Gong vs Fathom

Gong

Web plus iOS and Android; sales workflows are cloud-first

Mobile apps support recording and review. Gong is primarily an enterprise web platform rather than a general-purpose botless desktop recorder; only its Zoom integration offers native provider recording without the Gong bot.

EvidenceGong web-conferencing captureGong mobile recording

Fathom

Mac for the new bot-free experience; Windows on the older path

Fathom supports major online platforms on computers, but its current 3.0 rollout is limited to Mac and English-language meetings. Windows remains supported through the older bot-based experience. Official pages conflict on whether iOS in-person capture is already live; Android, Chromebook, Linux, phone calls, webinars, and breakout rooms are not normal supported paths.

EvidenceFathom supported systemsFathom 3.0 rollout

Gong

Mobile face-to-face audio recording

iOS and Android can capture scheduled or ad-hoc room meetings. Gong separates speakers, but same-room voices may appear as room-name Speaker 1, Speaker 2, and so on until someone edits them; noisy rooms can reduce quality.

EvidenceGong mobile recordingGong speaker identification

Fathom

iOS is staged; the old room workaround cannot separate speakers

Fathom’s marketing overview says its iOS app captures in-person meetings, but the help center and current launch page still call it coming soon or pre-download. In the older workaround, every room voice is attributed to the Fathom user rather than separated. Verify iOS access and room-speaker labeling in the actual account before rollout.

EvidenceFathom in-person meetingsFathom product overview

Gong

Rich call playback, libraries, snippets, and coaching review

Recording review is a core Gong workflow, with synchronized transcript, comments, snippets, libraries, trackers, and manager coaching tools.

EvidenceGong plans and seatsGong data retention

Fathom

Unlimited AV, playback, highlights, and clips

Fathom has polished review and sharing for online calls. Video no longer universally requires the bot, but the current bot-free video path is limited to Zoom on Mac rather than equivalent across every supported platform.

EvidenceFathom pricingFathom bot-free recordingFathom product overview

Gong

Sales summaries, next steps, account search, and conversation intelligence

Gong excels at finding deal moments, objections, topics, rep behaviors, and next steps. With Engage, recommended meeting follow-ups become due-dated to-dos that can be completed, dismissed, reviewed by managers, and acted on through email or calls. A recommendation can auto-dismiss after seven days if no other completion rule fires. The experience is optimized around customer and revenue questions rather than general company knowledge.

EvidenceGong plans and seatsGong recommended to-dosGong team to-do management

Fathom

Fast summaries, assigned action items, Ask Fathom, and team search

Summary quality and speed are core strengths. Paid AI action items identify assignees and link to the source moment; the API also returns completion state and assignee metadata. Fathom presents action items inside each meeting rather than documenting a workspace-wide task dashboard. Advanced summary types and some AI capabilities are plan-limited even while base transcription is free.

EvidenceFathom pricingFathom product overviewFathom AI action items

Gong

Deep account and deal history for GTM teams

Calls, meetings, and email roll into account and deal context. This is powerful for revenue work but is not positioned as a shared memory for every internal and external company conversation.

EvidenceGong plans and seats

Fathom

Meeting and customer-call library

Fathom organizes team calls and customer context well, but does not center a broader email/calendar/person/company knowledge layer for all departments.

EvidenceFathom pricing

Gong

Permissioned call, snippet, and folder sharing

Calls and snippets can be shared internally or externally, and shared folders can grant access to every call they contain. Gong documents automatic capture rules, while post-meeting distribution centers on direct shares, folders, teams, accounts, and coaching libraries.

EvidenceGong call and folder sharing

Fathom

Organization and team visibility defaults, plus attendee auto-share

Admins can set auto-capture and visibility separately for external, internal, and unscheduled meetings at organization or team level, including whether users may override the default. Individuals can also send a summary, a recording, or both automatically—but the audience is every calendar invitee, including people who did not attend.

EvidenceFathom auto-capture and visibility controlsFathom attendee auto-share

Gong

Purpose-built revenue workflows and engagement sequences

Gong automates CRM activity, deal signals, alerts, coaching, and sales engagement. Engage flows and AI-recommended to-dos centralize rep work and let managers inspect team queues. It is highly capable inside revenue operations, but this task system is package-gated and less open-ended for arbitrary company workflows.

EvidenceGong automation rulesGong recommended to-dosGong team to-do management

Fathom

CRM, webhook, Zapier, and Asana follow-through

Fathom handles common customer-facing follow-through well. Assigned action items can sync automatically or manually to Asana, webhooks can deliver action-item payloads, and Zapier or CRM integrations extend delivery. It does not document the same broad native trigger/condition/action builder for arbitrary work systems.

EvidenceFathom pricingFathom Asana integrationFathom public API

Gong

Deep CRM, calendar, conferencing, and sales-stack integrations

The integration strategy is strong where revenue teams live: CRMs, dialers, calendars, meeting platforms, and sales engagement systems.

EvidenceGong plans and seats

Fathom

Strong CRM, Asana, Zapier, and common work-tool connections

CRM delivery and collaboration integrations cover the common sales workflow, while Asana turns assigned meeting actions into trackable tasks. Broader issue-tracker coverage and custom operational actions are less central.

EvidenceFathom pricingFathom Asana integration

Gong

Mature APIs, exports, data cloud, and a focused MCP server

Gong exposes calls, full speaker-segmented transcripts, users, CRM-linked objects, exports, and data-warehouse tables. Its 2026 MCP server supports personal or organization-wide authorization for ChatGPT, Claude, Copilot, and custom agents, but is read-only and limited to account/deal questions and generated briefs—not raw meeting retrieval. Those MCP tools and some AI APIs consume Gong credits. There is no documented first-party CLI.

EvidenceGong transcript APIGong API overviewGong MCP serverGong MCP setupGong AI creditsGong transcript downloadsGong media downloads

Fathom

Rich public API and MCP, scoped to the connected user

The REST API can return speaker-attributed transcripts, summaries, action items with assignees and completion state, attendees, CRM matches, playback metadata, and recording downloads. Its official MCP connects authorized meeting data to ChatGPT, Claude, and other clients. Both follow what the authenticated user owns or can see through team sharing; an administrator key does not automatically reach private meetings across the organization.

EvidenceFathom public APIFathom MCPFathom release notes

Gong

Mature enterprise administration and governance

Gong supports large deployments, granular access, SSO/SCIM, retention configuration, deletion, and compliance workflows. Standard retention is the shorter of three years or the customer term and data is deleted 30 days after the relationship ends; company-library calls sit outside the standard rule.

EvidenceGong plans and seatsGong data retention

Fathom

Strong upper-tier controls, with US-only hosting

Enterprise adds SSO, SCIM, and custom retention. Fathom currently supports one retention policy per team and asks customers to configure it through support. All data is US-hosted; de-identified data may improve Fathom’s in-house models unless users or a Team Edition admin opt out.

EvidenceFathom pricingFathom auto-capture and visibility controlsFathom security and AI trainingFathom retention policies

Gong

More than 70 languages; some AI features remain English-only

Gong documents more than 70 transcription languages plus AI translation. Email labels, red-flag alerts, Gong-recommended to-dos, and example-based smart trackers are still English-only, so global teams should verify the exact workflow rather than relying on the headline count.

EvidenceGong language support

Fathom

38 languages on the free plan

Fathom documents 38 supported languages. Bot-free rollout is currently narrower, so language support should be checked per capture mode.

EvidenceFathom pricingFathom bot-free recording