{ "@context": "https://schema.org", "@type": "Dataset", "@id": "https://circleback.ai/compare/read-ai-vs-plaud#dataset", "schemaVersion": 4, "type": "SoftwareApplicationComparison", "slug": "read-ai-vs-plaud", "url": "https://circleback.ai/compare/read-ai-vs-plaud", "canonicalUrl": "https://circleback.ai/compare/read-ai-vs-plaud", "title": "Read AI vs Plaud: pricing, features, and which is better", "description": "Compare Read AI vs Plaud: pricing, recording options, notes, action items, and integrations, with plan limits and first-party sources.", "inLanguage": "en-US", "isAccessibleForFree": true, "representations": { "html": "https://circleback.ai/compare/read-ai-vs-plaud", "markdown": "https://circleback.ai/compare/read-ai-vs-plaud.md", "json": "https://circleback.ai/compare/read-ai-vs-plaud.json", "describedBy": "https://circleback.ai/compare/llms.txt" }, "editorialPerspective": "Neutral competitor comparison; Circleback is presented only as a labeled third option.", "verdict": "Read AI fits teams buying live engagement metrics and cross-source search. Plaud fits dedicated portable capture and reusable Skills and Routines, with desktop recording and shared Team context.", "products": [ { "id": "read-ai", "name": "Read AI", "shortName": "Read AI", "logoPath": "/marketing/comparisons/logos/read-ai.png", "website": "https://www.read.ai", "tagline": "Meeting summaries plus live engagement analytics and search across workplace content.", "positioning": "Read AI goes beyond notes with live engagement, sentiment, speaker metrics, Search Copilot, and access across meetings and other work sources. Its pricing looks approachable until recording playback and governance requirements push a team into Enterprise tiers.", "bestFor": "Teams that value live engagement/sentiment signals, speaker analytics, coaching, and a search assistant spanning multiple workplace content sources.", "lessIdealFor": "Teams that want recordings on ordinary plans, dislike behavioral scoring in meetings, need free viewer economics, or want simple transparent governance below Enterprise+.", "decisionSummary": { "fit": "Live engagement, sentiment, and speaker analytics", "chooseFor": [ "Manager coaching signals", "Cross-tool workplace search" ], "watchFor": [ "Playback requires Enterprise", "API/MCP beta; no static keys" ] }, "pricing": { "headline": "Free for 5 meetings/month; Pro from $15/user/month annually", "detail": "Prices are per user/month: Pro is $15 with annual billing or $19.75 month-to-month; Enterprise is $22.50 or $29.75 and adds playback; Enterprise+ is $29.75 or $39.75 and adds advanced retention, domain, SAML, and HIPAA-related options, with a five-license minimum.", "freePlan": "Yes: five meetings per month." }, "strengths": [ "Distinctive live engagement, sentiment, speaker, and meeting-quality analytics.", "Search Copilot reaches beyond meetings into connected email, messaging, and document sources.", "Automatic recaps and recurring-meeting pre-reads can carry action items and open questions into email, Slack, or Teams.", "Current macOS/Windows desktop plus iOS and Android in-person capture broaden the product beyond a meeting bot.", "Its open-beta REST API and MCP expose full speaker-labeled transcripts, summaries, actions, metrics, and recording download URLs for meetings the user can access." ], "tradeoffs": [ "Audio/video playback requires Enterprise or Enterprise+, while lower-tier source media is deleted after the documented grace period.", "Advanced retention, SAML, domain controls, and HIPAA support require Enterprise+ and its license minimum.", "Engagement and sentiment scoring can be useful for coaching but uncomfortable or noisy for some company cultures.", "Workspace licensing does not offer the same free-viewer model as some competitors.", "The API and MCP are open beta: OAuth tokens are short-lived, static keys/client credentials are not supported, and several app features and file upload are not exposed.", "Read says meeting data is not used for AI training without explicit opt-in, but its Customer Experience Improvement Program is enabled on an opt-out basis for product evaluation.", "Simply removing a person from a workspace does not revoke their account access or transfer their reports. Admins must deactivate the account and transfer workspace-owned reports as separate offboarding steps." ], "chooseIf": [ "Your managers or facilitators need live engagement and speaker analytics.", "You want AI search across meetings plus connected workplace sources.", "You are comfortable with Enterprise pricing for playback and Enterprise+ for stronger governance." ], "features": { "capture": { "summary": "Meeting bot, macOS/Windows desktop, and mobile", "detail": "The assistant can join scheduled calls, while desktop records device audio without relying solely on a bot. Disclosure and opt-out flows remain part of the participant experience.", "level": "strong" }, "platforms": { "summary": "Web, macOS, Windows, iOS, and Android", "detail": "Desktop captures device audio for online meetings. The iPhone and Android apps record in-person conversations and put their reports beside Zoom, Meet, and Teams meetings; neither mobile app can record another app or phone call using the same microphone.", "level": "strong" }, "inPerson": { "summary": "iOS and Android real-time transcript and summary", "detail": "Both mobile apps record room conversations with a live transcript and summary. They do not capture phone calls, FaceTime, or a virtual-meeting app on the same device. In shared-room audio, distinct voices may begin as Conference Room — Speaker 1, Speaker 2, and so on; owners and editors can rename or reassign them afterward.", "level": "strong" }, "recordings": { "summary": "Playback only on Enterprise and Enterprise+", "detail": "Pro and free users can receive notes and transcripts, but source media is not a durable playback library. Read documents a 30-day grace period before lower-tier media deletion.", "level": "limited" }, "notesAndSearch": { "summary": "Summaries, action items, Search Copilot, and coaching analytics", "detail": "Read analyzes meetings live and afterward: engagement, sentiment, speaker stats, action items, and search across connected content. Recommendations can resurface recent work assigned to the user, but Read does not document a full workspace-wide task board with assignee and completion management comparable to dedicated action trackers.", "level": "strong" }, "companyMemory": { "summary": "Cross-source Search Copilot", "detail": "Search can span meetings, email, messages, and documents, which is broader than a transcript library. This supports search across work, but not dedicated relationship timelines or upcoming-event pages.", "level": "strong" }, "sharing": { "summary": "Workspace-wide participant and team report access", "detail": "Workspace admins can set automatic report access for internal or external participants and give teams role-based access to matching reports, including retroactive access. Owners can send recaps and recurring-meeting pre-reads through email, Slack, or Teams. Participant rules use calendar invitees, including no-shows, and the owner’s settings govern each report, so teams should configure workspace controls deliberately.", "level": "strong" }, "automations": { "summary": "Recaps, pre-reads, scheduled updates, and agent actions", "detail": "Read can send post-meeting recaps, recurring-meeting pre-reads, and scheduled topic updates, while Ask Read actions can draft and send email, create calendar events, and update HubSpot after user approval. It is more opinionated around its own agents and intelligence outputs than a general meeting trigger/condition/action canvas.", "level": "available" }, "integrations": { "summary": "Calendar, conferencing, email, messaging, documents, and premium connectors", "detail": "Search Copilot’s cross-source coverage is a strength, although connector eligibility varies by paid plan.", "level": "strong" }, "agentsAndApi": { "summary": "Open-beta REST API and MCP with full meeting reports", "detail": "Read’s API and remote MCP can return meeting metadata, participants, summaries, chapters, action items, topics, metrics, full speaker-labeled transcripts, and recording-download URLs. They are open beta, use browser OAuth with short-lived rotating tokens, lack service credentials and file upload, and only reach reports the user can access unless an admin enables global report access.", "level": "available" }, "admin": { "summary": "Core admin on Enterprise; advanced governance on Enterprise+", "detail": "Retention, domain controls, SAML, and HIPAA-related capabilities are concentrated in Enterprise+. That plan currently carries a five-license minimum.", "level": "strong" }, "languages": { "summary": "Read’s pricing page says 20+; its detail table says 16+", "detail": "Read’s current pricing page uses “20+ languages” in the Free plan card but “16+ languages” in the detailed comparison table. The coverage is useful but materially narrower on paper than competitors advertising 75 or 100+; verify the language you need rather than relying on the headline count.", "level": "available" } }, "sources": [ { "label": "Read AI pricing", "url": "https://www.read.ai/plans-pricing", "note": "Current meeting limits, prices, languages, playback gate, governance, and Enterprise+ minimum." }, { "label": "Read AI desktop app", "url": "https://support.read.ai/hc/en-us/articles/45911611006995-How-to-Use-Read-s-Desktop-App-for-Windows-and-Mac", "note": "Device-audio recording and participant disclosure behavior." }, { "label": "Read AI iPhone app", "url": "https://support.read.ai/hc/en-us/articles/34467337929107-Read-AI-App-for-iPhone", "note": "In-person real-time transcript and summary." }, { "label": "Read AI Android app", "url": "https://support.read.ai/hc/en-us/articles/51863250182291-Read-AI-App-for-Android", "note": "Android in-person capture, live transcript and summary, and report access." }, { "label": "Read AI mobile capture limits", "url": "https://support.read.ai/hc/en-us/articles/51863422605203-Can-I-use-Read-s-mobile-app-to-record-calls-from-my-phone", "note": "Phone-call and same-device virtual-meeting limitations across iOS and Android." }, { "label": "Read AI speaker editing", "url": "https://support.read.ai/hc/en-us/articles/36169538719379-Can-I-edit-text-and-speaker-names-in-my-meeting-report", "note": "Generic same-room labels plus transcript-wide speaker renaming and turn reassignment." }, { "label": "Read AI recording