Troubleshoot recording on desktop
Common reasons that prevent recording on the desktop app and web
If you're not able to record with the desktop app, here are the most common reasons and how to fix them.
Circleback doesn't have permissions
The Circleback app requires system level permissions to record your microphone, screen, and system audio. You can give Circleback these permissions through your system or browser settings.
macOS
- Enable Microphone access for Circleback from System Settings
- System Settings → Privacy & Security → Microphone → turn on access for Circleback (Control access to the microphone on Mac)
- Enable Screen & System Audio Recording for Circleback from System Settings
- System Settings → Privacy & Security → Screen & System Audio Recording → turn on access for Circleback (Control access to screen and system audio recording on Mac)
Windows
- Enable Microphone permissions for Circleback from Settings (Turn on app permissions for your microphone in Windows)
- Enable Screenshots and screen recording permissions for Circleback from Settings → Privacy & Security → Screenshots and screen recording
- Make sure that Exclusive Mode is turned off for your microphone by going to Settings → System → Sound → More sound settings → Recording → select the microphone → Properties → Advanced → Exclusive Mode.
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Choose audio and video recording preferencesChoose your microphone, system audio, and screen capture settings for a recordingRecord meetings with the desktop appRecord meetings on any platform without a bot joiningDesktop recording requirementsRequirements and recommendations for recording your screen and system audio with the desktop appUse Circleback from the menu barUse the Circleback menu bar app to see upcoming meetings, record a new meeting, and more