User reviews of Krisp indicate it functions effectively as a noise cancellation tool, with users noting its ability to filter out background sounds during calls and meetings. The software receives praise for its time-saving capabilities and organizational features, with reviewers appreciating the upload functionality and task management aspects. Krisp maintains a 4.0 rating from 380 reviews on Trustpilot, with users reporting satisfaction with both free and paid versions.

Otter.ai reviews present a mixed picture, with users describing it as an easy-to-use recording and transcription service that nonetheless produces messy transcripts. Several reviewers express frustration with the platform's multi-speaker transcript accuracy, describing it as "absolutely horrible" at capturing conversations with multiple participants. The service receives criticism for bugs affecting core features, non-transparent pricing, and poor customer support, earning a 3.8 rating from 470 reviews on Trustpilot.

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Krisp excels at noise cancellation and offers accurate meeting transcription with AI summaries. Users praise its reliability and the combination of clear audio with automated note-taking features. However, it can consume significant CPU resources, has limited free tier usage, and occasionally distorts audio during heavy noise cancellation.

Krisp is best suited for remote workers in noisy environments, call center professionals, and anyone who prioritizes audio quality alongside meeting documentation. The tool works particularly well for users who need both professional-sounding calls and automated meeting notes. Its desktop-only approach and basic integrations may limit its appeal for mobile-first or workflow-heavy users.

Otter.ai provides comprehensive transcription services with real-time collaboration features and speaker identification. It offers a generous free tier and captures detailed meeting information with searchable transcripts. The platform struggles with verbose, unstructured output and can have accuracy issues with complex audio or speaker identification.

Otter.ai serves students, journalists, and business professionals who need detailed meeting documentation and collaboration features. Its mobile apps and web-based approach make it accessible across devices and suitable for various meeting formats. Both tools offer limited integration depth and lack robust automation capabilities to transform meeting insights into actionable workflows.

Why users switch away from Krisp or Otter.ai

Users switch away from Krisp due to audio quality issues that can interfere with their primary communication needs. Some users report that Krisp occasionally distorts the speaker's voice or clips words, particularly when attempting to cancel very loud noises. These audio quirks can affect transcription accuracy, undermining both the noise cancellation and meeting transcription features that users rely on.

The restrictive limitations of Krisp's free plan drive users to seek alternatives with more generous usage allowances. The free version caps noise cancellation at just 60 minutes per day and limits users to only 2 meeting summaries per day. Users who need more extensive functionality throughout their workday find these constraints too limiting for their regular workflow requirements.

Technical performance issues and cost considerations prompt users to explore other options. Several users report high CPU usage when Krisp is active, which can impact overall system performance. Additionally, some users find the Pro plan pricing too high if they only need one of the main features rather than both noise cancellation and meeting notes, leading them to seek more targeted or cost-effective solutions.

Users switch away from Otter.ai due to transcription quality issues. The transcripts frequently contain mistakes in transcription accuracy and speaker identification, particularly when dealing with complex audio situations. This makes the output unreliable for users who need precise documentation of their meetings and conversations.

The verbose and unstructured nature of Otter.ai's transcripts creates usability problems. Users report that transcripts lack proper structure, making it difficult to quickly locate key takeaways or important information from meetings. This forces users to spend additional time sorting through lengthy, disorganized content to find what they need.

Meeting management functionality causes operational disruptions for users. The Otter assistant can spam calendar invites and join unwanted meetings when not properly configured, creating workflow interruptions. Additionally, the free version's 40-minute cap on Zoom meetings restricts usage for users who need longer meeting coverage.

FAQs

Would Krisp work for in-person meetings? What about Otter.ai?

Yes, both tools work for in-person meetings. Krisp can capture any conversation (online or offline) using noise-canceling audio on your device. Otter.ai can also transcribe live in-person conversations via its app.

Does either of these tools require a meeting bot to join the meeting?

Krisp does not require a meeting bot - it records and transcribes meetings locally via the Krisp app and works with any voice app. Otter.ai can use a meeting bot (an assistant that joins meetings in real time for platforms like Zoom and Teams), but it can also record audio directly via its web or mobile app without requiring a meeting.

What do users say about the quality of transcriptions?

For Krisp, users report that the AI summaries with key points and action items are "extremely accurate" and require minimal edits. However, some users note that audio quirks (voice distortion or word clipping) can occasionally affect transcription accuracy.

For Otter.ai, users appreciate the real-time transcript capability, but note that transcripts can be overly verbose and lack structure. Some reviews mention mistakes in transcription or speaker identification, particularly with complex audio.

Do these tools help a user follow up with action items from the meeting? How so?

Yes, both tools help with action items. Krisp automatically generates meeting notes and summaries that include action items, and allows task delegation within the app. Otter.ai's "OtterPilot" feature auto-generates summaries and follow-up emails, and provides AI-generated summaries of key themes from meetings.

Do these tools integrate with software like Hubspot, Salesforce, or Linear?

Krisp offers native HubSpot CRM integration to push summaries, along with calendar integration for one-click recording.

Otter.ai integrates with platforms like Zoom and Slack, and can push notes to HubSpot and Notion via its OtterPilot feature. It also provides CRM updates as part of its automation capabilities.

Another alternative: Circleback

Circleback provides best-in-class AI-powered meeting notes and automations. We support over 100 languages and automatic participant identification in both in-person and online meetings.

• Automatically-identified and assigned action items

• AI-enabled search across all meetings

• Automations with 100+ app integrations

• Industry-leading security with SOC 2 Type II, EU-U.S. Data Privacy Framework, and HIPAA compliance

• Ability to capture both online and in-person meetings with desktop and mobile apps