Avoma users report that it eliminates the need to juggle note-taking during meetings, allowing for more focused and productive conversations. Reviewers describe it as particularly valuable for client calls, noting that it significantly outperforms manual note-taking attempts since people cannot remember or write down everything effectively. The platform is characterized as a practical solution for managing meeting notes and tasks, with users expressing strong satisfaction with its performance.

Fathom receives praise for being quick, accurate, and adding significant value to users' workflows. The platform integrates seamlessly with existing applications, works quietly in the background, and delivers clear meeting summaries and action points immediately after each call. Users report that transcription accuracy ranges between 85% and 90%, with the ability to manually edit transcriptions, and highlight features like hyper-text links to videos as particularly beneficial.

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Avoma offers a comprehensive AI meeting platform with 95% transcription accuracy and extensive CRM integration capabilities. The tool excels at organizing notes into structured topics and actionable insights, making it particularly valuable for sales and customer success teams. However, its feature-rich approach can feel overwhelming for users with basic needs, and premium pricing tiers may strain smaller budgets.

Fathom provides a streamlined meeting assistant focused on simplicity and ease of use across Zoom, Google Meet, and Teams. Its generous free plan and intuitive interface make it accessible to individual users and small teams seeking quick, accurate transcriptions and AI summaries. The platform's limitation to online meetings only and lack of mobile app support restricts its versatility for users needing broader recording capabilities.

Avoma suits larger sales organizations and customer-facing teams that require deep CRM integration and structured meeting analysis. Fathom works best for individual professionals and small teams who want straightforward meeting transcription without complex features. Both tools, while functional, rely heavily on third-party integrations like Zapier for extended connectivity and lack the depth needed to truly transform meeting insights into actionable workflows.

The integration ecosystems of both platforms remain somewhat surface-level, requiring users to manually bridge gaps between meeting insights and actual task execution. Neither tool fully solves the challenge of converting meeting content into concrete next steps within existing productivity workflows. Users often find themselves still managing follow-up actions separately from the meeting intelligence these tools provide.

Why users switch away from Avoma or Fathom

Users switch away from Avoma due to its complex, heavyweight platform design that can be overwhelming for individual users or those with simple transcription needs. The platform functions as a comprehensive meeting assistant rather than a basic transcriber, making it excessive for users who only require straightforward meeting recording and transcription without the additional layers of AI analysis and workflow automation.

Technical reliability issues drive user departures, including the meeting bot occasionally joining meetings late and speaker identification errors during transcription. While transcription accuracy reaches approximately 95%, these delays and misidentification problems disrupt meeting flow and reduce confidence in the platform's core functionality.

Cost considerations lead users to seek alternatives, particularly for small teams operating on limited budgets. Avoma's paid plans range from $19 to $129 per user monthly, with higher-tier pricing positioned at premium levels. The free plan restricts users to approximately 10 meetings per month, forcing teams to upgrade to paid tiers for regular use, making the platform financially prohibitive for smaller organizations.

Users switch away from Fathom due to its limited recording capabilities. Fathom only works with scheduled online meetings on supported platforms (Zoom, Google Meet, Teams) and cannot import external audio files or record in-person meetings. This restricts users who need to capture audio from face-to-face meetings, phone calls, or other audio sources outside of these specific video conferencing platforms.

The lack of mobile app support drives users to seek alternatives. Fathom requires a desktop application and has no iOS or Android mobile apps, limiting flexibility for users who need to manage meetings or access transcriptions while mobile. This desktop-only approach prevents users from recording or reviewing meeting content when away from their computers.

Advanced features are restricted to higher-tier paid plans, creating barriers for users with specific workflow needs. Meeting templates and structured note sections are only available in the Team edition, not in the free plan or basic Premium tier. Additionally, some users find the on-screen widgets like live transcripts and pop-ups distracting during calls, though these can be hidden.

FAQs

Would Avoma work for in-person meetings? What about Fathom?

Yes, Avoma works for in-person meetings through its mobile app, which can record offline/in-person meetings for later transcription. Fathom does not work for in-person meetings - it only works for scheduled online meetings on platforms like Zoom, Google Meet, and Teams, and cannot import external audio files.

What do users say about the quality of transcriptions?

Users rate both tools highly for transcription quality. Avoma's transcriptions are reported to be approximately 95% accurate even with jargon or accents. Fathom's transcriptions are praised as quick and accurate by reviewers.

Do these tools help a user follow up with action items from the meeting? How so?

Yes, both tools help with action items. Avoma generates organized notes broken into topics including next steps, automates follow-up emails, and provides actionable insights. Fathom produces AI summaries that include action items, provides draft follow-up emails after meetings, and can automatically push action items to CRM deals.

Do these tools integrate with software like Hubspot, Salesforce, or Linear?

Yes, both tools integrate with HubSpot and Salesforce. Avoma has strong CRM sync capabilities that capture meeting info into Salesforce and HubSpot, plus connects with Notion via Zapier. Fathom integrates with CRM systems like HubSpot and Salesforce to sync call notes, and also connects with Slack and Notion via Zapier. Neither tool specifically mentions Linear integration in the provided information.

Another alternative: Circleback

Circleback provides best-in-class AI-powered meeting notes and automations. We support over 100 languages and automatic participant identification in both in-person and online meetings.

• Automatically-identified and assigned action items

• AI-enabled search across all meetings

• Automations with 100+ app integrations

• Industry-leading security with SOC 2 Type II, EU-U.S. Data Privacy Framework, and HIPAA compliance

• Ability to capture both online and in-person meetings with desktop and mobile apps