls, training defaults, and participant notifications. A workspace uses one tier and every active member of a paid workspace is a paid seat, although someone who only opens a shared note link does not need a seat.", "freePlan": "Yes, with a rolling 30-day accessible history." }, "strengths": [ "A calm bot-free experience that combines human notes with AI-generated structure.", "No durable source recording: audio is processed for transcription and then deleted, which some privacy-sensitive teams prefer.", "Windows, iOS, Android, Apple Watch, person/company pages, cross-meeting chat, integrations, API, and MCP make it much more capable than early reviews imply.", "Granola can extract source-linked action-item text with owner and date labels, and paid users can route note output into task systems through Zapier." ], "tradeoffs": [ "No replayable audio/video, timestamped moments, or clips after processing.", "Android and Apple Watch now cover in-person capture, but their launch pages do not document the same multi-speaker labeling that Granola explicitly documents for iPhone. iPhone also cannot capture audio from another calling app; integrations and several settings remain desktop-oriented.", "Automatic start for all meetings is still under consideration. Transcript segments can now be copied and redacted, which corrects an older product limitation.", "Bulk CSV export omits transcripts, and admins cannot export the entire workspace; each person exports only their own notes.", "MCP is OAuth-only, has no service-account/API-key path, and cannot directly access Team-space folders. Users must move a note to My Notes and share it explicitly, which changes its default visibility.", "Free and Business accounts permit anonymized customer data to be used for Granola model improvements by default unless users opt out. An administrator-enforced organization-wide opt-out is an Enterprise feature.", "Notes and transcripts are retained indefinitely by default. Configurable transcript retention is Enterprise-only; SSO is also Enterprise-only and documented for organizations with at least 50 seats.", "Granola deliberately aims for a concise collaborative document. In our editorial judgment, the result is often too thin for a coworker who was not in the meeting and needs the notes to stand alone.", "Granola can extract owner and date text into a note, but it does not automatically create and assign native action items to users. Actions remain note content unless a team builds a Zapier handoff; there is no workspace-wide task board with assignees, status, due dates, and completion tracking." ], "chooseIf": [ "You want a notepad first and do not want to retain source recordings.", "Your users are on Mac, Windows, iPhone, Android, or Apple Watch and are happy to start notes themselves.", "The quality and feel of the final note matters more than a large automation and media system." ], "features": { "capture": { "summary": "Manual bot-free desktop, phone, and Apple Watch capture", "detail": "Granola listens locally without a bot and combines typed notes with the transcript. It does not currently offer an “always automatically start every meeting” setting.", "level": "available" }, "platforms": { "summary": "macOS, Windows, iOS, Android, and Apple Watch", "detail": "Desktop is the full experience. iOS and Android cover in-person conversations, and Apple Watch can start an in-person note with one tap and sync it to the phone and desktop apps. iPhone also supports outbound speakerphone calls but cannot capture another app’s audio; integrations and several workspace settings remain desktop-oriented.", "level": "strong" }, "inPerson": { "summary": "Phone, Apple Watch, and laptop room capture", "detail": "The iPhone app handles in-person conversations, identifies up to ten speakers, and can place outbound speakerphone calls. Android and Apple Watch also capture in-person meetings, though their launch pages do not promise the same speaker-label behavior. Desktop does not diarize individual voices: its transcript uses Me and Them for microphone versus system audio. iPhone cannot transcribe another calling app running on the same phone.", "level": "strong" }, "recordings": { "summary": "No retained audio or video", "detail": "Granola deliberately deletes audio after transcription. That is a privacy benefit for some teams and a hard limitation for anyone who needs playback, evidence, clips, or coaching review.", "level": "not-available" }, "notesAndSearch": { "summary": "Concise attendee notes, extracted actions, and cross-meeting chat", "detail": "Human notes influence the generated document, and paid plans support broad chat across meetings, folders, people, and companies. Our editorial judgment is that the output is polished but thin and assumes the reader attended, rather than documenting enough context to stand alone. Granola can extract owner- and deadline-aware action-item text with transcript citations, but it does not create and assign native tasks to users. Those actions remain note content rather than a workspace task system, and there is still no source recording for playback.", "level": "strong" }, "companyMemory": { "summary": "People and company pages built from calendar contacts", "detail": "Granola groups meetings around people and companies, with chat across those groups. Directory entries are inferred from calendar data and cannot be manually added, so imperfect associations can happen.", "level": "available" }, "sharing": { "summary": "Private by default; sharing starts with a note or folder", "detail": "Notes are not auto-shared with attendees. A user shares a note or adds it to a team-space folder; recurring meetings can auto-add to a folder and new folder notes can auto-post to connected tools. Enterprise can enforce how links work across the workspace, but it still does not provide conditional rules that automatically distribute each matching meeting to the right internal people or teams.", "level": "limited" }, "automations": { "summary": "Folder and manual Zapier triggers; less of a native workflow canvas", "detail": "Paid users can trigger Zapier when a note is added to a chosen folder or manually shared, then create tasks in Linear, Asana, Trello, Monday, and thousands of other apps. This is useful, but there is no automatic every-meeting trigger in the documented integration and Granola does not center conditional custom extraction and multi-action workflows in the product itself.", "level": "limited" }, "integrations": { "summary": "Notion, Slack, Attio, HubSpot, Affinity, Zapier, API, and MCP", "detail": "The catalog is now credible, particularly on Business. Zapier can turn folder notes into tasks across 8,000+ apps, while the native catalog remains smaller and more destination-oriented than systems with broad action libraries.", "level": "available" }, "agentsAndApi": { "summary": "MCP and API on Business+; material export and scope limits", "detail": "Personal API keys are beta on Business/Enterprise and can return transcripts for notes the key owner may access; Enterprise organization keys can cover Team-space notes. MCP also has a transcript tool, but uses OAuth, has no service-account key, and cannot directly access Team-space folders. Bulk CSV export excludes transcripts and admins cannot export every member’s notes, so programmatic access exists but workspace portability is not complete.", "level": "available" }, "admin": { "summary": "User management on Business; retention and organization controls on Enterprise", "detail": "SSO, retention, enforced sharing/API controls, participant notification, and organization training defaults require Enterprise; Granola documents SSO for organizations with at least 50 seats. There is no native password or MFA system—authentication delegates to Google, Microsoft, or Enterprise SSO. Notes and transcripts persist indefinitely unless deleted or covered by Enterprise retention, and admins do not get a one-click workspace export.", "level": "available" }, "languages": { "summary": "Multilingual transcription", "detail": "Granola supports multiple languages, but it does not publish the same 100+ headline count as several rivals. Test switching, accents, and domain vocabulary on real calls.", "level": "available" } }, "sources": [ { "label": "Granola pricing", "url": "https://www.granola.ai/pricing", "note": "Basic, Business, and Enterprise prices and feature gates." }, { "label": "Granola subscriptions and billing", "url": "https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing", "note": "30-day free history, workspace privacy, plan uniformity, and removal behavior." }, { "label": "Granola integrations", "url": "https://docs.granola.ai/help-center/sharing/integrations/integrations-with-granola", "note": "Notion, Slack, CRM, Zapier, MCP, and API integrations." }, { "label": "Granola Zapier", "url": "https://docs.granola.ai/help-center/sharing/integrations/zapier", "note": "Paid-plan manual and folder triggers, note payload, workspace sharing, and task handoff across Zapier destinations." }, { "label": "Granola action-item extraction", "url": "https://www.granola.ai/blog/meeting-action-items-ai-extraction", "note": "Automatic extraction of source-linked commitments, owners, and due dates from the transcript and human notes." }, { "label": "Granola workspaces", "url": "https://docs.granola.ai/help-center/workspaces", "note": "Private-by-default notes and team-space collaboration behavior." }, { "label": "Granola sharing controls", "url": "https://docs.granola.ai/help-center/consent-security-privacy/sharing-controls", "note": "Personal link defaults and Enterprise-enforced workspace link restrictions." }, { "label": "Granola note sharing", "url": "https://docs.granola.ai/help-center/sharing/sharing-notes", "note": "No attendee auto-sharing, note and integration sharing, and limited transcript visibility on public note links." }, { "label": "Granola spaces and folders", "url": "https://docs.granola.ai/help-center/sharing/folders/spaces-and-folders", "note": "Shared folders, recurring-meeting auto-add, and automatic posting to connected tools." }, { "label": "Granola feature requests", "url": "https://docs.granola.ai/help-center/feature-requests", "note": "Current product-request status, including automatic meeting start." }, { "label": "Granola iOS", "url": "https://docs.granola.ai/help-center/ios/getting-started", "note": "In-person/outbound calls and mobile limitations." }, { "label": "Granola Android launch", "url": "https://www.granola.ai/blog/introducing-granola-for-android", "note": "Android in-person capture and cross-device note access." }, { "label": "Granola Apple Watch launch", "url": "https://www.granola.ai/blog/granola-for-apple-watch", "note": "One-tap in-person capture, reminders, syncing, availability, and watchOS requirement." }, { "label": "Granola transcription", "url": "https://docs.granola.ai/help-center/taking-notes/transcription", "note": "Desktop “Me/Them” behavior, iPhone