Avoma functions as an all-in-one AI meeting assistant that excels at recording, transcribing, and generating detailed summaries organized by topics like pain points and next steps. Users praise its 95% transcription accuracy and strong integration ecosystem that includes Zoom, HubSpot, and Slack. However, the platform can feel heavy and complex for simple transcription needs, with premium pricing that may challenge smaller teams, and while integrations exist, they don't always translate to seamless workflow automation.

Avoma targets sales and customer success teams who need comprehensive meeting documentation and CRM synchronization, though it also serves general team productivity use cases. The tool offers a free plan with limited features and paid tiers ranging from $19 to $129 per user monthly. Its robust feature set makes it suitable for organizations that prioritize detailed meeting analysis over simplicity, though individual users may find it excessive for basic note-taking requirements.

Fireflies.ai provides a straightforward AI meeting assistant called "Fred" that joins calls across multiple platforms to record, transcribe, and summarize discussions with speaker identification. The tool stands out for its ease of use, quick setup, and ability to generate action items within minutes of call completion. Users appreciate the accessible free tier and mobile functionality, but note that summaries can be overly high-level and transcription accuracy suffers with heavy accents or technical terminology, while integrations often feel surface-level rather than truly actionable.

Fireflies.ai appeals to a broader audience including individual professionals, small teams, and organizations seeking basic meeting documentation without complexity. With pricing starting free and scaling to $19 per user monthly for business features, it attracts cost-conscious users who need essential transcription and summary capabilities. The tool works well for teams focused on knowledge sharing and basic follow-up tasks, though users requiring deep meeting analysis or sophisticated workflow automation may find it limiting.

Comparison table

What users say about Avoma and Fireflies.ai

Users consistently praise Avoma for its ease of use and business impact, with reviewers on G2 highlighting that "it's very easy to use" and noting how simple it is to set up with Zoom and other video calling systems. Beyond just recording conversations, users appreciate that Avoma provides comprehensive recaps and additional functionality. The platform has earned strong user satisfaction, with reviewers on HubSpot's marketplace describing it as "great software" that has "had a big impact on our business" and calling it a "really smart idea" that makes a significant difference.

Fireflies.ai receives high marks from users for its transcription accuracy and user-friendly interface, with multiple reviewers noting its reliability. Users on Trustpilot find the platform "great" and praise its "really accurate" transcriptions, particularly for generating transcripts from Meet and Zoom meetings. The tool's convenience is frequently mentioned, with reviewers on G2 describing Fireflies.ai as "a great tool that makes my work easier" due to its ability to record meetings, take detailed notes, and provide AI-powered summarization features through its chatbot Fred.

Users switch away from Avoma primarily because the platform can be overly complex and resource-intensive for their needs. Many users find that Avoma is "not a basic transcriber" but rather a comprehensive, hefty platform that represents overkill for individual users or those with simple transcription requirements. This complexity can make the tool feel cumbersome when users simply need straightforward meeting notes rather than the full suite of AI-powered features and integrations that Avoma provides.

Technical issues and reliability concerns drive some users to seek alternatives. Users report experiencing minor bugs and delays, such as the meeting bot joining calls late, which can disrupt the flow of important meetings. Additionally, occasional speaker identification misses can create confusion in transcripts, making it difficult to follow who said what during discussions. These technical hiccups, while not necessarily deal-breakers, can accumulate into frustration over time.

Cost considerations also play a significant role in user churn, particularly for smaller teams and individual users. While Avoma offers a free plan, the pricing for higher tiers is positioned at the premium end of the market, with plans ranging from $19 to $129 per user per month. For small teams operating on tight budgets, these costs can quickly become prohibitive, especially when combined with the platform's complexity that may exceed their actual requirements. This pricing structure can push cost-conscious users toward more affordable alternatives that better match their specific needs and budget constraints.

