Gong user reviews indicate mixed experiences with the conversation intelligence platform. While many users appreciate its versatility and ease of use, particularly its ability to analyze call content for coaching and messaging improvements, some have expressed disappointment with technical issues such as lengthy processing times of up to 60 minutes for recorded calls to become available. Overall satisfaction ratings appear positive across review platforms, with users noting the platform's effective integration of AI capabilities.

Krisp receives generally positive feedback from users who value its AI-powered noise cancellation capabilities during calls and meetings. Users report that the software effectively eliminates background noise, with some noting it can filter out sounds as loud as clapping directly next to the microphone. The platform is praised for saving time, helping with organization and task tracking, and maintaining audio clarity during calls, with many users utilizing the free version for extended periods.

For more detailed reviews and information, readers can explore 1, 2, 3, 4, 5, and 6.

Gong excels as a comprehensive sales conversation intelligence platform, offering rich analytics, coaching insights, and deal forecasting capabilities. Its strength lies in detailed call analysis with features like talk ratios and AI-driven performance recommendations that help sales teams improve their effectiveness. However, the platform comes with a significant price tag, requiring substantial annual commitments plus per-user fees, and users report occasional processing delays and transcription issues that can impact workflow efficiency.

Krisp takes a different approach, focusing primarily on real-time noise cancellation while adding meeting transcription and AI summaries as secondary features. Its core strength is reliable audio enhancement that works across all communication apps, making it valuable for remote workers in challenging audio environments. The tool offers more affordable pricing with a functional free tier, but users report occasional voice distortion, high CPU usage, and mixed customer support experiences that can limit its effectiveness.

Gong is best suited for established sales organizations with substantial budgets that need comprehensive conversation analytics and team coaching capabilities. Krisp appeals more to individual professionals, small teams, or remote workers who prioritize clean audio quality and basic meeting documentation without requiring extensive sales-specific features. Both tools, while strong in their core competencies, offer limited integration depth and fall short of providing comprehensive workflow automation that truly helps users act on meeting insights.

Why users switch away from Gong or Krisp

Users switch away from Gong primarily due to cost concerns. The platform requires expensive enterprise pricing with an annual platform fee around $5,000 for small teams plus $1,400-$1,600 per user per year, with additional onboarding services costing approximately $7,500. This pricing structure often exceeds budgets, especially for smaller organizations or teams that need more cost-effective solutions.

Technical performance issues drive user departures from Gong. Users report experiencing lags and delays in call processing, which can disrupt workflow efficiency. Additionally, transcription inaccuracies occur that can impact the reliability of the conversation intelligence data that teams depend on for sales coaching and deal analysis.

Privacy and information accessibility features create user friction that leads to platform abandonment. Gong's privacy features, such as phone number redaction, sometimes hide useful information from calls that users need for their sales processes. This limitation can interfere with the comprehensive data access that sales teams require for effective customer relationship management and deal progression tracking.

Users switch away from Krisp due to audio quality issues that affect the core functionality. Some users report that Krisp occasionally distorts the speaker's voice or clips words, particularly when trying to cancel very loud noises. These audio quirks can also impact transcription accuracy, undermining both the noise cancellation and meeting assistant features.

The free plan limitations create friction for users who need consistent access to Krisp's features. The noise cancellation is restricted to just 60 minutes per day on the free tier, which proves insufficient for heavy users who rely on the tool throughout their workday.

Resource consumption and platform limitations drive users to seek alternatives. Several users cite high CPU usage when Krisp is active, which can slow down other applications. Additionally, Krisp discontinued its mobile app, leaving users with desktop-only access for AI notes functionality, which limits flexibility for users who need cross-platform support.

FAQs

Would Gong work for in-person meetings? What about Krisp?

Yes, both tools work for in-person meetings. Gong supports capturing face-to-face meetings via its mobile app, which is useful for live meetings or field sales. Krisp can capture any conversation, whether online or offline, using noise-canceling audio on your device.

What do users say about the quality of transcriptions?

For Gong, some users report occasional transcription inaccuracies. For Krisp, users generally praise the transcription quality, with one user noting that summaries with key points and action items were "extremely accurate" and required minimal edits. However, some users report that audio quirks (like voice distortion or word clipping) can occasionally affect transcription accuracy.

Do these tools help a user follow up with action items from the meeting? How so?

Yes, both tools help with action items. Gong has an automation engine that can automatically generate follow-up tasks and trigger deal alerts as part of its AI-driven workflows. Krisp generates structured summaries with key points and action items, and allows task delegation in-app.

Do these tools integrate with software like Hubspot, Salesforce, or Linear?

Yes, both offer integrations with popular business software. Gong has extensive integrations with 250+ tools, including Salesforce, HubSpot CRM, Slack, Zoom, Google Meet, and others. Krisp offers calendar integration and native HubSpot CRM integration to push summaries directly to the CRM.

Another alternative: Circleback

Circleback provides best-in-class AI-powered meeting notes and automations. We support over 100 languages and automatic participant identification in both in-person and online meetings.

• Automatically-identified and assigned action items

• AI-enabled search across all meetings

• Automations with 100+ app integrations

• Industry-leading security with SOC 2 Type II, EU-U.S. Data Privacy Framework, and HIPAA compliance

• Ability to capture both online and in-person meetings with desktop and mobile apps