diarization, transcript copying, segment deletion, and lack of prerecorded-file support." }, { "label": "Granola data export", "url": "https://docs.granola.ai/help-center/sharing/exporting-notes", "note": "Individual and bulk exports, CSV transcript omission, and the absence of workspace-wide admin export." }, { "label": "Granola MCP", "url": "https://docs.granola.ai/help-center/sharing/integrations/mcp", "note": "OAuth access, plan gates, transcript tool, 30-day Basic history, and Team-space folder limitation." }, { "label": "Granola API", "url": "https://docs.granola.ai/introduction", "note": "Personal beta keys, Enterprise keys, permitted-note scope, transcripts, and meeting data." }, { "label": "Granola security and data FAQ", "url": "https://docs.granola.ai/help-center/consent-security-privacy/security-privacy-data-faqs", "note": "Model-improvement defaults, individual opt-out, and Enterprise organization-wide enforcement." } ] }, { "id": "otter-ai", "name": "Otter.ai", "shortName": "Otter", "logoPath": "/logos/otter.svg", "website": "https://otter.ai", "tagline": "A familiar live-transcription product with mobile apps, workflows, and an accessible free tier.", "positioning": "Otter remains one of the easiest names to recognize in live transcription. It now offers meeting agents, automatically assigned action items, workflows, cross-meeting chat, desktop/mobile apps, two-way AI Chat connectors, MCP, and CRM connections, while minute caps and enterprise-only video/API features shape the real value.", "bestFor": "Students, individuals, and teams that prioritize live text, simple mobile capture, an inexpensive Pro plan, and a familiar transcript-first experience.", "lessIdealFor": "Teams needing broad multilingual support, video replay on ordinary plans, unlimited usage without caveats, deep operational automations, or mature whole-company context.", "decisionSummary": { "fit": "Affordable live transcription on desktop and mobile", "chooseFor": [ "Live text and simple capture", "A useful free allowance" ], "watchFor": [ "API, webhooks, and video need Enterprise", "No team-wide action-item board" ] }, "pricing": { "headline": "Free; Pro from $8.33/user/month annually", "detail": "Basic includes 300 transcription minutes per month, a 30-minute cap per conversation, three lifetime file imports, and access to the 25 most recent conversations. Paid prices are per user/month: Pro is $8.33 with annual billing or $16.99 month-to-month, with 1,200 in-app minutes, 90-minute meetings, and ten monthly imports; Business is $19.99 or $30 and adds unlimited in-app meetings, four-hour meetings, and more administration. Enterprise is custom and gates API/webhooks, video replay, SSO/SCIM, and some compliance options.", "freePlan": "Yes: 300 minutes per month, 30 minutes per conversation, three lifetime imports, and a 25-conversation visible history." }, "strengths": [ "Polished live transcript, speaker identification, mobile apps, playback, and cross-meeting chat.", "The macOS and Windows desktop app can detect Zoom, Teams, Meet, and other browser calls, then either prompt or begin bot-free recording automatically.", "A useful free plan and inexpensive Pro entry point for lower-volume users.", "Meeting agents and custom workflows broaden it beyond simple transcription, while MCP makes notes available to AI tools.", "Otter automatically assigns detected action items and gives each person a cross-meeting list for editing, reassignment, source lookup, and completion.", "Conversations can be exported individually in TXT, DOCX, PDF, SRT, and MP3; Business adds bulk export and Enterprise adds granular media/transcript retention controls." ], "tradeoffs": [ "Basic and Pro have monthly minute, per-meeting, and import limits that matter for meeting-heavy professionals; Basic only exposes the 25 most recent conversations.", "Video replay is an Enterprise feature and is limited to supported Zoom and Google Meet recordings.", "API/webhooks, SSO/SCIM, and HIPAA options are Enterprise-gated.", "Transcription covers six languages; German and Simplified Chinese are beta, and only French can switch automatically with English in the same conversation.", "AI Chat connectors work only in Advanced mode and vary by plan. Outlook email actions remain unsupported, the mobile app still uses the older AI Chat experience, and several Enterprise exports or integrations need account-manager setup.", "The global action-item view is personal rather than manager-wide: users can see tasks assigned to themselves, but not a workspace-wide board of everyone’s work.", "On ordinary plans, Otter says it trains proprietary models on de-identified audio and transcripts. Enterprise workspaces are opted out by default; third-party AI providers are prohibited from training on customer data." ], "chooseIf": [ "Live transcription and easy mobile capture matter more than retaining video.", "Your usage fits comfortably inside the free or Pro minute limits.", "You want an established transcript-first product with lightweight workflows and agent access." ], "features": { "capture": { "summary": "Meeting agent or automatic bot-free desktop capture, plus mobile", "detail": "Otter can join major meeting platforms, capture from its apps, and show text live. Its desktop app can detect Zoom, Teams, Meet, and other browser calls from microphone activity, then stay off, prompt the user, or start recording automatically for each meeting type. Scheduling and limits depend on the chosen plan.", "level": "strong" }, "platforms": { "summary": "Web, macOS, Windows, iOS, and Android", "detail": "Broad app coverage makes Otter easy to use in virtual or room conversations. The desktop app now supports configurable automatic recording for detected calls. Feature parity and allowances differ between in-app and imported usage.", "level": "strong" }, "inPerson": { "summary": "Strong mobile live transcription", "detail": "iOS and Android are mature room-recording tools with live text. Otter separates voices after processing and can learn previously tagged speakers, but new or uncertain voices remain Speaker 1 or Unknown until tagged. Live platform-name labels are a separate Notetaker behavior, strongest on Zoom.", "level": "strong" }, "recordings": { "summary": "Audio playback broadly; video replay on Enterprise", "detail": "Audio is synchronized to text on ordinary plans. Video replay requires Enterprise and currently applies to supported Zoom and Google Meet recordings rather than every capture path.", "level": "available" }, "notesAndSearch": { "summary": "Live transcript, search, and automatically assigned action items", "detail": "Otter’s transcript experience is mature. It automatically detects and assigns action items, links generated work back to transcript evidence, and gives each user a cross-meeting list with edit, reassign, and completion controls. That list only shows work assigned to the signed-in person, rather than a workspace-wide manager view. Allowances and advanced custom workflows vary by plan.", "level": "strong" }, "companyMemory": { "summary": "Cross-meeting search and chat", "detail": "Otter can answer across conversations, but does not emphasize full relationship pages combining meetings, email, calendar, people, companies, and future events.", "level": "available" }, "sharing": { "summary": "User auto-share and Enterprise workspace defaults", "detail": "Individuals can auto-share by calendar audience and use channels. Enterprise admins can choose the options members see and set a default, but ordinary audience defaults are not fully locked; admins can only force privacy by leaving “Don’t share” as the sole option. External auto-share channels are also Enterprise-only.", "level": "available" }, "automations": { "summary": "Meeting agents and custom workflows, with plan differences", "detail": "Otter automatically detects and assigns action items, tracks each person’s work across meetings, can create Jira issues with assignees and due dates, and uses custom workflows, Zapier, and AI Chat actions for role-specific output and downstream work. The personal action view does not give a manager one board for every assignee, and connector or workflow eligibility varies by plan.", "level": "available" }, "integrations": { "summary": "Meeting platforms, CRM, Zapier, Slack, Jira, work-app connectors, and Enterprise exports", "detail": "Paid plans connect Salesforce, HubSpot, and Zapier. AI Chat’s Advanced mode can read and act in Gmail, Google Drive, Notion, and Jira, with Salesforce context available separately. Slack can post summaries and action notifications, while Enterprise supports account-manager-enabled SharePoint and automatic Drive exports. Availability and setup vary substantially by plan.", "level": "strong" }, "agentsAndApi": { "summary": "MCP broadly; API and webhooks on Enterprise", "detail": "MCP is listed even on Basic and can access meetings captured by or shared with the authenticated user. It currently has no public API-key setup for arbitrary AI applications. The public API and webhooks require Enterprise and account-manager enablement.", "level": "available" }, "admin": { "summary": "Business administration; advanced security on Enterprise", "detail": "Business adds centralized features and bulk export. Enterprise adds SSO, SCIM, API access, video replay, granular retention, no-training by default, and HIPAA options. Several advanced controls—including retention and automatic Drive export—require account-manager setup.", "level": "available" }, "languages": { "summary": "Six transcription languages, two still in beta", "detail": "Otter transcribes English, Spanish, French, German, Japanese, and spoken Mandarin with Simplified Chinese output. German and Chinese are beta. It normally handles one language per conversation; French can auto-switch with English, and other mixed-language pairs are not supported.", "level": "limited" } }, "sources": [ { "label": "Otter pricing", "url": "https://otter.ai/pricing", "note": "Current free, Pro, Business, and Enterprise allowances and feature gates." }, { "label": "Otter Basic-plan limits", "url": "https://help.otter.ai/hc/en-us/articles/360047538094-Conversation-import-and-app-limits-on-the-Basic-free-plan", "note": "Monthly minutes, per-conversation duration, lifetime imports, and 25-conversation history." }, { "label": "Otter desktop automatic recording", "url": "https://otter.ai/blog/never-miss-the-conversation-introducing-automatic-recording-in-otter-desktop", "note": "August 2026 automatic detection, reminders, and bot-free recording behavior for Zoom, Teams, Meet, and other browser calls." }, { "label": "Otter automatic sharing", "url": "https://help.otter.ai/hc/en-us/articles/20424842990999-Manage-auto-share-settings", "note": "Workspace defaults for automatic audience, collaborator permissions, and meeting-level overrides." }, { "label": "Otter supported