Gong receives mixed feedback from users, with many praising its versatility and ease of use for analyzing sales calls to coach representatives and improve messaging. Users appreciate the AI integration and find the platform generally satisfying for revenue intelligence purposes. However, some users report significant delays, with calls taking up to 60 minutes to become available after recording, leading to disappointment with the service's performance.

Bluedot users describe it as feeling like a natural extension of their workflow, with the ability to quietly join calls without requiring invites or bots while capturing information in the background. The platform maintains a high user satisfaction rating based on its seamless integration capabilities. However, some users have encountered issues with account setup requirements, including requests for social security information that have raised concerns about legitimacy among certain user communities.

Readers can learn more about these platforms through the following resources: 1, 2, 3, 4, and 5.

Gong positions itself as a comprehensive conversation intelligence platform focused on sales teams. It offers robust analytics, coaching features, and deal intelligence that can transform how sales organizations operate. However, the high cost and occasional processing delays may limit its accessibility for smaller teams, while its integrations, though extensive, often require workarounds to truly streamline post-meeting workflows.

Bluedot emphasizes transcription accuracy and discreet recording without meeting bots. Its Chrome extension approach works well for users who want seamless capture across platforms without disrupting meetings. The tool's strength lies in accurate transcription, but the limited free tier and Chrome dependency may restrict broader adoption, and its integrations fall short of creating a truly automated meeting-to-action workflow.

Gong is best suited for established sales organizations with substantial budgets who need comprehensive conversation analytics and team coaching capabilities. Sales managers looking to improve team performance and forecast accuracy will find the most value. The platform works well for companies already invested in sales-focused tech stacks and willing to pay premium prices for advanced features.

Bluedot appeals to individual professionals and smaller teams who prioritize transcription accuracy and discreet recording. User researchers, consultants, and sales professionals who need reliable meeting capture without bot interference will find it most useful. It's ideal for Chrome users who want straightforward meeting documentation rather than complex sales analytics.

Why users switch away from Gong or Bluedot

Users switch away from Gong primarily due to its high cost structure compared to alternatives. The platform requires an annual platform fee of around $5,000 for small teams plus approximately $1,400-$1,600 per user per year, with additional onboarding services costing around $7,500. This enterprise pricing model with no monthly payment options and custom quotes only can make it financially prohibitive for smaller organizations or teams with budget constraints.

Technical performance issues drive user departures, particularly around call processing reliability and transcription quality. Users report experiencing lags and delays in call processing, which can disrupt workflow efficiency. Additionally, transcription inaccuracies occur that can affect the reliability of the conversation intelligence data that teams depend on for sales coaching and deal analysis.

The platform's privacy and access limitations create functionality barriers that prompt users to seek alternatives. Gong's privacy features, such as phone number redaction, sometimes hide useful information from calls that users need for their sales processes. The lack of a dedicated desktop application also restricts user access options, as the platform only operates through web browsers rather than providing installable Windows or Mac applications.

Users switch away from Bluedot due to its extremely restrictive free tier, which offers only 5 meetings total for lifetime use. This essentially functions as a trial rather than a usable free option, forcing users into paid plans quickly compared to competitors that offer more generous free tiers.

The platform's reliance on Chrome for the best experience creates limitations for organizations that use other browsers or require mobile functionality. Bluedot lacks mobile app support and its desktop app support is described as not fully mature, restricting users who need flexible access across different devices and platforms.

Higher-tier pricing becomes steep for small teams, particularly at the Pro ($25/month) and Business ($40/month) levels. Advanced features like longer video recordings, custom templates, and unlimited imports are locked behind these higher-priced plans, making the cost difficult to justify for teams that primarily need basic note-taking functionality.

FAQs

Based on the information provided:

Would Gong work for in-person meetings? What about Bluedot? Yes, both tools work for in-person meetings. Gong supports capturing face-to-face meetings via its mobile app, which is useful for live meetings or field sales. Bluedot can also capture any meeting on your device without requiring a bot to join calls.

Does either of these tools require a meeting bot to join the meeting? Gong's approach isn't specified in terms of meeting bots. Bluedot explicitly does not require a meeting bot - it works via a Chrome extension and can quietly record meetings without any bot presence, which users find less awkward since there's no visible bot in the meeting.

What do users say about the quality of transcriptions? For Gong, some users report occasional transcription inaccuracies. For Bluedot, users widely praise its transcription accuracy, with many noting it as "the most accurate" AI notetaker they've tried.

Do these tools help a user follow up with action items from the meeting? How so? Yes, both tools help with follow-up. Gong has an automation engine that can generate follow-up tasks automatically and provides AI recommendations to streamline processes. Bluedot's AI generates follow-up emails from notes and can log action items to participants.

Do these tools integrate with software like Hubspot, Salesforce, or Linear? Yes, both offer extensive integrations. Gong has 250+ integrations including Salesforce, HubSpot CRM, Slack, Zoom, Google Meet, and others. Bluedot offers wide integration capabilities including Slack, Notion, Google Drive, HubSpot, and Salesforce, with one-click sync to CRM and project management tools.

Another alternative: Circleback

Circleback provides best-in-class AI-powered meeting notes and automations. We support over 100 languages and automatic participant identification in both in-person and online meetings.

• Automatically-identified and assigned action items

• AI-enabled search across all meetings

• Automations with 100+ app integrations

• Industry-leading security with SOC 2 Type II, EU-U.S. Data Privacy Framework, and HIPAA compliance

• Ability to capture both online and in-person meetings with desktop and mobile apps