User reviews indicate that Fathom receives high ratings with users praising its accuracy and ease of integration, noting transcription accuracy between 85-90% and the ability to manually edit transcriptions. Reviews highlight that it works seamlessly in the background, integrates well with existing applications, and provides clear meeting summaries and action points after calls. Users particularly appreciate features like hypertext links to videos and find the tool quick and valuable for meeting management.

Fireflies.ai reviews describe it as a solid transcription tool with over 95% accuracy that automatically joins virtual meetings for transcription. Users find it easier to use compared to other similar platforms and appreciate its reliability for tasks like breaking down information, providing meeting updates, and general meeting assistance. The platform offers customer support through live chat and email, though phone support is not available, and while users consider it effective, they note it has some limitations.

For more detailed information about these AI meeting tools, you can explore these resources: 1, 2, 3, 4, 5, and 6.

Fathom offers a clean, intuitive interface with accurate transcription and fast AI summaries that appear seconds after meetings end. Its generous free plan and strong customer service make it accessible, though advanced features require paid subscriptions. The tool works well for sales teams and professionals who want to focus on conversations rather than note-taking, but it's limited to online meetings and lacks mobile app support. While it integrates with major CRMs, the depth of these connections remains somewhat surface-level for complex workflow automation.

Fireflies.ai provides broader platform compatibility and mobile app access, making it more versatile for both online and in-person meetings. The tool offers extensive language support and can handle file uploads for transcription, though users report mixed results with accent recognition and technical jargon. Its interface can feel cluttered, and the AI summaries sometimes lack nuance or lose important context from the original conversations. Despite offering numerous integrations, the platform's automation capabilities feel limited when it comes to truly streamlining post-meeting workflows.

Fathom is best suited for sales professionals and teams who primarily use Zoom, Google Meet, or Teams and value simplicity over advanced features. The tool works well for users who want reliable transcription and quick summaries without dealing with complex interfaces or setup processes. Its strong free tier makes it particularly attractive for small teams or individual users testing AI meeting tools.

Fireflies.ai appeals to teams needing cross-platform flexibility and mobile recording capabilities for hybrid work environments. It's suitable for organizations that conduct both online and in-person meetings and need broader language support. The tool works best for users who don't mind a more complex interface in exchange for additional features and recording options.

Why users switch away from Fathom or Fireflies.ai

Users switch away from Fathom due to limitations in meeting format support. Fathom only works with live, scheduled online meetings on Zoom, Google Meet, and Teams, and cannot import external audio files or record in-person meetings. This restricts users who need to transcribe recorded conversations, phone calls, or face-to-face meetings that weren't conducted on supported platforms.

The absence of mobile apps creates accessibility issues for users who need meeting functionality on iOS or Android devices. Fathom requires a desktop application for Mac or Windows to capture meetings, which limits flexibility for users who primarily work from mobile devices or need to access meeting recordings and summaries while away from their computers.

Feature limitations on the free plan drive users toward alternatives when their usage increases. While Fathom offers unlimited meeting recordings on the free tier, AI summaries are capped at 5 meetings per month, after which only basic transcripts remain available. Advanced capabilities like meeting templates and structured note sections are restricted to paid Team editions, requiring users to upgrade or seek platforms with more comprehensive free offerings.

Users switch away from Fireflies.ai due to transcription accuracy issues, particularly when dealing with heavy accents, technical jargon, or speaker identification. Several G2 reviewers reported problems with misidentified speakers and missed slang, which can compromise the reliability of meeting records and follow-up actions.

The AI-generated summaries often lack the precision users need, producing high-level overviews that lose important nuances, original phrasing, or tone from the actual conversation. This limitation makes it difficult for users who require detailed, contextually accurate meeting documentation for their workflow.

Users also encounter restrictions with the free plan, where advanced features like video recording are only available on higher-tier subscriptions. Additionally, some users find the interface cluttered and report receiving excessive email notifications, which can disrupt their productivity and user experience.

FAQs

• Would Fathom work for in-person meetings? What about Fireflies.ai? Fathom would not work for in-person meetings as it only works for scheduled online meetings on platforms like Zoom, Google Meet, and Teams. Fireflies.ai would work for in-person meetings since it has a mobile app that can record in-person meetings and voice notes.

• Does either of these tools require a meeting bot to join the meeting? Fireflies.ai requires a meeting bot ("Fred") to join meetings as a participant to record and transcribe. Fathom does not appear to use a meeting bot - it integrates directly with meeting platforms through a desktop app.

• What do users say about the quality of transcriptions? Users praise Fathom's transcriptions as quick and accurate. For Fireflies.ai, users generally report good transcription quality, including support for other languages like Dutch, though accuracy can decrease with heavy accents or technical jargon, and some users noted issues with misidentified speakers or missed slang.

• Do these tools help a user follow up with action items from the meeting? How so? Both tools help with follow-up action items. Fathom automatically generates action items and can even draft follow-up emails, plus it can push action items to CRM deals automatically. Fireflies.ai delivers summaries and bullet-point action items within minutes after calls and can create tasks in tools like Asana.

• Do these tools integrate with software like Hubspot, Salesforce, or Linear? Yes, both tools offer integrations with these types of software. Fathom integrates with CRM systems like HubSpot and Salesforce to sync call notes, plus Slack and Notion via Zapier. Fireflies.ai has dozens of integrations including native HubSpot and Salesforce integration, plus Slack and Zapier connectivity.

Another alternative: Circleback

Circleback provides best-in-class AI-powered meeting notes and automations. We support over 100 languages and automatic participant identification in both in-person and online meetings.

• Automatically-identified and assigned action items

• AI-enabled search across all meetings

• Automations with 100+ app integrations

• Industry-leading security with SOC 2 Type II, EU-U.S. Data Privacy Framework, and HIPAA compliance

• Ability to capture both online and in-person meetings with desktop and mobile apps