availability", "url": "https://support.read.ai/hc/en-us/articles/15107171454739-Why-can-t-I-see-recordings-in-my-report-when-I-received-a-recording-notification-in-my-meeting", "note": "Enterprise playback requirement and lower-plan source-media deletion." }, { "label": "Read AI workspace sharing settings", "url": "https://support.read.ai/hc/en-us/articles/7962819152659-What-are-all-of-the-settings-and-permissions-available-with-Workspaces", "note": "Participant auto-sharing, team report access, and workspace distribution controls." }, { "label": "Read AI report distribution", "url": "https://support.read.ai/hc/en-us/articles/23219401248019-How-do-I-control-meeting-report-sharing-and-distribution", "note": "Owner-level participant sharing, invitee behavior, email/Slack/Teams recaps, recurring-meeting pre-reads, and workspace controls." }, { "label": "Read AI actions", "url": "https://support.read.ai/hc/en-us/articles/48863788829971-Using-Ask-Read-actions", "note": "Agent actions for HubSpot updates, approved email sending, calendar creation, and scheduled reports." }, { "label": "Read AI API and MCP overview", "url": "https://support.read.ai/hc/en-us/articles/49379985941523-Read-AI-API-and-MCP-Overview", "note": "Open-beta scope, prerequisites, OAuth and rate-limit constraints, permissions, and current feature gaps." }, { "label": "Read AI MCP tools", "url": "https://support.read.ai/hc/en-us/articles/49381158409491-MCP-Server", "note": "Full transcript, summary, action, metric, recording-download, agent-dispatch, and sharing tools." }, { "label": "Read AI data handling", "url": "https://support.read.ai/hc/en-us/articles/52055801266579-What-Does-Read-AI-Do-With-My-Data-Read-AI", "note": "Storage, access, AI-training consent, and the opt-out Customer Experience Improvement Program." }, { "label": "Read AI workspace offboarding", "url": "https://support.read.ai/hc/en-us/articles/27433066427283-How-do-I-offboard-someone-from-my-Read-workspace", "note": "Account deactivation, report transfer, and the limits of simply removing a workspace member." } ] }, { "id": "plaud", "name": "Plaud", "shortName": "Plaud", "logoPath": "/marketing/comparisons/logos/plaud.png", "website": "https://www.plaud.ai", "tagline": "Dedicated recorders with desktop capture and AI workflows.", "positioning": "Plaud combines dedicated phone-mounted and wearable recorders with desktop capture and an AI workspace. Its Note family records calls and room audio, while NotePin models focus on in-person conversations. Plaud Intelligence adds templates, search, Agent actions, Skills, and Routines; transcription minutes and Agent credits are separate allowances.", "bestFor": "People who prefer a dedicated recorder or wearable, and teams that want Plaud’s capture hardware, templates, and Agent workflows in one ecosystem.", "lessIdealFor": "People who want in-person recording directly from their existing phone or Watch, or organizations that require SSO and flexible external meeting access.", "decisionSummary": { "fit": "Dedicated recorders, templates, and Agent workflows", "chooseFor": [ "Phone-mounted and wearable recorders", "Templates, Skills, and Routines" ], "watchFor": [ "Separate Agent credit allowance", "Hardware for portable capture" ] }, "pricing": { "headline": "Devices list at $159–$189; AI plans priced separately", "detail": "Standard device prices are $159 for Note or NotePin, $179 for NotePin S, and $189 for Note Pro; promotions may lower these prices. Pro costs $99.99/year or $17.99/month; Unlimited costs $239.99/year or $29.99/month. Team requires at least two seats and costs $25/user/month with annual billing or $35 with monthly billing. Launch offers reduce those rates to $20 for the first year or $28 through November 30, 2026, respectively. Agent credits are separate from transcription.", "freePlan": "Starter is free with a device and includes 300 transcription minutes/month. Pro includes 1,200/month; Unlimited and Team allow up to 24 hours/day. Unused monthly minutes do not roll over. Paid Team users can record on desktop without buying hardware." }, "strengths": [ "Choose a phone-mounted recorder for calls and meetings or a wearable for in-person conversations. The devices capture independently and provide physical recording controls.", "Desktop capture combines audio, highlights, typed notes, and screenshots. Use templates to format summaries and ask questions across recordings.", "Plaud offers MCP and CLI access to recordings and transcripts, plus Skills, Routines, connected Agent actions, and a managed Team workspace." ], "tradeoffs": [ "Portable hardware capture adds a device to buy and charge. NotePin models do not record phone calls; that requires Note or Note Pro. Team desktop capture does not require hardware.", "An unlimited transcription plan does not mean unlimited Agent use. Ask Plaud, connected actions, Skills, and Routines consume separate credits; the launch grant does not renew monthly.", "Team sharing is limited to workspace members, and SSO is not yet supported. Existing AutoFlows do not migrate automatically to Routines." ], "chooseIf": [ "You want a dedicated phone-mounted or wearable recorder with physical controls.", "You value summary templates, highlights, screenshots, and Agent-generated documents.", "You want Plaud hardware and desktop recordings in a managed workspace with MCP and CLI access." ], "features": { "capture": { "summary": "Dedicated recorders, bot-free desktop, and imports", "detail": "Press and hold a device’s recording control to start. Note and Note Pro capture calls and room audio; NotePin and NotePin S capture in-person conversations. Desktop records computer audio without a meeting bot and offers manual, prompted, or automatic recording. Team users can record on desktop without hardware; individual Starter activation requires a bound device.", "level": "strong" }, "platforms": { "summary": "Recorders, iOS, Android, web, macOS, and Windows", "detail": "Mobile apps manage devices and recordings; web and desktop provide access to the same account or workspace. Desktop records from a Mac or Windows computer. Without a Plaud device, Team capture is through desktop or audio imports. A native Apple Watch recorder is not documented; NotePin is separate wearable hardware.", "level": "available" }, "inPerson": { "summary": "Portable hardware with automatic speaker labels", "detail": "All four Note/NotePin models record in-person conversations and support speaker-labeled transcription. NotePin S has a tactile button and highlight control; the original NotePin uses a pressure-sensitive control and lacks device highlights. Both need charging and transfer recordings for processing. Neither NotePin model supports phone-call recording.", "level": "strong" }, "recordings": { "summary": "Saved audio, highlights, exports, and desktop screenshots", "detail": "Keep and play back audio, export recordings and text, and mark important moments. Desktop can attach screenshots and typed notes to enrich summaries. Screenshots are not a continuous meeting-video recording. MCP and CLI can retrieve audio download links, full speaker-labeled transcripts, and generated notes.", "level": "available" }, "notesAndSearch": { "summary": "Templates, action items, and questions across recordings", "detail": "Plaud generates speaker-labeled transcripts, default summaries, and action items. Template summaries offer different views of a conversation. Ask Plaud searches across transcribed files with references; Agent can create documents and take actions in connected apps. Default meeting outputs use transcription allowances, while Agent questions and new work use separate credits.", "level": "strong" }, "companyMemory": { "summary": "Recording knowledge base and connected Agent context", "detail": "Plaud Intelligence organizes recordings into a searchable knowledge base. Agent can use shared Team recordings and connected tools to answer questions and complete tasks. The cited documentation does not establish dedicated person/company pages with rolling summaries and email relationship timelines.", "level": "available" }, "sharing": { "summary": "Personal sharing, Team member access, and Routines", "detail": "Personal plans include sharing and exports. Team files are private until shared with workspace members, with member-restricted links rather than public external links. Routines can deliver notes through connected tools, but this does not grant access to the source recording or establish workspace-wide sharing defaults.", "level": "available" }, "automations": { "summary": "Conditional Routines, Skills, and connected actions", "detail": "Plaud Intelligence replaces AutoFlow with Routines, which can run on schedules or conditions such as a completed recording. Skills define reusable tasks and can be shared on Team. Existing AutoFlows do not carry over automatically. Running Skills and Routines consumes Plaud Credits, separate from transcription minutes.", "level": "strong" }, "integrations": { "summary": "Agent connectors, Zapier, and developer tools", "detail": "Agent lists Slack, Gmail, Google Docs, Google Calendar, Outlook, Notion, Linear, and Zapier connectors. More Microsoft 365 integrations and a Salesforce note-sync connector are described as upcoming. Connected Agent actions use credits. MCP and CLI provide another route for assistants and custom workflows.", "level": "strong" }, "agentsAndApi": { "summary": "MCP and CLI retrieval; separate Embedded SDK/API", "detail": "Plaud MCP and CLI retrieve recording metadata, speaker-labeled transcripts, summaries, and audio links. CLI search matches recording names across up to 500 recent files, rather than semantic transcript search. The Embedded device SDK and transcription API are separate offerings; the cited docs do not establish a full REST API for the consumer workspace.", "level": "available" }, "admin": { "summary": "Security certifications and Team administration", "detail": "Plaud lists SOC 2 Type II, ISO 27001/27701, GDPR, and HIPAA support. Team adds billing, seat and device management, secure offboarding, and workspace-level data residency. Content remains private until shared. The Team FAQ says SSO is not yet supported; a workspace has a two-seat minimum.", "level": "available" }, "languages": { "summary": "112 transcription languages", "detail": "Plaud documents transcription in 112 languages with speaker labeling and custom vocabulary. Validate performance on the languages, accents, and specialized terminology you use; the supported-language count is not an