Users report significant frustration with Avoma's complex pricing structure and limited functionality in their paid plans. Many find that essential features are locked behind expensive enterprise tiers, making it difficult to justify the cost for smaller teams or individual users. The platform's user interface is frequently criticized as cluttered and unintuitive, requiring extensive training and setup time before teams can effectively use the tool.

Transcription accuracy remains a major concern among Avoma users, particularly in meetings with multiple speakers or background noise. The AI-generated summaries often miss critical action items or misattribute statements to the wrong participants, forcing users to manually review and correct meeting notes. Integration capabilities are limited compared to competitors, with many users reporting broken connections to popular CRM and project management tools.

Customer support issues plague many Avoma users, with slow response times and unhelpful troubleshooting creating additional friction. The platform's automation features are described as unreliable, often failing to trigger properly or creating duplicate tasks across connected systems. Many users express frustration with the learning curve required to set up effective workflows, noting that the promised time savings are negated by the initial configuration complexity.

Learn more about these user experiences: 1, 2, 3

Circleback addresses these pain points through transparent pricing with full feature access at every tier, an intuitive interface that requires minimal setup, and technically superior transcription accuracy with precise speaker identification. The platform offers seamless integrations with over 100 popular tools and provides responsive customer support to ensure smooth onboarding. Unlike Avoma's complex automation system, Circleback's automation engine works reliably out of the box, automatically organizing action items and creating workflows that teams can trust without constant manual oversight.

Avoma is a comprehensive AI meeting assistant that excels at recording, transcribing, and summarizing meetings with impressive 95% accuracy. Users praise its ability to save time on administrative tasks while offering strong integrations with popular tools like Zoom, HubSpot, and Salesforce. The platform includes agenda templates, live collaboration features, and automated CRM sync, making it particularly valuable for sales and customer success teams.

However, Avoma can feel overwhelming for users with simple needs, as it's described as "not a basic transcriber" but rather a hefty platform. Some users experience minor bugs like delayed bot joining and occasional speaker identification errors. The detailed transcripts can be dense and difficult to skim quickly, which may slow down review processes.

Avoma's pricing structure offers accessibility through a free plan with limited features, though higher tiers become expensive for small teams. The platform supports 20+ languages and provides both web and mobile access, though it lacks a dedicated desktop application. Premium pricing may deter budget-conscious users, with plans ranging from $19 to $129 per user monthly.

Compared to Circleback, Avoma falls short in several key areas including language support (20+ vs 100+ languages), automation capabilities, and transcript quality. Circleback offers superior speaker identification, more advanced AI-powered search functionality, and botless recording options that Avoma lacks. Additionally, Circleback provides more sophisticated automation workflows and better integration flexibility through webhooks and custom automations.

Why users switch away from Avoma

One major reason users switch away from Avoma is that it can be too complex for their needs. The platform is described as "hefty" and "overkill for individual users or simple needs." People who just want basic transcription often find themselves overwhelmed by all the features and functionality they don't actually use.

Technical issues also drive users to look for alternatives. Some users experience problems with the meeting bot joining calls late, which can cause them to miss important parts of conversations. There are also occasional bugs and delays in the system, plus the speaker identification feature sometimes fails to correctly identify who is speaking during meetings.

Cost becomes a significant factor for many teams, especially smaller ones. While Avoma offers a free plan, the paid tiers are considered expensive, with higher plans being "on the premium side." Small teams and individual users often find the pricing difficult to justify, particularly when they only need basic meeting transcription rather than the full suite of features Avoma provides.

FAQs

Does Avoma work for in-person meetings? Yes, Avoma works for in-person meetings through its mobile app, which can record offline meetings for later transcription. However, this requires manually managing recordings rather than the automated capture available for online meetings.

Does Avoma require a meeting bot to join the meeting? Yes, for online meetings Avoma uses a meeting bot. Some users have reported issues with the bot occasionally joining meetings late, which can cause you to miss the beginning of important discussions.

What do users say about the quality of transcriptions? Users generally report that transcriptions are around 95% accurate, even when dealing with jargon or accents. However, there are occasional issues with speaker identification, and some users find the detailed transcripts can be dense and difficult to skim through quickly.

Does this tool help a user follow up with action items from the meeting? How so? Yes, Avoma generates organized notes broken into topics like next steps and can automate follow-up emails. It also syncs meeting information and action items to CRM systems. However, the platform can be quite complex for users who just need simple action item tracking.

Does this tool integrate with software like Hubspot, Salesforce, or Linear? Yes, Avoma integrates with HubSpot and Salesforce directly, and can connect to other tools like Notion through Zapier. While the integration ecosystem is extensive, the premium pricing for higher tiers that include advanced integration features may be prohibitive for smaller teams.

About Circleback

Circleback addresses the core issues that frustrate Avoma users through several key improvements.

Pricing Structure Where Avoma locks essential features behind expensive enterprise tiers, Circleback offers transparent pricing with full feature access at every tier. Users don't need to worry about hitting feature walls or justifying complex pricing structures to get the functionality they need.

User Interface and Setup Circleback provides an intuitive interface that requires minimal setup, directly addressing complaints about Avoma's cluttered design and extensive training requirements. Teams can start using Circleback effectively without the configuration complexity that negates Avoma's promised time savings.

Transcription Quality Circleback delivers technically superior transcription accuracy with precise speaker identification. This addresses one of the most significant concerns with Avoma - missed action items and misattributed statements. Users can trust Circleback's transcripts without manual verification, eliminating the need to review and correct meeting notes.

Integration Capabilities With seamless integrations across over 100 popular tools, Circleback solves the integration problems that plague Avoma users. The platform supports webhooks and custom automations, providing the flexibility that Avoma's limited integration ecosystem cannot match.

Customer Support Circleback offers responsive customer support to ensure smooth onboarding, contrasting with the slow response times and unhelpful troubleshooting that frustrate Avoma users.

Automation Reliability Unlike Avoma's unreliable automation features that often fail to trigger properly or create duplicate tasks, Circleback's automation engine works reliably out of the box. The platform automatically organizes action items and creates workflows that teams can trust without constant manual oversight.

Language Support Circleback supports over 100 languages compared to Avoma's 20+, making it suitable for international teams and global organizations.

Recording Options Circleback offers botless recording capabilities, allowing users to capture meetings without requiring a meeting bot to join calls. This addresses technical issues some Avoma users experience with bots joining late or failing to connect properly.

Desktop Application Unlike Avoma's web-only approach, Circleback provides dedicated desktop applications for Windows and macOS, giving users more flexibility in how they capture and access their meeting content.

Through these improvements, Circleback transforms the meeting automation experience from one of frustration and complexity to reliability and simplicity, addressing the specific pain points that drive users away from Avoma.