languages", "url": "https://help.otter.ai/hc/en-us/articles/26660468516631-Transcribe-conversations-in-English-Spanish-French-German-Japanese-or-Chinese-Simplified", "note": "Six-language scope, beta languages, one-language behavior, French/English switching, and reprocessing limits." }, { "label": "Otter speaker identification", "url": "https://help.otter.ai/hc/en-us/articles/21665587209367-Speaker-Identification-Overview", "note": "Post-processing diarization, learned speaker names, generic labels for new voices, and live Zoom behavior." }, { "label": "Otter action items", "url": "https://help.otter.ai/hc/en-us/articles/25983095114519-Action-Items-Overview", "note": "Cross-meeting personal action-item view, transcript links, editing, reassignment, completion, and the lack of a workspace-wide all-assignees view." }, { "label": "Otter automatic action-item assignment", "url": "https://help.otter.ai/hc/en-us/articles/5093228433687-Conversation-Page-Overview", "note": "Automatic detection and assignment of meeting action items to relevant workspace members." }, { "label": "Otter AI Chat connectors", "url": "https://help.otter.ai/hc/en-us/articles/19682180167575-Otter-AI-Chat-Overview", "note": "Advanced-mode Gmail, Google Drive, Jira, Notion, and Salesforce connector capabilities plus plan and mobile-version caveats." }, { "label": "Otter Jira integration", "url": "https://help.otter.ai/hc/en-us/articles/40485786582551-Connect-Jira-to-Otter-ai", "note": "Automatic Jira issue creation from meeting actions with assignees, due dates, projects, source links, and AI Chat access." }, { "label": "Otter Slack integration", "url": "https://help.otter.ai/hc/en-us/articles/13627121851799-Connect-Slack-to-Otter-ai", "note": "Summary posting, recurring-meeting delivery, rich previews, access handling, and action-item notifications." }, { "label": "Otter SharePoint export", "url": "https://help.otter.ai/hc/en-us/articles/38533740881175-Connect-Microsoft-SharePoint-to-Otter-ai", "note": "Enterprise automatic transcript, summary, and metadata export plus administrator and account-manager setup." }, { "label": "Otter workspace auto-share controls", "url": "https://help.otter.ai/hc/en-us/articles/32589333117591-Manage-Workspace-auto-share-settings", "note": "Enterprise eligibility, selectable defaults, user overrides, and the privacy-lock exception." }, { "label": "Otter MCP server", "url": "https://help.otter.ai/hc/en-us/articles/35287607569687-Otter-MCP-Server", "note": "Authenticated meeting scope, shared meetings, supported clients, and lack of a public MCP API key." }, { "label": "Otter public API", "url": "https://help.otter.ai/hc/en-us/articles/4412365535895-Does-Otter-offer-an-open-API", "note": "Enterprise-only public API availability and account-manager enablement." }, { "label": "Otter privacy and model training", "url": "https://otter.ai/privacy-security", "note": "Proprietary-model training on de-identified recordings and transcripts, plus third-party provider no-training and zero-storage commitments." }, { "label": "Otter Enterprise controls", "url": "https://help.otter.ai/hc/en-us/articles/13352505516695-Enterprise-Admin-Controls-Overview", "note": "Enterprise no-training default, 2FA, export controls, audio removal, and advanced governance." }, { "label": "Otter retention policy", "url": "https://help.otter.ai/hc/en-us/articles/19500988656279-Set-a-custom-Data-Retention-policy", "note": "Account-manager configured retention for full conversations, recordings, or transcripts." }, { "label": "Otter conversation export", "url": "https://help.otter.ai/hc/en-us/articles/360047733634-Export-conversations", "note": "Individual and Business bulk exports across text, subtitle, and audio formats." } ] } ], "dimensions": [ { "key": "capture", "label": "Capture options", "lead": "Otter has broader documented support for capture options.", "analysis": "Granola: Granola listens locally without a bot and combines typed notes with the transcript. It does not currently offer an “always automatically start every meeting” setting. Otter: Otter can join major meeting platforms, capture from its apps, and show text live. Its desktop app can detect Zoom, Teams, Meet, and other browser calls from microphone activity, then stay off, prompt the user, or start recording automatically for each meeting type. Scheduling and limits depend on the chosen plan.", "productA": { "id": "granola", "name": "Granola", "summary": "Manual bot-free desktop, phone, and Apple Watch capture", "detail": "Granola listens locally without a bot and combines typed notes with the transcript. It does not currently offer an “always automatically start every meeting” setting.", "level": "available", "sources": [ { "label": "Granola transcription", "url": "https://docs.granola.ai/help-center/taking-notes/transcription", "note": "Desktop “Me/Them” behavior, iPhone diarization, transcript copying, segment deletion, and lack of prerecorded-file support." }, { "label": "Granola feature requests", "url": "https://docs.granola.ai/help-center/feature-requests", "note": "Current product-request status, including automatic meeting start." } ] }, "productB": { "id": "otter-ai", "name": "Otter.ai", "summary": "Meeting agent or automatic bot-free desktop capture, plus mobile", "detail": "Otter can join major meeting platforms, capture from its apps, and show text live. Its desktop app can detect Zoom, Teams, Meet, and other browser calls from microphone activity, then stay off, prompt the user, or start recording automatically for each meeting type. Scheduling and limits depend on the chosen plan.", "level": "strong", "sources": [ { "label": "Otter pricing", "url": "https://otter.ai/pricing", "note": "Current free, Pro, Business, and Enterprise allowances and feature gates." }, { "label": "Otter desktop automatic recording", "url": "https://otter.ai/blog/never-miss-the-conversation-introducing-automatic-recording-in-otter-desktop", "note": "August 2026 automatic detection, reminders, and bot-free recording behavior for Zoom, Teams, Meet, and other browser calls." } ] } }, { "key": "platforms", "label": "Desktop and mobile", "lead": "Both products document broad support for desktop and mobile, with different scope and plan limits.", "analysis": "Granola: Desktop is the full experience. iOS and Android cover in-person conversations, and Apple Watch can start an in-person note with one tap and sync it to the phone and desktop apps. iPhone also supports outbound speakerphone calls but cannot capture another app’s audio; integrations and several workspace settings remain desktop-oriented. Otter: Broad app coverage makes Otter easy to use in virtual or room conversations. The desktop app now supports configurable automatic recording for detected calls. Feature parity and allowances differ between in-app and imported usage.", "productA": { "id": "granola", "name": "Granola", "summary": "macOS, Windows, iOS, Android, and Apple Watch", "detail": "Desktop is the full experience. iOS and Android cover in-person conversations, and Apple Watch can start an in-person note with one tap and sync it to the phone and desktop apps. iPhone also supports outbound speakerphone calls but cannot capture another app’s audio; integrations and several workspace settings remain desktop-oriented.", "level": "strong", "sources": [ { "label": "Granola iOS", "url": "https://docs.granola.ai/help-center/ios/getting-started", "note": "In-person/outbound calls and mobile limitations." }, { "label": "Granola Android launch", "url": "https://www.granola.ai/blog/introducing-granola-for-android", "note": "Android in-person capture and cross-device note access." }, { "label": "Granola Apple Watch launch", "url": "https://www.granola.ai/blog/granola-for-apple-watch", "note": "One-tap in-person capture, reminders, syncing, availability, and watchOS requirement." }, { "label": "Granola transcription", "url": "https://docs.granola.ai/help-center/taking-notes/transcription", "note": "Desktop “Me/Them” behavior, iPhone diarization, transcript copying, segment deletion, and lack of prerecorded-file support." } ] }, "productB": { "id": "otter-ai", "name": "Otter.ai", "summary": "Web, macOS, Windows, iOS, and Android", "detail": "Broad app coverage makes Otter easy to use in virtual or room conversations. The desktop app now supports configurable automatic recording for detected calls. Feature parity and allowances differ between in-app and imported usage.", "level": "strong", "sources": [ { "label": "Otter pricing", "url": "https://otter.ai/pricing", "note": "Current free, Pro, Business, and Enterprise allowances and feature gates." }, { "label": "Otter desktop automatic recording", "url": "https://otter.ai/blog/never-miss-the-conversation-introducing-automatic-recording-in-otter-desktop", "note": "August 2026 automatic detection, reminders, and bot-free recording behavior for Zoom, Teams, Meet, and other browser calls." } ] } }, { "key": "inPerson", "label": "In-person capture and speaker labels", "lead": "Both products document broad support for in-person capture and speaker labels, with different scope and plan limits.", "analysis": "Granola: The iPhone app handles in-person conversations, identifies up to ten speakers, and can place outbound speakerphone calls. Android and Apple Watch also capture in-person meetings, though their launch pages do not promise the same speaker-label behavior. Desktop does not diarize individual voices: its transcript uses Me and Them for microphone versus system audio. iPhone cannot transcribe another calling app running on the same phone. Otter: iOS and Android are mature room-recording tools with live text. Otter separates voices after processing and can learn previously tagged speakers, but new or uncertain voices remain Speaker 1 or Unknown until tagged. Live platform-name labels are a separate Notetaker behavior, strongest on Zoom.", "productA": { "id": "granola", "name": "Granola", "summary": "Phone, Apple Watch, and laptop room capture", "detail": "The iPhone app handles in-person conversations, identifies up to ten speakers, and can place outbound speakerphone calls. Android and Apple Watch also capture in-person meetings, though their launch pages do not promise the same speaker-label behavior. Desktop does not diarize individual voices: its transcript uses Me and Them for microphone versus system audio. iPhone cannot transcribe another calling app running on the same phone.", "level": "strong", "sources": [ { "label": "Granola iOS", "url": "https://docs.granola.ai/help-center/ios/getting-started", "note": "In-person/outbound calls and mobile limitations." }, { "label": "Granola Android launch", "url": "https://www.granola.ai/blog/introducing-granola-for-android", "note": "Android in-person capture and cross-device note access." }, { "label": "Granola Apple Watch launch", "url": "https://www.granola.ai/blog/granola-for-apple-watch", "note": "One-tap in-person capture, reminders, syncing, availability, and watchOS requirement." }, { "label": "Granola transcription", "url": "https://docs.granola.ai/help-center/taking-notes/transcription", "note": "Desktop “Me/Them” behavior, iPhone diarization, transcript copying, segment deletion, and lack of prerecorded-file support." } ] }, "productB": { "id": "otter-ai", "name": "Otter.ai", "summary": "Strong mobile live transcription", "detail": "iOS and Android are mature room-recording tools with live text. Otter separates voices after processing and can learn previously tagged speakers, but new or uncertain voices remain Speaker 1 or Unknown until tagged. Live platform-name labels are a separate Notetaker behavior, strongest on Zoom.", "level": "strong", "sources": [ { "label": "Otter pricing", "url": "https://otter.ai/pricing", "note": "Current free, Pro, Business, and Enterprise allowances and feature gates." }, { "label": "Otter speaker identification", "url": "https://help.otter.ai/hc/en-us/articles/21665587209367-Speaker-Identification-Overview", "note": "Post-processing diarization, learned speaker names, generic labels for new voices, and live Zoom behavior." } ] } }, { "key": "recordings", "label": "Recordings, playback, and clips", "lead": "Otter has broader documented support for recordings, playback, and clips.", "analysis": "Granola: Granola deliberately deletes audio after transcription. That is a privacy benefit for some teams and a hard limitation for anyone who needs playback, evidence, clips, or coaching review. Otter: Audio is synchronized to text on ordinary plans. Video replay requires Enterprise and currently applies to supported Zoom and Google Meet recordings rather than every capture path.", "productA": { "id": "granola", "name": "Granola", "summary": "No retained audio or video", "detail": "Granola deliberately deletes audio after transcription. That is a privacy benefit for some teams and a hard limitation for anyone who needs playback, evidence, clips, or coaching review.", "level": "not-available", "sources": [ { "label": "Granola transcription", "url": "https://docs.granola.ai/help-center/taking-notes/transcription", "note": "Desktop “Me/Them” behavior, iPhone diarization, transcript copying, segment deletion, and lack of prerecorded-file support." } ] }, "productB": { "id": "otter-ai", "name": "Otter.ai", "summary": "Audio playback broadly; video replay on Enterprise", "detail": "Audio is synchronized to text on ordinary plans. Video replay requires Enterprise and currently applies to supported Zoom and Google Meet recordings rather than every capture path.", "level": "available", "sources": [ { "label": "Otter pricing", "url": "https://otter.ai/pricing", "note": "Current free, Pro, Business, and Enterprise allowances and feature gates." }, { "label": "Otter conversation export", "url": "https://help.otter.ai/hc/en-us/articles/360047733634-Export-conversations", "note": "Individual and Business bulk exports across text, subtitle, and audio formats." } ] } }, { "key": "notesAndSearch", "label": "Notes, action items, and search", "lead": "Both products document broad support for notes, action items, and search, with different scope and plan limits.", "analysis": "Granola: Human notes influence the generated document, and paid plans support broad chat across meetings, folders, people, and companies. Our editorial judgment is that the output is polished but thin and assumes the reader attended, rather than documenting enough context to stand alone. Granola can extract owner- and deadline-aware action-item text with transcript citations, but it does not create and assign native tasks to users. Those actions remain note content rather than a workspace task system, and there is still no source recording for playback. Otter: Otter’s transcript experience is mature. It automatically detects and assigns action items, links generated work back to transcript evidence, and gives each user a cross-meeting list with edit, reassign, and completion controls. That list only shows work assigned to the signed-in person, rather than a workspace-wide manager view. Allowances and advanced custom workflows vary by plan.", "productA": { "id": "granola", "name": "Granola", "summary": "Concise attendee notes, extracted actions, and cross-meeting chat", "detail": "Human notes influence the generated document, and paid plans support broad chat across meetings, folders, people, and companies. Our editorial judgment is that the output is polished but thin and assumes the reader attended, rather than documenting enough context to stand alone. Granola can extract owner- and deadline-aware action-item text with transcript citations, but it does not create and assign native tasks to users. Those actions remain note content rather than a workspace task system, and there is still no source recording for playback.", "level": "strong", "sources": [ { "label": "Granola transcription", "url": "https://docs.granola.ai/help-center/taking-notes/transcription", "note": "Desktop “Me/Them” behavior, iPhone diarization, transcript copying, segment deletion, and lack of prerecorded-file support." }, { "label": "Granola spaces and folders", "url": "https://docs.granola.ai/help-center/sharing/folders/spaces-and-folders", "note": "Shared folders, recurring-meeting auto-add, and automatic posting to connected tools." }, { "label": "Granola action-item extraction", "url": "https://www.granola.ai/blog/meeting-action-items-ai-extraction", "note": "Automatic extraction of source-linked commitments, owners, and due dates from the transcript and human notes." } ] }, "productB": { "id": "otter-ai", "name": "Otter.ai", "summary": "Live transcript, search, and automatically assigned action items", "detail": "Otter’s transcript experience is mature. It automatically detects and assigns action items, links generated work back to transcript evidence, and gives each user a cross-meeting list with edit, reassign, and completion controls. That list only shows work assigned to the signed-in person, rather than a workspace-wide manager view. Allowances and advanced custom workflows vary by plan.", "level": "strong", "sources": [ { "label": "Otter pricing", "url": "https://otter.ai/pricing", "note": "Current free, Pro, Business, and Enterprise allowances and feature gates." }, { "label": "Otter action items", "url": "https://help.otter.ai/hc/en-us/articles/25983095114519-Action-Items-Overview", "note": "Cross-meeting personal action-item view, transcript links, editing, reassignment, completion, and the lack of a workspace-wide all-assignees view." }, { "label": "Otter automatic action-item assignment", "url": "https://help.otter.ai/hc/en-us/articles/5093228433687-Conversation-Page-Overview", "note": "Automatic detection and assignment of meeting action items to relevant workspace members." } ] } }, { "key": "companyMemory", "label": "People, companies, and context", "lead": "Both products support people, companies, and context, with different scope and plan limits.", "analysis": "Granola: Granola groups meetings around people and companies, with chat across those groups. Directory entries are inferred from calendar data and cannot be manually added, so imperfect associations can happen. Otter: Otter can answer across conversations, but does not emphasize full relationship pages combining meetings, email, calendar, people, companies, and future events.", "productA": { "id": "granola", "name": "Granola", "summary": "People and company pages built from calendar contacts", "detail": "Granola groups meetings around people and companies, with chat across those groups. Directory entries are inferred from calendar data and cannot be manually added, so imperfect associations can happen.", "level": "available", "sources": [ { "label": "Granola workspaces", "url": "https://docs.granola.ai/help-center/workspaces", "note": "Private-by-default notes and team-space collaboration behavior." }, { "label": "Granola spaces and folders", "url": "https://docs.granola.ai/help-center/sharing/folders/spaces-and-folders", "note": "Shared folders, recurring-meeting auto-add, and automatic posting to connected tools." } ] }, "productB": { "id": "otter-ai", "name": "Otter.ai", "summary": "Cross-meeting search and chat", "detail": "Otter can answer across conversations, but does not emphasize full relationship pages combining meetings, email, calendar, people, companies, and future events.", "level": "available", "sources": [ { "label": "Otter pricing", "url": "https://otter.ai/pricing", "note": "Current free, Pro, Business, and Enterprise allowances and feature gates." } ] } }, { "key": "sharing", "label": "Automatic sharing and workspace defaults", "lead": "Otter has broader documented support for automatic sharing and workspace defaults.", "analysis": "Granola: Notes are not auto-shared with attendees. A user shares a note or adds it to a team-space folder; recurring meetings can auto-add to a folder and new folder notes can auto-post to connected tools. Enterprise can enforce how links work across the workspace, but it still does not provide conditional rules that automatically distribute each matching meeting to the right internal people or teams. Otter: Individuals can auto-share by calendar audience and use channels. Enterprise admins can choose the options members see and set a default, but ordinary audience defaults are not fully locked; admins can only force privacy by leaving “Don’t share” as the sole option. External auto-share channels are also Enterprise-only.", "productA": { "id": "granola", "name": "Granola", "summary": "Private by default; sharing starts with a note or folder", "detail": "Notes are not auto-shared with attendees. A user shares a note or adds it to a team-space folder; recurring meetings can auto-add to a folder and new folder notes can auto-post to connected tools. Enterprise can enforce how links work across the workspace, but it still does not provide conditional rules that automatically distribute each matching meeting to the right internal people or teams.", "level": "limited", "sources": [ { "label": "Granola workspaces", "url": "https://docs.granola.ai/help-center/workspaces", "note": "Private-by-default notes and team-space collaboration behavior." }, { "label": "Granola spaces and folders", "url": "https://docs.granola.ai/help-center/sharing/folders/spaces-and-folders", "note": "Shared folders, recurring-meeting auto-add, and automatic posting to connected tools." }, { "label": "Granola sharing controls", "url": "https://docs.granola.ai/help-center/consent-security-privacy/sharing-controls", "note": "Personal link defaults and Enterprise-enforced workspace link restrictions." }, { "label": "Granola note sharing", "url": "https://docs.granola.ai/help-center/sharing/sharing-notes", "note": "No attendee auto-sharing, note and integration sharing, and limited transcript visibility on public note links." } ] }, "productB": { "id": "otter-ai", "name": "Otter.ai", "summary": "User auto-share and Enterprise workspace defaults", "detail": "Individuals can auto-share by calendar audience and use channels. Enterprise admins can choose