# Plain integration

> Connect Plain to Circleback and ask it to look up support threads and customers, reply to and triage threads, or update Help Center articles.

- Canonical HTML: https://circleback.ai/integrations/plain
- Plan: Every plan, including Free
- Setup guide: https://circleback.ai/docs/support/assistant/connectors/ask-circleback-about-plain
- Integrations directory: https://circleback.ai/integrations
- Language: en-US

## How it works

1. Open the Ask page in Circleback.
2. Select the plug icon next to the message box to open Connectors.
3. Find Plain, select Connect and approve access.
4. Ask, for example "Reply to the open thread from alex@example.com with the fix we agreed on."

## Frequently asked questions

### What can Circleback do in Plain?

Search and read threads, customers and tenants, reply to threads, add notes, assign, label, snooze and change the status or priority of threads, and update Help Center articles.

### Can Circleback reply to customers in Plain?

Yes. Ask it to reply to a thread, for example with a fix agreed in a meeting, and it posts the reply in Plain.

### Can Circleback update Help Center articles from a meeting?

Yes. Ask it to update an article with what was decided in a meeting, and it makes the change in Plain.

### What can Circleback see in Plain?

Only what the Plain account you connect can see.

### Is it free?

Yes. Connectors are included on every plan, including Free.