Users often switch away from Fireflies.ai due to limitations in summary quality and accuracy. Many find that the AI-generated summaries tend to be too high-level and lose important nuances, original phrasing, or tone from the actual conversations. This becomes particularly problematic when users need detailed, context-rich meeting notes rather than broad overviews that may miss critical details or subtle meanings that were conveyed during discussions.

Transcription accuracy issues represent another significant reason for user migration. While Fireflies.ai generally performs well with clear speech, it struggles with heavy accents, technical jargon, and speaker identification. Users have reported instances where speakers are misidentified or where slang and specialized terminology are missed entirely. For teams that frequently deal with technical discussions or have diverse, international participants, these accuracy limitations can significantly impact the usefulness of the transcribed content.

The restrictive nature of the free plan and feature limitations also drive users to seek alternatives. Important capabilities like video recording are only available on higher-tier plans, which can be frustrating for users who need comprehensive meeting documentation. Additionally, some users find the interface cluttered and are overwhelmed by excessive email notifications, creating a user experience that feels cumbersome rather than streamlined. These limitations, combined with the AI inaccuracies, often lead users to explore more robust alternatives that offer better accuracy and more accessible premium features.

Using Avoma

Does Avoma work for in-person meetings?

Yes, Avoma works for in-person meetings. It has a mobile app that can record offline/in-person meetings for later transcription.

Does Avoma require a meeting bot to join the meeting?

Yes, Avoma uses a meeting bot that joins meetings. Some users have reported that the bot sometimes joins a meeting late as a minor issue.

What do users say about the quality of Avoma transcriptions?

Users highly rate Avoma's transcription quality for its accuracy and depth. Transcriptions are approximately 95% accurate even with jargon or accents, though there are occasional speaker identification misses.

How does Avoma help users follow up on action items?

Avoma generates organized notes broken into topics including next steps and actionable insights. It automates follow-up emails and CRM data entry, and captures meeting information into systems like Salesforce and HubSpot to help with follow-ups.

Does Avoma integrate with software like HubSpot, Salesforce, or Linear?

Yes, Avoma integrates with HubSpot and Salesforce for CRM sync. It also connects with calendars and has a strong integration ecosystem that includes Zoom, Slack, and other platforms. Additionally, it can connect with Notion via Zapier.

Using Fireflies.ai

Does Fireflies.ai work for in-person meetings?

Yes. Fireflies.ai has a mobile app that can record in-person meetings and voice notes.

Does Fireflies.ai require a meeting bot to join the meeting?

Yes. Fireflies.ai works by sending a bot participant called "Fred" that joins meetings to record, transcribe, and summarize discussions across platforms like Zoom, Microsoft Teams, Google Meet, and Webex.

What do users say about the quality of Fireflies.ai transcriptions?

Users report good transcription quality overall, with accurate capture of meeting content even in other languages like Dutch. However, transcription accuracy can decline with heavy accents or technical jargon, and some users have noted issues with misidentified speakers or missed slang.

How does Fireflies.ai help users follow up on action items?

Fireflies.ai delivers summaries and bullet-point action items within minutes after a call. It can auto-log notes to CRM systems and create tasks in tools like Asana. The platform also offers integrations with project management and CRM tools to support team workflows for follow-ups.

Does Fireflies.ai integrate with software like HubSpot, Salesforce, or Linear?

Yes. Fireflies.ai has dozens of integrations including native HubSpot and Salesforce integrations, as well as Slack and other tools. It also supports additional integrations through Zapier.

Another alternative: Circleback

Circleback provides best-in-class AI-powered meeting notes and automations. We support over 100 languages and automatic participant identification in both in-person and online meetings.

• Automatically-identified and assigned action items

• AI-enabled search across all meetings

• Automations with 100+ app integrations

• Industry-leading security with SOC 2 Type II, EU-U.S. Data Privacy Framework, and HIPAA compliance

• Ability to capture both online and in-person meetings with desktop and mobile apps