User reviews indicate that Gong receives generally positive feedback, with users praising its versatility and ease of use for analyzing call content to coach representatives and improve messaging. The platform has integrated AI elegantly and is described as easy to learn, though some users report delays of up to 60 minutes for recorded calls to become available after recording. Overall satisfaction ratings are high across review platforms, with users finding the tool effective for revenue intelligence and sales coaching purposes.

Fireflies.ai reviews present a mixed picture, with users describing it as a solid transcription tool that achieves over 95% accuracy and automatically joins virtual meetings for transcription. Users appreciate that it's easier to use compared to other similar platforms and find it helpful for breaking down information and providing meeting updates. However, reviews note that while the tool is reliable and offers good customer support through live chat and email, it has limitations and isn't considered perfect by users.

For more detailed information about these platforms, you can explore these reviews: 1, 2, 3, 4, 5, and 6.

Gong offers powerful conversation intelligence focused on sales teams, providing detailed call analytics, coaching insights, and deal forecasting capabilities. The platform excels at helping sales organizations analyze customer interactions and identify successful deal patterns through its sophisticated AI engine. However, its enterprise-level pricing makes it expensive for smaller teams, and users report occasional transcription delays and accuracy issues that can impact workflow efficiency.

Gong is best suited for established sales organizations with substantial budgets who need comprehensive conversation analytics and coaching tools. The platform requires significant investment but delivers advanced features like automated deal alerts and pipeline visibility. While it offers extensive integrations, many users find that translating insights into actionable next steps still requires manual effort beyond what the platform provides.

Fireflies.ai provides accessible meeting transcription and summarization across multiple platforms through its AI assistant "Fred." The tool offers good value with its free tier and affordable pricing, making it easy for teams to get started with automated meeting notes and action item extraction. However, users report that summaries can be too high-level and lose important nuances, while transcription accuracy suffers with accents or technical terminology.

Fireflies.ai works well for general teams and individuals who need basic meeting documentation without significant budget constraints. Its broad platform support and simple setup make it suitable for diverse organizations looking to automate note-taking tasks. Despite offering various integrations, users often find themselves manually transferring insights and action items to actually complete follow-up work from their meetings.

Why users switch away from Gong or Fireflies.ai

Users switch away from Gong primarily due to its high cost structure. The platform requires an annual platform fee of around $5,000 for small teams plus approximately $1,400-$1,600 per user per year, with additional onboarding services costing around $7,500. This enterprise pricing model with no monthly payment option and custom quotes only makes it significantly more expensive than competing products, creating a barrier for many organizations.

Technical performance issues drive users to seek alternatives to Gong. Users report experiencing lags and delays in call processing, which can disrupt workflow efficiency. Additionally, the platform suffers from occasional transcription inaccuracies that affect the reliability of the recorded meeting content and subsequent analysis.

The platform's privacy features create functionality limitations that frustrate users. Gong's phone number redaction and other privacy controls sometimes hide useful information from calls, reducing the value users can extract from their recorded conversations. This feature limitation, combined with the lack of a dedicated desktop application requiring users to rely solely on web browser access, contributes to user migration to other platforms.

Users switch away from Fireflies.ai due to limitations in summary quality and customization. The platform generates high-level summaries that can lose original phrasing or tone, and users report wanting more concise or nuanced summaries that better capture meeting context.

Transcription accuracy issues drive user migration, particularly when dealing with heavy accents, technical jargon, or complex audio scenarios. Users report problems with speaker identification and missed slang, which can compromise the reliability of meeting records for professional use.

Feature limitations on lower-tier plans create friction for users who need advanced functionality. The free plan restricts access to features like video recording, which is only available on higher-tier subscriptions, forcing users to upgrade or seek alternatives that offer more comprehensive features at their price point.

FAQs

Would Gong work for in-person meetings? What about Fireflies.ai?

Yes, both tools work for in-person meetings. Gong supports capturing face-to-face meetings through its mobile app, which is useful for live meetings or field sales. Fireflies.ai also works for in-person meetings through its mobile app, which can record in-person meetings and voice notes.

What do users say about the quality of transcriptions?

For Gong, some users report occasional transcription inaccuracies, though it provides rich call analytics with transcripts that help improve performance.

For Fireflies.ai, users generally report good transcription quality, even noting accuracy in other languages like Dutch. However, transcription accuracy can decline with heavy accents or technical jargon, and some users have experienced misidentified speakers or missed slang.

Do these tools help a user follow up with action items from the meeting? How so?

Yes, both tools help with action items. Gong has an automation engine that can generate follow-up tasks automatically as part of its AI-driven workflows and recommendations.

Fireflies.ai provides AI-generated summaries that include bullet-point action items delivered within minutes after a call, which users find extremely helpful for follow-ups. It can also automatically create tasks in tools like Asana.

Do these tools integrate with software like Hubspot, Salesforce, or Linear?

Yes, both have extensive integrations. Gong offers 250+ integrations and connects with CRM and productivity tools including Salesforce, HubSpot CRM, Slack, Zoom, Google Meet, Webex, and Calendly.

Fireflies.ai has dozens of integrations including native HubSpot and Salesforce integrations, plus Slack and Zapier connectivity. It also auto-logs notes to CRM systems for contacts and deals.

Another alternative: Circleback

Circleback provides best-in-class AI-powered meeting notes and automations. We support over 100 languages and automatic participant identification in both in-person and online meetings.

• Automatically-identified and assigned action items

• AI-enabled search across all meetings

• Automations with 100+ app integrations

• Industry-leading security with SOC 2 Type II, EU-U.S. Data Privacy Framework, and HIPAA compliance

• Ability to capture both online and in-person meetings with desktop and mobile apps