User reviews indicate that Fathom delivers accurate transcriptions with 85-90% accuracy rates and offers easy integration with popular applications. Users appreciate its seamless background operation during meetings and the ability to manually edit transcriptions when needed. The hypertext links to video segments are highlighted as a particularly valuable feature that adds significant utility to the meeting recording experience.

Zoom AI Companion receives feedback for its real-time assistance capabilities and engagement monitoring features that track participant sentiment during meetings. Users note the integration of collaborative tools like Zoom Whiteboard as part of the AI companion experience. The platform focuses on maintaining participant engagement through its sentiment analysis functionality while providing assistance throughout the meeting process.

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Fathom offers a robust AI notetaking solution with cross-platform support for Zoom, Google Meet, and Teams. Its strengths include accurate transcription, multiple summary formats, and a generous free plan that appeals to individual users and small teams. However, it lacks mobile app support and limits advanced features to paid tiers, while its integrations remain somewhat basic for users seeking comprehensive workflow automation.

Zoom AI provides seamless integration for existing Zoom users, automatically generating summaries and action items without requiring additional software setup. The tool excels in simplicity and is included at no extra cost for paid Zoom subscribers, making it attractive for organizations already invested in the Zoom ecosystem. Its main limitations include platform exclusivity, basic external integrations, and limited functionality for users needing cross-platform meeting support.

Fathom is best suited for sales teams, consultants, and professionals who attend meetings across multiple platforms and need detailed note-taking capabilities. The generous free tier makes it particularly appealing for freelancers and small businesses who want professional-grade meeting documentation without immediate cost commitment. Its speaker identification and multiple summary formats serve users who require comprehensive meeting records for client work or project management.

Zoom AI works well for organizations standardized on Zoom who prioritize simplicity over advanced features. It's ideal for teams that want basic meeting summaries without additional software complexity or budget allocation. However, both tools fall short in providing deep integrations and actionable workflow automation that would truly help users convert meeting insights into completed tasks and business outcomes.

Why users switch away from Fathom or Zoom AI

Users switch away from Fathom due to feature limitations in the free plan. Advanced capabilities like meeting templates with structured note sections are restricted to paid Team edition plans, forcing users to upgrade to access functionality they need for organized note-taking.

The platform's limited platform compatibility creates barriers for users with diverse meeting needs. Fathom only works with live meetings on Zoom, Google Meet, and Teams, without support for uploading external audio files for transcription. This restriction prevents users from processing recorded meetings or audio from other sources.

Technical limitations around mobile access and interface elements drive some users to alternatives. Fathom lacks a mobile app, requiring desktop use for all functionality. Additionally, some users find the on-screen widgets like live transcripts and pop-ups distracting during calls, though these can typically be hidden.

Users switch away from Zoom AI due to platform limitations that restrict its functionality to Zoom meetings only. This means the tool cannot assist with meetings on other platforms like Google Meet or Microsoft Teams, limiting its utility for organizations that use multiple video conferencing solutions.

Integration capabilities present another constraint for users seeking workflow automation. Zoom AI stays within Zoom's ecosystem with few native integrations and no direct sync with popular tools like HubSpot or Notion. The automation engine is limited to providing summaries and Q&A without external workflow automation capabilities.

Feature maturity issues also drive users to alternatives. Some users find the AI's meeting management less full-featured than dedicated tools, with limited control over which meetings to record or summarize. Additionally, integration with Zoom Chat remains basic, and users occasionally experience hiccups when retrieving or sharing AI notes outside the Zoom platform.

FAQs

Would Fathom work for in-person meetings? What about Zoom AI?

No, neither tool works for in-person meetings. Fathom only works for scheduled online meetings on platforms like Zoom, Google Meet, and Teams - it cannot import external audio files. Zoom AI only works for virtual Zoom calls and cannot independently capture in-person audio.

What do users say about the quality of transcriptions?

Users praise Fathom's transcriptions as quick and accurate. For Zoom AI, users mention that it provides live transcription in 30+ languages, but specific user feedback about transcription quality isn't detailed.

Do these tools help a user follow up with action items from the meeting? How so?

Yes, both tools help with action items. Fathom automatically produces AI summaries that include action items and can even draft follow-up emails after meetings. It auto-generates summaries and action items and can push them to CRM deals. Zoom AI automatically generates meeting summaries and next-action items at the end of Zoom calls, with summaries and highlighted action items generated almost instantly after meetings.

Do these tools integrate with software like Hubspot, Salesforce, or Linear?

Fathom integrates with CRM systems like HubSpot and Salesforce to sync call notes, plus connects with Slack and Notion via Zapier. Zoom AI has limited integrations - it stays within Zoom's ecosystem with few native integrations and no direct HubSpot or Notion sync.

Another alternative: Circleback

Circleback provides best-in-class AI-powered meeting notes and automations. We support over 100 languages and automatic participant identification in both in-person and online meetings.

• Automatically-identified and assigned action items

• AI-enabled search across all meetings

• Automations with 100+ app integrations

• Industry-leading security with SOC 2 Type II, EU-U.S. Data Privacy Framework, and HIPAA compliance

• Ability to capture both online and in-person meetings with desktop and mobile apps