Gong excels as a comprehensive conversation intelligence platform designed for sales teams, offering advanced AI-powered analytics and coaching capabilities. Its strengths include rich call analytics, strong sales performance insights, and extensive integration options with 250+ tools. However, it comes with significant drawbacks including high cost, occasional transcription delays, and enterprise-level pricing that may be prohibitive for smaller teams.

Gong is best suited for established sales organizations with substantial budgets who need sophisticated conversation analysis and sales coaching tools. The platform requires annual commitments starting around $5,000 plus per-user fees, making it primarily viable for companies that can justify the investment through improved sales performance. While it offers extensive integrations, users may find that getting actionable follow-up tasks completed still requires significant manual effort.

Avoma positions itself as an all-in-one AI meeting assistant with a focus on streamlined note-taking and workflow automation across sales and customer success teams. Its advantages include accurate transcription, automated meeting summaries with action items, and more accessible pricing starting at $19 per user monthly. The main disadvantages are a confusing user interface for newcomers, occasional technical issues with meeting joins, and limited functionality for individual users or in-person meetings.

Avoma works well for small to medium-sized teams seeking comprehensive meeting management without enterprise-level complexity or cost. It appeals to organizations that want meeting intelligence capabilities but need more budget-friendly options than premium platforms. Despite offering 30+ integrations and automation features, users may still struggle with the depth of workflow integration needed to seamlessly execute the action items and insights generated from their meetings.

Comparison table

What users say about Gong and Avoma

Users consistently praise Avoma as great software that has had a big impact on business, describing it as a really smart idea that makes a significant difference in their operations. The platform appears to resonate well with users who appreciate its practical business applications and meaningful results. Overall, Avoma receives positive feedback for its effectiveness and user-friendly approach to meeting assistance.

Gong users highlight the platform's exceptional sharing capabilities, with one reviewer noting that Gong's sharing features are amazing and allow quick sharing of calls with clients or prospects right after meetings without administrative burden. Users appreciate how the Gong AI Notetaker effectively captures summaries, tracks key moments, and keeps CRM systems updated across sales calls. The platform maintains a strong 4.7 rating from 238 reviews, indicating widespread user satisfaction with its comprehensive meeting and sales call management features.

High cost is a primary driver for users switching away from Gong. The platform requires enterprise-level pricing with no public pricing list, typically demanding an annual platform fee of around $5,000 for small teams plus approximately $1,400–$1,600 per user per year. Additional onboarding services can cost around $7,500, and there are no monthly payment options available. This pricing structure makes Gong significantly more expensive than similar products in the market, creating a barrier for cost-conscious organizations.

Technical performance issues also push users to seek alternatives. Users frequently report experiencing lags and delays in call processing, which can disrupt workflow and reduce productivity. The platform also suffers from occasional transcription inaccuracies, which can undermine the reliability of the conversation intelligence insights that are central to Gong's value proposition. These technical shortcomings can be particularly frustrating for teams that rely on timely and accurate call analysis for their sales processes.

Privacy and data visibility concerns represent another significant reason for user attrition. While Gong offers privacy features like phone number redaction to protect sensitive information, these same features can sometimes hide useful information from calls, limiting the platform's analytical value. This creates a difficult balance for users who need comprehensive call insights while maintaining appropriate privacy standards, often leading them to seek solutions that better accommodate their specific data handling requirements.

High pricing represents a significant barrier for many users considering long-term use of Avoma. With no permanent free plan available and only a 14-day trial period, users must commit to paid subscriptions starting at $19 per recorder user per month on annual plans. The full-featured Organization and Enterprise tiers cost $24 and $39 per user monthly respectively, making it a substantial ongoing expense for teams and organizations that need advanced features.

The user interface presents another major challenge that drives users away from the platform. New users frequently encounter a confusing interface that requires a significant learning curve to master effectively. This complexity can be frustrating for teams looking for intuitive tools that allow immediate productivity gains, especially when compared to competitors that may offer more straightforward user experiences.

Technical reliability issues create ongoing frustrations that push users toward alternative solutions to Avoma. Users report experiencing occasional bugs and lag problems, particularly when the AI attempts to join meetings automatically. Additionally, the platform sometimes fails to automatically capture speaker names correctly, requiring manual intervention and reducing the seamless experience users expect from an AI-powered meeting assistant.

Using Gong

Does Gong work for in-person meetings?

Yes, Gong supports capturing in-person (face-to-face) meetings via its mobile app, making it useful for live meetings or field sales.

Does Gong require a meeting bot to join the meeting?

Based on the context provided, Gong can record calls outside of web conferences, including phone/VoIP calls and ad hoc face-to-face meetings via the mobile app, which suggests it doesn't always require a meeting bot. However, the specific details about when a bot is or isn't required aren't clearly stated in the context.

What do users say about the quality of Gong transcriptions?

Users report occasional transcription inaccuracies, and some experience lags or delays in call processing. However, the platform is still highly praised overall, with many users calling it a "game changer" for improving calls and team performance.

How does Gong help users follow up on action items?

Gong includes an automation engine with AI-driven workflows that can automatically generate follow-up tasks, trigger deal alerts, analyze emails, and provide AI recommendations to streamline sales processes.

Does Gong integrate with software like Hubspot, Salesforce, or Linear?

Yes, Gong has extensive integrations with 250+ tools, including Salesforce, HubSpot CRM, Slack, Zoom, Google Meet, Webex, and Calendly. While Linear isn't specifically mentioned, the extensive integration capabilities suggest broad compatibility with various productivity and CRM tools.

Using Avoma

Does Avoma work for in-person meetings?

Partially – Mobile apps allow recording anywhere, but Avoma is mainly used for scheduled online calls. In-person use is limited (no dedicated offline mode aside from manual recording via app).

Does Avoma require a meeting bot to join the meeting?

No, Avoma offers a bot-free note-taking option. While the bot can auto-join calls, Avoma also records locally via app/extension and then syncs, allowing you to capture audio on device without requiring a bot.

What do users say about the quality of Avoma transcriptions?

Users praise the highly accurate transcription and speaker separation, saying it saves time. The transcription quality is considered excellent and helps users focus on meetings without needing to take manual notes.

How does Avoma help users follow up on action items?

Avoma streamlines follow-ups by automatically creating action items and generating AI summaries, eliminating the need for manual minutes. It also automates meeting workflows by auto-sending follow-up emails and updating CRM fields.

Does Avoma integrate with software like Hubspot, Salesforce, or Linear?

Yes, Avoma has 30+ native integrations including CRM systems like Salesforce, HubSpot, and Zoho. It also integrates with other tools like Slack, MS Teams, Google Calendar, Zapier, Notion, and ClickUp.

Another alternative: Circleback

Circleback provides best-in-class AI-powered meeting notes and automations. We support over 100 languages and automatic participant identification in both in-person and online meetings.

• Automatically-identified and assigned action items

• AI-enabled search across all meetings

• Automations with 100+ app integrations

• Industry-leading security with SOC 2 Type II, EU-U.S. Data Privacy Framework, and HIPAA compliance

• Ability to capture both online and in-person meetings with desktop and mobile apps