Gong offers robust AI-powered conversation intelligence specifically designed for sales teams, providing deep analytics on calls, emails, and meetings to drive revenue performance. Its strengths include comprehensive sales coaching capabilities, rich call analytics with AI insights, and extensive integrations with over 250 platforms. However, users frequently cite its high cost, occasional transcription delays, and privacy features that sometimes obscure useful information as significant drawbacks.

Gong is best suited for established sales organizations with substantial budgets who need sophisticated revenue intelligence and coaching tools. The platform requires a significant annual investment (typically $5,000+ platform fee plus $1,400-$1,600 per user annually) making it most viable for teams that can justify the expense through improved sales performance. While Gong offers many integrations, users often find themselves needing additional tools to fully operationalize insights and complete workflow automation beyond the sales process.

Zoom AI provides convenient meeting assistance built directly into the Zoom ecosystem, offering automated summaries, action item detection, and real-time captions at no additional cost for paid Zoom users. Its primary advantages include seamless integration with existing Zoom workflows, multi-language support, and accessibility for teams already invested in the Zoom platform. The main limitations include restriction to Zoom-only meetings, occasional inaccuracies in summaries and context recognition, and limited advanced analytics compared to specialized tools.

Zoom AI works best for teams heavily reliant on Zoom for meetings who want basic automation without additional software costs or complexity. It serves organizations seeking simple meeting documentation and follow-up capabilities rather than deep conversation analytics or sales intelligence. Despite its Zoom ecosystem integration, users often discover that the tool's basic automation engine leaves gaps in comprehensive workflow management and requires supplementary solutions for more sophisticated meeting-to-action workflows.

Comparison table

What users say about Gong and Zoom AI

Users generally appreciate Gong's robust AI capabilities and practical features, with many highlighting its effectiveness in sales environments. According to user feedback, Gong's sharing features are particularly impressive, allowing sales professionals to quickly distribute call recordings to clients and prospects without administrative overhead. Reviews consistently praise Gong AI Notetaker's ability to capture summaries, track key moments, and maintain CRM integration, making it a valuable tool for sales teams seeking comprehensive conversation intelligence.

Zoom AI receives more mixed reviews from users, with some questioning its practical utility in real-world scenarios. User discussions reveal skepticism about whether people actually utilize Zoom AI summaries effectively, with many expressing interest in more advanced features like the ability to query past meetings for accountability purposes. Despite these concerns, comprehensive reviews acknowledge that Zoom AI Companion offers useful features, though users often seek alternatives to Zoom AI that better meet their specific AI assistant needs.

High cost and limited value perception

Users frequently cite Gong's expensive pricing structure as a primary reason for switching to alternatives. The platform requires a significant financial commitment with annual platform fees around $5,000 for small teams plus approximately $1,400-$1,600 per user per year, along with potential onboarding costs of $7,500. This enterprise-level pricing with no monthly options or public pricing transparency forces organizations to make substantial budget commitments. Many users find this cost difficult to justify, especially when comparing it to more affordable alternatives or integrated solutions that provide similar core functionality at a fraction of the price.

Technical performance issues

Technical limitations and performance problems drive users away from Gong despite its advanced features. Users commonly report frustrating delays and lags in call processing, which can slow down sales workflows and reduce productivity. Additionally, transcription accuracy issues create problems for teams who rely on precise conversation records for deal analysis and coaching. These technical shortcomings undermine the platform's core value proposition of providing reliable conversation intelligence, leading users to seek more dependable alternatives that can consistently deliver accurate and timely results.

Privacy and data visibility constraints

Gong's privacy and security features, while important for compliance, sometimes create usability issues that prompt users to switch platforms. The platform's automatic redaction of sensitive information like phone numbers can inadvertently hide useful data from sales calls, making it harder for teams to access important customer details. This over-filtering can interfere with sales processes and limit the actionable insights teams can extract from their conversations. Users may migrate to solutions that offer more granular control over privacy settings or better balance security requirements with practical usability needs.

Users switch away from Zoom AI primarily because it locks them into the Zoom ecosystem exclusively. Unlike more versatile alternatives that work across multiple meeting platforms and communication tools, Zoom AI only functions within Zoom meetings and applications. This limitation becomes problematic for organizations that use diverse meeting platforms or need to analyze conversations from various sources beyond just Zoom calls.

The accuracy and analytical depth of Zoom AI often falls short of user expectations, particularly when compared to specialized conversation intelligence platforms. Users frequently report that summaries can be imprecise, with the AI missing important context or failing to correctly identify names and key details. Additionally, Zoom AI lacks advanced analytics capabilities and features like multi-meeting summary analysis that are available in dedicated conversation intelligence tools.

Organizations seeking comprehensive automation and advanced workflow capabilities find Zoom AI's basic feature set insufficient for their needs. While Zoom AI can automate simple note-taking and basic task generation within meetings, it lacks the sophisticated automation engines, extensive CRM integrations, and AI-driven workflow capabilities that specialized platforms offer. Companies requiring deep sales coaching insights, advanced deal intelligence, or complex workflow automation typically need more robust solutions that can integrate with their broader tech stack and provide actionable business intelligence beyond basic meeting summaries.

Using Gong

Does Gong work for in-person meetings?

Yes, Gong supports capturing in-person (face-to-face) meetings via their mobile app, which is useful for live meetings or field sales.

What do users say about the quality of Gong transcriptions?

Users report occasional transcription inaccuracies and some experience lags/delays in call processing.

How does Gong help users follow up on action items?

Gong includes an automation engine with AI-driven workflows that can automatically generate follow-up tasks and provide AI recommendations to streamline sales processes.

Does Gong integrate with software like Hubspot, Salesforce, or Linear?

Yes, Gong has extensive integrations with 250+ tools, including connections with CRM and productivity tools such as Salesforce, HubSpot CRM, Slack, Zoom, Google Meet, Webex, and Calendly.

Using Zoom AI

Does Zoom AI work for in-person meetings?

Yes, Zoom AI can work for in-person meetings when captured via a device using Zoom (such as through Zoom Rooms). The meeting needs to be recorded through Zoom for the AI to process it.

What do users say about the quality of Zoom AI transcriptions?

Users report that summaries can be imprecise, noting that the AI sometimes misses context or names. However, users also appreciate that Zoom AI supports a wide range of languages for transcription and summaries (30+ languages).

How does Zoom AI help users follow up on action items?

Zoom AI automatically identifies action items from meetings and can schedule follow-ups. It generates summaries with next steps and emails them to attendees, helping with task detection and tracking action items across meetings.

Does Zoom AI integrate with software like Hubspot, Salesforce, or Linear?

Zoom AI integrates primarily with Zoom's own ecosystem (Mail, Calendar, Slack via Zoom chat apps). For CRM integrations like HubSpot, these are available through Zoom's App Marketplace via marketplace apps. The integration capabilities appear to be more limited compared to other platforms.

Another alternative: Circleback

Circleback provides best-in-class AI-powered meeting notes and automations. We support over 100 languages and automatic participant identification in both in-person and online meetings.

• Automatically-identified and assigned action items

• AI-enabled search across all meetings

• Automations with 100+ app integrations

• Industry-leading security with SOC 2 Type II, EU-U.S. Data Privacy Framework, and HIPAA compliance

• Ability to capture both online and in-person meetings with desktop and mobile apps