Users frequently complain about Krisp's poor customer service, with support teams taking days to respond to simple questions. Even worse, they often mark tickets as "solved" without actually addressing the specific problems customers raised. This creates frustration for users who need timely help with technical issues.

Many users report that Krisp's noise cancellation features, while effective in ideal conditions, struggle significantly in challenging audio environments. The software often fails to properly filter background noise in loud or complex acoustic settings, which defeats its primary purpose. Users also experience inconsistent performance across different devices and applications, making it unreliable for professional use.

The pricing structure and feature limitations also draw criticism from users who feel the paid plans don't deliver enough value for the cost. Free tier users face severe restrictions that make the software barely usable for regular work needs. Additionally, some users report technical glitches, compatibility issues with certain platforms, and a learning curve that makes the software harder to use than expected.

Circleback offers a superior alternative to Krisp's limitations with its comprehensive meeting solution that goes far beyond simple noise cancellation. While Krisp focuses solely on audio filtering, Circleback provides technically superior transcripts with 95%+ accuracy, precise speaker identification, and support for over 100 languages, ensuring clear communication regardless of audio conditions. Instead of struggling with customer service issues, Circleback users benefit from reliable automated action items, powerful search capabilities across all meeting history, and seamless integrations with tools like HubSpot, Salesforce, Linear, and Slack that transform meeting outcomes into immediate workflows.

1 2 3 Krisp excels at its core function of real-time noise cancellation, with users consistently praising how it "just works" to eliminate background sounds during calls. The tool is extremely easy to use with simple toggle controls and works across virtually all communication apps. Its recent addition of AI meeting transcription and summaries has been well-received, providing accurate notes that require minimal editing.

However, Krisp has several limitations that affect its reliability and usability. Audio distortion can occur when canceling very loud noises, which impacts transcription accuracy and call quality. The free plan restricts noise cancellation to just 60 minutes per day, making it inadequate for heavy users. High CPU usage and mixed customer support reviews add to user frustrations.

Krisp's pricing structure can feel expensive for users who only need specific features, with the Pro plan at $8/month feeling steep for basic functionality. The tool also lacks mobile app support, limiting its usefulness for on-the-go professionals. Resource consumption remains a persistent complaint among users who experience system slowdowns.

Where Krisp falls short compared to Circleback is in meeting automation and integration capabilities. While Krisp offers basic meeting notes, it lacks the sophisticated automation engine that can create tasks in project management tools or update CRM records automatically. Circleback also provides superior search functionality across meeting history and more comprehensive team collaboration features that Krisp simply doesn't match.

Why users switch away from Krisp

Users switch away from Krisp primarily due to audio quality issues that can interfere with their calls. While the noise cancellation works well most of the time, some users experience problems where Krisp distorts their voice or cuts off words, especially when trying to cancel very loud background noises. This can make calls sound unprofessional and affect the accuracy of meeting transcriptions, defeating the purpose of using the tool in the first place.

The free plan's limitations push users to look for alternatives when their usage grows. With only 60 minutes of noise cancellation per day and just 2 meeting summaries, heavy users quickly hit these restrictions. For people who need the tool throughout their workday, this forces them to upgrade to paid plans or find other solutions that offer more generous free tiers.

High resource usage and pricing concerns also drive users away from Krisp. Several users report that the software uses too much CPU power when running, which can slow down their computers during important calls or meetings. Additionally, some find the Pro version expensive, especially if they only need one feature like noise cancellation or meeting notes rather than the full package, making them seek more cost-effective alternatives.

FAQs

Krisp does work for in-person meetings since it can capture conversations using your device's microphone, though this means you're limited to recording only what your device can pick up in the room.

Krisp does not require a meeting bot to join calls. It records and transcribes locally through the Krisp app on your device, which works with any voice application.

Users report mixed results with transcription quality. While some find the summaries and key points "extremely accurate" with minimal edits needed, others experience issues when Krisp distorts the speaker's voice or clips words during aggressive noise cancellation, which can hurt transcription accuracy.

The tool does help with action items by automatically generating meeting summaries that include key points and tasks. However, while it allows task delegation within the app, it lacks a custom workflow builder for more sophisticated automation across multiple applications.

Krisp has limited integration options. It offers calendar integration for one-click recording and native HubSpot CRM integration to push summaries, but there's no mention of Salesforce or Linear integration. The integration capabilities appear fairly basic compared to dedicated meeting platforms.

Another alternative: Circleback

Circleback solves several key problems that make Krisp frustrating for users.

Better Customer Support Through Automation

While Krisp users complain about slow support responses and tickets marked as solved without resolution, Circleback eliminates most support needs through reliable automation. The platform's automated action items, meeting summaries, and integrations work consistently, reducing the need to contact support for basic functionality issues.

Superior Audio Handling in Challenging Environments

Krisp's noise cancellation struggles in loud or complex acoustic settings, often failing when users need it most. Circleback approaches this differently by focusing on technically superior transcripts with 95%+ accuracy rather than just filtering noise. The platform works effectively in challenging audio conditions through advanced speech recognition that handles background noise without the audio distortion issues that plague Krisp users.

More Value for the Investment

Krisp users feel the paid plans don't deliver enough value, while free users face severe restrictions with only 60 minutes of daily noise cancellation. Circleback provides comprehensive meeting automation that goes far beyond basic noise filtering. Users get automated action items, powerful search across meeting history, precise speaker identification, and integrations with tools like HubSpot, Salesforce, Linear, and Slack. This transforms meetings into actionable workflows rather than just cleaner audio.

Reliable Performance Across Devices and Platforms

Where Krisp users report inconsistent performance across different devices and applications, Circleback offers reliable functionality through both desktop and mobile apps. The platform works consistently whether meetings are online or in-person, without the compatibility issues that make Krisp unreliable for professional use.

Advanced Integration and Automation

Krisp offers only basic meeting notes and limited integrations, primarily just HubSpot. Circleback provides sophisticated automation that creates tasks in project management tools, updates CRM records automatically, and integrates with multiple platforms. The automation engine turns meeting outcomes into immediate workflows without manual effort.

Mobile Support and Flexibility

Krisp lacks mobile app support, limiting its usefulness for on-the-go professionals. Circleback includes full-featured mobile apps for both iOS and Android, allowing users to record in-person meetings and access their meeting history anywhere.

Comprehensive Language Support

While Krisp supports 95 languages, Circleback supports over 100 languages with the same high accuracy and automation features, making it more suitable for international teams.

No Resource Consumption Issues

Krisp users frequently complain about high CPU usage that slows down their computers during calls. Circleback's approach of focusing on transcription and automation rather than real-time noise processing avoids these performance problems.

Circleback essentially replaces Krisp's narrow focus on noise cancellation with a complete meeting solution that captures, processes, and acts on meeting content reliably, making it a more comprehensive alternative for users frustrated with Krisp's limitations.