What users say

Users report mixed experiences with both platforms. Avoma scores 4.6/5 from 1,337 G2 reviewers, starting at $19.00. Users praise its simple integration with video calling systems and effective conversation recording features. Some call it "great software" that transforms their business operations.

Gong earns a higher 4.8/5 from 6,181 G2 reviewers. Users value its fluid interface, powerful search capabilities, and AI integration. However, some users complain about long processing times (up to 60 minutes) for recordings and high costs ($20,000 mentioned by one reviewer).

Both tools function as AI meeting assistants that record and analyze conversations.

Why users choose Gong or Avoma

Users abandon Gong primarily because of:

• High costs: Annual platform fee (~$5,000 for small teams) plus $1,400-$1,600 per user annually

• No monthly plans, only custom quotes

• Technical issues: Lags in call processing disrupt workflows

• Privacy limitations: Phone number redaction hides information sales teams need

Users leave Avoma because of:

• Excessive complexity for basic transcription needs

• Technical glitches: Bot joins meetings late, speaker identification errors

• Premium pricing: Business plans cost ~$79/user/month, Enterprise plans reach $129/user/month

Comparing Gong and Avoma

Gong delivers powerful conversation intelligence for sales coaching but demands a significant investment and occasionally suffers technical problems. Its integrations lack depth beyond basic analytics.

Avoma offers accurate transcription and automated note organization at lower price points but overwhelms users seeking simpler solutions. Both platforms fail to deliver truly workflow-enhancing integrations.