Avoma functions as a comprehensive AI meeting assistant that records, transcribes, and summarizes meetings with impressive 95% accuracy across multiple platforms. It excels at organizing notes into actionable topics and integrates with popular CRM systems like Salesforce and HubSpot, making it particularly valuable for sales and customer success teams. However, its robust feature set can feel overwhelming for users with basic needs, and the premium pricing tiers may be prohibitive for smaller teams.

Zoom AI offers seamless integration for existing Zoom users, providing instant meeting summaries and real-time AI assistance without requiring additional setup or cost for paid subscribers. The tool's strength lies in its simplicity and immediate availability within Zoom's ecosystem, making it ideal for organizations already committed to Zoom for their video conferencing needs. Its main limitation is platform dependency - it only works within Zoom meetings and lacks the flexibility to capture content from other meeting platforms or in-person discussions.

Avoma suits sales teams, customer success organizations, and businesses requiring detailed meeting analytics across multiple platforms, particularly those already using CRM systems. Zoom AI works best for companies heavily invested in Zoom's ecosystem who want basic meeting documentation without additional complexity or cost.

Both tools, while functional within their respective domains, offer limited integration depth beyond their core platforms and fall short of providing comprehensive workflow automation that truly transforms meeting outcomes into actionable business processes. Users may find themselves needing additional tools to bridge the gap between meeting insights and actual task completion.

Comparison table

What users say about Avoma and Zoom AI

User reviews of Avoma highlight its ease of use and comprehensive meeting capabilities. According to feedback on G2, users find the platform very easy to set up with Zoom and other video calling systems, appreciating not only its recording functionality but also its ability to provide recaps and summaries. HubSpot Ecosystem reviews indicate that users are initially impressed with the platform, with many expressing enthusiasm for having a transcription and summarization partner during meetings.

Zoom AI Companion receives mixed feedback from users, with some praising its integration capabilities while others point to limitations in its AI functionality. Detailed reviews suggest that while the AI companion offers useful features, users may want to explore alternatives that provide more robust AI assistance capabilities. The platform's strengths appear to lie in its seamless integration with existing Zoom workflows, though some users find the AI features could be more comprehensive for their meeting assistance needs.

Platform Limitations and Complexity

Users often switch away from Avoma because it can be overly complex for simple needs. The platform is described as "not a basic transcriber" but rather a comprehensive, hefty system that many find to be overkill for individual users or straightforward transcription requirements. This complexity can overwhelm users who simply want to record and transcribe meetings without needing extensive features like CRM integration, detailed topic breakdowns, or advanced analytics.

Technical Issues and Reliability Concerns

Another significant reason users abandon Avoma is due to technical problems that disrupt their workflow. Some users report that the bot occasionally joins meetings late, which can result in missing important opening discussions. Additionally, there are issues with speaker identification accuracy, where the system sometimes fails to correctly identify who is speaking during meetings. These reliability concerns can be particularly problematic for professional settings where accurate attribution of comments and decisions is crucial.

Cost Considerations for Smaller Teams

The pricing structure also drives users away, especially smaller teams and organizations with limited budgets. While Avoma offers a free plan with basic features, the paid tiers are positioned at premium price points, with plans ranging from $19 to $129 per user per month. For small teams or individual users who don't require the full suite of enterprise features, these costs can be prohibitive, leading them to seek more affordable alternatives that better match their budget constraints and actual usage needs.

Users switch away from Zoom AI primarily due to its platform limitations that restrict their meeting management flexibility. Since Zoom AI only functions within Zoom's ecosystem, it cannot assist with meetings conducted on other platforms like Microsoft Teams, Google Meet, or in-person gatherings. This creates a significant constraint for organizations that use multiple meeting platforms or need to capture content from various sources, forcing them to seek more versatile solutions that can work across different environments.

The integration and automation capabilities of Zoom AI are notably limited compared to dedicated meeting assistant tools. Users find that Zoom AI lacks native integrations with popular business tools like HubSpot, Salesforce, or Notion, keeping their meeting insights trapped within Zoom's ecosystem. Additionally, the automation engine is basic, providing only automated summaries and Q&A functionality without the ability to create external workflow automation, follow-up emails, or CRM data entry that many businesses require for their sales and customer success processes.

Technical limitations and feature maturity issues also drive users to seek alternatives. Some users report that Zoom AI's meeting management features are not as full-featured as dedicated tools, with limited control over which meetings to record or summarize. The integration with Zoom Chat remains basic, and users occasionally experience hiccups when trying to retrieve or share AI-generated notes outside of the Zoom platform. These limitations become particularly problematic for teams that need more sophisticated meeting analysis, detailed transcription accuracy, or the ability to seamlessly export and share meeting insights across their broader business workflows.

Using Avoma

Does Avoma work for in-person meetings?

Yes, Avoma works for in-person meetings through its mobile app, which can record offline/in-person meetings for later transcription.

Does Avoma require a meeting bot to join the meeting?

Based on user feedback, Avoma does use a bot that joins meetings, though some users report that the bot sometimes joins meetings late.

What do users say about the quality of Avoma transcriptions?

Users highly rate Avoma's transcription accuracy at approximately 95%, even when dealing with jargon or accents. However, some users note that transcripts can be dense and difficult to skim quickly, and there are occasional speaker identification misses.

How does Avoma help users follow up on action items?

Avoma automatically generates organized notes broken into topics including next steps and actionable insights. It also automates follow-up emails and can sync meeting information and follow-ups to CRM systems, making it popular among sales and customer success teams.

Does Avoma integrate with software like HubSpot, Salesforce, or Linear?

Yes, Avoma integrates with HubSpot and Salesforce for CRM sync, capturing meeting information directly into these platforms. It also connects with other tools like Zoom and Slack, and can integrate with Notion via Zapier.

Using Zoom AI

Does Zoom AI work for in-person meetings?

No. Zoom AI only works for virtual Zoom calls and cannot independently capture in-person audio.

How does Zoom AI help users follow up on action items?

Zoom AI automatically generates meeting summaries and next-action items at the end of Zoom calls. The summaries and highlighted action items are generated almost instantly after the meeting, which users find handy for sharing recaps.

Does Zoom AI integrate with software like HubSpot, Salesforce, or Linear?

No. Zoom AI has limited integrations and stays within Zoom's ecosystem with few native integrations. There is no direct HubSpot or Salesforce sync available.

Another alternative: Circleback

Circleback provides best-in-class AI-powered meeting notes and automations. We support over 100 languages and automatic participant identification in both in-person and online meetings.

• Automatically-identified and assigned action items

• AI-enabled search across all meetings

• Automations with 100+ app integrations

• Industry-leading security with SOC 2 Type II, EU-U.S. Data Privacy Framework, and HIPAA compliance

• Ability to capture both online and in-person meetings with desktop and mobile apps