Avoma positions itself as a comprehensive AI meeting assistant that excels in accuracy and depth, delivering approximately 95% transcription accuracy even with technical jargon and accents. The platform offers strong organizational features like topic-based note categorization and agenda templates, making it particularly valuable for sales and customer success teams who need detailed call documentation. However, its robust feature set comes with complexity that may overwhelm individual users or small teams with basic needs, and premium pricing tiers can be prohibitive for budget-conscious organizations.

Fireflies.ai emphasizes simplicity and ease of use, with its "Fred" AI assistant that seamlessly joins meetings across multiple platforms to provide quick summaries and action items within minutes. The tool offers excellent accessibility through its free tier and mobile app, plus supports over 100 languages for transcription. The main drawbacks include less nuanced summaries that sometimes lose original context and tone, occasional transcription struggles with heavy accents or technical terminology, and feature limitations on lower-tier plans.

Avoma is best suited for sales teams, customer success organizations, and established businesses that need detailed meeting analysis and can justify the higher cost for comprehensive features. The platform works well for teams that require deep CRM integration and structured note-taking processes as part of their regular workflow. Sales professionals who need to capture and categorize customer pain points, objections, and next steps will find Avoma's organizational capabilities particularly valuable.

Fireflies.ai appeals more to individual professionals, small teams, and organizations prioritizing quick setup and basic meeting documentation over advanced features. Its straightforward approach makes it ideal for general team meetings, project discussions, and users who want essential transcription and summary capabilities without extensive configuration. While both tools offer integrations with popular platforms, neither provides the depth of workflow automation that would truly transform meeting outcomes into actionable business results.

Comparison table

What users say about Avoma and Fireflies.ai

Users consistently praise Avoma for its ease of use and practical benefits, with reviewers on HubSpot Ecosystem expressing love for the platform, noting it significantly outperforms manual note-taking during important client calls. The platform receives high marks for its simple setup process with video calling systems, and users appreciate that it not only records conversations but also provides comprehensive recaps and additional functionality, as highlighted in G2 reviews. With a strong 4.6 rating from over 1,300 reviews, Avoma appears to deliver reliable performance for meeting documentation needs.

Fireflies.ai has garnered exceptional user loyalty, with reviewers describing it as "remarkable" and expressing they would be "literally lost without" the tool, according to Trustpilot reviews. Users consistently highlight the platform's reliability as a transcription tool with over 95% accuracy, automatically joining virtual meetings and transcribing them seamlessly, as noted in business reviews. The platform receives outstanding ratings, with G2 reviewers praising it as a great tool that makes work easier through meeting recording, detailed note-taking, and the helpful Fred chatbot for summarization, earning an impressive 4.8 rating from over 700 reviews.

Users switch away from Avoma primarily because it can be overly complex for their needs. The platform is described as "not a basic transcriber" but rather a "hefty platform" that many find to be overkill for individual users or simple transcription requirements. When users just need straightforward meeting notes rather than comprehensive AI-powered insights and workflows, Avoma's extensive feature set becomes a burden rather than a benefit. For users seeking simpler solutions, there are various alternatives to Avoma that might better fit their basic transcription needs.

The premium pricing structure presents another significant barrier that drives users to seek alternatives. While Avoma offers a free plan, the paid tiers range from $19 to $129 per user per month, which many consider expensive, particularly for small teams or individual users. This pricing is described as being "on the premium side" and can be prohibitive for organizations with limited budgets who need basic meeting transcription services.

Technical issues and usability concerns also contribute to user churn. Some users experience minor bugs and delays, such as the bot joining meetings late or occasional speaker identification errors. Additionally, while the transcriptions are highly accurate, they can be dense and difficult to skim quickly, making it challenging for users who need to rapidly review meeting content. These operational friction points can accumulate over time, leading users to seek more streamlined alternatives.

