Fireflies.ai offers a comprehensive meeting assistant that automatically joins calls to record, transcribe, and summarize discussions across major platforms like Zoom and Teams. Users praise its ease of setup and generally accurate transcription quality, with summaries and action items delivered within minutes of call completion. However, the tool struggles with heavy accents and technical jargon, while some users find the AI-generated summaries too high-level and lacking in nuance.

Fireflies.ai works best for sales teams, project managers, and knowledge workers who need consistent meeting documentation and can benefit from its mobile app for in-person recordings. The free tier makes it accessible for small teams, though advanced features require paid plans. While it offers numerous integrations with CRM and project management tools, the connections tend to be surface-level rather than enabling deep workflow automation.

Krisp takes a different approach by combining real-time noise cancellation with meeting transcription capabilities, working as an audio filter across all communication apps. Users consistently highlight its excellent noise removal technology and find the AI summaries surprisingly accurate with minimal editing required. The main drawbacks include occasional audio distortion when processing very loud noises, high CPU usage, and a restrictive 60-minute daily limit on the free plan.

Krisp suits remote workers in noisy environments, call centers, and professionals who prioritize audio quality alongside meeting documentation. Its local recording approach means no bot joins calls, which appeals to privacy-conscious users. Despite offering integrations with tools like HubSpot and calendar systems, the platform lacks the workflow depth needed to transform meeting insights into actionable business processes.

Comparison table

What users say about Fireflies.ai and Krisp

Fireflies.ai receives overwhelmingly positive feedback from users who praise its reliability and effectiveness as a meeting transcription tool. Users report that it delivers over 95% accuracy and automatically joins virtual meetings to provide seamless transcription services. Many users have become highly dependent on the tool, with one noting they use "Fred Fireflies in every meeting" and would be "literally lost without him now," while others describe it as a great tool that makes work easier by recording meetings and taking detailed notes.

Krisp.ai receives mixed reviews from users, with particularly strong criticism directed at customer support quality. While users acknowledge that Krisp is great for noise cancellation, with some praising its effectiveness in filtering out background noise, others report significant issues with customer service. Users complain that the support is absolutely dire, with some experiencing week-long delays in resolving subscription issues that remain ongoing.

Users often switch away from Fireflies.ai due to limitations in the quality and customization of AI-generated summaries. Many find that the summaries tend to be too high-level and lose important nuances, original phrasing, or tone from the actual conversation. This generic approach to summarization can be particularly problematic for users who need detailed, contextual meeting notes that capture the subtleties of their discussions rather than just broad overviews.

Transcription accuracy issues present another significant reason for users to seek alternatives. Several users have reported problems with Fireflies.ai's ability to handle heavy accents, technical jargon, and industry-specific terminology. Additionally, the system sometimes struggles with speaker identification, misattributing statements to the wrong participants or missing colloquial language and slang entirely. These accuracy problems can be particularly frustrating for users who rely on precise transcriptions for legal, medical, or technical meetings.

The restrictive nature of Fireflies.ai's free tier and feature limitations also drive users to switch to other platforms. Important functionality like video recording is only available on higher-priced tiers, which can be a significant barrier for users who need comprehensive meeting documentation. Some users also find the interface cluttered and become overwhelmed by excessive email notifications, creating a user experience that feels more burdensome than helpful for their workflow needs.

Users may switch away from Krisp primarily due to audio quality issues that can impact the core functionality. Despite its reputation for excellent noise cancellation, some users report that Krisp occasionally distorts the speaker's voice or clips words, particularly when trying to cancel very loud background noises. This audio distortion can directly affect transcription accuracy, undermining the reliability of the meeting notes feature that many users depend on for capturing important discussions.

The restrictive limitations of Krisp's free plan create another significant barrier for users. The free tier only provides 60 minutes per day of noise cancellation, which proves insufficient for heavy users who rely on the tool throughout their workday. This daily limit can be particularly frustrating for professionals who have multiple meetings or long conference calls, forcing them to either upgrade to paid plans or seek alternatives that offer more generous free usage allowances.

Cost considerations and resource consumption issues also drive users to explore other options. Some users find the pricing for the full Pro version too high, especially if they only need one specific feature rather than the complete package of noise cancellation and meeting notes. Additionally, several users have reported that Krisp consumes significant CPU resources when active, which can slow down their computers and affect overall system performance during important calls or meetings.

Using Fireflies.ai

Does Fireflies.ai work for in-person meetings?

Yes, Fireflies.ai works for in-person meetings through its mobile app, which can record in-person meetings and voice notes.

Does Fireflies.ai require a meeting bot to join the meeting?

Yes, Fireflies.ai works by sending a bot participant called "Fred" that joins meetings to record, transcribe, and summarize discussions across platforms like Zoom, Microsoft Teams, Google Meet, and Webex.

What do users say about the quality of Fireflies.ai transcriptions?

Users generally report good transcription quality, with many praising its accuracy even in other languages like Dutch. However, some users note that transcription accuracy can decrease with heavy accents or technical jargon, and there are occasional issues with misidentified speakers or missed slang.

How does Fireflies.ai help users follow up on action items?

Fireflies.ai delivers summaries and bullet-point action items within minutes after a call, which users find extremely helpful for follow-ups. It also integrates with project management and CRM tools, can auto-log notes to CRM systems for contacts and deals, and can create tasks in platforms like Asana.

Does Fireflies.ai integrate with software like Hubspot, Salesforce, or Linear?

Yes, Fireflies.ai offers dozens of integrations including native HubSpot and Salesforce integrations, as well as Slack and other CRM systems. It also provides Zapier integration for additional connectivity options.

Using Krisp

Does Krisp work for in-person meetings?

Yes, Krisp can capture any conversation, whether online or offline, using noise-canceling audio on your device.

Does Krisp require a meeting bot to join the meeting?

No, Krisp does not require a meeting bot. It records and transcribes meetings locally via the Krisp app and works with any voice app without needing a bot to join.

What do users say about the quality of Krisp transcriptions?

Users report that Krisp's AI summaries with key points and action items are "extremely accurate" and require minimal edits. However, some users note that audio quirks can occasionally affect transcription accuracy - Krisp might distort the speaker's voice or clip words, especially when trying to cancel very loud noises.

How does Krisp help users follow up on action items?

Krisp automatically generates meeting notes and summaries that include structured action items. It also allows task delegation within the app and can push summaries to CRM systems like HubSpot through native integrations.

Does Krisp integrate with software like Hubspot, Salesforce, or Linear?

Yes, Krisp offers calendar integration for one-click recording and has native HubSpot CRM integration to push summaries directly to the platform.

For users looking for more advanced features or seeking alternatives to Fireflies.ai, there are several options that offer deeper meeting automation capabilities and more comprehensive workflow integrations.

Another alternative: Circleback

Circleback provides best-in-class AI-powered meeting notes and automations. We support over 100 languages and automatic participant identification in both in-person and online meetings.

• Automatically-identified and assigned action items

• AI-enabled search across all meetings

• Automations with 100+ app integrations

• Industry-leading security with SOC 2 Type II, EU-U.S. Data Privacy Framework, and HIPAA compliance

• Ability to capture both online and in-person meetings with desktop and mobile apps