Fireflies.ai users on Trustpilot report finding it easier to use compared to other similar platforms. The tool is commonly utilized for organizing thoughts through brain dump sessions, providing updates for missed meetings, and general productivity assistance. Users appreciate its straightforward interface and practical applications for meeting management and note organization.

Krisp users consistently praise the software's noise cancellation capabilities, with reviewers noting its effectiveness at eliminating background sounds during calls. The AI-powered tool receives recognition for maintaining audio clarity and has evolved to include new features like recording functionality. Users report that the free version provides substantial value, with many highlighting how the software saves time and helps with task organization.

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Fireflies.ai functions as a cloud-based meeting assistant that joins calls as a bot participant to record, transcribe, and summarize discussions across major platforms like Zoom and Teams. It offers good transcription accuracy, quick AI-generated summaries with action items, and a free tier that makes it accessible to small teams. However, users report that summaries can be overly high-level and lose nuance, while transcription struggles with heavy accents or technical jargon. The tool works well for teams focused on knowledge sharing and sales call analysis, though its integrations remain surface-level without deep workflow automation.

Krisp takes a different approach, primarily serving as an AI-powered noise cancellation tool that recently added meeting transcription capabilities. Its standout feature is real-time background noise removal, making calls more professional for remote workers in noisy environments. The tool works locally on your device rather than sending a bot to meetings, offering more privacy and universal compatibility with communication apps. Krisp suits individuals and call centers who prioritize audio quality alongside basic meeting documentation, though it lacks the collaborative features that teams might expect.

Both tools demonstrate limitations in their integration ecosystems, offering basic connections to popular platforms without the depth needed for comprehensive workflow automation. While they handle transcription and summarization adequately, neither provides robust tools for actually executing on meeting outcomes or seamlessly connecting insights to broader business processes. Users often find themselves manually transferring information and action items to other systems to complete their work.

The choice between these tools largely depends on primary use case: Fireflies.ai serves teams needing collaborative meeting documentation and analysis, while Krisp benefits individuals prioritizing audio quality with supplementary note-taking features. Both offer reasonable pricing tiers, though their effectiveness diminishes when users need sophisticated post-meeting workflow management. Organizations seeking comprehensive meeting-to-action solutions may find both tools require additional manual work to bridge the gap between meeting insights and actual task completion.

Why users switch away from Fireflies.ai or Krisp

Users may switch away from Fireflies.ai due to transcription accuracy issues, particularly when dealing with heavy accents, technical jargon, or complex audio environments. Several G2 reviewers noted problems with misidentified speakers and missed slang terms, which can compromise the reliability of meeting records and summaries for users who require precise documentation.

The AI-generated summaries produced by Fireflies.ai tend to be high-level and may lose important nuances from the original conversation. Users report that the summaries occasionally fail to capture the original phrasing or tone of discussions, which can be problematic for users who need detailed or contextually accurate meeting records for follow-up actions or reference purposes.

Feature limitations on the free tier create barriers for users who need comprehensive functionality. Video recording capability is restricted to higher-tier plans, and the free plan provides limited monthly meeting credits and summaries. Additionally, some users find the interface cluttered and report receiving excessive email notifications, which can impact the overall user experience and workflow efficiency.

Users switch away from Krisp due to audio quality issues that can negatively impact meeting transcription. Some users report that Krisp occasionally distorts the speaker's voice or clips words, particularly when attempting to cancel very loud noises, which directly affects transcription accuracy. These audio quirks can compromise the reliability of both the core noise cancellation feature and the meeting notes functionality.

The restrictive limitations of Krisp's free plan drive users to seek alternatives. The free tier caps noise cancellation at just 60 minutes per day and limits users to only 2 meeting summaries daily, which proves insufficient for heavy users who need consistent access throughout their workday. This daily restriction can interrupt workflow for professionals who rely on multiple or lengthy meetings.

Resource consumption and cost concerns push users toward other solutions. Multiple reviews cite high CPU usage when Krisp is active, which can slow down other applications and affect overall system performance. Additionally, some users find the Pro version pricing too high if they only need one of the features rather than both noise cancellation and meeting notes, making specialized alternatives more cost-effective for their specific needs.

FAQs

Would Fireflies.ai work for in-person meetings? What about Krisp?

Yes, both tools work for in-person meetings. Fireflies.ai has a mobile app that can record in-person meetings and voice notes. Krisp captures any conversation (online or offline) using noise-canceling audio on your device.

Does either of these tools require a meeting bot to join the meeting?

Fireflies.ai requires a meeting bot - it sends an AI meeting assistant called "Fred" that joins as a bot participant in online meetings. Krisp does not require a meeting bot - it records and transcribes meetings locally via the Krisp app and works with any voice app.

What do users say about the quality of transcriptions?

For Fireflies.ai, users report good transcription quality overall, even in other languages like Dutch. However, accuracy can decrease with heavy accents, technical jargon, misidentified speakers, or missed slang.

For Krisp, users find the AI summaries with key points and action items "extremely accurate," requiring minimal edits. However, audio quirks like voice distortion or clipped words can occasionally affect transcription accuracy, especially when canceling very loud noises.

Do these tools help a user follow up with action items from the meeting? How so?

Yes, both tools help with follow-ups. Fireflies.ai provides AI-generated summaries of key points and action items, delivering bullet-point action items within minutes after a call. It can also auto-log notes to CRM systems and create tasks in tools like Asana.

Krisp generates structured summaries with key points and tasks, and allows task delegation within the app.

Do these tools integrate with software like Hubspot, Salesforce, or Linear?

Fireflies.ai offers dozens of integrations including native HubSpot and Salesforce integration, plus Zapier connectivity for additional tools.

Krisp has calendar integration for one-click recording and native HubSpot CRM integration to push summaries, though its integration options appear more limited than Fireflies.ai.

Another alternative: Circleback

Circleback provides best-in-class AI-powered meeting notes and automations. We support over 100 languages and automatic participant identification in both in-person and online meetings.

• Automatically-identified and assigned action items

• AI-enabled search across all meetings

• Automations with 100+ app integrations

• Industry-leading security with SOC 2 Type II, EU-U.S. Data Privacy Framework, and HIPAA compliance

• Ability to capture both online and in-person meetings with desktop and mobile apps