Users often switch away from Fireflies.ai due to limitations in transcription accuracy, particularly when dealing with challenging audio conditions. Many users report that the platform struggles with heavy accents, technical jargon, and speaker identification, leading to transcripts that contain errors or misattributed dialogue. These accuracy issues become particularly problematic for professionals who rely on precise documentation of their meetings, as the AI-generated content may miss important nuances or specific terminology that's crucial for their work.

Another significant reason users abandon Fireflies.ai relates to the quality and depth of its AI-generated summaries. While the platform delivers summaries quickly after meetings, users frequently find them too high-level and lacking in nuance. The summaries tend to lose the original phrasing and tone of conversations, which can be critical for understanding context and maintaining the authentic voice of participants. This limitation forces users to spend additional time reviewing the full transcripts or taking supplementary notes, diminishing the time-saving benefits that initially attracted them to the platform.

Feature limitations and user experience issues also drive users to seek alternatives. The free plan restricts access to advanced features like video recording, which are only available in higher-tier subscriptions, creating frustration for users who need comprehensive meeting documentation. Additionally, some users find the interface cluttered and overwhelming, while others are bothered by excessive email notifications. These usability concerns, combined with the platform's tendency to generate overly verbose transcripts that are difficult to skim quickly, create friction in daily workflows that ultimately pushes users toward more streamlined solutions.

Using Avoma

Does Avoma work for in-person meetings?

Yes, Avoma works for in-person meetings through its mobile app, which can record offline/in-person meetings for later transcription.

Does Avoma require a meeting bot to join the meeting?

A few users report that the bot sometimes joins a meeting late, which suggests that Avoma does use a meeting bot, though the context doesn't explicitly confirm this requirement.

What do users say about the quality of Avoma transcriptions?

Users highly rate Avoma's transcription accuracy and depth, with transcriptions being approximately 95% accurate even with jargon or accents. However, some users note that while detailed, the transcripts can be dense to skim quickly, and there are occasional speaker identification misses.

How does Avoma help users follow up on action items?

Avoma generates organized notes broken into topics including next steps, and it automates follow-up emails and CRM data entry. It also captures meeting information into systems like Salesforce and HubSpot to help with follow-ups.

Does Avoma integrate with software like Hubspot, Salesforce, or Linear?

Yes, Avoma integrates with HubSpot and Salesforce directly for CRM sync. It also connects with calendars and other systems, and can integrate with Notion via Zapier. The context mentions a strong integration ecosystem that includes Zoom, Slack, and other platforms.

Using Fireflies.ai

Does Fireflies.ai work for in-person meetings?

Yes. Fireflies.ai has a mobile app that can record in-person meetings and voice notes.

Does Fireflies.ai require a meeting bot to join the meeting?

Yes. Fireflies.ai works by sending a bot participant called "Fred" that joins meetings to record, transcribe, and summarize discussions across platforms like Zoom, Microsoft Teams, Google Meet, and Webex.

What do users say about the quality of Fireflies.ai transcriptions?

Users generally report good transcription quality, with many noting that it accurately captures meeting content even in other languages like Dutch. However, some users report that transcription accuracy can decrease with heavy accents or technical jargon, and there are occasional issues with misidentified speakers or missed slang.

How does Fireflies.ai help users follow up on action items?

Fireflies.ai delivers summaries and bullet-point action items within minutes after a call, which users find extremely handy for follow-ups. It can also auto-log notes to CRM systems for contacts and deals, and can create tasks in tools like Asana.

Does Fireflies.ai integrate with software like Hubspot, Salesforce, or Linear?

Yes. Fireflies.ai offers dozens of integrations including native integrations with HubSpot, Salesforce, and Slack, as well as additional integrations through Zapier.

Another alternative: Circleback

Circleback provides best-in-class AI-powered meeting notes and automations. We support over 100 languages and automatic participant identification in both in-person and online meetings.

• Automatically-identified and assigned action items

• AI-enabled search across all meetings

• Automations with 100+ app integrations

• Industry-leading security with SOC 2 Type II, EU-U.S. Data Privacy Framework, and HIPAA compliance

• Ability to capture both online and in-person meetings with desktop and mobile apps