Gong provides comprehensive conversation intelligence focused on sales teams, offering extensive call analytics, coaching tools, and forecasting capabilities. The platform excels with its 250+ integrations and robust automation engine that helps identify successful deal patterns. However, it comes with enterprise-level pricing that may be prohibitive for smaller teams, and users report occasional transcription delays and accuracy issues.

Gong is best suited for established sales organizations with substantial budgets who need deep analytics across their entire sales process. The platform works well for companies requiring extensive CRM integration and sales coaching at scale. Teams focused primarily on revenue operations and deal intelligence will find the most value in Gong's feature set.

Bluedot offers a bot-free meeting recording approach with strong multilingual support and customizable note templates. The tool provides discreet recording through a browser extension and automated CRM syncing for basic workflow automation. However, the free tier's 5-meeting lifetime limit makes proper evaluation difficult, and the search functionality lacks advanced filtering options for finding specific meeting content.

Bluedot is better suited for smaller teams or individual contributors who want simple, accurate meeting notes without the complexity of enterprise sales tools. Global teams conducting multilingual meetings will appreciate the 100+ language support, while users prioritizing discretion will value the bot-free recording approach. Teams with basic CRM sync needs and straightforward note-taking requirements will find Bluedot most appropriate.

Comparison table

What users say about Gong and Bluedot

User reviews for Gong highlight its effectiveness as a comprehensive sales conversation platform, with detailed user feedback praising its sharing capabilities that allow users to quickly distribute call recordings to clients and prospects without administrative hassle. The platform receives strong ratings for its AI-powered note-taking functionality, as evidenced by user experiences that demonstrate its ability to capture summaries, track key moments, and maintain updated CRM records across sales calls. Users consistently appreciate Gong's robust feature set and its ability to streamline post-meeting workflows.

Bluedot users consistently praise the platform as an excellent AI-powered meeting assistant that significantly saves time and improves productivity, with user reviews highlighting its automated capabilities and strong performance ratings. However, some users note mixed experiences with the platform's interface, as detailed in comprehensive reviews that rate its customization and CRM follow-up features highly while pointing out that the feature-rich interface can sometimes feel overwhelming. Overall, users appreciate Bluedot's strong security measures and GDPR compliance, though the learning curve for navigating all features remains a consideration.

High cost and pricing structure

One major reason users switch away from Gong is its expensive pricing model compared to similar products. The platform requires substantial upfront investment with an annual platform fee of around $5,000 for small teams, plus approximately $1,400-$1,600 per user annually. Additional onboarding services can add another $7,500 to the total cost. This enterprise-level pricing structure with no monthly payment options and custom-only quotes can be prohibitive for smaller businesses or teams with tighter budgets who need conversation intelligence capabilities.

Technical performance issues

Users frequently experience technical problems that impact their daily workflow and productivity. Common complaints include lags and delays in call processing, which can slow down analysis and coaching activities that depend on timely access to conversation data. Transcription inaccuracies also pose significant problems, as sales teams rely on precise records of customer interactions for deal analysis and follow-up activities. These technical limitations can undermine confidence in the platform's core functionality and drive users to seek more reliable alternatives.

Privacy and information access limitations

The platform's privacy features sometimes work against user needs by hiding potentially valuable information from recorded calls. Features like automatic phone number redaction, while designed to protect sensitive data, can remove useful context that sales teams need for effective customer relationship management and deal progression. This over-aggressive privacy filtering can frustrate users who need comprehensive access to conversation details, leading them to seek solutions that offer better balance between privacy protection and information accessibility.

The most significant barrier to continued Bluedot usage is its extremely restrictive free tier, which limits users to only 5 meetings total over their entire lifetime. Users find this allocation far too restrictive to properly evaluate the product's capabilities and determine if it meets their ongoing needs. This forces users into paid plans very quickly, even before they can fully assess whether Bluedot is the right solution for their workflow.

Another major limitation driving users away is Bluedot's basic search functionality, which lacks the ability to filter by speaker or topic. This makes it difficult for users to quickly locate specific content from past calls, creating inefficiency when trying to reference previous conversations or extract particular insights. For users who rely heavily on being able to search through their meeting history, this becomes a significant productivity hindrance.

The platform's inability to capture in-person meetings represents a fundamental constraint for many users. Unlike competitors that offer mobile recording capabilities for face-to-face meetings, Bluedot requires all meetings to be captured via computer audio on video calls. This limitation excludes field sales teams, consultants, and other professionals who frequently conduct business in person, forcing them to seek alternatives to Bluedot that can accommodate their full range of meeting types.

Using Gong

Does Gong work for in-person meetings?

Yes, Gong supports capturing in-person (face-to-face) meetings through its mobile app, making it useful for live meetings or field sales situations.

What do users say about the quality of Gong transcriptions?

Users report that Gong provides rich call analytics including transcripts, though some users experience occasional transcription inaccuracies and lags/delays in call processing.

How does Gong help users follow up on action items?

Gong includes an automation engine with AI-driven workflows that can automatically generate follow-up tasks, trigger deal alerts, and analyze emails to streamline sales processes.

Does Gong integrate with software like Hubspot, Salesforce, or Linear?

Yes, Gong has extensive integrations with over 250 tools, including CRM systems like Salesforce and HubSpot, as well as communication and productivity tools like Slack, Zoom, Google Meet, Webex, and Calendly.

Using Bluedot

Does Bluedot work for in-person meetings?

No, Bluedot does not work for in-person meetings. It must capture audio via computer during video calls and doesn't have a mobile recorder for live in-person meetings.

Does Bluedot require a meeting bot to join the meeting?

No, Bluedot does not require a meeting bot to join the meeting. It's designed to be bot-free and captures meetings through a browser extension, making it discreet and easy to use.

What do users say about the quality of Bluedot transcriptions?

Users praise Bluedot for having highly accurate transcripts, with the company claiming to be the "most accurate AI notetaker." Users specifically highlight the well-formatted, concise AI notes that the platform generates.

How does Bluedot help users follow up on action items?

Bluedot automates follow-up emails and CRM updates after each call without user intervention. Its AI notes include action items and can automatically sync those to other systems, significantly automating the follow-up process.

Does Bluedot integrate with software like Hubspot, Salesforce, or Linear?

Yes, Bluedot integrates with HubSpot and Salesforce for auto-syncing notes to CRM systems. It also connects with Notion, Google Docs, and Slack, and has Zapier integration that extends to thousands of other apps like Asana and ClickUp.

Another alternative: Circleback

Circleback provides best-in-class AI-powered meeting notes and automations. We support over 100 languages and automatic participant identification in both in-person and online meetings.

• Automatically-identified and assigned action items

• AI-enabled search across all meetings

• Automations with 100+ app integrations

• Industry-leading security with SOC 2 Type II, EU-U.S. Data Privacy Framework, and HIPAA compliance

• Ability to capture both online and in-person meetings with desktop and mobile apps