the options members see and set a default, but ordinary audience defaults are not fully locked; admins can only force privacy by leaving “Don’t share” as the sole option. External auto-share channels are also Enterprise-only.", "level": "available", "sources": [ { "label": "Otter automatic sharing", "url": "https://help.otter.ai/hc/en-us/articles/20424842990999-Manage-auto-share-settings", "note": "Workspace defaults for automatic audience, collaborator permissions, and meeting-level overrides." }, { "label": "Otter workspace auto-share controls", "url": "https://help.otter.ai/hc/en-us/articles/32589333117591-Manage-Workspace-auto-share-settings", "note": "Enterprise eligibility, selectable defaults, user overrides, and the privacy-lock exception." } ] } }, { "key": "automations", "label": "Automations", "lead": "Otter has broader documented support for automations.", "analysis": "Granola: Paid users can trigger Zapier when a note is added to a chosen folder or manually shared, then create tasks in Linear, Asana, Trello, Monday, and thousands of other apps. This is useful, but there is no automatic every-meeting trigger in the documented integration and Granola does not center conditional custom extraction and multi-action workflows in the product itself. Otter: Otter automatically detects and assigns action items, tracks each person’s work across meetings, can create Jira issues with assignees and due dates, and uses custom workflows, Zapier, and AI Chat actions for role-specific output and downstream work. The personal action view does not give a manager one board for every assignee, and connector or workflow eligibility varies by plan.", "productA": { "id": "granola", "name": "Granola", "summary": "Folder and manual Zapier triggers; less of a native workflow canvas", "detail": "Paid users can trigger Zapier when a note is added to a chosen folder or manually shared, then create tasks in Linear, Asana, Trello, Monday, and thousands of other apps. This is useful, but there is no automatic every-meeting trigger in the documented integration and Granola does not center conditional custom extraction and multi-action workflows in the product itself.", "level": "limited", "sources": [ { "label": "Granola integrations", "url": "https://docs.granola.ai/help-center/sharing/integrations/integrations-with-granola", "note": "Notion, Slack, CRM, Zapier, MCP, and API integrations." }, { "label": "Granola spaces and folders", "url": "https://docs.granola.ai/help-center/sharing/folders/spaces-and-folders", "note": "Shared folders, recurring-meeting auto-add, and automatic posting to connected tools." }, { "label": "Granola Zapier", "url": "https://docs.granola.ai/help-center/sharing/integrations/zapier", "note": "Paid-plan manual and folder triggers, note payload, workspace sharing, and task handoff across Zapier destinations." } ] }, "productB": { "id": "otter-ai", "name": "Otter.ai", "summary": "Meeting agents and custom workflows, with plan differences", "detail": "Otter automatically detects and assigns action items, tracks each person’s work across meetings, can create Jira issues with assignees and due dates, and uses custom workflows, Zapier, and AI Chat actions for role-specific output and downstream work. The personal action view does not give a manager one board for every assignee, and connector or workflow eligibility varies by plan.", "level": "available", "sources": [ { "label": "Otter pricing", "url": "https://otter.ai/pricing", "note": "Current free, Pro, Business, and Enterprise allowances and feature gates." }, { "label": "Otter action items", "url": "https://help.otter.ai/hc/en-us/articles/25983095114519-Action-Items-Overview", "note": "Cross-meeting personal action-item view, transcript links, editing, reassignment, completion, and the lack of a workspace-wide all-assignees view." }, { "label": "Otter automatic action-item assignment", "url": "https://help.otter.ai/hc/en-us/articles/5093228433687-Conversation-Page-Overview", "note": "Automatic detection and assignment of meeting action items to relevant workspace members." }, { "label": "Otter Jira integration", "url": "https://help.otter.ai/hc/en-us/articles/40485786582551-Connect-Jira-to-Otter-ai", "note": "Automatic Jira issue creation from meeting actions with assignees, due dates, projects, source links, and AI Chat access." }, { "label": "Otter AI Chat connectors", "url": "https://help.otter.ai/hc/en-us/articles/19682180167575-Otter-AI-Chat-Overview", "note": "Advanced-mode Gmail, Google Drive, Jira, Notion, and Salesforce connector capabilities plus plan and mobile-version caveats." } ] } }, { "key": "integrations", "label": "Integrations", "lead": "Otter has broader documented support for integrations.", "analysis": "Granola: The catalog is now credible, particularly on Business. Zapier can turn folder notes into tasks across 8,000+ apps, while the native catalog remains smaller and more destination-oriented than systems with broad action libraries. Otter: Paid plans connect Salesforce, HubSpot, and Zapier. AI Chat’s Advanced mode can read and act in Gmail, Google Drive, Notion, and Jira, with Salesforce context available separately. Slack can post summaries and action notifications, while Enterprise supports account-manager-enabled SharePoint and automatic Drive exports. Availability and setup vary substantially by plan.", "productA": { "id": "granola", "name": "Granola", "summary": "Notion, Slack, Attio, HubSpot, Affinity, Zapier, API, and MCP", "detail": "The catalog is now credible, particularly on Business. Zapier can turn folder notes into tasks across 8,000+ apps, while the native catalog remains smaller and more destination-oriented than systems with broad action libraries.", "level": "available", "sources": [ { "label": "Granola integrations", "url": "https://docs.granola.ai/help-center/sharing/integrations/integrations-with-granola", "note": "Notion, Slack, CRM, Zapier, MCP, and API integrations." }, { "label": "Granola Zapier", "url": "https://docs.granola.ai/help-center/sharing/integrations/zapier", "note": "Paid-plan manual and folder triggers, note payload, workspace sharing, and task handoff across Zapier destinations." } ] }, "productB": { "id": "otter-ai", "name": "Otter.ai", "summary": "Meeting platforms, CRM, Zapier, Slack, Jira, work-app connectors, and Enterprise exports", "detail": "Paid plans connect Salesforce, HubSpot, and Zapier. AI Chat’s Advanced mode can read and act in Gmail, Google Drive, Notion, and Jira, with Salesforce context available separately. Slack can post summaries and action notifications, while Enterprise supports account-manager-enabled SharePoint and automatic Drive exports. Availability and setup vary substantially by plan.", "level": "strong", "sources": [ { "label": "Otter pricing", "url": "https://otter.ai/pricing", "note": "Current free, Pro, Business, and Enterprise allowances and feature gates." }, { "label": "Otter AI Chat connectors", "url": "https://help.otter.ai/hc/en-us/articles/19682180167575-Otter-AI-Chat-Overview", "note": "Advanced-mode Gmail, Google Drive, Jira, Notion, and Salesforce connector capabilities plus plan and mobile-version caveats." }, { "label": "Otter Jira integration", "url": "https://help.otter.ai/hc/en-us/articles/40485786582551-Connect-Jira-to-Otter-ai", "note": "Automatic Jira issue creation from meeting actions with assignees, due dates, projects, source links, and AI Chat access." }, { "label": "Otter Slack integration", "url": "https://help.otter.ai/hc/en-us/articles/13627121851799-Connect-Slack-to-Otter-ai", "note": "Summary posting, recurring-meeting delivery, rich previews, access handling, and action-item notifications." }, { "label": "Otter SharePoint export", "url": "https://help.otter.ai/hc/en-us/articles/38533740881175-Connect-Microsoft-SharePoint-to-Otter-ai", "note": "Enterprise automatic transcript, summary, and metadata export plus administrator and account-manager setup." } ] } }, { "key": "agentsAndApi", "label": "API, MCP, CLI, and data portability", "lead": "Both products support API, MCP, CLI, and data portability, with different scope and plan limits.", "analysis": "Granola: Personal API keys are beta on Business/Enterprise and can return transcripts for notes the key owner may access; Enterprise organization keys can cover Team-space notes. MCP also has a transcript tool, but uses OAuth, has no service-account key, and cannot directly access Team-space folders. Bulk CSV export excludes transcripts and admins cannot export every member’s notes, so programmatic access exists but workspace portability is not complete. Otter: MCP is listed even on Basic and can access meetings captured by or shared with the authenticated user. It currently has no public API-key setup for arbitrary AI applications. The public API and webhooks require Enterprise and account-manager enablement.", "productA": { "id": "granola", "name": "Granola", "summary": "MCP and API on Business+; material export and scope limits", "detail": "Personal API keys are beta on Business/Enterprise and can return transcripts for notes the key owner may access; Enterprise organization keys can cover Team-space notes. MCP also has a transcript tool, but uses OAuth, has no service-account key, and cannot directly access Team-space folders. Bulk CSV export excludes transcripts and admins cannot export every member’s notes, so programmatic access exists but workspace portability is not complete.", "level": "available", "sources": [ { "label": "Granola MCP", "url": "https://docs.granola.ai/help-center/sharing/integrations/mcp", "note": "OAuth access, plan gates, transcript tool, 30-day Basic history, and Team-space folder limitation." }, { "label": "Granola API", "url": "https://docs.granola.ai/introduction", "note": "Personal beta keys, Enterprise keys, permitted-note scope, transcripts, and meeting data." }, { "label": "Granola data export", "url": "https://docs.granola.ai/help-center/sharing/exporting-notes", "note": "Individual and bulk exports, CSV transcript omission, and the absence of workspace-wide admin export." } ] }, "productB": { "id": "otter-ai", "name": "Otter.ai", "summary": "MCP broadly; API and webhooks on Enterprise", "detail": "MCP is listed even on Basic and can access meetings captured by or shared with the authenticated user. It currently has no public API-key setup for arbitrary AI applications. The public API and webhooks require Enterprise and account-manager enablement.", "level": "available", "sources": [ { "label": "Otter MCP server", "url": "https://help.otter.ai/hc/en-us/articles/35287607569687-Otter-MCP-Server", "note": "Authenticated meeting scope, shared meetings, supported clients, and lack of a public MCP API key." }, { "label": "Otter public API", "url": "https://help.otter.ai/hc/en-us/articles/4412365535895-Does-Otter-offer-an-open-API", "note": "Enterprise-only public API availability and account-manager enablement." } ] } }, { "key": "admin", "label": "Security, privacy, and