Gong offers comprehensive conversation intelligence specifically designed for sales teams, with robust analytics that track talk ratios, deal progression, and customer interaction patterns. The platform excels at sales coaching and performance improvement, providing detailed insights that help identify what drives successful deals. However, it comes with enterprise-level pricing that can be prohibitive for smaller teams, and users occasionally experience transcription delays and accuracy issues.

Gong is best suited for established sales organizations with substantial budgets who need deep conversation analytics and deal intelligence. The platform requires significant investment both financially and in terms of onboarding, making it most valuable for companies that can leverage its full feature set across multiple sales representatives. While it offers extensive integrations, these connections often feel surface-level and don't always translate into streamlined workflows that actually reduce post-meeting administrative work.

Krisp positions itself as an AI meeting assistant with industry-leading noise cancellation technology, offering unlimited transcription even on its free tier. The platform works across any application without requiring bots or plugins, and provides solid meeting summaries and task extraction capabilities. However, the local processing requirements can strain system resources, and while the noise cancellation is excellent, the broader meeting management features remain somewhat basic compared to specialized competitors.

Krisp works well for individual professionals and small teams who prioritize audio quality and need reliable transcription without significant upfront costs. The freemium model makes it accessible for freelancers, remote workers, and budget-conscious organizations who want meeting documentation without enterprise complexity. Though it offers integrations with major CRMs and productivity tools, these connections tend to be limited in scope and don't provide the deep workflow automation needed to truly streamline post-meeting action items and follow-ups.

Comparison table

What users say about Gong and Krisp

User reviews highlight Krisp's strong noise cancellation capabilities, effectively removing extraneous sounds, background voices, and echoes during calls as noted in discussions on Reddit. The tool is particularly valued for its privacy-focused approach, as users can utilize just the noise cancellation feature without having their call data processed or stored. This makes it an attractive option for users who prioritize audio quality improvement while maintaining data security.

Gong receives praise from users for its comprehensive meeting analysis and sharing capabilities, with reviewers noting that they can quickly share calls with clients or prospects immediately after meetings without administrative hassle, according to summarized user feedback. Users appreciate Gong's AI notetaker functionality for capturing summaries, tracking key moments, and automatically updating CRM systems, as highlighted in detailed reviews. The platform maintains a strong user satisfaction rating of 4.7 out of 5 based on 238 reviews, indicating consistent positive experiences with its sales call management features.

Users commonly switch away from Gong due to its high cost structure, which makes it prohibitive for many teams. The platform requires a significant annual commitment with platform fees around $5,000 for small teams plus approximately $1,400-$1,600 per user per year, along with potential onboarding costs of $7,500. This enterprise-level pricing with custom quotes only and no monthly payment options creates a substantial barrier, especially when users can find similar conversation intelligence features at lower price points from competitors.

Technical performance issues also drive users to seek alternatives. Many users report frustrating delays and lags in call processing, which can slow down sales workflows and reduce productivity. Additionally, transcription inaccuracies can undermine the core value proposition of the platform, as sales teams rely on precise conversation analysis for coaching and deal insights. These performance problems become particularly problematic given the premium pricing users are paying.

Privacy and usability limitations create additional friction that pushes users toward other solutions. Gong's privacy features, such as automatic phone number redaction, sometimes hide information that sales teams actually need access to for effective follow-up and customer relationship management. Furthermore, the lack of a dedicated desktop application means users must rely solely on web browser access, which some find less convenient than competitors offering native desktop experiences for their daily workflow needs.

One major reason users switch away from Krisp is performance and system resource concerns. Since Krisp performs AI processing locally on the device for noise cancellation and transcription, it can consume significant CPU resources, which may slow down other applications or cause the computer to run hot. Some users also experience minor lag during calls or find that transcripts take time to finalize after meetings end, creating friction in their workflow.

Another significant limitation is the restricted functionality on the free plan, particularly around AI-powered features. While Krisp offers unlimited transcription on its free tier, users are limited to only 2 AI note summaries per day and 60 minutes of noise removal daily. For professionals who attend multiple meetings per day or need consistent access to AI-generated summaries and task lists, these restrictions quickly become prohibitive, forcing them to either upgrade to paid plans or seek alternatives to Krisp.

The third key reason users move away from Krisp relates to accuracy issues with certain types of speech and limited advanced integrations. Users report that the transcription struggles with heavy accents or fast speech, and while Krisp offers accent conversion features, they're not perfect solutions. Additionally, advanced CRM integrations with platforms like Salesforce and HubSpot are only available on higher-tier Business plans, making it less accessible for users who need these professional integrations but want to avoid the higher costs.

Using Gong

Does Gong work for in-person meetings?

Yes, Gong supports capturing in-person face-to-face meetings via its mobile app, making it useful for live meetings or field sales situations.

What do users say about the quality of Gong transcriptions?

Users report that Gong provides rich call analytics including transcripts, though some users have noted occasional transcription inaccuracies and lags or delays in call processing.

How does Gong help users follow up on action items?

Gong includes an automation engine with AI-driven workflows that can automatically generate follow-up tasks. It can trigger deal alerts, analyze emails, and provide AI recommendations to streamline sales processes.

Does Gong integrate with software like Hubspot, Salesforce, or Linear?

Yes, Gong has extensive integrations with over 250 tools, including connections with CRM systems like Salesforce and HubSpot, as well as communication and productivity tools like Slack, Zoom, Google Meet, Webex, and Calendly.

Using Krisp

Does Krisp work for in-person meetings?

Yes, Krisp explicitly supports in-person meetings by transcribing via your laptop's microphone. This feature is available even on the free plan and is useful for recording live meetings or conference calls in a room.

Does Krisp require a meeting bot to join the meeting?

No, Krisp does not require a meeting bot. It records and transcribes meetings locally (bot-free) by acting as a virtual microphone/speaker on your device.

What do users say about the quality of Krisp transcriptions?

Users report that Krisp provides 96% accurate transcriptions, even on the free plan. The noise removal feature is considered best-in-class, making transcripts more accurate even in noisy environments. However, some users note accuracy issues with heavy accents or fast speech, though the accent conversion feature helps address this challenge.

How does Krisp help users follow up on action items?

Krisp automatically detects and lists tasks from meetings in its AI-generated notes and summaries. Users can assign tasks and deadlines via the AI notes feature, helping keep everyone on the same page after meetings. The system can also auto-share notes after meetings to ensure follow-up.

Does Krisp integrate with software like Hubspot, Salesforce, or Linear?

Yes, Krisp integrates with HubSpot and Salesforce, but these native CRM integrations are only available on the Business plan ($15/month per user annually). The system also offers Zapier integration and webhooks on the Pro plan, which could potentially connect to other tools like Linear.

Another alternative: Circleback

Circleback provides best-in-class AI-powered meeting notes and automations. We support over 100 languages and automatic participant identification in both in-person and online meetings.

• Automatically-identified and assigned action items

• AI-enabled search across all meetings

• Automations with 100+ app integrations

• Industry-leading security with SOC 2 Type II, EU-U.S. Data Privacy Framework, and HIPAA compliance

• Ability to capture both online and in-person meetings with desktop and mobile apps