User reviews of Fireflies.ai highlight its ease of use compared to other similar platforms, with users finding it particularly accessible across different devices. Reviewers appreciate its versatility for various tasks including processing brain dumps, providing updates for missed meetings, and offering general meeting assistance. The platform maintains a 4.2-star rating based on 184 reviews, suggesting generally positive user satisfaction.

Zoom AI Companion receives mixed feedback from users, with some appreciating features like real-time assistance, Zoom Whiteboard integration, and sentiment analysis capabilities that help maintain meeting engagement. However, there appears to be skepticism among users about the practical utility of certain features, particularly the AI-generated summaries and transcripts. User discussions on platforms like Reddit question whether these AI features are actually helpful in real-world applications, indicating varied experiences with the tool's effectiveness.

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Fireflies.ai offers a comprehensive cross-platform meeting assistant that works with multiple video conferencing tools by sending an AI bot to record and transcribe sessions. The tool excels at providing detailed transcripts with speaker identification and generates quick summaries with action items after calls. However, users report that summaries can be too high-level and transcription accuracy suffers with accents or technical language, while the platform's integrations, though numerous, don't deeply connect meeting insights to actionable workflows.

Zoom AI provides seamless meeting assistance built directly into Zoom's platform, automatically generating summaries and allowing real-time AI queries during meetings. The tool's main advantage is its zero-setup integration for existing Zoom users and instant availability at no additional cost for paid subscribers. Its primary limitation is platform exclusivity to Zoom calls only, and while it offers basic integrations within Zoom's ecosystem, it lacks the depth needed to transform meeting content into meaningful business actions.

Fireflies.ai works best for teams using multiple meeting platforms who need detailed transcription and basic CRM integration, particularly sales teams analyzing call patterns across different tools. Zoom AI suits organizations already committed to Zoom's ecosystem who want simple, no-fuss meeting summaries without additional software complexity. Both tools serve their core transcription and summarization functions adequately but fall short of creating truly integrated workflows that help users act on meeting outcomes. Neither solution provides the depth of automation or third-party connectivity needed to make meetings genuinely productive beyond basic documentation.

Why users switch away from Fireflies.ai or Zoom AI

Users switch away from Fireflies.ai due to transcription accuracy issues, particularly when dealing with heavy accents, technical jargon, or complex audio environments. Several G2 reviewers noted problems with misidentified speakers and missed slang, which can compromise the reliability of meeting records and summaries for professional use.

The AI-generated summaries often lack the depth and nuance that users require for their specific workflows. Fireflies tends to produce high-level summaries that can lose the original phrasing or tone of discussions, making them less useful for detailed follow-up work or capturing the subtle context that may be critical for business decisions.

Feature limitations on the free plan create barriers for users who need comprehensive functionality without upgrading to paid tiers. Video recording is restricted to higher-tier plans, and the free version limits advanced features and monthly meeting credits, forcing users to either pay for expanded access or seek alternatives that offer more robust free options.

Users switch away from Zoom AI primarily because it only functions within Zoom meetings, limiting its utility for organizations that use multiple video conferencing platforms. While competitors like Fireflies.ai work across Zoom, Microsoft Teams, Google Meet, and Webex, Zoom AI cannot assist with meetings held on other platforms, creating gaps in meeting documentation for multi-platform users.

The platform lacks robust integrations with external productivity tools that many businesses rely on. Zoom AI has few native integrations and cannot directly sync with popular tools like HubSpot, Notion, or other CRM systems. This limitation forces users to manually transfer meeting insights to their existing workflows, whereas alternative solutions offer dozens of native integrations and automation capabilities.

Zoom AI provides limited automation and workflow capabilities compared to dedicated meeting assistant tools. The platform offers basic automated summaries and Q&A functionality but lacks external workflow automation, custom automation engines, or advanced features like automatic CRM logging and task creation that users can find in specialized meeting AI tools.

FAQs

Would Fireflies.ai work for in-person meetings? What about Zoom AI?

Yes, Fireflies.ai works for in-person meetings through its mobile app, which can record in-person meetings and voice notes. Zoom AI does not work for in-person meetings - it only works for virtual Zoom calls and cannot independently capture in-person audio.

Does either of these tools require a meeting bot to join the meeting?

Fireflies.ai requires a meeting bot called "Fred" to join virtual meetings as a participant to record and transcribe discussions. Zoom AI does not require a separate bot since it's built directly into Zoom's platform.

What do users say about the quality of transcriptions?

For Fireflies.ai, users report generally good transcription quality, even in other languages like Dutch. However, transcription accuracy can decline with heavy accents or technical jargon, and some users noted issues with misidentified speakers or missed slang.

Do these tools help a user follow up with action items from the meeting? How so?

Both tools help with action item follow-up. Fireflies.ai delivers summaries and bullet-point action items within minutes after a call and can automatically create tasks in project management tools like Asana. It also auto-logs notes to CRM systems.

Zoom AI automatically generates meeting summaries and next-action items at the end of Zoom calls, with summaries and highlighted action items generated almost instantly after meetings for easy sharing.

Do these tools integrate with software like Hubspot, Salesforce, or Linear?

Fireflies.ai offers extensive integrations with dozens of platforms, including native HubSpot and Salesforce integrations, plus additional connections through Zapier.

Zoom AI has limited integrations and stays primarily within Zoom's ecosystem, with few native integrations and no direct HubSpot or similar CRM syncing capabilities.

Another alternative: Circleback

Circleback provides best-in-class AI-powered meeting notes and automations. We support over 100 languages and automatic participant identification in both in-person and online meetings.

• Automatically-identified and assigned action items

• AI-enabled search across all meetings

• Automations with 100+ app integrations

• Industry-leading security with SOC 2 Type II, EU-U.S. Data Privacy Framework, and HIPAA compliance

• Ability to capture both online and in-person meetings with desktop and mobile apps