admin", "lead": "Both products support security, privacy, and admin, with different scope and plan limits.", "analysis": "Granola: SSO, retention, enforced sharing/API controls, participant notification, and organization training defaults require Enterprise; Granola documents SSO for organizations with at least 50 seats. There is no native password or MFA system—authentication delegates to Google, Microsoft, or Enterprise SSO. Notes and transcripts persist indefinitely unless deleted or covered by Enterprise retention, and admins do not get a one-click workspace export. Otter: Business adds centralized features and bulk export. Enterprise adds SSO, SCIM, API access, video replay, granular retention, no-training by default, and HIPAA options. Several advanced controls—including retention and automatic Drive export—require account-manager setup.", "productA": { "id": "granola", "name": "Granola", "summary": "User management on Business; retention and organization controls on Enterprise", "detail": "SSO, retention, enforced sharing/API controls, participant notification, and organization training defaults require Enterprise; Granola documents SSO for organizations with at least 50 seats. There is no native password or MFA system—authentication delegates to Google, Microsoft, or Enterprise SSO. Notes and transcripts persist indefinitely unless deleted or covered by Enterprise retention, and admins do not get a one-click workspace export.", "level": "available", "sources": [ { "label": "Granola pricing", "url": "https://www.granola.ai/pricing", "note": "Basic, Business, and Enterprise prices and feature gates." }, { "label": "Granola subscriptions and billing", "url": "https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing", "note": "30-day free history, workspace privacy, plan uniformity, and removal behavior." }, { "label": "Granola security and data FAQ", "url": "https://docs.granola.ai/help-center/consent-security-privacy/security-privacy-data-faqs", "note": "Model-improvement defaults, individual opt-out, and Enterprise organization-wide enforcement." } ] }, "productB": { "id": "otter-ai", "name": "Otter.ai", "summary": "Business administration; advanced security on Enterprise", "detail": "Business adds centralized features and bulk export. Enterprise adds SSO, SCIM, API access, video replay, granular retention, no-training by default, and HIPAA options. Several advanced controls—including retention and automatic Drive export—require account-manager setup.", "level": "available", "sources": [ { "label": "Otter pricing", "url": "https://otter.ai/pricing", "note": "Current free, Pro, Business, and Enterprise allowances and feature gates." }, { "label": "Otter workspace auto-share controls", "url": "https://help.otter.ai/hc/en-us/articles/32589333117591-Manage-Workspace-auto-share-settings", "note": "Enterprise eligibility, selectable defaults, user overrides, and the privacy-lock exception." }, { "label": "Otter privacy and model training", "url": "https://otter.ai/privacy-security", "note": "Proprietary-model training on de-identified recordings and transcripts, plus third-party provider no-training and zero-storage commitments." }, { "label": "Otter Enterprise controls", "url": "https://help.otter.ai/hc/en-us/articles/13352505516695-Enterprise-Admin-Controls-Overview", "note": "Enterprise no-training default, 2FA, export controls, audio removal, and advanced governance." }, { "label": "Otter retention policy", "url": "https://help.otter.ai/hc/en-us/articles/19500988656279-Set-a-custom-Data-Retention-policy", "note": "Account-manager configured retention for full conversations, recordings, or transcripts." }, { "label": "Otter conversation export", "url": "https://help.otter.ai/hc/en-us/articles/360047733634-Export-conversations", "note": "Individual and Business bulk exports across text, subtitle, and audio formats." } ] } }, { "key": "languages", "label": "Languages", "lead": "Granola has broader documented support for languages.", "analysis": "Granola: Granola supports multiple languages, but it does not publish the same 100+ headline count as several rivals. Test switching, accents, and domain vocabulary on real calls. Otter: Otter transcribes English, Spanish, French, German, Japanese, and spoken Mandarin with Simplified Chinese output. German and Chinese are beta. It normally handles one language per conversation; French can auto-switch with English, and other mixed-language pairs are not supported.", "productA": { "id": "granola", "name": "Granola", "summary": "Multilingual transcription", "detail": "Granola supports multiple languages, but it does not publish the same 100+ headline count as several rivals. Test switching, accents, and domain vocabulary on real calls.", "level": "available", "sources": [ { "label": "Granola transcription", "url": "https://docs.granola.ai/help-center/taking-notes/transcription", "note": "Desktop “Me/Them” behavior, iPhone diarization, transcript copying, segment deletion, and lack of prerecorded-file support." } ] }, "productB": { "id": "otter-ai", "name": "Otter.ai", "summary": "Six transcription languages, two still in beta", "detail": "Otter transcribes English, Spanish, French, German, Japanese, and spoken Mandarin with Simplified Chinese output. German and Chinese are beta. It normally handles one language per conversation; French can auto-switch with English, and other mixed-language pairs are not supported.", "level": "limited", "sources": [ { "label": "Otter supported languages", "url": "https://help.otter.ai/hc/en-us/articles/26660468516631-Transcribe-conversations-in-English-Spanish-French-German-Japanese-or-Chinese-Simplified", "note": "Six-language scope, beta languages, one-language behavior, French/English switching, and reprocessing limits." } ] } } ], "directComparison": null, "thirdOption": { "product": { "id": "circleback", "name": "Circleback", "shortName": "Circleback", "logoPath": "/logos/circleback_square.png", "website": "https://circleback.ai", "tagline": "Every meeting becomes useful company memory.", "positioning": "Circleback turns online meetings, in-person conversations, and imported calls into one shared company memory. Record with a bot, with the botless desktop app, from an iPhone or Android phone, or on Apple Watch. Every route produces the same speaker-labeled record, detailed notes designed to stand alone, and automatically assigned action items. Sharing rules and automations carry the useful parts into the teams and tools that need them. Circleback is built for people and AI agents: the complete meeting record available to a person is also available programmatically through its API, MCP, and CLI.", "bestFor": "Companies that want one shared meeting system across sales, product, engineering, recruiting, customer success, and leadership—with automatic sharing, function-specific workflows, and complete data for people, agents, and their own software.", "lessIdealFor": "A team that only wants a cheap transcript now and then, or a sales organization buying mainly for forecasting and rep coaching.", "decisionSummary": { "fit": "Every meeting becomes shared, useful company memory", "chooseFor": [ "Detailed notes; always speaker-labeled", "People and AI agents; leading security" ], "watchFor": [ "Paid plans are per user", "Not a forecasting suite" ] }, "pricing": { "headline": "Free; Pro from $15/user/month annually; Business from $25/user/month annually; Enterprise $35/user/month, billed annually", "detail": "Free includes unlimited meetings and members with 30 days of meeting and recording history, limited automations, and API, MCP, and CLI access. Pro adds automations with all integrations, including Notion, HubSpot, Salesforce, Attio, webhooks, and many more apps, plus custom AI insights. Paid prices are per user/month: Pro is $15 with annual billing or $18 month-to-month; Business is $25 or $29; Enterprise is $35 with annual billing only. See https://circleback.ai/pricing for current plan packaging.", "freePlan": "Free includes unlimited meetings and members, with 30 days of meeting and recording history, limited automations, and API, MCP, and CLI access." }, "strengths": [ "Online, in-person, phone, desktop, mobile, Watch, bot, and botless capture all produce a speaker-labeled transcript; every route can keep its recording or discard it after notes are made.", "The notes are detailed enough to stand alone, while automatically assigned action items stay trackable across the workspace and can become issues in Linear or another work tracker.", "Conditional automatic sharing, company context, free viewers, enforced defaults, and actions in connected apps make each meeting useful beyond the person who recorded it.", "Circleback is built for people and AI agents. The complete meeting record available to a person—including the recording, full speaker-labeled transcript, notes, action items, attendees, people, and companies—is also available programmatically through the public API, MCP, and CLI.", "Industry-leading security practices include encryption at rest and in transit, SOC 2 Type II, EU-U.S. Data Privacy Framework certification, GDPR support, and HIPAA compliance. Customer data is never used to train models, and an external infrastructure pentest report is available through the security portal." ], "tradeoffs": [ "The Free plan has shorter history and limited automations. Pro adds automations with all integrations, including Notion, HubSpot, Salesforce, Attio, webhooks, and many more apps, plus custom AI insights. A solo user who only wants occasional transcripts may find a more generous free recorder elsewhere.", "It is not a sales forecasting suite. Gong goes further on deal inspection, rep coaching, and forecasting.", "It is not a live meeting coach. Read AI goes further on real-time engagement and sentiment signals, while Krisp specializes in cleaning up audio before it reaches the transcript.", "Circleback’s primary processing operations are in the United States. A company with a hard regional-hosting or on-premises requirement should confirm fit during security review." ], "chooseIf": [ "You want the same speaker-labeled record from an online call, a room, a phone recording, or your Watch.", "You want notes designed to stand alone and follow-through that does not disappear inside each meeting: assigned action items, one workspace-wide list, and a path into your issue tracker.", "You want Circleback to look things up and do the next step in the apps where your team works.", "You want coworkers, ChatGPT, Claude, other agents, and your own tools to use the same company context." ], "features": { "capture": { "summary": "Any meeting, with the same speaker-labeled result", "detail": "Use the meeting bot for scheduled Zoom, Google Meet, Teams, and Webex calls; record locally from macOS or Windows with no bot; use iPhone, Android, or Apple Watch in person; or import a phone call or existing file. Whichever path you take, Circleback processes it into a speaker-labeled