independent accuracy comparison.", "level": "strong" } }, "sources": [ { "label": "Plaud devices", "url": "https://www.plaud.ai/pages/plaud-device-comparison", "note": "Model-specific controls, phone-call/in-person capture, charging, storage, and list prices." }, { "label": "Plaud recording controls", "url": "https://support.plaud.ai/hc/en-us/articles/55643286546329-How-to-Record", "note": "Press-and-hold recording and model-specific highlight controls." }, { "label": "Plaud plans", "url": "https://www.plaud.ai/pages/plaud-ai-plan-pricing", "note": "Individual and Team prices, transcription allowances, launch offers, and included features." }, { "label": "Plaud desktop", "url": "https://www.plaud.ai/pages/plaud-desktop", "note": "Bot-free capture, meeting detection, recording modes, screenshots, highlights, and typed notes." }, { "label": "Plaud desktop requirements", "url": "https://support.plaud.ai/hc/en-us/articles/53795026112409-Device-binding-required-notice-on-Plaud-Desktop", "note": "Individual Starter activation requires a device bound to the account." }, { "label": "Plaud Team requirements", "url": "https://support.plaud.ai/hc/en-us/articles/57466295856537-What-is-Plaud-Team", "note": "Two-seat minimum, roles, privacy, and Team desktop capture without hardware." }, { "label": "Plaud Team administration", "url": "https://www.plaud.ai/pages/plaud-team", "note": "Team management, data residency, and the FAQ stating SSO is not yet supported." }, { "label": "Plaud Team sharing", "url": "https://support.plaud.ai/hc/en-us/articles/57138357578649-Sharing-content-in-Plaud-Team", "note": "Private-by-default recordings and member-only file sharing and links." }, { "label": "Plaud cross-recording questions", "url": "https://support.plaud.ai/hc/en-us/articles/51041335681689-Ask-Across-All-Files-Ask-Plaud", "note": "Questions across transcribed recordings and source-file references." }, { "label": "Plaud Skills and Routines", "url": "https://www.plaud.ai/blogs/news/plaud-intelligence-skills-routines", "note": "Conditional automation, shared Skills, Agent credit costs, and AutoFlow migration limits." }, { "label": "Plaud Intelligence Team update", "url": "https://www.plaud.ai/blogs/news/get-ready-new-plaud-intelligence-for-team", "note": "Shared Agent context, launch connectors, forthcoming integrations, and account updates." }, { "label": "Plaud Agent credits", "url": "https://www.plaud.ai/pages/piplcrinto", "note": "Transcription versus Agent usage, nonrenewing launch grants, and paid credit top-ups." }, { "label": "Plaud MCP", "url": "https://docs.plaud.ai/plaud-mcp-cli/mcp", "note": "Recording, summary, transcript, and audio-link retrieval through authenticated MCP." }, { "label": "Plaud CLI", "url": "https://docs.plaud.ai/plaud-mcp-cli/cli", "note": "Command-line retrieval and name-based search limited to 500 recent recordings." }, { "label": "Plaud developer platform", "url": "https://docs.plaud.ai/overview", "note": "Distinguishes the Embedded device SDK/transcription API from access to Plaud account data." } ] } ], "dimensions": [ { "key": "capture", "label": "Capture options", "lead": "Both products document broad support for capture options, with different scope and plan limits.", "analysis": "Read AI: The assistant can join scheduled calls, while desktop records device audio without relying solely on a bot. Disclosure and opt-out flows remain part of the participant experience. Plaud: Press and hold a device’s recording control to start. Note and Note Pro capture calls and room audio; NotePin and NotePin S capture in-person conversations. Desktop records computer audio without a meeting bot and offers manual, prompted, or automatic recording. Team users can record on desktop without hardware; individual Starter activation requires a bound device.", "productA": { "id": "read-ai", "name": "Read AI", "summary": "Meeting bot, macOS/Windows desktop, and mobile", "detail": "The assistant can join scheduled calls, while desktop records device audio without relying solely on a bot. Disclosure and opt-out flows remain part of the participant experience.", "level": "strong", "sources": [ { "label": "Read AI desktop app", "url": "https://support.read.ai/hc/en-us/articles/45911611006995-How-to-Use-Read-s-Desktop-App-for-Windows-and-Mac", "note": "Device-audio recording and participant disclosure behavior." } ] }, "productB": { "id": "plaud", "name": "Plaud", "summary": "Dedicated recorders, bot-free desktop, and imports", "detail": "Press and hold a device’s recording control to start. Note and Note Pro capture calls and room audio; NotePin and NotePin S capture in-person conversations. Desktop records computer audio without a meeting bot and offers manual, prompted, or automatic recording. Team users can record on desktop without hardware; individual Starter activation requires a bound device.", "level": "strong", "sources": [ { "label": "Plaud devices", "url": "https://www.plaud.ai/pages/plaud-device-comparison", "note": "Model-specific controls, phone-call/in-person capture, charging, storage, and list prices." }, { "label": "Plaud recording controls", "url": "https://support.plaud.ai/hc/en-us/articles/55643286546329-How-to-Record", "note": "Press-and-hold recording and model-specific highlight controls." }, { "label": "Plaud desktop", "url": "https://www.plaud.ai/pages/plaud-desktop", "note": "Bot-free capture, meeting detection, recording modes, screenshots, highlights, and typed notes." }, { "label": "Plaud desktop requirements", "url": "https://support.plaud.ai/hc/en-us/articles/53795026112409-Device-binding-required-notice-on-Plaud-Desktop", "note": "Individual Starter activation requires a device bound to the account." }, { "label": "Plaud Team requirements", "url": "https://support.plaud.ai/hc/en-us/articles/57466295856537-What-is-Plaud-Team", "note": "Two-seat minimum, roles, privacy, and Team desktop capture without hardware." } ] } }, { "key": "platforms", "label": "Desktop and mobile", "lead": "Read AI has broader documented support for desktop and mobile.", "analysis": "Read AI: Desktop captures device audio for online meetings. The iPhone and Android apps record in-person conversations and put their reports beside Zoom, Meet, and Teams meetings; neither mobile app can record another app or phone call using the same microphone. Plaud: Mobile apps manage devices and recordings; web and desktop provide access to the same account or workspace. Desktop records from a Mac or Windows computer. Without a Plaud device, Team capture is through desktop or audio imports. A native Apple Watch recorder is not documented; NotePin is separate wearable hardware.", "productA": { "id": "read-ai", "name": "Read AI", "summary": "Web, macOS, Windows, iOS, and Android", "detail": "Desktop captures device audio for online meetings. The iPhone and Android apps record in-person conversations and put their reports beside Zoom, Meet, and Teams meetings; neither mobile app can record another app or phone call using the same microphone.", "level": "strong", "sources": [ { "label": "Read AI desktop app", "url": "https://support.read.ai/hc/en-us/articles/45911611006995-How-to-Use-Read-s-Desktop-App-for-Windows-and-Mac", "note": "Device-audio recording and participant disclosure behavior." }, { "label": "Read AI iPhone app", "url": "https://support.read.ai/hc/en-us/articles/34467337929107-Read-AI-App-for-iPhone", "note": "In-person real-time transcript and summary." }, { "label": "Read AI Android app", "url": "https://support.read.ai/hc/en-us/articles/51863250182291-Read-AI-App-for-Android", "note": "Android in-person capture, live transcript and summary, and report access." } ] }, "productB": { "id": "plaud", "name": "Plaud", "summary": "Recorders, iOS, Android, web, macOS, and Windows", "detail": "Mobile apps manage devices and recordings; web and desktop provide access to the same account or workspace. Desktop records from a Mac or Windows computer. Without a Plaud device, Team capture is through desktop or audio imports. A native Apple Watch recorder is not documented; NotePin is separate wearable hardware.", "level": "available", "sources": [ { "label": "Plaud desktop", "url": "https://www.plaud.ai/pages/plaud-desktop", "note": "Bot-free capture, meeting detection, recording modes, screenshots, highlights, and typed notes." }, { "label": "Plaud desktop requirements", "url": "https://support.plaud.ai/hc/en-us/articles/53795026112409-Device-binding-required-notice-on-Plaud-Desktop", "note": "Individual Starter activation requires a device bound to the account." }, { "label": "Plaud Team requirements", "url": "https://support.plaud.ai/hc/en-us/articles/57466295856537-What-is-Plaud-Team", "note": "Two-seat minimum, roles, privacy, and Team desktop capture without hardware." } ] } }, { "key": "inPerson", "label": "In-person capture and speaker labels", "lead": "Both products document broad support for in-person capture and speaker labels, with different scope and plan limits.", "analysis": "Read AI: Both mobile apps record room conversations with a live transcript and summary. They do not capture phone calls, FaceTime, or a virtual-meeting app on the same device. In shared-room audio, distinct voices may begin as Conference Room — Speaker 1, Speaker 2, and so on; owners and editors can rename or reassign them afterward. Plaud: All four Note/NotePin models record in-person conversations and support speaker-labeled transcription. NotePin S has a tactile button and highlight control; the original NotePin uses a pressure-sensitive control and lacks device highlights. Both need charging and transfer recordings for processing. Neither NotePin model supports phone-call recording.", "productA": { "id": "read-ai", "name": "Read AI", "summary": "iOS and Android real-time transcript and summary", "detail": "Both mobile apps record room conversations with a live transcript and summary. They do not capture phone calls, FaceTime, or a virtual-meeting app on the same device. In shared-room audio, distinct voices may begin as Conference Room — Speaker 1, Speaker 2, and so on; owners and editors can rename or reassign them afterward.", "level": "strong", "sources": [ { "label": "Read AI iPhone app", "url": "https://support.read.ai/hc/en-us/articles/34467337929107-Read-AI-App-for-iPhone", "note": "In-person real-time transcript and summary." }, { "label": "Read AI Android app", "url": "https://support.read.ai/hc/en-us/articles/51863250182291-Read-AI-App-for-Android", "note": "Android in-person capture, live transcript and summary, and report