User reviews of Gong present a mixed picture, with some experiencing significant technical issues while others express satisfaction with the platform's capabilities. One reviewer reported disappointment with Gong's performance, citing delays of up to 60 minutes for recorded calls to become available after recording. However, other users praise Gong's versatility and ease of use, particularly its ability to analyze call content for coaching sales representatives and improving messaging strategies, with the platform receiving high ratings of 4.8 out of 5 from both Gartner and G2 review platforms.

Zoom AI Companion receives feedback focused on its real-time assistance capabilities and engagement features during meetings. Users note that the platform includes features like Zoom Whiteboard integration and sentiment analysis to monitor participant engagement levels. However, there are questions about the practical utility of Zoom's AI-generated summaries and transcripts, with some users seeking clarification on whether these features provide actual value in real-world applications.

For more detailed information, readers can explore these resources: 1, 2, 3, 4, and 5.

Gong offers comprehensive conversation intelligence with advanced sales coaching capabilities and extensive CRM integrations. The platform provides detailed call analytics and AI-driven insights that help sales teams improve performance and close more deals. However, it comes with a significant price tag and requires annual commitments, making it less accessible for smaller organizations.

Zoom AI provides seamless integration for existing Zoom users at no additional cost, delivering instant meeting summaries and action items. The tool excels at simplicity and immediate value for teams already using Zoom's platform. However, it's limited to Zoom meetings only and lacks the depth of external integrations needed for comprehensive workflow management.

Gong is best suited for established sales organizations with substantial budgets who need deep conversation analytics and CRM integration. Zoom AI works well for general business teams seeking basic meeting intelligence without additional software investments. Both tools, while useful for their core functions, fall short in providing robust third-party integrations and actionable workflow automation that truly help users execute on meeting outcomes.

The choice between these platforms largely depends on your existing tech stack, budget constraints, and specific use case requirements. Sales-focused organizations will gravitate toward Gong's specialized features, while general business users may find Zoom AI's simplicity sufficient. Neither solution fully addresses the gap between meeting intelligence and practical task execution in broader business workflows.

Why users switch away from Gong or Zoom AI

Users switch away from Gong due to its high cost structure. The platform requires expensive enterprise pricing with no public pricing list, typically involving an annual platform fee of around $5,000 for small teams plus $1,400-$1,600 per user per year. Additional onboarding services can add another $7,500, and the platform does not offer monthly payment plans, requiring custom quotes only for annual commitments.

Technical performance issues drive user departures from Gong. Users report experiencing lags and delays in call processing, which can disrupt workflow efficiency. The platform also suffers from occasional transcription inaccuracies that can affect the reliability of meeting records and analysis.

The platform's privacy features create functionality limitations that frustrate users. Gong's phone number redaction and other privacy controls sometimes hide useful information from calls, reducing the value of recorded conversations. Additionally, users who need desktop software find that Gong lacks a dedicated desktop application, requiring access only through web browsers rather than providing an installable Windows or Mac client.

Users switch away from Zoom AI due to its limited platform compatibility. The tool only functions within Zoom meetings and cannot capture or analyze interactions from other video conferencing platforms, in-person meetings, or phone calls. This restriction forces organizations using multiple communication channels to seek solutions that work across their entire tech stack.

The integration capabilities present another significant limitation. Zoom AI offers few native integrations and lacks direct synchronization with popular CRM systems like HubSpot or productivity tools like Notion. Users requiring seamless data flow between their meeting intelligence and existing business systems find this ecosystem restriction insufficient for their workflow needs.

Zoom AI's automation and advanced analytics features remain underdeveloped compared to specialized alternatives. The platform provides basic automated summaries and Q&A functionality but lacks external workflow automation, advanced sales coaching features, or sophisticated conversation analytics that dedicated platforms offer. Users seeking comprehensive conversation intelligence beyond simple meeting summaries often require more robust analytical capabilities.

FAQs

Would Gong work for in-person meetings? What about Zoom AI?

Yes, Gong works for in-person meetings through its mobile app, which can capture face-to-face meetings and field sales interactions. Zoom AI does not work for in-person meetings - it only functions with virtual Zoom calls and cannot independently capture in-person audio.

Do these tools help a user follow up with action items from the meeting? How so?

Yes, both tools help with action items. Zoom AI automatically generates meeting summaries and next-action items at the end of Zoom calls. Gong includes an automation engine that can generate follow-up tasks automatically and provides AI recommendations to streamline processes, including triggering deal alerts and analyzing communications.

Do these tools integrate with software like HubSpot, Salesforce, or Linear?

Gong has extensive integrations with 250+ tools, including direct connections to Salesforce and HubSpot CRM, along with many other CRM, communication, and productivity platforms. Zoom AI has limited integrations and stays primarily within Zoom's ecosystem, with no direct HubSpot sync mentioned and few native integrations overall.

Another alternative: Circleback

Circleback provides best-in-class AI-powered meeting notes and automations. We support over 100 languages and automatic participant identification in both in-person and online meetings.

• Automatically-identified and assigned action items

• AI-enabled search across all meetings

• Automations with 100+ app integrations

• Industry-leading security with SOC 2 Type II, EU-U.S. Data Privacy Framework, and HIPAA compliance

• Ability to capture both online and in-person meetings with desktop and mobile apps