transcript, notes, and action items in the same workspace.", "level": "strong" }, "platforms": { "summary": "Web, macOS, Windows, iOS, Android, and Apple Watch", "detail": "Desktop apps handle bot-free system audio and video. The iOS and Android apps record in-person conversations and include Assistant. Apple Watch can record from your wrist without the iPhone nearby, then sends the meeting through the same transcription and notes pipeline.", "level": "strong" }, "inPerson": { "summary": "Phone, desktop, or Watch—with speaker labels", "detail": "Record an in-person meeting from iOS, Android, macOS, Windows, or Apple Watch. Circleback separates and labels the speakers instead of returning one undifferentiated wall of text. Imported phone recordings get the same treatment.", "level": "strong" }, "recordings": { "summary": "A recording when you want one; notes-only when you do not", "detail": "Every capture route can keep the source recording with the meeting. Play it beside the transcript, download it, link to a moment, or make a clip. If you only want notes and the speaker-labeled transcript, turn recording storage off.", "level": "strong" }, "notesAndSearch": { "summary": "Detailed standalone notes, assigned action items, and cited search", "detail": "Our editorial judgment is that Circleback’s notes are more detailed and need less transcript archaeology than the short recaps common in meeting tools. It automatically creates action items, assigns each one to an owner when the conversation makes the owner clear, and gathers work from every meeting in a workspace-wide view where it can be filtered and marked done. Custom insights extract the fields a team cares about, while Assistant searches meetings and connected email with citations.", "level": "strong" }, "companyMemory": { "summary": "A shared company memory, not isolated meeting pages", "detail": "Person and company pages combine rolling summaries, relationship timelines, emails, meetings, attendees, and upcoming events. Search and Assistant work across that context, so a conversation stays useful to the next person and the next team.", "level": "strong" }, "sharing": { "summary": "Conditional automatic sharing with workspace safeguards", "detail": "Automations can share matching meetings with specific people, teams, or the whole workspace based on titles, participants, invitee emails or domains, tags, and combined conditions. Admins can set or enforce default sharing access while members retain explicit controls for private or sensitive conversations.", "level": "strong" }, "automations": { "summary": "One automation layer for every function", "detail": "Run actions when meetings match conditions, extract the fields each team cares about, share notes, and route the result into the system where work happens. Sales can update the CRM; product and research can collect themes; engineering can open assigned issues in Linear or another tracker; recruiting and customer teams can route structured follow-up. Automations also post to Slack, call webhooks, and re-run against older meetings.", "level": "strong" }, "integrations": { "summary": "Search other apps, then do the work there", "detail": "Circleback Assistant can look up context and take actions in tools such as Linear, Notion, Asana, HubSpot, PostHog, Attio, Ashby, and Intercom. Automations can create Linear issues from assigned meeting action items, write action items to monday.com, and send outcomes to Slack, Salesforce, Zoho, and more. Zapier, Make, webhooks, and custom MCP servers cover the long tail.", "level": "strong" }, "agentsAndApi": { "summary": "The same complete meeting data for people and AI agents", "detail": "Circleback is built for people and AI agents. The complete meeting record a person can access—its full speaker-labeled transcript, recording, notes, action items, metadata, attendees, and related people and companies—is also available programmatically through the public API, MCP, and CLI. The API also supports action-item updates. MCP and CLI are read-only and add search and retrieval across meetings, transcripts, action items, calendars, email, people, companies, and tags. Use the stack from ChatGPT or Claude, build internal tools, or receive meeting payloads by webhook.", "level": "strong" }, "admin": { "summary": "Industry-leading security, privacy, and governance", "detail": "Customer data is encrypted at rest and in transit and never used to train models. Circleback is SOC 2 Type II, certified under the EU-U.S. Data Privacy Framework, supports GDPR obligations, and is HIPAA-compliant with BAAs available. The security portal includes compliance materials and an external infrastructure pentest report. Available controls include single sign-on (SAML or OIDC) and SCIM provisioning, configurable data retention and recording storage, enforced workspace and sharing settings, teams and roles, domain and API key access controls, centralized billing, usage reporting, and free viewer seats.", "level": "strong" }, "languages": { "summary": "100+ transcription languages", "detail": "Users can choose from more than 100 meeting languages and separately control the output language used for generated notes.", "level": "strong" } }, "sources": [ { "label": "Circleback product guide", "url": "https://circleback.ai/llms.txt", "note": "Capture modes, apps, search, automations, integrations, recordings, MCP, CLI, webhooks, and security resources." }, { "label": "Circleback pricing", "url": "https://circleback.ai/pricing", "note": "Current plan prices, included features, Business controls, Enterprise options, and free viewer seats." }, { "label": "Circleback recording guide", "url": "https://support.circleback.ai/en/articles/11090138-getting-started-with-recording", "note": "Desktop, mobile, bot, and import capture paths for online and in-person conversations." }, { "label": "Circleback optional recording storage", "url": "https://support.circleback.ai/en/articles/10581965-configure-whether-meeting-recordings-are-saved", "note": "Keep notes, action items, transcript, and insights while disabling stored audio and video." }, { "label": "Circleback mobile and Apple Watch apps", "url": "https://circleback.ai/mobile", "note": "iOS, Android, and Apple Watch capture for in-person meetings and conversations." }, { "label": "Circleback public API", "url": "https://circleback.ai/docs/api", "note": "Programmatic access to the complete meeting record available in Circleback, including notes, action items, transcripts, recordings, people, and companies." }, { "label": "Circleback MCP documentation", "url": "https://support.circleback.ai/en/articles/13249081-circleback-mcp", "note": "Read-only access from ChatGPT, Claude, Cursor, Codex, and other MCP clients to meetings, transcripts, action items, people, companies, calendar, email, and tags." }, { "label": "Circleback CLI documentation", "url": "https://support.circleback.ai/en/articles/14677613-circleback-cli", "note": "Command-line and JSON access to meetings, speaker-labeled transcripts, action items, calendars, email, people, companies, and cross-meeting action-item search." }, { "label": "Circleback Assistant connectors", "url": "https://support.circleback.ai/en/articles/13615023-ask-circleback-assistant", "note": "Search and take action in connected work apps from Circleback Assistant." }, { "label": "Circleback automatic sharing", "url": "https://support.circleback.ai/en/articles/10460582-automatically-share-meetings-with-your-workspace", "note": "Conditional sharing by meeting title, participants, invitee emails or domains, and tags to people, teams, or the workspace." }, { "label": "Circleback enforced workspace settings", "url": "https://support.circleback.ai/en/articles/11095989-default-and-enforced-workspace-settings", "note": "Admin-controlled defaults for sharing access, recording storage, joining preferences, and other meeting settings." }, { "label": "Circleback security and data processing", "url": "https://circleback.ai/dpa", "note": "Retention responsibilities, subprocessors, and United States primary processing operations." }, { "label": "Circleback security overview", "url": "https://support.circleback.ai/en/articles/10460553-security", "note": "Encryption at rest and in transit, SOC 2 Type II, no-training commitment, GDPR support, HIPAA compliance and BAA availability, EU-U.S. Data Privacy Framework certification, and an external infrastructure pentest." }, { "label": "Circleback security portal", "url": "https://security.circleback.ai/", "note": "Compliance materials, security controls, subprocessors, and an external infrastructure pentest report." }, { "label": "Circleback action items in Linear", "url": "https://support.circleback.ai/en/articles/13622158-integrate-with-linear", "note": "Automatically create Linear issues from meeting action items and preserve the matched assignee." } ] }, "label": "A third option to consider" }, "faqs": [ { "question": "Which is better: Granola or Otter.ai?", "answer": "Granola turns a few human notes into a polished document and deletes the audio. Otter prioritizes live transcription, phone capture, playback, and a searchable transcript history." }, { "question": "Which is less expensive, Granola or Otter.ai?", "answer": "Granola: Free; Business $14/user/month; Enterprise from $35/user/month, billed monthly. Otter.ai: Free; Pro from $8.33/user/month annually. Compare the paid seats, included usage, recording access, and admin features you actually need." }, { "question": "Can Granola and Otter.ai record without a bot?", "answer": "Granola: Manual bot-free desktop, phone, and Apple Watch capture. Otter.ai: Meeting agent or automatic bot-free desktop capture, plus mobile. The useful check is whether your required capture mode keeps video, a recording, and speaker names." }, { "question": "Which is better for a whole company?", "answer": "First ask who gets each note automatically; otherwise useful context stays with the recorder. Then compare permissions, retention, and enforced defaults. Granola: Private by default; sharing starts with a note or folder. Otter: User auto-share and Enterprise workspace defaults." }, { "question": "Can I access and move the full meeting data?", "answer": "Granola: MCP and API on Business+; material export and scope limits. Otter: MCP broadly; API and webhooks on Enterprise. Check the selected plan, authentication model, transcript scope, export format, and retention window for the workflow you need." }, { "question": "How was this comparison researched?", "answer": "We use first-party pricing pages, product pages, help docs, and release notes for both products. The sources are linked below." } ], "variableMeasured": [ "Capture options", "Desktop and mobile", "In-person capture and speaker labels", "Recordings, playback, and clips", "Notes, action items, and search", "People, companies, and context", "Automatic sharing and workspace defaults", "Automations", "Integrations", "API, MCP, CLI, and data