access." }, { "label": "Read AI mobile capture limits", "url": "https://support.read.ai/hc/en-us/articles/51863422605203-Can-I-use-Read-s-mobile-app-to-record-calls-from-my-phone", "note": "Phone-call and same-device virtual-meeting limitations across iOS and Android." }, { "label": "Read AI speaker editing", "url": "https://support.read.ai/hc/en-us/articles/36169538719379-Can-I-edit-text-and-speaker-names-in-my-meeting-report", "note": "Generic same-room labels plus transcript-wide speaker renaming and turn reassignment." } ] }, "productB": { "id": "plaud", "name": "Plaud", "summary": "Portable hardware with automatic speaker labels", "detail": "All four Note/NotePin models record in-person conversations and support speaker-labeled transcription. NotePin S has a tactile button and highlight control; the original NotePin uses a pressure-sensitive control and lacks device highlights. Both need charging and transfer recordings for processing. Neither NotePin model supports phone-call recording.", "level": "strong", "sources": [ { "label": "Plaud devices", "url": "https://www.plaud.ai/pages/plaud-device-comparison", "note": "Model-specific controls, phone-call/in-person capture, charging, storage, and list prices." }, { "label": "Plaud recording controls", "url": "https://support.plaud.ai/hc/en-us/articles/55643286546329-How-to-Record", "note": "Press-and-hold recording and model-specific highlight controls." }, { "label": "Plaud plans", "url": "https://www.plaud.ai/pages/plaud-ai-plan-pricing", "note": "Individual and Team prices, transcription allowances, launch offers, and included features." } ] } }, { "key": "recordings", "label": "Recordings, playback, and clips", "lead": "Plaud has broader documented support for recordings, playback, and clips.", "analysis": "Read AI: Pro and free users can receive notes and transcripts, but source media is not a durable playback library. Read documents a 30-day grace period before lower-tier media deletion. Plaud: Keep and play back audio, export recordings and text, and mark important moments. Desktop can attach screenshots and typed notes to enrich summaries. Screenshots are not a continuous meeting-video recording. MCP and CLI can retrieve audio download links, full speaker-labeled transcripts, and generated notes.", "productA": { "id": "read-ai", "name": "Read AI", "summary": "Playback only on Enterprise and Enterprise+", "detail": "Pro and free users can receive notes and transcripts, but source media is not a durable playback library. Read documents a 30-day grace period before lower-tier media deletion.", "level": "limited", "sources": [ { "label": "Read AI recording availability", "url": "https://support.read.ai/hc/en-us/articles/15107171454739-Why-can-t-I-see-recordings-in-my-report-when-I-received-a-recording-notification-in-my-meeting", "note": "Enterprise playback requirement and lower-plan source-media deletion." }, { "label": "Read AI pricing", "url": "https://www.read.ai/plans-pricing", "note": "Current meeting limits, prices, languages, playback gate, governance, and Enterprise+ minimum." } ] }, "productB": { "id": "plaud", "name": "Plaud", "summary": "Saved audio, highlights, exports, and desktop screenshots", "detail": "Keep and play back audio, export recordings and text, and mark important moments. Desktop can attach screenshots and typed notes to enrich summaries. Screenshots are not a continuous meeting-video recording. MCP and CLI can retrieve audio download links, full speaker-labeled transcripts, and generated notes.", "level": "available", "sources": [ { "label": "Plaud devices", "url": "https://www.plaud.ai/pages/plaud-device-comparison", "note": "Model-specific controls, phone-call/in-person capture, charging, storage, and list prices." }, { "label": "Plaud desktop", "url": "https://www.plaud.ai/pages/plaud-desktop", "note": "Bot-free capture, meeting detection, recording modes, screenshots, highlights, and typed notes." }, { "label": "Plaud plans", "url": "https://www.plaud.ai/pages/plaud-ai-plan-pricing", "note": "Individual and Team prices, transcription allowances, launch offers, and included features." }, { "label": "Plaud Agent credits", "url": "https://www.plaud.ai/pages/piplcrinto", "note": "Transcription versus Agent usage, nonrenewing launch grants, and paid credit top-ups." }, { "label": "Plaud MCP", "url": "https://docs.plaud.ai/plaud-mcp-cli/mcp", "note": "Recording, summary, transcript, and audio-link retrieval through authenticated MCP." }, { "label": "Plaud CLI", "url": "https://docs.plaud.ai/plaud-mcp-cli/cli", "note": "Command-line retrieval and name-based search limited to 500 recent recordings." } ] } }, { "key": "notesAndSearch", "label": "Notes, action items, and search", "lead": "Both products document broad support for notes, action items, and search, with different scope and plan limits.", "analysis": "Read AI: Read analyzes meetings live and afterward: engagement, sentiment, speaker stats, action items, and search across connected content. Recommendations can resurface recent work assigned to the user, but Read does not document a full workspace-wide task board with assignee and completion management comparable to dedicated action trackers. Plaud: Plaud generates speaker-labeled transcripts, default summaries, and action items. Template summaries offer different views of a conversation. Ask Plaud searches across transcribed files with references; Agent can create documents and take actions in connected apps. Default meeting outputs use transcription allowances, while Agent questions and new work use separate credits.", "productA": { "id": "read-ai", "name": "Read AI", "summary": "Summaries, action items, Search Copilot, and coaching analytics", "detail": "Read analyzes meetings live and afterward: engagement, sentiment, speaker stats, action items, and search across connected content. Recommendations can resurface recent work assigned to the user, but Read does not document a full workspace-wide task board with assignee and completion management comparable to dedicated action trackers.", "level": "strong", "sources": [ { "label": "Read AI pricing", "url": "https://www.read.ai/plans-pricing", "note": "Current meeting limits, prices, languages, playback gate, governance, and Enterprise+ minimum." }, { "label": "Read AI report distribution", "url": "https://support.read.ai/hc/en-us/articles/23219401248019-How-do-I-control-meeting-report-sharing-and-distribution", "note": "Owner-level participant sharing, invitee behavior, email/Slack/Teams recaps, recurring-meeting pre-reads, and workspace controls." } ] }, "productB": { "id": "plaud", "name": "Plaud", "summary": "Templates, action items, and questions across recordings", "detail": "Plaud generates speaker-labeled transcripts, default summaries, and action items. Template summaries offer different views of a conversation. Ask Plaud searches across transcribed files with references; Agent can create documents and take actions in connected apps. Default meeting outputs use transcription allowances, while Agent questions and new work use separate credits.", "level": "strong", "sources": [ { "label": "Plaud plans", "url": "https://www.plaud.ai/pages/plaud-ai-plan-pricing", "note": "Individual and Team prices, transcription allowances, launch offers, and included features." }, { "label": "Plaud cross-recording questions", "url": "https://support.plaud.ai/hc/en-us/articles/51041335681689-Ask-Across-All-Files-Ask-Plaud", "note": "Questions across transcribed recordings and source-file references." }, { "label": "Plaud Skills and Routines", "url": "https://www.plaud.ai/blogs/news/plaud-intelligence-skills-routines", "note": "Conditional automation, shared Skills, Agent credit costs, and AutoFlow migration limits." }, { "label": "Plaud Agent credits", "url": "https://www.plaud.ai/pages/piplcrinto", "note": "Transcription versus Agent usage, nonrenewing launch grants, and paid credit top-ups." } ] } }, { "key": "companyMemory", "label": "People, companies, and context", "lead": "Read AI has broader documented support for people, companies, and context.", "analysis": "Read AI: Search can span meetings, email, messages, and documents, which is broader than a transcript library. This supports search across work, but not dedicated relationship timelines or upcoming-event pages. Plaud: Plaud Intelligence organizes recordings into a searchable knowledge base. Agent can use shared Team recordings and connected tools to answer questions and complete tasks. The cited documentation does not establish dedicated person/company pages with rolling summaries and email relationship timelines.", "productA": { "id": "read-ai", "name": "Read AI", "summary": "Cross-source Search Copilot", "detail": "Search can span meetings, email, messages, and documents, which is broader than a transcript library. This supports search across work, but not dedicated relationship timelines or upcoming-event pages.", "level": "strong", "sources": [ { "label": "Read AI pricing", "url": "https://www.read.ai/plans-pricing", "note": "Current meeting limits, prices, languages, playback gate, governance, and Enterprise+ minimum." } ] }, "productB": { "id": "plaud", "name": "Plaud", "summary": "Recording knowledge base and connected Agent context", "detail": "Plaud Intelligence organizes recordings into a searchable knowledge base. Agent can use shared Team recordings and connected tools to answer questions and complete tasks. The cited documentation does not establish dedicated person/company pages with rolling summaries and email relationship timelines.", "level": "available", "sources": [ { "label": "Plaud cross-recording questions", "url": "https://support.plaud.ai/hc/en-us/articles/51041335681689-Ask-Across-All-Files-Ask-Plaud", "note": "Questions across transcribed recordings and source-file references." }, { "label": "Plaud Intelligence Team update", "url": "https://www.plaud.ai/blogs/news/get-ready-new-plaud-intelligence-for-team", "note": "Shared Agent context, launch connectors, forthcoming integrations, and account updates." }, { "label": "Plaud Skills and Routines", "url": "https://www.plaud.ai/blogs/news/plaud-intelligence-skills-routines", "note": "Conditional automation, shared Skills, Agent credit costs, and AutoFlow migration limits." } ] } }, { "key": "sharing", "label": "Automatic sharing and workspace defaults", "lead": "Read AI has broader documented support for automatic sharing and workspace defaults.", "analysis": "Read AI: Workspace admins can set automatic report access for internal or