Krisp receives positive feedback from users who appreciate its effective noise cancellation capabilities, with reviewers noting that it can eliminate background sounds so thoroughly that loud noises like clapping near the microphone won't register during calls. Users find the AI-powered features save significant time and help with organization and task tracking, particularly praising the new upload feature. The service maintains a 4.0 rating based on 380 reviews, with many users reporting satisfaction with both the free and paid versions.

Zoom AI Companion users highlight its real-time assistance capabilities and integration features like the Zoom Whiteboard that enhance meeting productivity. The platform includes sentiment analysis to monitor participant engagement during meetings, helping maintain interaction levels throughout sessions. Reviews focus on the practical applications and specific use cases where the AI companion proves most beneficial for meeting management and collaboration.

For more information, readers can explore these resources: 1, 2, and 3.

Krisp excels as a noise cancellation tool that doubles as a meeting assistant, working across virtually all communication platforms. Users consistently praise its reliable audio enhancement capabilities and accurate AI-generated summaries with minimal editing required. However, it faces limitations including occasional audio distortion, high CPU usage, and restricted functionality on the free plan that may not justify the cost for users seeking single-feature solutions.

Zoom AI provides seamlessly integrated meeting assistance exclusively within Zoom's ecosystem, automatically generating summaries and action items without additional setup. The tool offers instant post-meeting recaps and comes at no extra cost for existing paid Zoom subscribers, making it cost-effective for organizations already using the platform. Its primary drawbacks include platform dependency, limited functionality compared to dedicated tools, and basic integration capabilities that restrict its utility beyond Zoom's environment.

Both tools serve different audiences effectively but have notable gaps in comprehensive workflow integration. Krisp suits remote workers in noisy environments and call centers who need universal audio enhancement, while Zoom AI works best for organizations heavily invested in Zoom's ecosystem. Neither tool fully addresses the broader challenge of turning meeting insights into actionable workflows across business applications.

The integration limitations of both platforms highlight a common shortcoming in current meeting AI tools - they capture and summarize well but fall short in helping users actually implement meeting outcomes. Organizations seeking comprehensive meeting-to-action workflows may find these tools useful for specific functions but insufficient for complete productivity enhancement. Both represent solid options within their respective niches rather than comprehensive meeting management solutions.

Why users switch away from Krisp or Zoom AI

Users switch away from Krisp primarily due to the restrictive limitations of its free plan. The free version only provides 60 minutes per day of noise cancellation and up to 2 meeting summaries per day, which proves insufficient for heavy users who need consistent audio filtering throughout their workday.

Technical performance issues drive another segment of users to seek alternatives. Krisp can occasionally distort the speaker's voice or clip words, particularly when attempting to cancel very loud background noises. This audio distortion affects transcription accuracy and can impact meeting quality. Additionally, some users experience high CPU usage when the application is active, which can slow down their system performance.

Cost considerations also factor into user decisions to switch platforms. Users find the Pro plan pricing high if they only need one specific feature rather than the full suite of noise cancellation and meeting notes functionality. The mixed reviews regarding customer support, with some users citing slow response times, further contributes to user dissatisfaction and platform switching.

Users switch away from Zoom AI primarily because it only functions within Zoom's ecosystem, limiting its utility for organizations that use multiple video conferencing platforms. While Zoom AI works seamlessly for Zoom meetings, it cannot capture or assist with meetings on other platforms, making it inadequate for businesses that need comprehensive meeting assistance across different tools.

The platform's integration capabilities are severely restricted compared to alternatives. Zoom AI lacks direct integrations with popular productivity tools like HubSpot or Notion, keeping meeting data siloed within Zoom's ecosystem. Additionally, it cannot capture in-person conversations or audio from sources outside of virtual Zoom calls, unlike tools that can record and transcribe any conversation through device audio.

Zoom AI's feature set remains limited in scope and maturity. Users report that the meeting management capabilities are not as full-featured as dedicated AI meeting tools, with limited control over which meetings to record or summarize. The integration with Zoom Chat has been described as basic, and some users experience difficulties retrieving or sharing AI-generated notes outside of Zoom's interface, creating workflow friction for teams that need to distribute meeting information across different platforms.

FAQs

• Would Krisp work for in-person meetings? What about Zoom AI? Yes, Krisp works for in-person meetings as it can capture any conversation (online or offline) using noise-canceling audio on your device. Zoom AI, however, does not work for in-person meetings - it only works for virtual Zoom calls and cannot independently capture in-person audio.

• Does either of these tools require a meeting bot to join the meeting? No, Krisp does not require a meeting bot - it records and transcribes meetings locally via the Krisp app and works with any voice app. Zoom AI also doesn't require a separate bot since it's built directly into the Zoom platform.

• What do users say about the quality of transcriptions? For Krisp, users report that AI summaries with key points and action items are "extremely accurate" and require minimal edits. However, some users note that audio quirks (like voice distortion or word clipping when canceling very loud noises) can occasionally affect transcription accuracy.

• Do these tools help a user follow up with action items from the meeting? How so? Both tools help with action items. Krisp automatically generates meeting summaries with key points and tasks, and allows task delegation within the app. Zoom AI automatically generates meeting summaries and next-action items at the end of calls, with summaries and highlighted action items available almost instantly after meetings.

• Do these tools integrate with software like HubSpot, Salesforce, or Linear? Krisp offers native HubSpot CRM integration to push summaries, along with calendar integration for one-click recording. Zoom AI has limited integrations and stays mostly within Zoom's ecosystem with few native integrations and no direct HubSpot or similar CRM syncing capabilities.

Another alternative: Circleback

Circleback provides best-in-class AI-powered meeting notes and automations. We support over 100 languages and automatic participant identification in both in-person and online meetings.

• Automatically-identified and assigned action items

• AI-enabled search across all meetings

• Automations with 100+ app integrations

• Industry-leading security with SOC 2 Type II, EU-U.S. Data Privacy Framework, and HIPAA compliance

• Ability to capture both online and in-person meetings with desktop and mobile apps