Gong vs. Avoma for meeting automation

What users say

Users report mixed experiences with both platforms. Avoma scores 4.6/5 from 1,337 G2 reviewers, starting at $19.00. Users praise its simple integration with video calling systems and effective conversation recording features. Some call it "great software" that transforms their business operations.

Gong earns a higher 4.8/5 from 6,181 G2 reviewers. Users value its fluid interface, powerful search capabilities, and AI integration. However, some users complain about long processing times (up to 60 minutes) for recordings and high costs ($20,000 mentioned by one reviewer).

Both tools function as AI meeting assistants that record and analyze conversations.

Why users choose Gong or Avoma

Users abandon Gong primarily because of:

• High costs: Annual platform fee (~$5,000 for small teams) plus $1,400-$1,600 per user annually

• No monthly plans, only custom quotes

• Technical issues: Lags in call processing disrupt workflows

• Privacy limitations: Phone number redaction hides information sales teams need

Users leave Avoma because of:

• Excessive complexity for basic transcription needs

• Technical glitches: Bot joins meetings late, speaker identification errors

• Premium pricing: Business plans cost ~$79/user/month, Enterprise plans reach $129/user/month

Comparing Gong and Avoma

Gong delivers powerful conversation intelligence for sales coaching but demands a significant investment and occasionally suffers technical problems. Its integrations lack depth beyond basic analytics.

Avoma offers accurate transcription and automated note organization at lower price points but overwhelms users seeking simpler solutions. Both platforms fail to deliver truly workflow-enhancing integrations.

Gong works best for enterprise sales organizations with large budgets seeking comprehensive call analytics. Its extensive language support serves global sales teams focused on performance optimization, but smaller organizations struggle with the high entry cost.

Avoma delivers better value for small to medium businesses needing reliable meeting transcription without enterprise pricing. Its free tier makes it accessible to diverse teams while providing sufficient automation to enhance productivity.

FAQs

Would Gong work for in-person meetings? What about Avoma?

Yes, both Gong and Avoma support in-person meetings through their mobile apps, which can record face-to-face conversations for later transcription and analysis.

Does either of these tools require a meeting bot?

Gong doesn't appear to require a meeting bot. Avoma uses a bot that joins meetings, though users report it "sometimes joins a meeting late."

What do users say about the quality of transcriptions?

Gong users report "occasional transcription inaccuracies." Avoma users praise its "~95% accurate" transcriptions even with jargon or accents, though some find transcripts "dense to skim quickly."

Another alternative: Circleback

Circleback delivers AI-powered meeting notes and automations with superior functionality:

• Automatically identifies and assigns action items

• Enables AI-powered search across all meetings

• Connects with 100+ app integrations

• Maintains industry-leading security (SOC 2 Type II, EU-U.S. Data Privacy Framework, HIPAA compliance)

• Captures both online and in-person meetings through desktop and mobile apps

• Supports over 100 languages with automatic participant identification