external participants and give teams role-based access to matching reports, including retroactive access. Owners can send recaps and recurring-meeting pre-reads through email, Slack, or Teams. Participant rules use calendar invitees, including no-shows, and the owner’s settings govern each report, so teams should configure workspace controls deliberately. Plaud: Personal plans include sharing and exports. Team files are private until shared with workspace members, with member-restricted links rather than public external links. Routines can deliver notes through connected tools, but this does not grant access to the source recording or establish workspace-wide sharing defaults.", "productA": { "id": "read-ai", "name": "Read AI", "summary": "Workspace-wide participant and team report access", "detail": "Workspace admins can set automatic report access for internal or external participants and give teams role-based access to matching reports, including retroactive access. Owners can send recaps and recurring-meeting pre-reads through email, Slack, or Teams. Participant rules use calendar invitees, including no-shows, and the owner’s settings govern each report, so teams should configure workspace controls deliberately.", "level": "strong", "sources": [ { "label": "Read AI workspace sharing settings", "url": "https://support.read.ai/hc/en-us/articles/7962819152659-What-are-all-of-the-settings-and-permissions-available-with-Workspaces", "note": "Participant auto-sharing, team report access, and workspace distribution controls." }, { "label": "Read AI report distribution", "url": "https://support.read.ai/hc/en-us/articles/23219401248019-How-do-I-control-meeting-report-sharing-and-distribution", "note": "Owner-level participant sharing, invitee behavior, email/Slack/Teams recaps, recurring-meeting pre-reads, and workspace controls." } ] }, "productB": { "id": "plaud", "name": "Plaud", "summary": "Personal sharing, Team member access, and Routines", "detail": "Personal plans include sharing and exports. Team files are private until shared with workspace members, with member-restricted links rather than public external links. Routines can deliver notes through connected tools, but this does not grant access to the source recording or establish workspace-wide sharing defaults.", "level": "available", "sources": [ { "label": "Plaud plans", "url": "https://www.plaud.ai/pages/plaud-ai-plan-pricing", "note": "Individual and Team prices, transcription allowances, launch offers, and included features." }, { "label": "Plaud Team sharing", "url": "https://support.plaud.ai/hc/en-us/articles/57138357578649-Sharing-content-in-Plaud-Team", "note": "Private-by-default recordings and member-only file sharing and links." }, { "label": "Plaud Intelligence Team update", "url": "https://www.plaud.ai/blogs/news/get-ready-new-plaud-intelligence-for-team", "note": "Shared Agent context, launch connectors, forthcoming integrations, and account updates." }, { "label": "Plaud Skills and Routines", "url": "https://www.plaud.ai/blogs/news/plaud-intelligence-skills-routines", "note": "Conditional automation, shared Skills, Agent credit costs, and AutoFlow migration limits." } ] } }, { "key": "automations", "label": "Automations", "lead": "Plaud has broader documented support for automations.", "analysis": "Read AI: Read can send post-meeting recaps, recurring-meeting pre-reads, and scheduled topic updates, while Ask Read actions can draft and send email, create calendar events, and update HubSpot after user approval. It is more opinionated around its own agents and intelligence outputs than a general meeting trigger/condition/action canvas. Plaud: Plaud Intelligence replaces AutoFlow with Routines, which can run on schedules or conditions such as a completed recording. Skills define reusable tasks and can be shared on Team. Existing AutoFlows do not carry over automatically. Running Skills and Routines consumes Plaud Credits, separate from transcription minutes.", "productA": { "id": "read-ai", "name": "Read AI", "summary": "Recaps, pre-reads, scheduled updates, and agent actions", "detail": "Read can send post-meeting recaps, recurring-meeting pre-reads, and scheduled topic updates, while Ask Read actions can draft and send email, create calendar events, and update HubSpot after user approval. It is more opinionated around its own agents and intelligence outputs than a general meeting trigger/condition/action canvas.", "level": "available", "sources": [ { "label": "Read AI report distribution", "url": "https://support.read.ai/hc/en-us/articles/23219401248019-How-do-I-control-meeting-report-sharing-and-distribution", "note": "Owner-level participant sharing, invitee behavior, email/Slack/Teams recaps, recurring-meeting pre-reads, and workspace controls." }, { "label": "Read AI actions", "url": "https://support.read.ai/hc/en-us/articles/48863788829971-Using-Ask-Read-actions", "note": "Agent actions for HubSpot updates, approved email sending, calendar creation, and scheduled reports." } ] }, "productB": { "id": "plaud", "name": "Plaud", "summary": "Conditional Routines, Skills, and connected actions", "detail": "Plaud Intelligence replaces AutoFlow with Routines, which can run on schedules or conditions such as a completed recording. Skills define reusable tasks and can be shared on Team. Existing AutoFlows do not carry over automatically. Running Skills and Routines consumes Plaud Credits, separate from transcription minutes.", "level": "strong", "sources": [ { "label": "Plaud Skills and Routines", "url": "https://www.plaud.ai/blogs/news/plaud-intelligence-skills-routines", "note": "Conditional automation, shared Skills, Agent credit costs, and AutoFlow migration limits." }, { "label": "Plaud Agent credits", "url": "https://www.plaud.ai/pages/piplcrinto", "note": "Transcription versus Agent usage, nonrenewing launch grants, and paid credit top-ups." } ] } }, { "key": "integrations", "label": "Integrations", "lead": "Both products document broad support for integrations, with different scope and plan limits.", "analysis": "Read AI: Search Copilot’s cross-source coverage is a strength, although connector eligibility varies by paid plan. Plaud: Agent lists Slack, Gmail, Google Docs, Google Calendar, Outlook, Notion, Linear, and Zapier connectors. More Microsoft 365 integrations and a Salesforce note-sync connector are described as upcoming. Connected Agent actions use credits. MCP and CLI provide another route for assistants and custom workflows.", "productA": { "id": "read-ai", "name": "Read AI", "summary": "Calendar, conferencing, email, messaging, documents, and premium connectors", "detail": "Search Copilot’s cross-source coverage is a strength, although connector eligibility varies by paid plan.", "level": "strong", "sources": [ { "label": "Read AI pricing", "url": "https://www.read.ai/plans-pricing", "note": "Current meeting limits, prices, languages, playback gate, governance, and Enterprise+ minimum." } ] }, "productB": { "id": "plaud", "name": "Plaud", "summary": "Agent connectors, Zapier, and developer tools", "detail": "Agent lists Slack, Gmail, Google Docs, Google Calendar, Outlook, Notion, Linear, and Zapier connectors. More Microsoft 365 integrations and a Salesforce note-sync connector are described as upcoming. Connected Agent actions use credits. MCP and CLI provide another route for assistants and custom workflows.", "level": "strong", "sources": [ { "label": "Plaud Intelligence Team update", "url": "https://www.plaud.ai/blogs/news/get-ready-new-plaud-intelligence-for-team", "note": "Shared Agent context, launch connectors, forthcoming integrations, and account updates." }, { "label": "Plaud Skills and Routines", "url": "https://www.plaud.ai/blogs/news/plaud-intelligence-skills-routines", "note": "Conditional automation, shared Skills, Agent credit costs, and AutoFlow migration limits." } ] } }, { "key": "agentsAndApi", "label": "API, MCP, CLI, and data portability", "lead": "Both products support API, MCP, CLI, and data portability, with different scope and plan limits.", "analysis": "Read AI: Read’s API and remote MCP can return meeting metadata, participants, summaries, chapters, action items, topics, metrics, full speaker-labeled transcripts, and recording-download URLs. They are open beta, use browser OAuth with short-lived rotating tokens, lack service credentials and file upload, and only reach reports the user can access unless an admin enables global report access. Plaud: Plaud MCP and CLI retrieve recording metadata, speaker-labeled transcripts, summaries, and audio links. CLI search matches recording names across up to 500 recent files, rather than semantic transcript search. The Embedded device SDK and transcription API are separate offerings; the cited docs do not establish a full REST API for the consumer workspace.", "productA": { "id": "read-ai", "name": "Read AI", "summary": "Open-beta REST API and MCP with full meeting reports", "detail": "Read’s API and remote MCP can return meeting metadata, participants, summaries, chapters, action items, topics, metrics, full speaker-labeled transcripts, and recording-download URLs. They are open beta, use browser OAuth with short-lived rotating tokens, lack service credentials and file upload, and only reach reports the user can access unless an admin enables global report access.", "level": "available", "sources": [ { "label": "Read AI API and MCP overview", "url": "https://support.read.ai/hc/en-us/articles/49379985941523-Read-AI-API-and-MCP-Overview", "note": "Open-beta scope, prerequisites, OAuth and rate-limit constraints, permissions, and current feature gaps." }, { "label": "Read AI MCP tools", "url": "https://support.read.ai/hc/en-us/articles/49381158409491-MCP-Server", "note": "Full transcript, summary, action, metric, recording-download, agent-dispatch, and sharing tools." } ] }, "productB": { "id": "plaud", "name": "Plaud", "summary": "MCP and CLI retrieval; separate Embedded SDK/API", "detail": "Plaud MCP and CLI retrieve recording metadata, speaker-labeled transcripts, summaries, and audio links. CLI search matches recording names across up to 500 recent files, rather than semantic transcript search. The Embedded device SDK and transcription API are separate offerings; the cited docs do not establish a full REST API for the consumer workspace.", "level": "available", "sources": [ { "label": "Plaud MCP", "url": "https://docs.plaud.ai/plaud-mcp-cli/mcp", "note": "Recording, summary, transcript, and audio-link retrieval through authenticated MCP." }, { "label": "Plaud