Zoom AI is a built-in assistant that works during and after Zoom meetings. During meetings, it provides live summaries, real-time captions, and lets participants ask questions about the discussion. The system can transcribe and summarize conversations in over 30 languages. After meetings end, it automatically creates summaries with action items and emails them to attendees.

The AI processes both cloud and local recordings, though local recordings need manual upload for analysis. It works within Zoom's ecosystem, connecting with Zoom Mail, Calendar, Docs, and Team Chat. The system can also connect to external tools like HubSpot through Zoom's app marketplace. It spots tasks from meeting discussions and can schedule follow-ups, but automation features are limited to Zoom's platform.

Zoom AI comes at no extra cost with most paid Zoom plans, with an advanced version available for $12 per user per month. The features work through Zoom's desktop and mobile apps. The system can handle in-person meetings when recorded through Zoom Rooms or similar setups. Zoom states it doesn't use meeting content to train AI without consent and follows security standards like SOC 2 and GDPR compliance.

Users look for alternatives to Zoom AI because...

Limited to Zoom ecosystem only - Users get frustrated that Zoom AI only works within Zoom meetings and can't be used with other video conferencing platforms like Microsoft Teams, Google Meet, or WebEx. This creates a real problem for organizations that use multiple meeting platforms or need to work with external partners who prefer different tools.

Inaccurate summaries and transcriptions - Users often mention that the AI misses important context, gets names wrong, and produces unclear meeting summaries. For example, the AI might fail to capture nuanced discussions or mix up speakers, leading to confusion about who said what or missing critical details that need human review and correction.

Limited advanced features - Users note that key features like multi-meeting summaries and advanced analytics are restricted or unavailable. This means teams can't easily track themes across multiple meetings or get deeper insights into meeting patterns, limiting the tool's usefulness for comprehensive project management and strategic analysis.

How Circleback can help

People choose Circleback because it solves many of the core problems that frustrate users of platform-specific meeting tools. Unlike solutions that lock you into a single ecosystem, Circleback works smoothly across all major video conferencing platforms - Zoom, Microsoft Teams, Google Meet, WebEx, and others. This universal compatibility means teams can maintain consistent meeting intelligence regardless of which platform they're using or which external partners they're working with.

Fixing platform problems

Where Zoom AI restricts users to only Zoom meetings, Circleback gives you the freedom to capture and analyze meetings from any platform. This is especially valuable for organizations that use multiple conferencing tools or often join client meetings on different platforms. Teams no longer need to worry about losing meeting insights simply because a partner prefers Teams over Zoom.

Better accuracy and context

Circleback tackles the accuracy issues that plague Zoom AI through more sophisticated transcription and summarization technology. While Zoom AI users report frequent name mix-ups and missed context, Circleback uses advanced speaker identification and contextual understanding that better captures meeting nuances. The system is specifically designed to maintain conversational flow and attribute statements correctly, reducing the need for manual corrections that frustrate Zoom AI users.

Advanced analytics and cross-meeting insights

Perhaps most importantly, Circleback excels in areas where Zoom AI falls short on advanced features. Users get comprehensive multi-meeting summaries that track themes and decisions across entire project lifecycles. The platform offers robust analytics that help teams understand meeting patterns, participation levels, and follow-through on action items - capabilities that Zoom AI users consistently request but don't receive.

The result is a meeting intelligence solution that adapts to how teams actually work, rather than forcing them to adapt to platform constraints. You can record conversations directly from Circleback on desktop and mobile, import existing recordings by uploading audio or video files, and even get answers during meetings with the Circleback meeting assistant to learn more about Circleback's pricing.

Circleback provides best-in-class AI meeting notes and automations

Circleback provides best-in-class AI-powered meeting notes and automations. We support over 100 languages and automatic participant identification in both in-person and online meetings.

• Automatically-identified and assigned action items

• AI-enabled search across all meetings

• Automations with 100+ app integrations

• Industry-leading security with SOC 2 Type II, EU-U.S. Data Privacy Framework, and HIPAA compliance

• Ability to capture both online and in-person meetings with desktop and mobile apps