Gong vs. Zoom AI for meeting automation

What users say

Zoom AI Companion delivers basic summaries for quick recaps but lacks depth for detailed analysis. Some users prefer alternatives like Tactiq for more comprehensive insights.

Gong receives mixed feedback. Critics point to lengthy processing delays (up to 60 minutes) and steep pricing ($20,000). Supporters praise its intuitive interface, powerful search capabilities, smooth integrations, and sophisticated AI implementation. Gong maintains impressive ratings of 4.8/5 on both G2 and Gartner.

Why users leave these platforms

Gong departure reasons

• High costs deter small teams: Requires approximately $5,000 annual platform fee plus $1,400-$1,600 per user yearly. Additional onboarding may cost $7,500.

• Technical delays frustrate users: Lags in call processing undermine the platform's core functionality.

• Privacy features create limitations: Features like phone number redaction sometimes hide valuable information, reducing conversation intelligence effectiveness.

Zoom AI departure reasons

• Limited to virtual Zoom meetings: Cannot capture in-person conversations, creating blind spots for teams that meet face-to-face.

• Lacks broad integration capabilities: Works primarily within Zoom's ecosystem with few connections to external tools like HubSpot or Notion.

• Offers minimal automation: Provides basic summaries but lacks comprehensive workflow automation found in dedicated conversation intelligence platforms.

Head-to-head comparison

Gong excels in sales coaching and deal analytics but demands enterprise-level investment. Zoom AI delivers convenient meeting summaries within its platform at no extra cost but remains confined to the Zoom ecosystem.

Both tools fail to provide truly comprehensive integrations that connect meeting insights to broader workflows. Neither fully transforms meeting intelligence into measurable productivity improvements beyond basic summaries.

Best fit scenarios

Choose Gong when:

• Your organization focuses heavily on sales performance improvement

• You need analytics across multiple meeting platforms

• You have budget for significant investment in conversation intelligence

• You require insights from various customer interaction channels

Choose Zoom AI when:

• Your team already uses Zoom as the primary meeting platform

• You need basic meeting summaries without additional costs

• You operate with limited budget for meeting intelligence tools

• Your requirements don't extend beyond the Zoom ecosystem

FAQs

Would Gong work for in-person meetings? What about Zoom AI? Gong captures in-person meetings through its mobile app, enabling transcription and analysis of face-to-face conversations. Zoom AI functions exclusively for virtual Zoom calls and doesn't support in-person meetings.

Does either tool require a meeting bot? Neither Gong nor Zoom AI specifically requires a meeting bot based on available information.

What do users say about transcription quality? Some Gong users report occasional transcription inaccuracies as a drawback. Specific feedback about Zoom AI transcription quality isn't available in the provided context.

Another alternative: Circleback

Circleback delivers advanced AI-powered meeting notes and automations with:

• Automatic action item identification and assignment

• AI-powered search across all meeting content

• Workflow automation with 100+ app integrations

• Enterprise-grade security (SOC 2 Type II, EU-U.S. Data Privacy Framework, HIPAA compliance)

• Support for both online and in-person meetings via desktop and mobile apps

• Coverage for over 100 languages with automatic participant identification