CLI", "url": "https://docs.plaud.ai/plaud-mcp-cli/cli", "note": "Command-line retrieval and name-based search limited to 500 recent recordings." }, { "label": "Plaud developer platform", "url": "https://docs.plaud.ai/overview", "note": "Distinguishes the Embedded device SDK/transcription API from access to Plaud account data." } ] } }, { "key": "admin", "label": "Security, privacy, and admin", "lead": "Read AI has broader documented support for security, privacy, and admin.", "analysis": "Read AI: Retention, domain controls, SAML, and HIPAA-related capabilities are concentrated in Enterprise+. That plan currently carries a five-license minimum. Plaud: Plaud lists SOC 2 Type II, ISO 27001/27701, GDPR, and HIPAA support. Team adds billing, seat and device management, secure offboarding, and workspace-level data residency. Content remains private until shared. The Team FAQ says SSO is not yet supported; a workspace has a two-seat minimum.", "productA": { "id": "read-ai", "name": "Read AI", "summary": "Core admin on Enterprise; advanced governance on Enterprise+", "detail": "Retention, domain controls, SAML, and HIPAA-related capabilities are concentrated in Enterprise+. That plan currently carries a five-license minimum.", "level": "strong", "sources": [ { "label": "Read AI pricing", "url": "https://www.read.ai/plans-pricing", "note": "Current meeting limits, prices, languages, playback gate, governance, and Enterprise+ minimum." }, { "label": "Read AI workspace sharing settings", "url": "https://support.read.ai/hc/en-us/articles/7962819152659-What-are-all-of-the-settings-and-permissions-available-with-Workspaces", "note": "Participant auto-sharing, team report access, and workspace distribution controls." }, { "label": "Read AI workspace offboarding", "url": "https://support.read.ai/hc/en-us/articles/27433066427283-How-do-I-offboard-someone-from-my-Read-workspace", "note": "Account deactivation, report transfer, and the limits of simply removing a workspace member." }, { "label": "Read AI data handling", "url": "https://support.read.ai/hc/en-us/articles/52055801266579-What-Does-Read-AI-Do-With-My-Data-Read-AI", "note": "Storage, access, AI-training consent, and the opt-out Customer Experience Improvement Program." } ] }, "productB": { "id": "plaud", "name": "Plaud", "summary": "Security certifications and Team administration", "detail": "Plaud lists SOC 2 Type II, ISO 27001/27701, GDPR, and HIPAA support. Team adds billing, seat and device management, secure offboarding, and workspace-level data residency. Content remains private until shared. The Team FAQ says SSO is not yet supported; a workspace has a two-seat minimum.", "level": "available", "sources": [ { "label": "Plaud Team requirements", "url": "https://support.plaud.ai/hc/en-us/articles/57466295856537-What-is-Plaud-Team", "note": "Two-seat minimum, roles, privacy, and Team desktop capture without hardware." }, { "label": "Plaud Team administration", "url": "https://www.plaud.ai/pages/plaud-team", "note": "Team management, data residency, and the FAQ stating SSO is not yet supported." }, { "label": "Plaud plans", "url": "https://www.plaud.ai/pages/plaud-ai-plan-pricing", "note": "Individual and Team prices, transcription allowances, launch offers, and included features." } ] } }, { "key": "languages", "label": "Languages", "lead": "Plaud has broader documented support for languages.", "analysis": "Read AI: Read’s current pricing page uses “20+ languages” in the Free plan card but “16+ languages” in the detailed comparison table. The coverage is useful but materially narrower on paper than competitors advertising 75 or 100+; verify the language you need rather than relying on the headline count. Plaud: Plaud documents transcription in 112 languages with speaker labeling and custom vocabulary. Validate performance on the languages, accents, and specialized terminology you use; the supported-language count is not an independent accuracy comparison.", "productA": { "id": "read-ai", "name": "Read AI", "summary": "Read’s pricing page says 20+; its detail table says 16+", "detail": "Read’s current pricing page uses “20+ languages” in the Free plan card but “16+ languages” in the detailed comparison table. The coverage is useful but materially narrower on paper than competitors advertising 75 or 100+; verify the language you need rather than relying on the headline count.", "level": "available", "sources": [ { "label": "Read AI pricing", "url": "https://www.read.ai/plans-pricing", "note": "Current meeting limits, prices, languages, playback gate, governance, and Enterprise+ minimum." } ] }, "productB": { "id": "plaud", "name": "Plaud", "summary": "112 transcription languages", "detail": "Plaud documents transcription in 112 languages with speaker labeling and custom vocabulary. Validate performance on the languages, accents, and specialized terminology you use; the supported-language count is not an independent accuracy comparison.", "level": "strong", "sources": [ { "label": "Plaud plans", "url": "https://www.plaud.ai/pages/plaud-ai-plan-pricing", "note": "Individual and Team prices, transcription allowances, launch offers, and included features." } ] } } ], "directComparison": null, "thirdOption": { "product": { "id": "circleback", "name": "Circleback", "shortName": "Circleback", "logoPath": "/logos/circleback_square.png", "website": "https://circleback.ai", "tagline": "Every meeting becomes useful company memory.", "positioning": "Circleback records online meetings with a meeting bot or bot-free desktop app, then turns them into detailed notes, speaker-labeled transcripts, and automatically assigned action items. Automatic sharing, search, and automations turn those meetings into shared company memory. People and AI agents can use the same complete record through the app, API, MCP, and CLI. In-person conversations captured on mobile or Apple Watch, plus imported recordings, flow through the same system.", "bestFor": "Teams across sales, product, engineering, recruiting, customer success, and leadership that need shared meeting notes, assigned follow-up, and automations—with the full record available to people and AI agents.", "lessIdealFor": "People who only need occasional transcripts, or sales organizations buying primarily for forecasting and rep coaching.", "decisionSummary": { "fit": "Online meeting notes, follow-through, and shared company memory", "chooseFor": [ "Detailed notes and labeled transcripts", "Full meeting data via API, MCP, and CLI" ], "watchFor": [ "Paid plans are per user", "Not a forecasting suite" ] }, "pricing": { "headline": "Free; Pro from $15/user/month annually; Business from $25/user/month annually; Enterprise $35/user/month, billed annually", "detail": "Free includes unlimited meetings and members with 30 days of meeting and recording history, limited automations, and API, MCP, and CLI access. Pro adds automations with all integrations, including Notion, HubSpot, Salesforce, Attio, webhooks, and many more apps, plus custom AI insights. Paid prices are per user/month: Pro is $15 with annual billing or $18 month-to-month; Business is $25 or $29; Enterprise is $35 with annual billing only. See https://circleback.ai/pricing for current plan packaging.", "freePlan": "Free includes unlimited meetings and members, with 30 days of meeting and recording history, limited automations, and API, MCP, and CLI access." }, "strengths": [ "Record online meetings with a meeting bot or bot-free desktop app. In-person and imported recordings get the same speaker-labeled transcripts. Keep the recording for playback, or retain just the notes and transcript.", "The notes are detailed enough to stand alone, while automatically assigned action items stay trackable across the workspace and can become issues in Linear or another work tracker.", "Conditional automatic sharing, company context, free viewers, enforced defaults, and actions in connected apps make each meeting useful beyond the person who recorded it.", "Circleback is built for people and AI agents. The complete meeting record available to a person—including the recording, full speaker-labeled transcript, notes, action items, attendees, people, and companies—is also available programmatically through the public API, MCP, and CLI.", "Security controls include encryption at rest and in transit, SOC 2 Type II, EU-U.S. Data Privacy Framework certification, GDPR support, and HIPAA compliance. Customer data is never used to train models, and an external infrastructure pentest report is available through the security portal.", "For in-person conversations, one tap on your phone’s Lock Screen widget or Apple Watch complication starts recording; a configured iPhone Action button starts it with a press and hold. There is no separate recorder to buy, carry, or charge." ], "tradeoffs": [ "The Free plan has shorter history and limited automations. Pro adds automations with all integrations, including Notion, HubSpot, Salesforce, Attio, webhooks, and many more apps, plus custom AI insights. A solo user who only wants occasional transcripts may find a more generous free recorder elsewhere.", "It is not a sales forecasting suite. Gong goes further on deal inspection, rep coaching, and forecasting.", "It is not a live meeting coach. Read AI goes further on real-time engagement and sentiment signals, while Krisp specializes in cleaning up audio before it reaches the transcript.", "Circleback’s primary processing operations are in the United States. A company with a hard regional-hosting or on-premises requirement should confirm fit during security review." ], "chooseIf": [ "You want online meetings captured with or without a bot, with the same speaker-labeled record for in-person conversations and imported recordings.", "You want notes that explain the meeting to someone who missed it, plus assigned action items in one shared list and your issue tracker.", "You want Circleback to look things up and do the next step in the apps where your team works.", "You want coworkers, ChatGPT, Claude, other agents, and your own tools to use the same company context.", "You also want quick in-person recording from your phone or Watch without a separate recorder." ], "features": { "capture": { "summary": "Online meetings with or without a bot; in-person recording too", "detail": "Use the meeting bot for Zoom, Google Meet, Teams, and Webex calls, or record online meetings locally on macOS or Windows without a bot. On desktop, click Record in the detected-meeting prompt. In-person recording on mobile or