# Ask Circleback about Intercom (/docs/support/assistant/connectors/ask-circleback-about-intercom)

Connect Intercom to Circleback Assistant to research customer history and maintain Help Center content without leaving Circleback. Assistant can only access information available to the Intercom account you connect.

## Connect Intercom

1. Go to the **Ask** page in Circleback.
2. Select the plug icon next to the message box to open **Connectors**.
3. Find **Intercom** and select **Connect**.
4. Sign in to Intercom and approve the requested access.

## What Circleback can do

- **Unified search and retrieval**: Search Intercom contacts or conversations with structured filters and fetch full results.
- **Conversations**: Search conversations by customer, state, channel, assignment, timing, ratings, or AI Agent fields and read complete conversations.
- **Contacts**: Search contacts by identity, company domain, phone number, or custom attributes and read contact details.
- **Companies**: List companies with filters and read company details.
- **Help Center articles**: List or search articles, read complete article content, create articles, and update article titles, summaries, content, state, or location.

## Example requests

- “Find the recent support history for alex@example.com.”
- “Show open conversations about billing that have not received an admin reply.”
- “Draft a Help Center article from these meeting notes and add it to the right section.”

## Disconnect Intercom

Open **Connectors** from the Ask page, find Intercom, and select **Disconnect**. You can also disconnect it from **Settings → Connected accounts**.