portability", "Security, privacy, and admin", "Languages" ], "sources": [ { "productId": "granola", "productName": "Granola", "label": "Granola pricing", "url": "https://www.granola.ai/pricing", "note": "Basic, Business, and Enterprise prices and feature gates." }, { "productId": "granola", "productName": "Granola", "label": "Granola subscriptions and billing", "url": "https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing", "note": "30-day free history, workspace privacy, plan uniformity, and removal behavior." }, { "productId": "granola", "productName": "Granola", "label": "Granola integrations", "url": "https://docs.granola.ai/help-center/sharing/integrations/integrations-with-granola", "note": "Notion, Slack, CRM, Zapier, MCP, and API integrations." }, { "productId": "granola", "productName": "Granola", "label": "Granola Zapier", "url": "https://docs.granola.ai/help-center/sharing/integrations/zapier", "note": "Paid-plan manual and folder triggers, note payload, workspace sharing, and task handoff across Zapier destinations." }, { "productId": "granola", "productName": "Granola", "label": "Granola action-item extraction", "url": "https://www.granola.ai/blog/meeting-action-items-ai-extraction", "note": "Automatic extraction of source-linked commitments, owners, and due dates from the transcript and human notes." }, { "productId": "granola", "productName": "Granola", "label": "Granola workspaces", "url": "https://docs.granola.ai/help-center/workspaces", "note": "Private-by-default notes and team-space collaboration behavior." }, { "productId": "granola", "productName": "Granola", "label": "Granola sharing controls", "url": "https://docs.granola.ai/help-center/consent-security-privacy/sharing-controls", "note": "Personal link defaults and Enterprise-enforced workspace link restrictions." }, { "productId": "granola", "productName": "Granola", "label": "Granola note sharing", "url": "https://docs.granola.ai/help-center/sharing/sharing-notes", "note": "No attendee auto-sharing, note and integration sharing, and limited transcript visibility on public note links." }, { "productId": "granola", "productName": "Granola", "label": "Granola spaces and folders", "url": "https://docs.granola.ai/help-center/sharing/folders/spaces-and-folders", "note": "Shared folders, recurring-meeting auto-add, and automatic posting to connected tools." }, { "productId": "granola", "productName": "Granola", "label": "Granola feature requests", "url": "https://docs.granola.ai/help-center/feature-requests", "note": "Current product-request status, including automatic meeting start." }, { "productId": "granola", "productName": "Granola", "label": "Granola iOS", "url": "https://docs.granola.ai/help-center/ios/getting-started", "note": "In-person/outbound calls and mobile limitations." }, { "productId": "granola", "productName": "Granola", "label": "Granola Android launch", "url": "https://www.granola.ai/blog/introducing-granola-for-android", "note": "Android in-person capture and cross-device note access." }, { "productId": "granola", "productName": "Granola", "label": "Granola Apple Watch launch", "url": "https://www.granola.ai/blog/granola-for-apple-watch", "note": "One-tap in-person capture, reminders, syncing, availability, and watchOS requirement." }, { "productId": "granola", "productName": "Granola", "label": "Granola transcription", "url": "https://docs.granola.ai/help-center/taking-notes/transcription", "note": "Desktop “Me/Them” behavior, iPhone diarization, transcript copying, segment deletion, and lack of prerecorded-file support." }, { "productId": "granola", "productName": "Granola", "label": "Granola data export", "url": "https://docs.granola.ai/help-center/sharing/exporting-notes", "note": "Individual and bulk exports, CSV transcript omission, and the absence of workspace-wide admin export." }, { "productId": "granola", "productName": "Granola", "label": "Granola MCP", "url": "https://docs.granola.ai/help-center/sharing/integrations/mcp", "note": "OAuth access, plan gates, transcript tool, 30-day Basic history, and Team-space folder limitation." }, { "productId": "granola", "productName": "Granola", "label": "Granola API", "url": "https://docs.granola.ai/introduction", "note": "Personal beta keys, Enterprise keys, permitted-note scope, transcripts, and meeting data." }, { "productId": "granola", "productName": "Granola", "label": "Granola security and data FAQ", "url": "https://docs.granola.ai/help-center/consent-security-privacy/security-privacy-data-faqs", "note": "Model-improvement defaults, individual opt-out, and Enterprise organization-wide enforcement." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter pricing", "url": "https://otter.ai/pricing", "note": "Current free, Pro, Business, and Enterprise allowances and feature gates." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter Basic-plan limits", "url": "https://help.otter.ai/hc/en-us/articles/360047538094-Conversation-import-and-app-limits-on-the-Basic-free-plan", "note": "Monthly minutes, per-conversation duration, lifetime imports, and 25-conversation history." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter desktop automatic recording", "url": "https://otter.ai/blog/never-miss-the-conversation-introducing-automatic-recording-in-otter-desktop", "note": "August 2026 automatic detection, reminders, and bot-free recording behavior for Zoom, Teams, Meet, and other browser calls." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter automatic sharing", "url": "https://help.otter.ai/hc/en-us/articles/20424842990999-Manage-auto-share-settings", "note": "Workspace defaults for automatic audience, collaborator permissions, and meeting-level overrides." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter supported languages", "url": "https://help.otter.ai/hc/en-us/articles/26660468516631-Transcribe-conversations-in-English-Spanish-French-German-Japanese-or-Chinese-Simplified", "note": "Six-language scope, beta languages, one-language behavior, French/English switching, and reprocessing limits." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter speaker identification", "url": "https://help.otter.ai/hc/en-us/articles/21665587209367-Speaker-Identification-Overview", "note": "Post-processing diarization, learned speaker names, generic labels for new voices, and live Zoom behavior." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter action items", "url": "https://help.otter.ai/hc/en-us/articles/25983095114519-Action-Items-Overview", "note": "Cross-meeting personal action-item view, transcript links, editing, reassignment, completion, and the lack of a workspace-wide all-assignees view." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter automatic action-item assignment", "url": "https://help.otter.ai/hc/en-us/articles/5093228433687-Conversation-Page-Overview", "note": "Automatic detection and assignment of meeting action items to relevant workspace members." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter AI Chat connectors", "url": "https://help.otter.ai/hc/en-us/articles/19682180167575-Otter-AI-Chat-Overview", "note": "Advanced-mode Gmail, Google Drive, Jira, Notion, and Salesforce connector capabilities plus plan and mobile-version caveats." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter Jira integration", "url": "https://help.otter.ai/hc/en-us/articles/40485786582551-Connect-Jira-to-Otter-ai", "note": "Automatic Jira issue creation from meeting actions with assignees, due dates, projects, source links, and AI Chat access." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter Slack integration", "url": "https://help.otter.ai/hc/en-us/articles/13627121851799-Connect-Slack-to-Otter-ai", "note": "Summary posting, recurring-meeting delivery, rich previews, access handling, and action-item notifications." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter SharePoint export", "url": "https://help.otter.ai/hc/en-us/articles/38533740881175-Connect-Microsoft-SharePoint-to-Otter-ai", "note": "Enterprise automatic transcript, summary, and metadata export plus administrator and account-manager setup." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter workspace auto-share controls", "url": "https://help.otter.ai/hc/en-us/articles/32589333117591-Manage-Workspace-auto-share-settings", "note": "Enterprise eligibility, selectable defaults, user overrides, and the privacy-lock exception." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter MCP server", "url": "https://help.otter.ai/hc/en-us/articles/35287607569687-Otter-MCP-Server", "note": "Authenticated meeting scope, shared meetings, supported clients, and lack of a public MCP API key." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter public API", "url": "https://help.otter.ai/hc/en-us/articles/4412365535895-Does-Otter-offer-an-open-API", "note": "Enterprise-only public API availability and account-manager enablement." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter privacy and model training", "url": "https://otter.ai/privacy-security", "note": "Proprietary-model training on de-identified recordings and transcripts, plus third-party provider no-training and zero-storage commitments." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter Enterprise controls", "url": "https://help.otter.ai/hc/en-us/articles/13352505516695-Enterprise-Admin-Controls-Overview", "note": "Enterprise no-training default, 2FA, export controls, audio removal, and advanced governance." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter retention policy", "url": "https://help.otter.ai/hc/en-us/articles/19500988656279-Set-a-custom-Data-Retention-policy", "note": "Account-manager configured retention for full conversations, recordings, or transcripts." }, { "productId": "otter-ai", "productName": "Otter.ai", "label": "Otter conversation export", "url": "https://help.otter.ai/hc/en-us/articles/360047733634-Export-conversations", "note": "Individual and Business bulk exports across text, subtitle, and audio formats." } ], "methodology": { "approach": "First-party pricing, product documentation, help-center articles, and release notes. Capability levels describe documented breadth, not overall product quality. Competitor strengths and material plan or capture-mode limits are both included. No pay-to-play rankings.", "ratingLabels": { "strong": "Broad support", "available": "Available with limits", "limited": "Narrow or indirect", "not-available": "Not documented" }, "ratingScale": { "strong": "Broad native support across the product or relevant paid plans.", "available": "Documented support with meaningful scope, mode, or plan limits.", "limited": "Narrow, indirect, beta, or substantially plan-gated support.", "not-available": "No current first-party documentation for a native option." }, "claimLevelEvidence": "Each feature dimension includes the exact first-party sources used for both products.", "limitations": "Prices and features change. Check the linked sources and test both products on real calls." } }