Apple Watch and imported phone calls join the same system. Every route produces speaker-labeled transcripts, notes, and assigned action items, with search, sharing, and automations in one workspace.", "level": "strong" }, "platforms": { "summary": "Web, macOS, Windows, iOS, Android, and Apple Watch", "detail": "macOS and Windows apps capture online meetings without a bot, including system audio and video, with recording from the detected-meeting prompt. The iOS and Android apps record in-person conversations and include Assistant. Apple Watch records from your wrist without the iPhone nearby. Every app sends recordings into the same Circleback meeting system.", "level": "strong" }, "inPerson": { "summary": "Phone, desktop, or Watch—with speaker labels", "detail": "Record in-person conversations from iOS, Android, macOS, Windows, or Apple Watch. For quick capture, tap your phone’s Lock Screen widget or Apple Watch complication, or press and hold your configured iPhone Action button. No separate recorder is needed. Recordings get the same speaker labels, notes, assigned action items, search, sharing, and automations as online meetings. Phone calls use an existing call recording imported into Circleback.", "level": "strong" }, "recordings": { "summary": "Optional recordings with playback, downloads, and clips", "detail": "Every capture route can keep the source recording with the meeting. Play it beside the transcript, download it, link to a moment, or make a clip. If you only want notes and the speaker-labeled transcript, turn recording storage off.", "level": "strong" }, "notesAndSearch": { "summary": "Detailed standalone notes, assigned action items, and cited search", "detail": "Circleback’s notes are designed to give someone who missed the meeting its context, decisions, and next steps. It automatically creates action items and assigns them when the conversation makes the owner clear. One workspace-wide list lets teams filter and complete tasks across meetings. Custom insights extract the fields a team needs, while Assistant searches meetings and connected email with citations.", "level": "strong" }, "companyMemory": { "summary": "Meeting and email history for each person and company", "detail": "Person and company pages combine rolling summaries, relationship timelines, emails, meetings, attendees, and upcoming events. Search and Assistant work across that context, so a conversation stays useful to the next person and the next team.", "level": "strong" }, "sharing": { "summary": "Conditional automatic sharing with workspace safeguards", "detail": "Automations can share matching meetings with specific people, teams, or the whole workspace based on titles, participants, invitee emails or domains, tags, and combined conditions. Admins can set or enforce default sharing access while members retain explicit controls for private or sensitive conversations.", "level": "strong" }, "automations": { "summary": "Conditional sharing, CRM updates, and task creation", "detail": "Run actions when meetings match conditions, extract the fields each team cares about, share notes, and route the result into the system where work happens. Sales can update the CRM; product and research can collect themes; engineering can open assigned issues in Linear or another tracker; recruiting and customer teams can route structured follow-up. Automations also post to Slack, call webhooks, and re-run against older meetings.", "level": "strong" }, "integrations": { "summary": "Search other apps, then do the work there", "detail": "Circleback Assistant can look up context and take actions in tools such as Linear, Notion, Asana, HubSpot, PostHog, Attio, Ashby, and Intercom. Automations can create Linear issues from assigned meeting action items, write action items to monday.com, and send outcomes to Slack, Salesforce, Zoho, and more. Connect additional tools through Zapier, Make, webhooks, or custom MCP servers.", "level": "strong" }, "agentsAndApi": { "summary": "The same complete meeting data for people and AI agents", "detail": "Circleback is built for people and AI agents. The complete meeting record a person can access—its full speaker-labeled transcript, recording, notes, action items, metadata, attendees, and related people and companies—is also available programmatically through the public API, MCP, and CLI. The API also supports action-item updates. MCP and CLI are read-only and add search and retrieval across meetings, transcripts, action items, calendars, email, people, companies, and tags. Connect ChatGPT or Claude, build internal tools, or receive meeting data by webhook.", "level": "strong" }, "admin": { "summary": "Security, privacy, and workspace controls", "detail": "Customer data is encrypted at rest and in transit and never used to train models. Circleback is SOC 2 Type II, certified under the EU-U.S. Data Privacy Framework, supports GDPR obligations, and is HIPAA-compliant with BAAs available. The security portal includes compliance materials and an external infrastructure pentest report. Available controls include single sign-on (SAML or OIDC) and SCIM provisioning, configurable data retention and recording storage, enforced workspace and sharing settings, teams and roles, domain and API key access controls, centralized billing, usage reporting, and free viewer seats.", "level": "strong" }, "languages": { "summary": "100+ transcription languages", "detail": "Users can choose from more than 100 meeting languages and separately control the output language used for generated notes.", "level": "strong" } }, "sources": [ { "label": "Circleback product guide", "url": "https://circleback.ai/llms.txt", "note": "Capture modes, apps, search, automations, integrations, recordings, MCP, CLI, webhooks, and security resources." }, { "label": "Circleback pricing", "url": "https://circleback.ai/pricing", "note": "Current plan prices, included features, Business controls, Enterprise options, and free viewer seats." }, { "label": "Circleback recording guide", "url": "https://circleback.ai/docs/support/recording/getting-started-with-recording", "note": "Desktop, mobile, bot, and import capture paths for online and in-person conversations." }, { "label": "Circleback desktop recording", "url": "https://circleback.ai/docs/support/recording/desktop-app/record-meetings-with-the-desktop-app", "note": "Detected-meeting recording prompts, automatic recording, and bot-free desktop audio and video capture." }, { "label": "Circleback mobile recording shortcuts", "url": "https://circleback.ai/docs/support/recording/mobile-app/record-meetings-with-the-mobile-app", "note": "Mobile recording and links to widget and Action button setup guides." }, { "label": "Circleback iPhone Action button", "url": "https://circleback.ai/docs/support/recording/mobile-app/start-recording-with-the-action-button-on-iphone", "note": "Configure Controls → Circleback → Record, then press and hold to start recording." }, { "label": "Circleback Apple Watch complication", "url": "https://apps.apple.com/us/app/circleback-ai-meeting-notes/id6738971048", "note": "Publisher description documents one-tap Watch complication recording and the same transcript and notes as other meetings." }, { "label": "Circleback optional recording storage", "url": "https://circleback.ai/docs/support/recording/configure-whether-meeting-recordings-are-saved", "note": "Keep notes, action items, transcript, and insights while disabling stored audio and video." }, { "label": "Circleback mobile and Apple Watch apps", "url": "https://circleback.ai/mobile", "note": "iOS, Android, and Apple Watch capture for in-person meetings and conversations." }, { "label": "Circleback public API", "url": "https://circleback.ai/docs/api", "note": "Programmatic access to the complete meeting record available in Circleback, including notes, action items, transcripts, recordings, people, and companies." }, { "label": "Circleback MCP documentation", "url": "https://circleback.ai/docs/support/platform/circleback-mcp", "note": "Read-only access from ChatGPT, Claude, Cursor, Codex, and other MCP clients to meetings, transcripts, action items, people, companies, calendar, email, and tags." }, { "label": "Circleback CLI documentation", "url": "https://circleback.ai/docs/support/platform/circleback-cli", "note": "Command-line and JSON access to meetings, speaker-labeled transcripts, action items, calendars, email, people, companies, and cross-meeting action-item search." }, { "label": "Circleback Assistant connectors", "url": "https://circleback.ai/docs/support/assistant/ask-circleback-assistant", "note": "Search and take action in connected work apps from Circleback Assistant." }, { "label": "Circleback automatic sharing", "url": "https://circleback.ai/docs/support/automations/automatically-share-meetings-with-your-workspace", "note": "Conditional sharing by meeting title, participants, invitee emails or domains, and tags to people, teams, or the workspace." }, { "label": "Circleback enforced workspace settings", "url": "https://circleback.ai/docs/support/workspace-and-teams/default-and-enforced-workspace-settings", "note": "Admin-controlled defaults for sharing access, recording storage, joining preferences, and other meeting settings." }, { "label": "Circleback security and data processing", "url": "https://circleback.ai/dpa", "note": "Retention responsibilities, subprocessors, and United States primary processing operations." }, { "label": "Circleback security overview", "url": "https://circleback.ai/docs/support/security/security", "note": "Encryption at rest and in transit, SOC 2 Type II, no-training commitment, GDPR support, HIPAA compliance and BAA availability, EU-U.S. Data Privacy Framework certification, and an external infrastructure pentest." }, { "label": "Circleback security portal", "url": "https://security.circleback.ai/", "note": "Compliance materials, security controls, subprocessors, and an external infrastructure pentest report." }, { "label": "Circleback action items in Linear", "url": "https://circleback.ai/docs/support/automations/integrations/integrate-with-linear", "note": "Automatically create Linear issues from meeting action items and preserve the matched assignee." } ] }, "label": "A third option to consider" }, "faqs": [ { "question": "Which is better: Read AI or Plaud?", "answer": "Read AI fits teams buying live engagement metrics and cross-source search. Plaud fits dedicated portable capture and reusable Skills and Routines, with desktop recording and shared Team context." }, { "question": "Which