Users report several significant frustrations with Avoma's performance and reliability. Many reviewers complain about poor transcription accuracy, especially with technical terms and proper names, which forces them to spend time manually correcting the output. The AI-generated summaries often miss important details or fail to capture the full context of discussions, making them unreliable for critical business decisions.

Integration capabilities present another major pain point for Avoma users. The platform struggles with seamless connectivity to popular business tools, requiring manual workarounds that defeat the purpose of automation. Users frequently report sync issues with calendars and CRM systems, leading to missed meetings or incomplete data transfers that disrupt their workflows.

The user experience itself draws considerable criticism from reviewers. The interface is described as clunky and non-intuitive, with a steep learning curve that requires significant time investment to master. Customer support response times are often slow, leaving users stuck when technical issues arise during important meetings or when they need urgent help with the platform.

Circleback addresses these issues through technically superior transcripts with 95% accuracy and support for over 100 languages, eliminating the need for manual corrections that plague Avoma users. The platform offers powerful native integrations with major tools like HubSpot, Salesforce, Slack, and Linear, plus webhook support for custom workflows, ensuring smooth data flow without the sync problems reported with Avoma. Circleback's intuitive interface works seamlessly across desktop and mobile apps, with botless recording capabilities and automatic action item identification that removes the complexity issues users face with Avoma.

Learn more: 1 2 Avoma delivers strong transcription accuracy at 95% and excels with comprehensive CRM integrations, making it particularly valuable for sales teams. The platform offers organized note-taking with topic breakdowns and includes a free tier for basic users. Its extensive integration ecosystem and responsive support team enhance the overall user experience.

However, Avoma can feel overly complex for users seeking simple transcription needs, functioning more like a hefty platform than a streamlined tool. Users report occasional technical issues including late bot arrivals, speaker identification errors, and dense transcripts that are difficult to skim. The premium pricing tiers may strain budgets for smaller teams requiring advanced features.

Avoma falls short compared to Circleback in several key areas, lacking a desktop application and offering limited language support with only 20+ languages versus Circleback's 100+ language capability. While Avoma provides basic automation, Circleback delivers more sophisticated workflow automation and superior AI-powered search functionality. Circleback also offers botless recording options and more flexible meeting capture methods.

The platform works well for sales-focused teams needing solid CRM integration and structured note-taking, but may disappoint users wanting cutting-edge AI features or simple transcription tools. Teams should weigh Avoma's proven sales workflow benefits against its complexity and technical limitations. Consider the free plan first to evaluate whether the full platform justifies the investment for your specific use case.

Why users switch away from Avoma

Users often switch away from Avoma because the platform can be overwhelming for simple needs. The software is designed as a comprehensive meeting assistant with extensive features, but this makes it feel like overkill for individuals or teams who just want basic transcription. The complexity can be frustrating when you only need straightforward note-taking rather than a full-featured platform.

Technical issues also drive users to look for alternatives. Some users experience problems with the bot joining meetings late, which can cause missed content at the beginning of calls. Additionally, the speaker identification feature sometimes fails to correctly distinguish between different people in the conversation, leading to confusion in the transcripts.

Cost becomes a barrier for many teams as they need more advanced features. While Avoma offers a free plan, it's quite limited with only about 10 meetings per month. The paid plans start at $19 per user monthly and go up to $129 for enterprise features, which can quickly become expensive for small teams or organizations that need the higher-tier functionality but have limited budgets.

FAQs

Does Avoma work for in-person meetings? Yes, Avoma can handle in-person meetings through its mobile app, which records offline meetings for later transcription. However, this requires manually managing the recording process rather than the automated setup you get with online meetings.

Does Avoma require a meeting bot to join the meeting? Yes, for online meetings Avoma uses a bot that joins your meeting to record and transcribe. Some users have reported issues with the bot occasionally joining meetings late, which can cause you to miss the beginning of important discussions.

What do users say about the quality of transcriptions? Users generally report that transcriptions are around 95% accurate, even with jargon or accents. However, there are occasional issues with speaker identification getting confused about who said what. Additionally, while the transcripts are detailed, some users find them dense and difficult to skim through quickly when trying to find specific information.

Does this tool help a user follow up with action items from the meeting? How so? Yes, Avoma organizes meeting notes into topics including next steps and can automate follow-up emails and CRM data entry. It generates what it calls "actionable insights" from meetings. However, the platform can be quite complex - some users note it's "not a basic transcriber" and can feel like overkill for simple meeting needs.

Does this tool integrate with software like HubSpot, Salesforce, or Linear? Yes, Avoma integrates with HubSpot and Salesforce directly, and can connect with other tools like Notion through Zapier. While the integration ecosystem is extensive, keep in mind that fully leveraging these integrations often requires the higher-priced tiers, which can be expensive for smaller teams.

Another alternative: Circleback

Avoma users frequently encounter three main problems that limit their productivity: poor transcription accuracy requiring manual corrections, unreliable integrations causing workflow disruptions, and a complex interface that's difficult to navigate. Circleback directly addresses each of these issues with technical improvements and streamlined design.

Transcription accuracy and language support

While Avoma users complain about poor transcription accuracy, especially with technical terms and proper names, Circleback delivers 95% accuracy with support for over 100 languages compared to Avoma's 20+ languages. This means users spend less time manually correcting transcripts and can rely on the output for business decisions. The superior accuracy extends to speaker identification, which helps maintain clear accountability in meeting records.

Integration reliability

Avoma users report frequent sync issues with calendars and CRM systems that disrupt their workflows. Circleback provides native integrations with major platforms like HubSpot, Salesforce, Slack, and Linear, plus webhook support for custom workflows. These integrations are designed to work reliably without the manual workarounds that Avoma users often need to implement.

User experience and interface

Many Avoma users describe the interface as clunky and non-intuitive with a steep learning curve. Circleback offers a simpler, more intuitive experience across both desktop and mobile applications. The platform also provides botless recording capabilities, which eliminates the complexity of managing meeting bots that sometimes join late or cause technical issues.

Advanced features and automation

Where Avoma offers basic automation, Circleback provides a more sophisticated automation engine that can handle complex workflows. Users can set up automated follow-ups, CRM updates, and task creation without the manual intervention that Avoma often requires. The AI-powered search functionality also surpasses Avoma's limited search capabilities, allowing users to quickly find specific information across their entire meeting history.

Recording flexibility

Circleback addresses Avoma's technical limitations by offering multiple recording options. Users can record meetings without bots through the desktop application, capture in-person conversations with the mobile app, or import existing audio files. This flexibility eliminates the "bot joining late" problems that some Avoma users experience.

Cost structure

While Circleback doesn't offer a free plan like Avoma, its pricing range of $25-30 per month is more predictable than Avoma's $19-129 range. For teams that need advanced features, Circleback often provides better value without requiring expensive enterprise tiers to access core functionality.

Support and reliability

Circleback's focus on technical superiority means fewer support requests related to basic functionality. Users report that the platform works reliably without the technical issues that drive Avoma users to seek alternatives, such as late bot arrivals or speaker identification errors.

The combination of superior transcription accuracy, reliable integrations, intuitive interface design, and advanced automation capabilities makes Circleback a more dependable solution for teams that have experienced frustrations with Avoma's limitations.