Krisp offers strong real-time noise cancellation that works across virtually all communication apps, making it ideal for remote workers in noisy environments or call centers. The tool has recently expanded to include AI-powered meeting transcription and summaries with high accuracy. However, it can occasionally distort audio or consume significant CPU resources, and the free plan's 60-minute daily limit may be restrictive for heavy users.

Zoom AI provides seamless integration within Zoom's platform, automatically generating meeting summaries and allowing participants to ask questions during calls. It's cost-effective since it's included free with paid Zoom accounts and requires no additional setup for existing Zoom users. The main limitation is that it only works within Zoom meetings and lacks the advanced features of dedicated meeting management tools.

Krisp is best suited for professionals who need superior audio quality across multiple communication platforms and want meeting notes as a secondary benefit. Zoom AI works well for organizations already committed to Zoom who want basic meeting assistance without additional software costs. Both tools serve different primary use cases - Krisp prioritizes audio enhancement while Zoom AI focuses on meeting intelligence within a single platform.

While both tools provide meeting summaries, neither offers robust integration capabilities with popular productivity platforms like HubSpot or Notion. Users seeking to streamline their workflow by automatically syncing meeting insights with their existing tools may find both options lacking in meaningful automation. The limited ecosystem connectivity means meeting outcomes often remain siloed rather than driving actionable next steps in users' broader work processes.

Comparison table

What users say about Krisp and Zoom AI

User reviews of Krisp reveal a generally positive reception, with customers praising its effectiveness and value proposition. According to reviews on Trustpilot, users describe the service as "game changing and affordable," particularly appreciating how the AI notes and task summaries help them manage meeting deliverables effectively. Users on Reddit highlight Krisp's core functionality, noting that it successfully removes extraneous sounds, background voices, and echoes during calls.

Zoom AI reviews present a more mixed picture, with users expressing both interest and skepticism about the platform's AI capabilities. A comprehensive review covers the features, pros, and cons of Zoom AI Companion, suggesting users might want to consider alternatives to Zoom AI for the best AI assistant experience. Discussion on Reddit reveals that while some users see potential in features like AI summaries, they desire more advanced functionality such as the ability to query past meetings for instant accountability and better meeting management.

Users switch away from Krisp primarily due to the restrictive limitations of the free plan. The free version only provides 60 minutes per day of noise cancellation and up to 2 meeting summaries daily, which can be highly restrictive for heavy users who need consistent audio enhancement throughout their workday. This limitation forces users to either upgrade to paid plans or seek alternative solutions that offer more generous free usage allowances.

Technical performance issues also drive users to abandon Krisp despite its generally praised noise removal capabilities. Some users experience audio quirks where Krisp occasionally distorts the speaker's voice or clips words, especially when trying to cancel very loud background noises. These audio distortions can negatively impact transcription accuracy and overall call quality. Additionally, several users report high CPU usage when Krisp is active, which can slow down their computers and affect productivity during important calls or meetings.

Cost concerns represent another significant factor in user churn, particularly for those who only need specific features rather than Krisp's full suite of capabilities. Users find the pricing for the Pro version relatively high, especially when they only require either noise cancellation or meeting notes rather than both features combined. This pricing structure makes the service less attractive to users with limited budgets or those who have found more cost-effective alternatives that better match their specific use case requirements.

Users switch away from Zoom AI primarily due to its platform limitations. Unlike tools like Krisp that work across virtually all communication apps, Zoom AI only functions within Zoom meetings. This restriction becomes problematic for users who conduct meetings on multiple platforms like Microsoft Teams, Google Meet, or other communication tools, forcing them to seek more versatile solutions that can handle their diverse meeting environments.

The limited integration capabilities of Zoom AI present another significant drawback for users. While Zoom AI stays within Zoom's ecosystem with few native integrations, users often need to connect their meeting insights with external tools like HubSpot for CRM management or Notion for documentation. The lack of direct integrations with these popular productivity and business tools creates workflow inefficiencies, prompting users to switch to alternatives that offer robust integration options and can seamlessly connect with their existing tech stack.

Feature maturity and flexibility issues also drive users away from Zoom AI. Some users find certain features immature, particularly noting that the AI's meeting management capabilities aren't as full-featured as dedicated tools, with limited control over which meetings to record or summarize. Additionally, users report occasional hiccups in retrieving or sharing AI notes outside of Zoom's interface, and the integration with Zoom Chat remains basic according to user feedback. These limitations push users toward more specialized AI meeting tools that offer greater control, better external sharing capabilities, and more advanced automation features.

Using Krisp

Does Krisp work for in-person meetings?

Yes, Krisp works for in-person meetings. It can capture any conversation, whether online or offline, using noise-canceling audio on your device.

Does Krisp require a meeting bot to join the meeting?

No, Krisp does not require a meeting bot to join the meeting. It records and transcribes meetings locally via the Krisp app and works with any voice app without needing a bot.

What do users say about the quality of Krisp transcriptions?

Users have generally positive feedback about Krisp's transcription quality. One user noted that the summaries with key points and action items were "extremely accurate," requiring minimal edits. However, some users report that audio quirks can occasionally affect transcription accuracy, particularly when Krisp tries to cancel very loud noises, which might distort the speaker's voice or clip words.

How does Krisp help users follow up on action items?

Krisp automatically generates meeting notes and summaries that include key points and action items. It also allows task delegation within the app, making it easier for users to follow up on what needs to be done after meetings.

Does Krisp integrate with software like HubSpot, Salesforce, or Linear?

Yes, Krisp has integrations including calendar integration for one-click recording and native HubSpot CRM integration to push summaries directly to the platform.

Using Zoom AI

Does Zoom AI work for in-person meetings?

No. Zoom AI only works for virtual Zoom calls and cannot independently capture in-person audio.

How does Zoom AI help users follow up on action items?

Zoom AI automatically generates meeting summaries and highlighted action items almost instantly after meetings end. These summaries include next-action items that are useful for sharing recaps with participants.

Does Zoom AI integrate with software like HubSpot, Salesforce, or Linear?

No. Zoom AI has limited integrations and stays within Zoom's ecosystem with few native integrations. There is no direct HubSpot or other CRM sync available.

Another alternative: Circleback

Circleback provides best-in-class AI-powered meeting notes and automations. We support over 100 languages and automatic participant identification in both in-person and online meetings.

• Automatically-identified and assigned action items

• AI-enabled search across all meetings

• Automations with 100+ app integrations

• Industry-leading security with SOC 2 Type II, EU-U.S. Data Privacy Framework, and HIPAA compliance

• Ability to capture both online and in-person meetings with desktop and mobile apps