is less expensive, Read AI or Plaud?", "answer": "Read AI: Free for 5 meetings/month; Pro from $15/user/month annually. Plaud: Devices list at $159–$189; AI plans priced separately. Compare the paid seats, included usage, recording access, and admin features you actually need." }, { "question": "Can Read AI and Plaud record without a bot?", "answer": "Read AI: Meeting bot, macOS/Windows desktop, and mobile. Plaud: Dedicated recorders, bot-free desktop, and imports. Check whether your preferred recording method preserves video and speaker labels." }, { "question": "Which is better for a whole company?", "answer": "Compare automatic sharing, permissions, retention, and the defaults admins can enforce. Read AI: Workspace-wide participant and team report access. Plaud: Personal sharing, Team member access, and Routines." }, { "question": "Can I access and move the full meeting data?", "answer": "Read AI: Open-beta REST API and MCP with full meeting reports. Plaud: MCP and CLI retrieval; separate Embedded SDK/API. Check the selected plan, authentication model, transcript scope, export format, and retention window for the workflow you need." }, { "question": "How was this comparison researched?", "answer": "We use first-party pricing pages, product pages, help docs, and release notes for both products. Links appear in each feature comparison and in the Sources section." } ], "variableMeasured": [ "Capture options", "Desktop and mobile", "In-person capture and speaker labels", "Recordings, playback, and clips", "Notes, action items, and search", "People, companies, and context", "Automatic sharing and workspace defaults", "Automations", "Integrations", "API, MCP, CLI, and data portability", "Security, privacy, and admin", "Languages" ], "sources": [ { "productId": "read-ai", "productName": "Read AI", "label": "Read AI pricing", "url": "https://www.read.ai/plans-pricing", "note": "Current meeting limits, prices, languages, playback gate, governance, and Enterprise+ minimum." }, { "productId": "read-ai", "productName": "Read AI", "label": "Read AI desktop app", "url": "https://support.read.ai/hc/en-us/articles/45911611006995-How-to-Use-Read-s-Desktop-App-for-Windows-and-Mac", "note": "Device-audio recording and participant disclosure behavior." }, { "productId": "read-ai", "productName": "Read AI", "label": "Read AI iPhone app", "url": "https://support.read.ai/hc/en-us/articles/34467337929107-Read-AI-App-for-iPhone", "note": "In-person real-time transcript and summary." }, { "productId": "read-ai", "productName": "Read AI", "label": "Read AI Android app", "url": "https://support.read.ai/hc/en-us/articles/51863250182291-Read-AI-App-for-Android", "note": "Android in-person capture, live transcript and summary, and report access." }, { "productId": "read-ai", "productName": "Read AI", "label": "Read AI mobile capture limits", "url": "https://support.read.ai/hc/en-us/articles/51863422605203-Can-I-use-Read-s-mobile-app-to-record-calls-from-my-phone", "note": "Phone-call and same-device virtual-meeting limitations across iOS and Android." }, { "productId": "read-ai", "productName": "Read AI", "label": "Read AI speaker editing", "url": "https://support.read.ai/hc/en-us/articles/36169538719379-Can-I-edit-text-and-speaker-names-in-my-meeting-report", "note": "Generic same-room labels plus transcript-wide speaker renaming and turn reassignment." }, { "productId": "read-ai", "productName": "Read AI", "label": "Read AI recording availability", "url": "https://support.read.ai/hc/en-us/articles/15107171454739-Why-can-t-I-see-recordings-in-my-report-when-I-received-a-recording-notification-in-my-meeting", "note": "Enterprise playback requirement and lower-plan source-media deletion." }, { "productId": "read-ai", "productName": "Read AI", "label": "Read AI workspace sharing settings", "url": "https://support.read.ai/hc/en-us/articles/7962819152659-What-are-all-of-the-settings-and-permissions-available-with-Workspaces", "note": "Participant auto-sharing, team report access, and workspace distribution controls." }, { "productId": "read-ai", "productName": "Read AI", "label": "Read AI report distribution", "url": "https://support.read.ai/hc/en-us/articles/23219401248019-How-do-I-control-meeting-report-sharing-and-distribution", "note": "Owner-level participant sharing, invitee behavior, email/Slack/Teams recaps, recurring-meeting pre-reads, and workspace controls." }, { "productId": "read-ai", "productName": "Read AI", "label": "Read AI actions", "url": "https://support.read.ai/hc/en-us/articles/48863788829971-Using-Ask-Read-actions", "note": "Agent actions for HubSpot updates, approved email sending, calendar creation, and scheduled reports." }, { "productId": "read-ai", "productName": "Read AI", "label": "Read AI API and MCP overview", "url": "https://support.read.ai/hc/en-us/articles/49379985941523-Read-AI-API-and-MCP-Overview", "note": "Open-beta scope, prerequisites, OAuth and rate-limit constraints, permissions, and current feature gaps." }, { "productId": "read-ai", "productName": "Read AI", "label": "Read AI MCP tools", "url": "https://support.read.ai/hc/en-us/articles/49381158409491-MCP-Server", "note": "Full transcript, summary, action, metric, recording-download, agent-dispatch, and sharing tools." }, { "productId": "read-ai", "productName": "Read AI", "label": "Read AI data handling", "url": "https://support.read.ai/hc/en-us/articles/52055801266579-What-Does-Read-AI-Do-With-My-Data-Read-AI", "note": "Storage, access, AI-training consent, and the opt-out Customer Experience Improvement Program." }, { "productId": "read-ai", "productName": "Read AI", "label": "Read AI workspace offboarding", "url": "https://support.read.ai/hc/en-us/articles/27433066427283-How-do-I-offboard-someone-from-my-Read-workspace", "note": "Account deactivation, report transfer, and the limits of simply removing a workspace member." }, { "productId": "plaud", "productName": "Plaud", "label": "Plaud devices", "url": "https://www.plaud.ai/pages/plaud-device-comparison", "note": "Model-specific controls, phone-call/in-person capture, charging, storage, and list prices." }, { "productId": "plaud", "productName": "Plaud", "label": "Plaud recording controls", "url": "https://support.plaud.ai/hc/en-us/articles/55643286546329-How-to-Record", "note": "Press-and-hold recording and model-specific highlight controls." }, { "productId": "plaud", "productName": "Plaud", "label": "Plaud plans", "url": "https://www.plaud.ai/pages/plaud-ai-plan-pricing", "note": "Individual and Team prices, transcription allowances, launch offers, and included features." }, { "productId": "plaud", "productName": "Plaud", "label": "Plaud desktop", "url": "https://www.plaud.ai/pages/plaud-desktop", "note": "Bot-free capture, meeting detection, recording modes, screenshots, highlights, and typed notes." }, { "productId": "plaud", "productName": "Plaud", "label": "Plaud desktop requirements", "url": "https://support.plaud.ai/hc/en-us/articles/53795026112409-Device-binding-required-notice-on-Plaud-Desktop", "note": "Individual Starter activation requires a device bound to the account." }, { "productId": "plaud", "productName": "Plaud", "label": "Plaud Team requirements", "url": "https://support.plaud.ai/hc/en-us/articles/57466295856537-What-is-Plaud-Team", "note": "Two-seat minimum, roles, privacy, and Team desktop capture without hardware." }, { "productId": "plaud", "productName": "Plaud", "label": "Plaud Team administration", "url": "https://www.plaud.ai/pages/plaud-team", "note": "Team management, data residency, and the FAQ stating SSO is not yet supported." }, { "productId": "plaud", "productName": "Plaud", "label": "Plaud Team sharing", "url": "https://support.plaud.ai/hc/en-us/articles/57138357578649-Sharing-content-in-Plaud-Team", "note": "Private-by-default recordings and member-only file sharing and links." }, { "productId": "plaud", "productName": "Plaud", "label": "Plaud cross-recording questions", "url": "https://support.plaud.ai/hc/en-us/articles/51041335681689-Ask-Across-All-Files-Ask-Plaud", "note": "Questions across transcribed recordings and source-file references." }, { "productId": "plaud", "productName": "Plaud", "label": "Plaud Skills and Routines", "url": "https://www.plaud.ai/blogs/news/plaud-intelligence-skills-routines", "note": "Conditional automation, shared Skills, Agent credit costs, and AutoFlow migration limits." }, { "productId": "plaud", "productName": "Plaud", "label": "Plaud Intelligence Team update", "url": "https://www.plaud.ai/blogs/news/get-ready-new-plaud-intelligence-for-team", "note": "Shared Agent context, launch connectors, forthcoming integrations, and account updates." }, { "productId": "plaud", "productName": "Plaud", "label": "Plaud Agent credits", "url": "https://www.plaud.ai/pages/piplcrinto", "note": "Transcription versus Agent usage, nonrenewing launch grants, and paid credit top-ups." }, { "productId": "plaud", "productName": "Plaud", "label": "Plaud MCP", "url": "https://docs.plaud.ai/plaud-mcp-cli/mcp", "note": "Recording, summary, transcript, and audio-link retrieval through authenticated MCP." }, { "productId": "plaud", "productName": "Plaud", "label": "Plaud CLI", "url": "https://docs.plaud.ai/plaud-mcp-cli/cli", "note": "Command-line retrieval and name-based search limited to 500 recent recordings." }, { "productId": "plaud", "productName": "Plaud", "label": "Plaud developer platform", "url": "https://docs.plaud.ai/overview", "note": "Distinguishes the Embedded device SDK/transcription API from access to Plaud account data." } ], "methodology": { "approach": "First-party pricing, product documentation, help-center articles, and release notes. Capability levels describe documented breadth, not overall product quality. Competitor strengths and material plan or capture-mode limits are both included. No pay-to-play rankings.", "ratingLabels": { "strong": "Broad support", "available": "Available with limits", "limited": "Narrow or indirect", "not-available": "Not documented" }, "ratingScale": { "strong": "Broad native support across the product or relevant paid plans.", "available": "Documented support with meaningful scope, mode, or plan limits.", "limited": "Narrow, indirect, beta, or substantially plan-gated support.", "not-available": "No current first-party documentation for a native option." }, "claimLevelEvidence": "Each feature dimension includes the exact first-party sources used for both products.", "limitations": "Prices and features change. Check the linked sources and test both products on real calls." } }