Users report that Fireflies.ai is a solid meeting transcription tool with over 95% accuracy that automatically joins virtual meetings to provide transcriptions. The platform offers good customer support through live chat and email, though phone support is not available. Some users have noted recent issues with speaker identification accuracy, indicating occasional mistakes in determining who was speaking during meetings.

Avoma receives positive feedback from users who describe it as great software that has significantly impacted their businesses. Users find the platform very easy to use and appreciate how simple it is to integrate with Zoom and other video calling systems. The tool not only records conversations but also provides recaps and additional functionality that users find valuable for their meeting management needs.

Learn more about these tools: 1, 2, 3, 4, 5.

Avoma positions itself as a comprehensive AI meeting assistant with strong transcription accuracy and detailed topic-based note organization. Its 95% transcription accuracy and robust CRM integration make it particularly valuable for sales and customer success teams. However, the platform can be overly complex for simple use cases, and higher-tier pricing may be prohibitive for smaller teams.

Fireflies.ai emphasizes simplicity and ease of use, with quick setup and fast post-meeting summaries delivered within minutes. The tool offers broader language support (100+ languages) and more accessible pricing starting at $10/month. The main drawbacks include less nuanced summaries that may lose original tone and decreased accuracy with heavy accents or technical jargon.

Both tools offer standard integrations but fall short of providing deep workflow automation that truly helps users act on meeting outcomes. While they excel at capturing and organizing meeting content, neither platform offers sophisticated engines for turning insights into completed tasks or strategic follow-ups.

Avoma suits sales-focused organizations needing detailed call analysis and CRM automation, while Fireflies.ai works better for general teams wanting straightforward meeting documentation and basic task creation across diverse global contexts.

Why users switch away from Avoma or Fireflies.ai

Users switch away from Avoma due to platform complexity that exceeds their needs. The software functions as a comprehensive meeting assistant rather than a basic transcriber, making it excessive for individual users or those with simple transcription requirements. This extensive functionality creates unnecessary overhead for users who only need straightforward meeting recording and transcription services.

Technical performance issues drive user migration from Avoma. Users report that the bot occasionally joins meetings late, causing missed content at the beginning of sessions. Speaker identification experiences occasional failures, resulting in incorrectly attributed dialogue in transcripts. These reliability problems disrupt meeting workflows and reduce confidence in the platform's core recording and transcription functions.

Cost considerations lead users to seek alternatives to Avoma's pricing structure. The paid plans range from $19 to $129 per user per month, with higher tiers positioned at premium price points. Small teams find these costs prohibitive compared to other meeting transcription solutions available in the market, particularly when the extensive feature set exceeds their operational requirements.

Users switch away from Fireflies.ai due to transcription accuracy issues, particularly when dealing with heavy accents, technical jargon, or speaker identification. Multiple G2 reviewers reported problems with misidentified speakers and missed slang, which impacts the reliability of meeting records for professional use.

The AI-generated summaries often lack the depth and nuance that users require for their workflows. Fireflies tends to produce high-level summaries that lose original phrasing and tone, making them less useful for detailed follow-up work or capturing the specific context of important discussions.

Feature limitations on the free plan drive users to seek alternatives with more comprehensive offerings. Video recording is restricted to higher-tier plans, and the free version provides limited monthly meeting credits and summaries, forcing users to upgrade or find competitors with more generous free tiers or better value at similar price points.

FAQs

Would Avoma work for in-person meetings? What about Fireflies.ai?

Yes, both tools work for in-person meetings. Avoma has a mobile app that can record offline/in-person meetings for later transcription. Fireflies.ai also has a mobile app that can record in-person meetings and voice notes.

Does either of these tools require a meeting bot to join the meeting?

Fireflies.ai uses a meeting bot called "Fred" that joins online meetings as a participant to record and transcribe discussions. For Avoma, there are occasional mentions of a bot that sometimes joins meetings late, suggesting it also uses a bot for online meetings.

What do users say about the quality of transcriptions?

Avoma users report very high transcription accuracy at around 95%, even with jargon or accents. Fireflies.ai users generally report good transcription quality and note that it works well even in other languages like Dutch. However, some Fireflies.ai users mention that transcription accuracy can decrease with heavy accents or technical jargon, and there can be issues with speaker identification or missed slang.

Do these tools help a user follow up with action items from the meeting? How so?

Yes, both tools help with action items. Avoma generates organized notes broken into topics including next steps and actionable insights, and it automates follow-up emails. Fireflies.ai delivers summaries and bullet-point action items within minutes after a call and can automatically create tasks in project management tools like Asana.

Do these tools integrate with software like Hubspot, Salesforce, or Linear?

Yes, both tools offer extensive integrations. Avoma has strong integration with CRM systems including HubSpot and Salesforce for syncing meeting information, plus connections to Slack and other tools. It also connects with Notion via Zapier. Fireflies.ai offers dozens of integrations including native HubSpot and Salesforce connections, Slack, and additional integrations through Zapier. Both tools can auto-log notes to CRM systems and update contacts and deals.

Another alternative: Circleback

Circleback provides best-in-class AI-powered meeting notes and automations. We support over 100 languages and automatic participant identification in both in-person and online meetings.

• Automatically-identified and assigned action items

• AI-enabled search across all meetings

• Automations with 100+ app integrations

• Industry-leading security with SOC 2 Type II, EU-U.S. Data Privacy Framework, and HIPAA compliance

• Ability to capture both online and in-person meetings with desktop and mobile apps